Total 5 job vacancies by Bourne Leisure

Marketing Campaign Manager, Caravan Sales & Owner Communications
Hemel Hempstead (Hybrid – 50% of working week in the office)
Annual salary + bonus and benefits

We’re looking for a Marketing Campaign Manager to deliver multi-channel marketing campaigns that make a real impact. You'll craft integrated campaigns across paid and owned channels and will have the opportunity to shape high-profile initiatives that support critical business goals. You will combine your passion for storytelling with a data-driven approach to maximize engagement, loyalty, and conversion.

Your Opportunity
To learn, develop and become an expert in a key area of the business by:
- Creating integrated marketing campaigns to support driving caravan sales and owner communications
- Work with internal teams to develop the annual marketing campaign calendars and deliver the integrated comms to drive caravan sales and enhance Owner communications
- Working with the performance marketing team to understand campaign performance and continuously improve campaign effectiveness
- Gathering and making use of all available data to inform and shape campaign briefs

What we’d like you to bring:
- Detailed understanding of marketing channels, campaign planning and creative briefing process
- Proven experience in UK consumer marketing, including experience of briefing external agencies
- Effective planning and prioritisation skills
- Proven ability to write and review copy
- Great communication skills, you will be working with teams and leaders across the business

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Customer Lifecycle Marketing Automation Manager
Hemel Hempstead (Hybrid) – (50% of week in office)
Annual salary + bonus and benefits

Be part of the CLM transformation at Haven! We’re looking for a technical specialist to take on a brand new role that will drive automation and incremental revenue and an enhanced customer experience. Automation and personalisation are key pillars of our new Customer Lifecycle Marketing proposition, you will drive building sophisticated customer journeys

The Customer Lifecycle Marketing Automation Manager will oversee customer communication journeys, automation (email, SMS, App Push, Outbound Calling), and dynamic elements in our new Email Service Provider (Bloomreach). This role demands technical expertise, project management proficiency, and CRM best practice knowledge. Leading the CLM's technical aspect, you'll be instrumental in building the new CRM journeys.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Developing and building our new Bloomreach environment
- Leading the build & development of visually appealing and responsive marketing emails, SMS, App Push campaigns, including implementing dynamic elements
- Acting as the technical lead on CRM automation across workflows, process, campaigns, cart abandonment etc
- Owning the testing and optimisation process, including QA
- Leading on email campaign performance and analytics/tracking

What we’d like you to bring:
- Proven experience in the technical elements of CRM – building and deploying emails
- Experience of implementing advanced email automation workflows based on customer behaviour and preferences
- Deep understanding of email service provider platform management and operations
- Experience of building emails using some or all of the following: HTML, CSS, PHP, AMP Script
- Demonstrated experience of building personalised communications within an ESP

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

Fixed Term Contract – 6 months

We are looking for a Marketing Planning Manager to join our Sales & Marketing team here at Warner Leisure Hotels

About the role:

As part of the commercial planning team, working alongside the Commercial Planning Analyst this role will define the annual and quarterly marketing strategy, and develop commercial plans that achieve the business objectives in sales and contribution (tariff less marketing spend)

Starting with the Warner Commercial Strategy, taking inputs from the Insight & Analytics team to understand the brand health, market place and guest buying behaviour and segmentation, to define the guest & revenue objectives on a quarterly and annual basis.

Analysing past marketing channel performance with the Commercial Planning Analyst, to forecast the marketing spend to achieve guest and revenue targets, and optimise contribution.

Define the annual and quarterly strategy that

Maximises the potential in acquisition and retention of guests
Delivers the best possible contribution - balancing volume of guests and marketing budget
A brand plan, that positions the Warner brand to be attractive to the target audience, to raise awareness and consideration
An acquisition strategy, the uses the most appropriate digital and media channels to convert new guests to book
A retention strategy, to use CRM channels to reactive existing guests

The output of the strategy should be a clear brief and objectives for the Demand and Brand teams for acquisition and retention to build their detailed campaign plans.

Review performance against targets on a weekly basis, seeking opportunities to optimise and improve performance, and inform next round of quarterly planning.

About you

Strong influencer across functions, with high problem-solving attitude
Be able to present at senior level
Manages stakeholders across other teams, inform organisational priorities and goals

Requires comprehensive understanding of concepts and principles across the full marketing mix
Must have experience in marketing planning, including digital marketing, CRM and media
Experience in budget planning and measure ROI
Strong skills in marketing analytics and measurement

About us

We’re Warner Leisure Hotels! We specialise in fabulous breaks across the UK exclusively for adults in 16 amazing hotels from coastal villages to our stately mansions. Everything we do, from the little kindnesses to the big surprises, from sharing a smile to going the extra mile, is because we are dedicated to our guests’ delight.

We’re one great team sharing the same great story, the same goals and the same excitement for the future. That’s why we’ve been voted one of the Sunday Times Top 30 Best Big Companies to work for and we’re proud to have been ranked for ten years in a row!

What’s in it for you:

• 20% team member discount across our Warner Leisure Hotels and Haven for you, your family and friends.
• 22 days annual leave rising to 25 days after 2 years’ service.
• Pension scheme and optional salary sacrifice scheme.
• Our online discount scheme (MyBourneHub) with loads of great deals.
• Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure.
  

