Total 13 Quality Assurance / Control job vacancies in Hillingdon, UB8 3NN

- To be confident and knowledgeable in IT systems. - To manage the preparation of draft meeting agendas, notify attendees, book virtual meetings or room bookings, taking minutes/action notes. - Producing high quality documents. - To assist the department in QSI accreditation. - Working with and supporting other colleagues within the Radiology administration team as and when required. - Monitoring of compliance of appraisals & training in the department, expiration dates of policies and protocols, sending reminders to authors and escalating appropriately, quality assurance compliance for equipment, compliance of Health & Safety, EPRR and KPIs. - To establish a system of notifying staff when documentation is due for review. - To support the Quality & Governance team in compiling information for submission. Please see attached Job Description for full responsibilities of the role.

To provide a quality governance administrative resource to clinical teams, managers and local care quality management groups. To administratively support local and Trust-wide clinical audit projects and the managementof incidents as appropriate. To work proactively and closely with a wide range of healthcare professionals in thedevelopment of clinical audit projects, and support:o The design of practical audit methodologies to elicit valid and reliable results.o The undertaking of literature searches for audit projects.o Ensuring appropriate clinical audit tools are designed to measure standards of care(using methods such as interviews, questionnaires, focus groups etc.)o To design and develop databases and spreadsheets for the analysis of audit data.o To complete data entry and undertake the analysis of audit data, applying basicstatistical techniques and tests.o To ensure follow-up audits are scheduled where necessary to assess change. Please see attached Job description for detailed information.

To provide a quality governance administrative resource to clinical teams, managers and local care quality management groups. To administratively support local and Trust-wide clinical audit projects and the managementof incidents as appropriate. To work proactively and closely with a wide range of healthcare professionals in thedevelopment of clinical audit projects, and support:o The design of practical audit methodologies to elicit valid and reliable results.o The undertaking of literature searches for audit projects.o Ensuring appropriate clinical audit tools are designed to measure standards of care(using methods such as interviews, questionnaires, focus groups etc.)o To design and develop databases and spreadsheets for the analysis of audit data.o To complete data entry and undertake the analysis of audit data, applying basicstatistical techniques and tests.o To ensure follow-up audits are scheduled where necessary to assess change. Please see attached Job description for detailed information.

An exciting secondment or fixed-term opportunity has arisen in the Goodall Quality Governance Team for a dynamic and ambitious administrator in the post of Quality Governance Support Officer. This role will help assure high quality, safe care is delivered by our diverse range of services.

The role will involve providing administrative support to the Quality Governance team on the main areas of its business - patient safety, clinical effectiveness and patient experience. This includes meeting facilitation, supporting with the preparation of information and data for monthly and quarterly meetings, analysis of incident information and the following up of open actions with services, alongside other duties appropriate to the grade.

This is an excellent development opportunity to work alongside a range of services, clinicians and workstreams in a supportive and encouraging Governance team environment.

You will need to have excellent organisational and time management skills, and experience in Microsoft packages, particularly Word and Excel. Knowledge and experience of using systems like Datix and IQVIA (or similar) will be an advantage but not essential. The team continues with a hybrid working model meaning there will be some home working alongside office-based activities.

The post will work as part of the integrated divisional governance team supporting activities across all areas of quality governance.

Working closely with the divisional Quality Governance Team, the post will have particular responsibility for supporting the governance agenda.

Specifically, the role will have responsibility for:
• Supporting the Safety and Effectiveness workstream; supporting services and the quality governance team in the management of incidents and key audits.
• Administrative support to the monthly service-line Quality Governance Meetings.
• Project support for the Divisional Governance Team.

With the support of the Divisional Head of Quality Governance, the post holder will work closely with clinicians and managers to promote, facilitate and advise on quality governance activity within all clinical areas, providing guidance and support with data analysis, report preparation and the presentation of findings.

The role is based at the Quality Governance Team's office in Uxbridge, with a mixture of home working and office-based activities.

