Total 6 Sales / Marketing job vacancies in Richmond, Virginia

• Responsible for meeting personal and department sales goals. Coach Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing or other assigned areas. May be scheduled at the checkout, other departments sales areas, specialty category or customer service desk for coverage. Reports to the Sales Manager. 
• Takes advantage of all training opportunities to develop selling skills in product categories. Works with Team Members to develop their product knowledge within the category. Remains committed to learning about the brands and products sold within the store. Educates customers on product questions and provides suggestions when needed. Relays customer comments and concerns to the Sales Manager. Identifies opportunities to produce add-on sales through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Works with the Sales Manager to achieve daily and weekly sales goals. Assists Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved. Builds and nurtures loyal MCX customers.
• Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Participates in all corporate-led training programs and works with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans. 
• Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room. Assists customers and communicates positively in a friendly manner. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 
• May handle customer special orders and merchandise requests. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility. 
• Performs other duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.

As a Business Operations Coordinator, GS-0301-14 MP, you will perform the following duties:

Strategic Planning and Policy

• Reviews agency directives, action memoranda, and other relevant documentation to remain current on proposed and pending actions which may affect assigned responsibilities and impact the organization's operations policies, principles, and procedures.
• Makes recommendations to the CBO and senior leadership that outline operational changes necessary to adhere to systems, principles, and procedures; ensure proper financial action and assignment of directorate/office responsibilities; address impact of regulations or new procedures and actions required to implement them; and project cost estimates for implementing operational strategies.

• Works with the business operations managers (BOMs) and Chief Business Operations (CBO) to coordinate performance management activities for the directorate/office.
• Reviews and monitors the status of performance plans and appraisals for the directorate/office to ensure timeliness of actions and compliance with the NSF general workforce, Intergovernmental Personnel Act (IPA), and Senior Executive Service (SES) schedules and associated activities. This includes providing assistance and guidance to directorate or office staff on policies, procedures, and guidelines involved in the appraisal process.

• Serves as a subject matter expert on the federal travel process and associated NSF policies and procedures.
• Serves as the organizational expert on human capital and financial tools and systems, ensuring staff receive appropriate access, as needed, and supporting training needs.
• Performs ad hoc and formal analyses of directorate/office administrative systems and business practices (e.g., travel, use of AOAM funds, IPA investments).
• Applies knowledge of qualitative and quantitative methods to identify inefficient or ineffective practices and establishes new practices for organization-wide use.
• Establishes working groups to study issues and initiatives, propose solutions, plan implementation, and assess feedback, as needed.

• Implements, analyzes, and monitors the progress of the organization's financial operating plan.
• Informs the CBO, Chief Budget Strategist (or equivalent), and senior managers of potential problems with the organization's commitment of funds.
• Participates in meetings to justify and/or defend the organization's operations and/or financial execution processes or strategies.
• Assists in preparing papers, talking points, and graphical presentations to support meetings with senior organizational leadership.

• Presents compelling rationale to individuals and groups at all levels of the organization.
• Follows up with individuals to understand causes of resistance to changes in administrative, operational, programmatic, and human capital processes and procedures within the directorate/office.
• Coordinates with the CBO, AD/OH, and Deputy Assistant Director (DAD)/Deputy Office Head (DOH) to support organization wide employee engagement activities.

Selected candidates may be required to perform limited supervisory duties of a few staff members.

Performs other duties as assigned.

This Marketing Specialist position is located in Strategic Communications and Public Affairs (SCPA), Marketing and Branding (MB), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to:

• Developing and implementing a wide number of integrated marketing plans and strategic branding initiatives, which includes increasing brand awareness, driving increased enrollments in TSA Pre Check, and ensuring brand credibility and integrity, and cultivating stakeholder marketing partnerships.
• Directing and promoting engagements with senior level executives and various external stakeholders, such as airlines, hotels, travel management companies, and industry associations to establish marketing/advertising partnerships and garner support to amplify key Transportation Security Administration (TSA) messages.
• Developing new ways to communicate messages on controversial and sensitive Marketing and Branding topics as they arise and ensuring messaging is clear and consistent across all communication mediums using a variety of tools and multi-media approaches.
• Manages associated program budget(s) including annual forecasting, invoice control and reconciliation, tracking of campaign funds and scheduled reporting. Serves as a Critical Incident Management Group (CIMG) SCPA representative, Purchase Card Holder, and Contracting Representative (COR) level 2 certification for the marketing and branding division.