Who are we

We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we’re exclusively for adults.
We’re on the search for a Digital Marketing Executive to join us at our Hemel support centre and share our passion to make one of the UK’s most-loved hospitality brands the best it can possibly be.

What are we looking for?

Warner hotels offers unique UK breaks specialising in giving its guests a variety to choose from including, yummy food, activities like crafts and archery, to great live entertainment and relaxing spa treatments. The brand is evolving and growing, and we need a great team to go on this journey with us.

We are seeking a talented Digital Marketing Executive to join our in-house channel team at Warner hotels. The successful candidate will be responsible for executing digital marketing activity to reach the target audience, achieve business goals, and optimising channels to maximise performance.
This role will work closely with the Senior Channel Marketing Manager to understand the quarterly budgets and targets, understand the marketing campaign plans, and determine the best use of Digital marketing channels to achieve the targets and goals.

What will I be doing?

Execute the digital marketing activity to achieve business performance targets, with a particular focus toward new guests

Develop reusable templates and toolkits to reduce creative production overhead, and ensuring creative consistency

Optimise digital media spend to maximise our reach and generate demand via our website and contact centre, to achieve annual targets in holiday sales revenue

Analyse and optimise performance of all digital marketing channels, including executing short term tactics to address specific trading challenges.

Ensure effective guest journeys from marketing channels to the website, increasing the number of guests who book online

What Skills Do I Need?

Requires a basic understand of digital marketing channels

Able to manage budgets

Good analytics skills to analyse performance and report results

High level of collaboration and team work

Be able to influence peers in the team

Be able to present proposals and results to Managers

Problem solving attitude to overcome challenges

The benefits of working with us
22 Days holiday rising to 25 days after 2 years’ service

Ability to purchase further holiday allowance through our Holiday Buy Scheme

Hybrid working via our Warner offices located in Hemel Hempstead (at least 3 days per week in the office)

Enhanced Family Friendly Policies (Eligibility dependent)

Financial Well-being support by access earned salary through Wagestream

20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

Additional earning potential through the Annual Bonus Scheme

Access to fantastic discounts offers with many national brands and retailers through our ‘My Bourne Hub’ page

A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)

Immediate access to Well-being support through our EAP provider and team pages

Joining Warner

Join us and you’ll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing’s for sure: you’ll have our full support to develop yourself, gain skills and qualifications and create the career you’ve always dreamed of. Guests might be our VIPs – but in our eyes, you are too.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at : Warner.leisurerecruitment@bourne-leisure.co.uk

Who we are?

We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we’re exclusively for adults.
We’re on the search for a Product Marketing Manager to join us at our Hemel support centre and share our passion to make one of the UK’s most-loved hospitality brands the best it can possibly be.

What are we looking for?

Warner hotels offers unique UK breaks specialising in giving its guests a variety to choose from including, yummy food, activities like crafts and archery, to great live entertainment and relaxing spa treatments. The brand is evolving and growing, and we need a great team to go on this journey with us.

We are seeking a talent Product Marketing Manager to join our Digital Demand function at Warner Hotels. This newly created role will be responsible for the marketing of Warner’s ancillary product range, Entertainment, Activities, Food and Beverage, Golf and Spa/Leisure offerings.

What will I be doing?

Design & support execution of marketing channels plans to promote entertainment, activities, Spa, golf & ancillary products – right guest, right time, right message to drive engagement then conversion to booking.

Develop effective & engaging guest journeys from marketing channels through to the website and post booking, building new opportunities to engage & sell to guests. Be the SME for their product range across all marketing communications

Work with insight, finance and revenue management teams to build recommendations of new products to launch, to improve both measurement, understanding and as a result sales performance.

Analyse and optimise performance of all channels, including executing short term tactics to address specific trading challenges.

Regular test and learn, and reporting back to the business – new channels, tactics and formats

Work alongside the Commercial Director (hotels) to market incremental revenue opportunities to day visitor & hotel guests (e.g. Leisure membership, Afternoon Teas, F&B)

What skills do I need?

Requires a basic understand of offline and online Marketing, Media, Organic Social and PR

Ability to proactively manage budgets

Good analytical skills to analyse performance and report results

Clear understanding of audience engagement and marketing channels.

Be able to influence peers in the team

Be able to present proposals and results to Managers

Problem solving attitude to overcome challenges

The benefits of working with us
22 Days holiday rising to 25 days after 2 years’ service

Ability to purchase further holiday allowance through our Holiday Buy Scheme

Hybrid working via our Warner offices located in Hemel Hempstead (at least 3 days per week in the office)

Enhanced Family Friendly Policies (Eligibility dependent)

Financial Well-being support by access earned salary through Wagestream

20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

Additional earning potential through the Annual Bonus Scheme

Access to fantastic discounts offers with many national brands and retailers through our ‘My Bourne Hub’ page

A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)

Immediate access to Well-being support through our EAP provider and team pages

Joining Warner

Join us and you’ll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing’s for sure: you’ll have our full support to develop yourself, gain skills and qualifications and create the career you’ve always dreamed of. Guests might be our VIPs – but in our eyes, you are too.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at : Warner.leisurerecruitment@bourne-leisure.co.uk