Total 40 job vacancies by AccorHotel

The Senior Sales Manager serves a pivotal role in driving revenue and ensuring the hotel's success in the competitive luxury hospitality market. Their primary purpose is to develop and implement strategic sales plans, targeting high-end clientele and maximizing sales opportunities. By building strong relationships with key corporate clients, travel agencies, and other stakeholders, they generate new business leads and maintain existing client connections. They collaborate with various departments to align sales efforts, optimize revenue, and enhance guest experiences.

The Marketing Communication Manager supports the marketing and communications strategies for Mercure Serpong Alam Sutera, helping enhance the hotel's brand image, reach target audiences, and increase bookings and guest engagement. This role works closely with the Marketing Communication Manager to implement campaigns, manage digital channels, oversee content creation, and build relationships with media, influencers, and other relevant partners. Key focus areas include social media, content marketing, email campaigns, public relations, and guest communication.

• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

The Sales Manager involves in developing and implementing effective sales strategies, cultivating strong relationships with clients, and maximizing revenue through negotiated contracts and group bookings. Leveraging expertise in sales and market trends, the Sales Manager identifies new business opportunities, showcases the hotel's unique offerings, and ensures exceptional guest experiences. Effective leadership and collaboration with internal teams contribute to the hotel's financial success and solidify its reputation as a luxurious and highly sought-after destination for discerning travelers. 

What you will be doing:

• Actively lead the Corporate segment’s financial and administrative activities being manage and coordinate with all group required arrangements  
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints have initiated follow-up action
• Negotiates prices with the clients
• Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

- We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts
- Maintain accounts, contact, activity and business details

• Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel
• Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials
• Direct photographers commissioned to take pictures of VIPs, shows and events etc.
• Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels
• Handle the administrative requirements of the Marcom department
• Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.
• Attend to client/media complaints, requests, and enquiries
• Assist with the hosting of media, planned press conferences and other press activities
• Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.
• Maintain and update digital photographs/slides library
• Analyze and evaluate performance of marketing and promotion campaigns

What you will be doing:

• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
•  Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to F&B sales administration process
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable results
• Ensure strict application of in focus SOPs and is responsible for minimum score achievement as per regular target

The Director of Sales and Marketing holds a critical role in driving revenue and shaping the hotel's brand image. They develop and implement comprehensive sales and marketing strategies that align with the hotel's objectives. This entails overseeing the sales team, establishing relationships with key stakeholders, and identifying new business opportunities. Additionally, they are responsible for creating innovative marketing campaigns, utilizing various channels to promote the hotel's unique offerings, and enhancing its online presence. The Director of Sales and Marketing also collaborates with the corporate office to align with brand standards and leverage resources. Ultimately, their aim is to maximize profitability, attract affluent travellers, and ensure the hotel's success in a highly competitive market.

Join a collaborative, friendly and passionate team across three portfolio properties to scope new opportunities, build rapport with clients to convert business across multiple market segments, while offering excellent customer service. No day is the same and opportunities for career growth is immense.

What you will be doing: 

• Proactively respond to sales enquiries through a variety of channels in a professional and timely manner.
• Prepare tailored client quotations and contracts, follow up, site inspection organisation with sales processes to effectively convert business opportunities.
• Build rapport and effective business relationships with professional, friendly process.
• Develop strong internal departmental communications and relationships with Revenue, Reservations, F&B, Front Office, hotel partnerships.
• Coordinate social media, marketing and PR campaigns.
• Train and develop deep knowledge across property portfolio.
• Manage enquiries in Accor systems and reporting processes.
• Work effectively in a team as well as independently.

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Update Director of Sales & Marketing on market trends and business leads

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

OVERVIEW OF DUTIES

To handle all administration and ensure the smooth running of the department under the supervision of the Director of Sales.

MAIN RESPONSIBILITIES

Customer relations

• Ensures that team organization remains flexible and ready to meet customer needs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

Professional Techniques / Production

• The Sales Administration performs its duties within the framework defined by the chain and hotel norms and international regulations specified by the Director of Sales.
• Assist the Sales Executive and Manager in organizing the filing system of the Division / Department / Section.
• Ensure that stationery item stock is accounted for and well maintained.
• Organize the recording system for all incoming and outgoing correspondence and incoming telephone calls.
• Handle all typing work required. Take minutes of meetings.
• Assist in the dispatch and collection of correspondence in the hotel.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages.
• Prepare and send out facsimile messages.
• Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaways etc.
• Is familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system, and all necessary computer software programs.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Keeps well-informed about the product (lodging, catering, and other facilities)

Team management and cross-departmental responsibilities

• Works in collaboration with the other departments

•Achieve daily targeted number of sales calls with effectiveness and Develop business leads for the Hotel on a weekly basis

•Prepare monthly list of accounts to penetrate for the following month and prepare monthly action plan for main market segment

•Fully responsible Corporate and MICE, including contracting, updating profile and renewing contracts

Position Overview: As a Sales Executive specializing in the Government Segment at our hotel, your primary responsibility will be to develop and maintain relationships with government clients to drive sales and revenue growth. You will be tasked with understanding the unique needs and requirements of government agencies, leveraging your sales skills to effectively communicate the value proposition of our hotel's offerings, and ultimately closing deals to secure government contracts and bookings.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

Key Responsibilities:

1. Identify and target government agencies at the local, state, and federal levels as potential clients.
2. Develop and execute a strategic sales plan tailored to the government segment, including prospecting, lead generation, and outreach activities.
3. Build and nurture relationships with key decision-makers within government organizations, including procurement officers, travel managers, and event planners.
4. Conduct sales presentations and meetings to showcase the features, amenities, and capabilities of our hotel, emphasizing how they align with the unique requirements of government clients.
5. Collaborate with internal teams, including event planning, operations, and finance, to ensure seamless execution and delivery of services for government bookings.
6. Negotiate contracts and pricing agreements with government clients, ensuring terms are mutually beneficial and align with company objectives.
7. Stay informed about government regulations, policies, and budgetary constraints that may impact the hospitality industry and adjust sales strategies accordingly.
8. Track sales metrics, generate reports, and provide regular updates to management on progress, challenges, and opportunities within the government segment.
9. Represent the hotel at industry events, conferences, and trade shows targeting government professionals to increase brand visibility and generate leads.
10. Continuously assess market trends, competitive landscape, and customer feedback to identify areas for improvement and innovation in government sales strategies.