Total 5 job vacancies by inploi

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job DetailsHead of CLM (Customer Lifecycle Marketing)
Hemel Hempstead (Hybrid) – 2-3 days a week in office
Annual salary + bonus and benefits

We’re looking for a collaborative Head of Customer Lifecycle Marketing (CLM) to lead a transformation in how we engage with our potential customers, helping guide them from interest through to purchase. Primarily focused on caravan sales — a key part of our business strategy — we’re seeking a true CLM specialist with experience in strategizing customer journeys for high-consideration products (such as cars, homes, or other significant purchases). You’ll work across the guest and owner journey - holiday revenue, caravan sales revenue, and customer advocacy to create a seamless and positive experience for our guests and owners.

This is a role for an empowering leader – you will deliver the work through your team.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Owning and developing the CRM strategy for Haven, completely transforming our current setup
- Taking accountability for the sales funnel and conversion thereof
- Leading a team and empowering them to deliver across email marketing and outbound telemarketing
- Overseeing the content plan, data segmentation strategy and customer journey for all emails
- Leading on ensuring customer data is leveraged, working with the Data Management team

What we’d like you to bring:
- Senior level experience of leading CRM teams, including knowledge of building and sending emails
- Demonstrable leadership skills and behaviours, you know how to develop and lead your team to succeed
- Deep understanding of customer databases
- Demonstratable ability to effectively nurture the sales funnel for a high value or luxury product
- Strong data-driven mindset
- Strong understanding of test and learn processes in email

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job DetailsMarketing Campaign Manager, Caravan Sales & Owner Communications
Hemel Hempstead (Hybrid – 50% of working week in the office)
Annual salary + bonus and benefits

We’re looking for a Marketing Campaign Manager to deliver multi-channel marketing campaigns that make a real impact. You'll craft integrated campaigns across paid and owned channels and will have the opportunity to shape high-profile initiatives that support critical business goals. You will combine your passion for storytelling with a data-driven approach to maximize engagement, loyalty, and conversion.

Your Opportunity
To learn, develop and become an expert in a key area of the business by:
- Creating integrated marketing campaigns to support driving caravan sales and owner communications
- Work with internal teams to develop the annual marketing campaign calendars and deliver the integrated comms to drive caravan sales and enhance Owner communications
- Working with the performance marketing team to understand campaign performance and continuously improve campaign effectiveness
- Gathering and making use of all available data to inform and shape campaign briefs

What we’d like you to bring:
- Detailed understanding of marketing channels, campaign planning and creative briefing process
- Proven experience in UK consumer marketing, including experience of briefing external agencies
- Effective planning and prioritisation skills
- Proven ability to write and review copy
- Great communication skills, you will be working with teams and leaders across the business

What’s In It For You? 
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’ 
- Annual bonus 
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends 
- Comprehensive wellbeing support 
- Access to the Bourne Leisure corporate box at the O2 Arena ,London 
- Exclusive discounts with corporate partners 
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees 
- Enhanced family friendly policies and pay (eligibility criteria applied) 

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven   Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. 
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. 

What can you expect during the recruitment process? 
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process
  
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job DetailsBusiness Intelligence and Data Analyst (entry level)
Hemel Hempstead (Hybrid) – 2-3 days in office each week
Annual salary + bonus and benefits

Are you ready to kickstart your career as a BI Analyst with a role that’s innovative, creative, and truly impactful? Join The Haven Business Intelligence team and be at the forefront of transforming data into powerful insights. You’ll develop, embed, and continuously enhance reporting, measurement, and data visualisation tools that will shape the decisions of our Exec and functional teams. This is your chance to innovate and make meaningful change across Haven. This is a real opportunity for you to grow your career by learning from the very experienced BI team around you.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Enabling commercial decision-making by creating and developing accurate and easy to use data visualisation and reporting across all business levels
- Supporting with the plan to deliver the budgeted EBITDA for the year
- Providing quality data and analytics, enabling ad-hoc insights and decision making
- Supporting the adoption and utilisation of reporting and visualisation by ensuring reporting is understood, seeking feedback to ensure this
- Developing a comprehensive understanding of the underlying KPIs and business decisions / processes being supported

What we’d like you to bring:
- Strong analytical skills, including great Excel skills
- A curious mindset, keen to learn from the great team around you
- Some experience with a data visualisation tool would be highly advantageous, as would some SQL skills
- A little experience of working within a commercially-focused team where you have been manipulating data and creating reports

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven   Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.




