Total 10 job vacancies by NatWest Group

Join us as a Marketing Lead within our Customer Migration Programme

• For a strategic and creative thinker, this is a valuable opportunity to develop your communication and leadership skills
• You’ll be leading a team in supporting the creation of customer communications and activity, including mandatory communication, to support a strategically important customer migration programme
• Joining a collaborative and influential team in a fast moving environment, you can expect lots of variety and great visibility for you and your work

What you'll do

This role will see you representing our Marketing function in key stakeholder discussions as a trusted adviser. You'll be developing relationships with key stakeholders across the the customer migration programme and with the wider delivery teams. You’ll need to develop customer communication strategies that balance customer needs with priorities of the business, making sure that our regulatory requirements are met through effective planning and prioritisation.

As well as this, you’ll be:

• Understanding the priorities, aspirations and migration plan commitments of the customer migration programme in order to turn them into strategies and measurable goals
• Delivering against the communications and marketing brief, at all stages of the communication development
• Working with our strategic partners to make sure our activity reflects leading thinking and best practices
• Making sure all communications, especially regulatory/mandatory ones, are in customer language and optimise the customer’s experience

The skills you'll need

We're looking for someone with strong customer communications experience in designing strategies and tailoring approaches for different customer groups. Along with great networking and influencing skills, you'll need a proven ability to build relationships with senior leaders and work collaboratively on complex customer migration initiatives that add value and support customer, business and regulatory priorities.

You’ll also need:

• Budget management experience
• Knowledge of CCA Consumer Duty principles and FCA rules and regulations
• A high level of drive and a personal commitment to success
• Strong experience leading a team in the pursuit of shared objectives
• Experience of contributing to business discussions that drive decisions
• Knowledge and application of customer communication strategies, targeting and practices

Join us as a Business Design & Solutions Lead

• This is a high profile role in the Operations Centre of Excellence that will see you supporting the ongoing definition of the bank wide Operations strategy alongside key business stakeholders
• We’ll look to you to define and mobilise key components of the Operations strategy in partnership with senior Operations leaders and key supporting functions such as Technology and D&A
• You'll have a real opportunity to add value and deliver lasting results in this role, while building meaningful relationships with a wide variety of stakeholders

What you'll do

As a Business Design & Solutions Lead, you’ll play a leading role in driving innovation across Operations and identifying and designing new opportunities that will allow us to execute and deliver on the five year strategic vision for Operations. You’ll make sure that all solutions align to the bank’s strategy and the franchise and functions’ five year plans.

You’ll create, shape, define and own pan-operations and individual franchise opportunities that support delivery of the Operations five year strategic plan and develop the associated business case, securing sign-off and approval of the same from all major stakeholders.

More specifically, you’ll:

• Work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities
• Make sure that all designs are compliant with all the appropriate governance and policies and in line with the bank’s risk management appetite
• Manage the programme design and associated working groups and project teams to provide strategic direction and leadership
• Understand the impact and associated risks that other programmes may have and manage any associated dependencies

The skills you'll need

To thrive in this role, you’ll need a background in business design and have experience of delivering strategic programmes that support a business strategy and its growth agenda. You’ll have a track record of designing and delivering end-to-end innovative designs and solutions within Operations. You’ll be a trusted partner to senior stakeholders and have the ability to influence them with your ideas and concepts and secure the buy-in of all key decision makers.

In addition, you’ll need to be resilient, creative and free thinking and be prepared to challenge status quo and the conventional ways of doing things. You’ll be comfortable in analysing data and operating in an environment with ambiguity and have sound decision making skills.

You’ll also demonstrate:

• Experience developing compelling strategies that are tangible and grounded
• Experience of working with senior stakeholders in the design, shaping and mobilisation of innovative solutions in an operational construct
• Familiarity with multiple data sources and the ability to leverage those data sources to create insight and inform, both strategy and execution
• Excellent stakeholder management and collaboration skills
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Join us as our Marketing Business Partner in Corporate & Institutional Banking

• Lead a team of marketing professionals by translating the Corporate & Institutional Banking (CIB) business strategy and commercial outcomes into plan, budget and execution
• Day-to-day, you’ll lead the marketing for our Corporate and Institutional (C&I) customer businesses, including Markets, supporting the strategy and commercial objectives alongside brand objectives
• Support the Marketing Director, C&I to drive the overall C&I marketing strategy, bringing together the three businesses, customer goals and journeys to deliver a customer-first marketing strategy
• This is an opportunity to make an important impact through your work and establish yourself as a key senior leader in both our Marketing function and across the customer business

What you'll do

As our Marketing Business Partner in Corporate & Institutional Banking, we’ll look to you to lead engagement with senior business leaders on converting business Objective Key Results into a customer centric strategy, with clear activation plans. You’ll design the marketing strategy, making decisions on resources and plans to prioritise delivery on the strategy, translating these into a three-year marketing strategy with an annual plan.

