Communication Play a pivotal role in acting as first point of contact for communications to the Acute Patient Access, Clinical Su.....
Communication Play a pivotal role in acting as first point of contact for communications to the Acute Patient Access, Clinical Support Services and Womens Health ICSU leadership team and deal with all such communications appropriately, including exchange of sensitive information. Deal with matters of a highly confidential and sensitive nature which should not be divulged or discussed with other people Respond to all queries, correspondence and telephone calls coming into the office in a timely and professional manner. Initiate action where possible and report progress as appropriate. Employ judgement to ensure that messages and actions are prioritised and brought to the attention of the senior management team with any relevant supporting information. Receive and screen incoming mail, obtaining any relevant background information. On behalf of the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors, prepare/commission draft responses as necessary, identifying appropriate action or referral. Initiate follow up action where necessary. Manage incoming emails, ensuring briefings and follow up actions take place and deadlines met. Effectively manage the diaries of the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors, arranging and prioritising meetings/appointments, as necessary, ensuring the sufficient work/reflective and travel time and establishing and maintaining suitable bring forward systems to ensure that future activities or requirements are not overlooked. Organise conferences/events, including liaising with stakeholders, speakers, sourcing venues, inviting participants and guests and devising and sending details of confirmation of booking and joining instructions etc. Liaise with key stakeholders. Information Management / Administrative / Executive Assistant Support Plan for situations, which are known; and to be able to re-prioritise work to accommodate unexpected situations and interruptions. Monitor project schedules and escalate areas of concern or exception Preparing progress reports. Establish and maintain effective, accurate and where appropriate, confidential filing systems, ensuring files and specific information can be easily retrieved. Undertake specific project work as and when required by the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors. Co-ordinate the rolling programme of performance and development reviews and 1:1 meetings; scheduling meetings and ensuring the Acute Patient Access, Clinical Support Services and Womens Health ICSU Quadrumvirate have the relevant information. Set up appraisals between the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors and Senior Management team. Undertake preparation of committee reports, including collation and copying of information, circulation of papers etc. Prepare and distribute agendas and papers for relevant meetings, in accordance with Trust policies, procedures and timescales. Take, produce and distribute meeting minutes within agreed timescales and associated action trackers. Undertake any other duties as delegated to the post holder by the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors Ensuring all departments keep on top of maintaining good IG compliance. Handling/collating sensitive documents for disciplinary/grievances. Administratively support the process of ensuring policies and SOPs are reviewed and updated within current guideline. Administratively support the preparations and documentation management associated with external accreditation and inspections across the Acute Patient Access, Clinical Support Services and Womens Health ICSU. Office Management Support the proactive management of sickness/absence/annual leave/study leave by providing up to date information to the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors Be the contact for visitors, ensuring a polite, helpful, professional and organised approach directing visitors to the most appropriate person. Work independently on all aspects of the role, managing own workload and exercising maximum autonomy and control whilst recognising when it is appropriate to seek advice or assistance. Maintain a system for tracking and claiming expenses incurred by team members, as delegated. Finance Provide support for Operational director to ensure financial sign off in streamlined including on call, escalated rates, local VCP processes Completing and processing team expenses. Arrange POs/invoices and Waivers for all external contractors whilst ensuring the budget is maintained. Information Technology Optimise IT applications by using effectively all aspects of Microsoft applications to produce accurate and well-presented documentation, presentations etc. Be responsible for maintaining office systems. Updating the Trust intranet and maintain relevant sections on the intranet as and when required. Personal Development To undertake ongoing training and professional development as required for the role, including annual statutory and mandatory training required of all Trust staff. Maintain and evidence continual professional development record.