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Job Description

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers.  We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

LoopNet, the most popular place to find a space, is the #1 global commercial real estate marketplace. With more than 12 million global unique monthly visitors, LoopNet provides brokers, buyers and sellers with what they need to meet and make deals.  LoopNet has established itself as the most effective and far-reaching digital marketplace for commercial real estate owners and brokers.   We are not done yet!   We continue to focus on driving expansion by increasing market share in the US and abroad, continuously innovating and enhancing the product and growing a powerhouse global team to reach our goals. 

As a Sales Executive with LoopNet you will be part of a growth-oriented, innovative company and represent the industry’s most sophisticated digital advertising and marketing solutions.  You will partner with the world’s top owners and brokers to develop a comprehensive digital marketing strategy to showcase and differentiate their portfolio of properties online.  Key to your success will be your ability to build long-lasting, service-focused, customer relationships.  You will achieve this in part by advising on product frequency, reach and brand efficacy and highlighting return on investment using our proprietary analytic tools and reporting capabilities.  Day to day, you will leverage CoStar Group’s deep knowledge and expertise in the Commercial Real Estate industry to build your client portfolio by prospecting, studying industry trends and news, and conducting effective product demonstrations. 

We prepare all our new Sales Executives with extensive classroom and field training, ensuring they are equipped with the product and industry knowledge needed to build market credibility, proudly represent our brand and achieve career success.  In addition, you will learn marketable skills in digital marketing and sales by working closely with talented and driven internal industry experts, product marketing and product management specialists. 

Responsibilities

• Relationship Management – Through consultative sales methods, build relationships with clients to drive advertising revenue and become a trusted advisor on all matters related to their strategic marketing plan
• Business Development – Using CoStar Group’s extensive property data, prospect new clients to drive sales and close new business
• Teamwork – Partner with colleagues across the LoopNet and CoStar teams to drive sales revenue
• Business Industry Acumen – Develop subject matter expertise in digital advertising strategies, commercial real estate and your trends within your specific market territory
• Customer Focus – Develop strong client relationships by delivering outstanding customer support through regular, value you added communication, sharing market insights and offering solutions that help our clients achieve their goals
• Build strong client relationships and prospect by conducting regular in-person meetings which will require travel by car and could require travel outside of the driving radius of your office location

Basic Qualifications

• Bachelor’s degree from an accredited not-for-profit University or College, required
• A minimum of four years of successful sales and account management experience within commercial real estate or selling digital advertising or marketing solutions
• A track record of commitment to prior employers
• A current and valid driver’s license (or the ability to obtain a driver’s license prior to start date) is required
• Satisfactory completion of a Motor Vehicle Record (MVR) check prior to start.  Driving history must reflect responsible driving behavior and compliance with traffic laws
• Ability to regularly drive for extended periods and intermittently throughout the workday
• Proven track record of exceeding sales targets and quotas in an environment that emphasizes customer experience
   

Preferred Qualifications & Skills

• Success in building long-term relationships and business partnerships while engaging with clients at a senior/C-Suite level
• Ability to analyze data, build out reporting and make strategic recommendations based on market data, trends and performance metrics
• Regular and consistent access to an operational motor vehicle prior to or by start date
• Ability to be flexible and adapt to changing situations at a high-growth company
• Self-starter who can work within a team environment and independently

What’s in it for you?  

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 
• Life, legal, and supplementary insurance 
• Virtual and in person mental health counseling services for individuals and family 
• Commuter and parking benefits 
• 401(K) retirement plan with matching contributions 
• Employee stock purchase plan 
• Paid time off 
• Tuition reimbursement 
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position. 

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

• Ensure all client needs and requests are met and accurately delivered in a timely manner

• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

• Apply necessary effort and QC approach to deliver “Best-in-class” work and service

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

• Work independently on assigned production tasks

• Expected to uphold the Standards of Service and best practices developed by Epiq

Essential Job Responsibilities

• Monitor  and  listen  to  clients  to  understand  inquiries  and  requests  in  order  to  provide  accurate information about the facilities and services and prompt assistance

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions

• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests

• Work  independently  on  production  assignments,  often  at  a  satellite  copy  center  without  direct supervision

• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Have direct involvement and handle complications, client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

• Exhibit excellence in client service and the ability to serve others

• Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation

• Sort, distribute and meter US mail with knowledge of current postal rates

• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

• Other duties as assigned with increased oversight responsibilities, including, but not limited to:

Mail/Distribution Services

• Sort, distribute and meter US mail with knowledge of current postal rates

• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

Copy Services

• Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq’s standard of operation

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions

• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Hospitality Services

• Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens

• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively

• Place orders for food and beverages for use during meetings as assigned

• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use

• Organize and distribute client kitchen supplies

• Maintain inventory control and order supplies as needed

• Perform cleaning, dusting and other incidental tasks as assigned

Floor Coordination

• Provide excellent client service as the first line of contact with the client

• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Facilities

• Provide excellent client service as the liaison between the Firm/Organization and their building management

• Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.

• Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor

• Responsible for communicating facility issues with client and assisting where needed

Reception

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors

• Answer incoming telephone calls and direct call traffic to the proper person

• Take accurate and complete messages for those employees who may be unavailable

• Greet and announce visitors in a friendly and business-like manner

• Maintain neatness and organization of reception desk and front closet areas

Qualifications & Characteristics

• High School Diploma or equivalent

• Minimum of 1 year professional level work experience in a production setting, preferably within copy, printing or scanning environment

• Prior shipping and receiving or facilities experience preferred, but not required

• Previous experience in a client service oriented field

• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel

Job Requirements

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

• Ability to learn skills quickly

• Flexibility in dealing with simultaneous projects

• Attention to detail

• Ability to lift or move 40 lbs. or greater

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) and computers

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.