You’ll lead a team of marketing professionals by translating strategy into operational management activities, along with recommending and delivering a portfolio of products and services in line with the Marketing service proposition, through effective collaboration with the Marketing Centres of Excellence and all other relevant internal and external partners. You’ll sit on our leadership committees and interface with senior leaders within CIB.

Your top priorities will include:

• Providing insight to business stakeholders on marketing strategy, including annual business planning, marketing campaigns and proposition exploration and development
• Leading and developing a professional, capable and engaged team to meet the needs of the business and customers
• Driving greater visibility of Return on Investment for marketing spend across CIB marketing plans
• Delivering accurate and reliable profiling for the broad spectrum of customers within our Corporate, Institutional and Markets businesses, allowing for personalised marketing interventions to be deployed to the appropriate decision-maker within the business
• Delivering against commercial goals through direct and response marketing, developing a consistent approach across the bank
• Acting as a spokesperson for Corporate & Institutional Banking at external engagements such as trade events and through online networks
• Identifying key marketing priorities through the provision of expert diagnostics, analysis and decision support, making recommendations to the business and Centre of Expertise
• Drawing insights from Centre of Expertise to help inform the annual C&I marketing strategy and budget

The skills you'll need

To be successful in this role, you’ll need strong influencing and stakeholder engagement levels at a senior level, with knowledge and application of marketing strategies and leadership including comprehensive end-to-end understanding of the commercial sales funnel and customer lifetime value. You'll demonstrate strategic and commercial acumen, with experience of creating a clear connection between commercial drivers and marketing strategies.

In addition, you’ll have marketing experience within a large matrix organisation and knowledge of the banking industry, regulatory and commercial environment, specifically corporate and institutional banking including financial and capital markets.

Furthermore, you’ll need:

• Marketing technical expertise including Global Corporates, Sovereign Wealth Funds, Real Money Funds, Global Insurers, Non-Bank Financial Institutions, Structured Finance, and Markets
• The ability to make data driven decisions and support a culture of continuous improvement
• Cross-border marketing experience in key geographical markets aligned to NatWest’s Commercial & Institutional franchise, including European Economic Area, United States, Singapore, and Japan
• Experience of leading diverse, professional teams
• Experience of operational and financial planning with budget management experience
• A high level of drive, energy and personal commitment to success
• Demonstrated experience in understanding and communicating complex commercial models of value to a broad audience of stakeholders and collaborators
• Knowledge of relevant legal policies, regulations and risk management

Join us as a Business Analyst

• Take on a critical high profile role in the Operations Centre of Excellence, defining and realising fantastic solutions, processes, benefits and new opportunities
• You’ll be delivering the five year strategic vision for Operations, transforming the operational capability across the bank and helping us to shape the future of our operations by delivering pan-bank innovative solutions
• It’s a great chance to hit the ground running and make a tangible impact on the bank’s operational capability as you work in a vibrant, forward looking team

What you'll do

In your new role, you’ll be managing the analysis of complex cross franchise and pan group requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic principles and the Operations strategy.

In the course of your work, you’ll work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities. You’ll build, manage and maintain positive working relationship with stakeholders at different levels of hierarchy and third party suppliers across multiple franchises and functions.

You’ll also:

• Create and maintain documentation, as well as support controls and quality assurance for key stakeholders and suppliers
• Identify upstream failure demand in processes and propose remediation to prevent flow of work into operations
• Trace and link business requirements to future state design and communicate business needs into technical requirements
• Create and execute test scenarios and test scripts at various stages of the project in order to validate the solution design
• Facilitate user acceptance testing and support business users in executing the user acceptance testing

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and drive progress at pace.

It’ll be ideal if you have experience of working with large scale automation or AI and strategies that are tangible and grounded, as will be a background in business design and experience of Agile processes and ceremonies.