 

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job DetailsBusiness Intelligence and Data Analyst (entry level)
Hemel Hempstead (Hybrid) – 2-3 days in office each week
Annual salary + bonus and benefits

Are you ready to kickstart your career as a BI Analyst with a role that’s innovative, creative, and truly impactful? Join The Haven Business Intelligence team and be at the forefront of transforming data into powerful insights. You’ll develop, embed, and continuously enhance reporting, measurement, and data visualisation tools that will shape the decisions of our Exec and functional teams. This is your chance to innovate and make meaningful change across Haven. This is a real opportunity for you to grow your career by learning from the very experienced BI team around you.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Enabling commercial decision-making by creating and developing accurate and easy to use data visualisation and reporting across all business levels
- Supporting with the plan to deliver the budgeted EBITDA for the year
- Providing quality data and analytics, enabling ad-hoc insights and decision making
- Supporting the adoption and utilisation of reporting and visualisation by ensuring reporting is understood, seeking feedback to ensure this
- Developing a comprehensive understanding of the underlying KPIs and business decisions / processes being supported

What we’d like you to bring:
- Strong analytical skills, including great Excel skills
- A curious mindset, keen to learn from the great team around you
- Some experience with a data visualisation tool would be highly advantageous, as would some SQL skills
- A little experience of working within a commercially-focused team where you have been manipulating data and creating reports

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven   Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.




 

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Telemarketing Advisor - Caravan Sales
Hemel Hempstead (Hybrid)
Base salary + Commission and Benefits

We're looking for a driven and outgoing individual to join our Caravan Sales team, helping our customers to achieve their dreams of holiday home ownership on one of the sites of Britain's best loved holiday company.You will be part of a core team delivering on a pivotal part of our business plan. 

Working to set targets, you will ask the right questions to ensure potential customers have the information needed to select the right Haven park for them. You will ensure quality on-park appointments are delivered, with the aim of those visits converting to caravan sales. 


Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Using your sales mentality to convert qualified leads into quality appointments on park
- Building rapport quickly with customers making enquiries, whether by phone or email
- Quickly establishing customer needs, and act as  a qualified advisor to help them with all the information they require, assisting them in making their choice
- Following up all appointments after visit
- Achieving personal and team targets
- Ensuring accurate and efficient data entry and reporting
- Developing product knowledge and establish strong relationships with Parks

What we'd like you to bring:
- The drive to complete sales and hit your targets
-Some experience in a call centre or sales-driven environment
- Excellent telephone manner
- Ability to build rapport, deliver clear and concise information
- The ability to discover and respond to the customer’s needs, using our Breath of Fresh Air values
- Develop positive customer relations and focus on the Customer Journey
- Flexible approach to work schedule
- Flexibility to work well independently and within a team.

You will work 5 days over 7 in this role, so the role will involve some weekend work on a rota basis. You will work one day of the weekend and have one day off during the week.

Who Are we?
As the UK’s leading holiday operator, a career at Haven can offer more than just a job. Part of the award-winning Bourne Leisure family, we have plenty of exciting opportunities for development, over 9,000 fantastic team members and 38 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s In It for You?
*20% staff discount for all of your family & friends in Haven, Butlins & Warner Hotels breaks.
Fully funded qualification development opportunities from Level 2 to Masters Degree
*Fantastic discounts on purchases from most major retailors via our app
*Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
*Opportunity to purchase extra holiday
*Onsite parking and subsidised cafe
*Instant Recognition schemes with great rewards
*Long Service awards
*Opportunities to use our corporate box at The O2 arena for music, comedy, sport, and entertainment events

If this sounds like the right opportunity for you, go ahead and apply!