Overview:

Responsible for facilitating complex projects from proposal through post-implementation.  Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them.  Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones.

Primary Responsibilities:

• Prepare well-documented functional specifications for assigned projects, test plans, test scripts and execution of test scripts.                           
• Responsible for research analysis of complex data ensuring functional design of assigned projects is accurate.                         
• Serve as mentor to less experienced staff assisting in application training, research analysis  and project methodology consultation
• Schedule and facilitate project team meetings, document and distribute minutes as applicable.
• Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications.  Participate in design discussions and ensure required functional specifications are delivered.
• Participate in meetings with lines of business to identify their requirements in how an application looks as feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business.  Review business requirements with technology team to ensure understanding of project requirements.
• Coordinate and provide estimates for complex projects and complete estimates for assigned component for projects, inclusive of timelines and project phases.
• Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise- wide initiatives, like an acquisition or major change in products/services provided to customers.  
• May serve as Test Coordinator for large project initiatives involving multiple applications
• Participate in and document data mapping for integration of systems, conversion and acquisition-related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
• Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, as well as to manage and/or execute test scripts verifying that changes and enhancements work and perform as required.  Serve as functional lead with other project team members on other systems that impact the project
• Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards.  Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.
• Ensure change requests are consistently documented, reviewed and resolved to ensure application is working to support products and services required by line of business.
• Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance.  Ensure issues, incidences and questions are documented, reported as resolved as required.
• Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeline and financials.
• Assist in developing expense and capital budgets and employee appraisals.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management. 
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Combined minimum of 8  years' combined higher education and/or operational/business analytics/systems development experience

Excellent verbal and written communication skills

Excellent organizational skills

Excellent time management skills

Excellent lateral thinking skills

Excellent problem-solving skills

Prior experience multitasking for various components of complex projects.

Prior experience coordinating between applications and business units.

Prior experience working in a team environment as well as autonomously.

Education and Experience Preferred:

Bachelor's degree

Subject matter expert in business with knowledge or experience utilizing application/system being supported.

Proven mentoring and leadership capabilities

Ability to recognize project milestones and delivery dates.

Ability to recommend and implement solutions.

Location:

Overview:

Responsible for an assigned portfolio of loan and deposit relationships with small business clients.  Solicit new business; manage risk and credit decisions; and service existing clients through the bank’s relationship management program.  Work with branch partners to effectively sell to the business customer and cross-sell other bank products.

Primary Responsibilities:

• Develop new banking relationships with business prospects. Service existing business banking client base. Achieve established goals as outlined by manager.
• Work with branch partners to maximize sales efforts to business customers and cross sell other products and services that the bank offers. Network with centers of influence to develop business including accountants, attorneys and other referral sources.
• Evaluate credit information and requests and recommend appropriate loan structure to manage risk. Effectively negotiate with underwriters and clients to maximize revenue and minimize risk.
• Achieve sales goals with minimum expectations as follows:
• Revenue of $150M to $4000M.
• Loan production of $4MM to $8MM.
• Deposit balance production of $400M to $2MM.
• Manage loan portfolio of $7.5MM to $20MM.
• Oversee approximately 15 to 40 relationship managed clients.
• Actively participate in all business banking and retail sales sprints. Achieve call targets and other product sales goals such cash management, visa merchant, and others as assigned. Participate in civic and cultural organizations and programs. Utilize prescribed selling techniques to maximize sales opportunities.

Scope of Responsibilities:

Ability to sell effectively to prospects and clients.  Manage and retain existing clients.

Work closely with internal contacts to service clients.

Education and Experience Required:

Bachelor’s degree or in lieu of a degree, a minimum of 4 years of related sales/banking experience, or a combination thereof

Knowledge of personal computers and the software utilized by the department

Ability to read and analyze financial statements and tax returns.

Sound credit skills necessary to evaluate loan requests.

Good understanding of Cash Management, Merchant Service, Trade Services products offered to Business Banking customers and ability to identify sales opportunities for those product sets.

Strong interpersonal and presentation skills required.

Location

*This role is hybrid with 3 days per week in office at our M&T Plaza location in Downtown Buffalo, NY*

Overview:

Serves as owner of a large set of products by representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the Corporate Procurement business strategy.   The Product Owner II defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration.   In addition, the Product Owner II plays a key role in the company’s strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and their dedicated agile team.  

Primary Responsibilities:

• Build and own the large product or set of products vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders.  Prioritize the backlog(s) based on the overall product vision and strategy.
• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
• Write user stories and groom the backlog in partnership with the team.  Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).
• Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use to show progress on a large product or multiple products.
• Participate in all team activities and ceremonies.
• Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
• Understand and engage with your customers.
• Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.  Due to the scope of these product(s), these efforts are often more complex.
• Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
• May act on behalf of the Senior Product Owner as required by absence.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Education and Experience Required:

Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience

Education and Experience Preferred:

• Prior experience prioritizing across competing priorities and quickly-changing landscape
• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
• Understanding of Design Thinking principles
• Knowledge of product design and development best practices
• Knowledge of Agile and Lean principles and practices
• Experience working in partnership with user experience teams on product design
• Experience developing/managing digital capabilities
• Strong verbal and written communication skills
• Subject matter expertise in Jira, Confluence, and Ariba

Location