You’ll also need:

• Experience of applying business analysis tools and techniques to include the use of a wide range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Experience of delivering change within a banking operations team driving measurable business outcomes
• The drive to understand emerging technical capabilities and how these might be leveraged by Operations
• The ability to engage and communicate with multiple stakeholders at senior level across the bank
• An analytical mindset, with strong organisational skills and the ability to prioritise your work
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Join us as a Digital Marketing Manager

• We’re looking for a Digital Marketing Manager to join our team, where you’ll drive and manage exceptional growth through multi-channel campaigns, with a specific focus on the management of affiliate marketing programmes
• You’ll develop plans to grow and retain customers, working as part of cross-functional scrums and a wider, fast-paced digital organisation, ensuring strategic and operational alignment and integration
• It’s an opportunity to gain recognition as an expert in the production, management and execution of digital initiatives
• This position will be available for a period of twelve months

What you'll do

In this key role, you’ll manage the NatWest and Royal Bank affiliate marketing programmes, with responsibility for driving growth through new and existing partner relationships.

You’ll be seen as a key digital contact to relevant stakeholders and you’ll partner with all Marketing teams. Working within a scrum, you’ll make sure that digital is given full consideration in the development of campaigns and that all activity supports the wider customer focus and, commercial and brand objectives.

Your role will also involve:

• Partnering with teams across the bank to support the adoption, usage and efficiency of digital platforms and channels
• Utilising digital platforms to grow our business and improve customer net promoter scores
• Carrying out regular A/B testing to make sure the most effective messaging is used in all channels
• Utilising segmentation and data to deliver targeted and personalised campaigns

The skills you'll need

To be successful in this role, you’ll need experience of working in a digital marketing environment, and of managing affiliate marketing programmes, ideally for a finance client. You’ll understand affiliate tracking, have experience in commercial negotiation with large partners and will understand how to manage marketing activity within a regulated environment.

We’ll expect you to have experience of using testing and optimisation techniques and a background of focusing on metrics and reporting and making continuous changes to make sure targets are met.

We’ll also need you to have:

• Proficiency in analytics and data management
• Excellent organisational and time management skills and experience of coordinating multiple tasks and priorities
• Experience of working well as a team and the ability to work in a complex matrix environment
• The ability to ensure best in class campaigns are delivered to agreed timescales

Join us as a Marketing Manager within Aquisition

• This is a valuable development opportunity which will give you the chance to use and improve your creativity and communication skills
• You’ll be leading the development of customer marketing (acquisition) and communications and activity to support our marketing strategy
• Joining a collaborative and influential team who operate in a fast moving environment, you can expect lots of variety and great visibility for you and your work

What you'll do

As a Marketing Manager, you’ll be developing and delivering marketing strategies and briefs that support the priorities of our business. You’ll have the opportunity to contribute to the overall planning process across the Marketing team, and build strong relationships with key stakeholders across the Marketing function and wider marketing teams, product stakeholders and 3rd party agencies.

Day-to-day, you’ll be:

• Responsible for creative and campaign management, including developing briefs, review of media plans (integrated channels), final execution of creative and measurement
• Managing and signing off all campaigns
• Managing and tracking marketing campaign budgets, making sure acquisition/GTM targets are reached and spend is tracked accurately
• Leveraging our 3rd party agencies and strategic partnerships to make sure that our activity, such as brief development, marketing planning and delivery management, reflects leading thinking and best practices

The skills you'll need

We’re looking for someone with a successful background in marketing and integrated campaign development, as well as budget management experience. You’ll bring fresh thinking and creativity to your work, paired with knowledge of marketing strategies, models and practices.

Along with this, you’ll need:

• The ability to manage multiple stakeholders, including; marketing, agency and product teams
• Excellent attention to detail
• Good communication skills
• Networking and influencing skills
• Understanding of operating in a heavily regulated sector

Join us as a Business Analyst

• Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• It’s a great chance to hit the ground running and make a tangible impact on our function
• You’ll work from home some of the time, but you’ll also spend a minimum two days per week working from the office

What you'll do

In your new role, you’ll be managing the analysis of complex cross franchise and pan bank requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic objectives. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll also:

• Create and maintain documentation, as well as support controls and quality assurance for key stakeholders and suppliers
• Lead or support planning, analysis design and implementation tasks
• Document, trace and link business requirements to future state design
• Redesign business processes to improve consistency and efficiency
• Facilitate user acceptance testing and support business users in executing the user acceptance testing
• Help to embed strategic change within the business

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. Additionally, you’ll have an analytical mindset, with strong organisational skills and the ability to prioritise your work. You’ll also be comfortable leading a team of people or leading project workstreams if required.

You’ll also need:

• Experience of applying business analysis tools and techniques
• A background of delivering business analysis in a technology and business change function
• Strong stakeholder management skills

Join us as a Senior Technical Business Analyst

• Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• As a key member of our team, you’ll enjoy extensive collaboration and can expect great visibility for you and your work
• This is a leadership role, experience of leading teams or significant deliveries is expected along with developing others and setting guidance and best practice
• We offer a range of flexible working arrangements depending on the type of job you do and the type of flexibility you need, you can join us on a part-time or full-time basis

What you'll do

In your new role, you’ll be accountable for producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll be responsible for understanding, challenging and developing our business, customers, strategic goals and how the teams operates in order to support the realisation of desired outcomes by the team.