The Sales Associate is responsible for providing all Marine Corps Exchange (MCX) customers with world class customer service with an additional emphasis on courtesy. Sales associates are the primary service providers and will assist customers in every aspect of the retail business in a friendly, professional, and proactive manner that supports continued customer loyalty. Sales associates assist their customers in challenging scenarios by using an ¿I can do that¿ mindset, to make all attempts for a positive customer experience and outcomes, before asking for support from the next level mentor or supervisor. Sales associates are brand and customer program ambassadors for all Marine Corps and MCX programs, including but not limited to, Military Star, Super Star Student, customer satisfaction surveys and Keep it New. 

This position can be scheduled throughout the facility, based on the needs of the business including but not limited to, cashier or self-checkout attendant, customer service, salesfloor / department support, stockroom / backroom, and military clothing.  In addition to working indoors, associates may be required to work outdoors or inside coolers and/or chillers. Limited time durations and proper Personal Protective Equipment (PPE) will be provided when working inside coolers and/or chillers. Sales associates who are regularly scheduled in areas are expected to learn basic product knowledge to support customer satisfaction and service. 

Sales associates perform store operations tasks such as but not limited to, customer and register transactions, Planogram revisions and setups, identifying missing products, replenish sales floor and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program and other operational tasks. Light housekeeping tasks such as but not limited to, sweeping, dusting and trash removal may be part of daily assigned duties. Sales associates are supported by the Specialist role with mentoring, guidance, and training. Sales associates are expected to work with, learn from and request guidance from Specialists in addition to their supervisors. 

Sales associates utilize and complete tasks with basic retail equipment including, but not limited to, cash registers, time clocks, RF scanners, mobile printers, handheld equipment (i.e., Price labeling units, box cutters), signage equipment and basic fixture equipment such as, but not limited to peg hooks, shelves, and mobile stocking carts (5S Program). Assists in preparing and participates in year-end inventory and preparation. Identifies and communicates potential risk of loss and/or theft. 

May require additional training or certifications as required by the business and/or normal working assignments, including but not limited to, food safety training and fuel. Articulates MCX value stories and engages with all team members through positive conversations and driving customer satisfaction in a teams win environment. Adheres to safety regulations and standards. Adheres to established standards of the EEO program and prevention of sexual harassment.  Performs other duties as assigned. This is a mixed position where the associate must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.

FOR POSITIONS AT GAS STATIONS ONLY:  May assist with regular fuel lane maintenance including the handling and cleanup of hazardous materials or substances.  Must wear appropriate PPE when required. Must pass and maintain current fuel safety training as required. 

• Serves as a Supervisory Program Manager / Deputy Associate Director (Business & Operations) of Research and Technical Integration (RTI) Directorate's Business and Operations and assists the Associate Director (Business & Operations) with the planning, directing.
• Managing of all aspects of the Research and Technology Integration Directorate's Business and Operations and implementing and executing processes involving resource management support, acquisition and contract support, internal/external collaboration support, information technology and networking support, facilities and equipment management support, and access control and protection support.
• Work includes creating and streamlining operational procedures and processes to reduce workload and gain efficiencies.
• Individual manages funding to ensure sufficient coverage of fiscal year operating costs.
• Serves as a leader in the promotion of customer-driven capabilities to RTI technical divisions. Assigns work to RTI Business and Operations branches providing exceptional support to all customers.
• Develops and implements business strategies to meet the Directorate's current and future requirements.
• Provides operational support for the Directorate's organizational recruiting, hiring and training of new employees.

In this position, you will:

• Execute all aspects of the Agency's annual marketing and sales activities, including brand management, product promotion, advertising, digital marketing, social media, and customer relationship management.
• Implement the planning and execution of a multi-year strategy to increase awareness among the Public and Federal Agencies of the Agency's value proposition, authorities, products, services, and capabilities.
• Evaluate and optimize sales and marketing programs by establishing best practices; build collaborative relationships with individuals, teams, and partners outside of OPD to accomplish the Agency's goals.
• Support Agency-wide planning and implement strategies, tactics, and activities, in coordination with NTIS Offices, to meet or exceed the Agency's annual revenue targets.
• Develop marketing product plans, including strategies and tactical plans targeted toward growing the Agency's customer base and enhancing revenue.
• Implement an Agency-level lead generation and customer acquisition strategy to generate sufficient annual revenue to support the Agency's operations and activities.
• Develops and implements a multi-year customer relationship management strategy that identifies and targets key stakeholders, including past, current, and potential customers.