at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life
we’re looking for a digital business analyst to join us on our continuous journey of true nourishment
purpose |
the digital BA/ product analyst will work closely with internal stakeholders, digital tech lead, delivery lead, and our external development partners to translate business requirements into refined user stories for our websites and mobile applications. you will play a crucial role in the end-to-end delivery lifecycle, ensuring that our digital business needs are effectively captured, communicated, and delivered
key accountabilities |
- define the most appropriate analysis approach to fit the assignment and deliver the agreed analysis artefacts
- engage with internal stakeholders to understand business requests and translate them into clear, actionable user stories
- write comprehensive acceptance criteria and work with dev/qa teams to ensure understanding
- model as-is / to-be business and systems processes. preferred notation is bpmn 2.0
- refine user stories and participate in agile ceremonies as required
- contribute to the creation, maintenance, and prioritisation of the product backlog, ensuring alignment with business priorities
- support the business in planning and executing user acceptance testing (uat)
key stakeholders |
- head of digital + data
- director of technology
- director of digital + loyalty
- business product owners
key skills + experience |
- proven experience in a digital product analyst, business analyst, or similar role, working on digital platforms (websites and mobile apps)
- experience working with external tech development teams to build, enhance and maintain customer facing websites and mobile apps
- experience of quickly building trusted stakeholder relationships at all levels of the business
- experience of working with both waterfall, agile and hybrid methodologies
- knowledge of a broad range of analysis methods, tools and standards
- excellent communication skills, with the ability to translate complex requirements into clear, actionable tasks
- strong problem-solving skills, with the ability to think critically and pragmatically
desired skills + experience |
- experience of react native mobile apps development process
- familiarity with ui/ux design principles
- business analysis &/or agile certification
- experience within the restaurant, retail, or hospitality industry
wok's in it for you |
- a competitive annual salary of 55,000- 60,000
- discretionary 20% bonus opportunity per year
- £200 wagamama food allowance
- private healthcare
- pension contribution
- 25 days holiday + all bank holidays
- various discount across retail, hospitality + leisure
- internal progression opportunities | fully funded apprenticeship programmes to support your growth
- kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure
- family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay
- financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life
the wagamama way |
kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet
three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds
all we ask is for you to dish up what makes you different
be you, be wagamama
wagamama is proudly part of disability confident