You’ll also be:

• Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles
• Interacting with customers, key business and technical stakeholders and the team to obtain and document functional and non-functional needs
• Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand
• Supporting the identification of team priorities based upon feedback from the customers, key stakeholders and the team as well as dealing with uncertainty where requirements or solution are not clear
• A key player in managing and resolving complex problems both within area and at enterprise level

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP, provide functional support for the full end to end development cycle including requirements, testing and implementation. Additionally, you’ll have a good understanding of payments, Agile values, principles and methodologies with experience of working within an Agile environment.

You’ll also need:

• Experience of applying business analysis tools and techniques
• Strong knowledge of payments domain ideally with hands-on experience working with different payment schemes from an application, support or operational perspective
• Basic knowledge of databases, interfacing, industry standard syntax JSON or XML is essential, familiarity with public cloud and microservice concepts is beneficial
• Good communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

Join us as a Business Solution Architect

• Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
• The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
• Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity
• You’ll influence the definition and communication of a shared technical and architectural vision of end-to-end designs that may span multiple platforms and domains

What you'll do

You’re joining a team that’s passionate about the customer vision and innovating all aspects of our customers’ day to day needs. Aligned to our ‘Manage My Money’ customer goal, you’ll be working with your colleagues to deliver the technology strategic roadmap, while ensuring the right balance between our business goals and building future technology, at the right cost.

You'll be collaborating with platform and domain teams to architect and deliver solutions. Together, you’ll elaborate on the solution and its interfaces, validate technology assumptions, evaluate implementation alternatives, and develop a pipeline of features and improvements to allow frequent and incremental delivery of customer value.

On top of this, you’ll be:

• Driving business architecture, which is aligned with the blueprints developed by customer journey managers
• Owning the technical design issues and driving resolution through the iteration of the technical solution design
• Leading the activities to shape requirements, validating designs and prototypes to deliver change that aligns with the target architecture
• Promoting adaptive design practices to drive collaboration of feature teams around a common technical vision using continuous feedback
• Making recommendations of potential impacts to existing and prospective customers of the latest technology and customer trends

The skills you'll need

You’ll bring expert knowledge of application architecture, and in business data or infrastructure architecture with working knowledge of industry architecture frameworks such as TOGAF or ArchiMate. You’ll also need an understanding of Agile and contemporary methodologies with experience of working in Agile teams.

On top of this, you’ll bring:

• In-depth business understanding of transaction banking, including cash management, virtual accounts and payments
• Experience of defining application architectures and roadmaps for complex solutions working for all layers of the technical architecture
• A background in delivering solutions that securely span a complex infrastructure domain
• Experience of systems development change lifecycles, best practices and approaches
• Knowledge of hardware, software, application, and systems engineering
• The ability to communicate complex technical concepts clearly to peers and leadership level colleagues

If you don’t meet every requirement listed here but feel that you’re right for the role, please apply – because it could be you we’re looking for.

Join us as a Business Analyst (Security)

• This is an opportunity for a driven Business Analyst to join us and make a tangible impact on our function
• You’ll have great exposure to a wide network of stakeholders of varying seniority
• It’s a chance to develop your skills and advance your career in this fast paced role

What you'll do

You’ll support the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs, and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.

You’ll also:

• Support others to articulate the ideas and requirements in the format required by the team, such as use cases, user journeys, user stories and illustrations
• Be responsible for the outcomes of the team in the identification and delivery of systems, solutions and features
• Produce business requirements to inform future state design, and supporting teams in understanding the requirements and their linkages to the overall strategy
• Work across teams and stakeholders to capture, validate and document business and system requirements, ensuring they are in line with key strategic principles, and translated from business operations, business objectives, or from external requirements
• Interact with customers, key stakeholders and the team to obtain and document functional and non-functional needs

The skills you'll need

To take on this role, you’ll need a good understanding of agile values, principles and methodologies with experience of working within an agile environment. A capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues. You should possess good collaboration and stakeholder management skills

You’ll also need:

• Proven application of business analysis tools and techniques
• Knowledge with documenting solutions using standard idea to value artefacts
• An understanding of Tableau and working on data migration projects would be advantageous
• Experience of working on technology projects and using technology change management processes
• Exposure of producing training materials and delivering training to colleagues