Goodall Division is the largest and most diverse division in the Trust, with services across multiple London Boroughs and parts of Surrey which will offer the opportunity to gain experience and expertise working with colleagues and clinicians in mental health, physical health and other specialisms across a wide range of services as follows:
• Child and Adolescent Mental Health (CAMHs)
• Eating Disorders
• Community Physical Health Services (adults and children)
• Hillingdon Mental Health services
• Specialist Mental Health Rehabilitation and Arts Psychotherapies

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Surrey and areas beyond. The four values at the heart of everything we do areCompassion, Respect, Empowerment and Partnership.
• To provide a quality governance administrative resource to clinical teams, managers and local care quality management groups.
• To administratively support local and Trust-wide clinical audit projects and the management of incidents as appropriate.
• To work proactively and closely with a wide range of healthcare professionals in the development of clinical audit projects, and support:
o The design of practical audit methodologies to elicit valid and reliable results.
o The undertaking of literature searches for audit projects.
o Ensuring appropriate clinical audit tools are designed to measure standards of care (using methods such as interviews, questionnaires, focus groups etc.)
o To design and develop databases and spreadsheets for the analysis of audit data.
o To complete data entry and undertake the analysis of audit data, applying basic statistical techniques and tests.
o To ensure follow-up audits are scheduled where necessary to assess change.

Please see attached Job description for detailed information.


This advert closes on Wednesday 4 Sep 2024

Proud member of the Disability Confident employer scheme

- To be confident and knowledgeable in IT systems. - To manage the preparation of draft meeting agendas, notify attendees, book virtual meetings or room bookings, taking minutes/action notes. - Producing high quality documents. - To assist the department in QSI accreditation. - Working with and supporting other colleagues within the Radiology administration team as and when required. - Monitoring of compliance of appraisals & training in the department, expiration dates of policies and protocols, sending reminders to authors and escalating appropriately, quality assurance compliance for equipment, compliance of Health & Safety, EPRR and KPIs. - To establish a system of notifying staff when documentation is due for review. - To support the Quality & Governance team in compiling information for submission. Please see attached Job Description for full responsibilities of the role.

For Job description and person specification please see the attached documentation. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Interview date TBC

Job Purpose: - To provide administrative support to the corporate and divisional Patient Safety & Quality Teams. - To support the DATIX System Manager with the administration of the Trust Risk Management Software (DATIX). Key Areas of Responsibility: - Ensuring that a consistent level of admin support is provided to the Patient Safety & Quality team. - Responding to routine enquiries from all grades of staff across the Trust as well as from representatives of external organisations -Co-ordinating and supporting the provision of training in patient safety and risk processes, including maintaining a record of all training undertaken. - Requesting and tracking patient notes as requested by the team. - Carrying out general administration duties including: taking minutes, answering the phone, electronic filing, generating basic reports, data entry, responding to emails and some aspects of diary management. - Arranging a variety of meetings, workshops and presentations - Supporting the transfer of sensitive and sometimes contentious information arising from safety incidents while maintaining confidentiality and using discretion. - Attending regular team meetings. - Managing shared email inboxes and phone lines and directing queries appropriately. - Providing administration support cover for the Patient Safety & Quality Managers and DATIX systems Manager when absent, escalating any complex queries. - Monitoring and inputting incidents reported through the hotline. - Maintaining up to date contact and distribution lists - Carrying out basic quality assurance checks as instructed. - Maintaining and updating data dashboards as required - Basic use of Trak care and electronic patient record to provide support to the Patient Safety and Quality advisors in identifying admission and appointment history for patients involved in incidents -Prolonged use of computers for majority of working day - Prolonged and frequent periods of concentration - Ability to remain focused during repetitive tasks - Establishing effective and open administrative processes and filing systems that enables easy access to all material by post holder and team. - Requesting goods as required and requested directly by Line Manager using P2P systems - To undertake any other duties compatible with grade in discussion with Line Manager - Managing electronic storage provisions through the use of share drives and SharePoint sites - Supporting the Patient Safety and Quality team tracking incidents and action plans - Responding to enquiries and providing process related advice and guidance where able and escalating queries where required. - Entering data and generating reports from databases and spreadsheets using defined search criteria - Supporting the Datix System Manager in the administration of the Trust risk management software for incidents, risk registers, complaints, PALS, mortality and claims - Carrying out DATIX system administration duties to include: approving contacts, creating and modifying user profiles and resetting passwords. - Supporting the DATIX System Manager with the production of training materials/presentations to support training in the Trust risk management software

KEY RESULT AREAS To attend all Trust mandatory training including: - Corporate induction - GHNHSFT mandatory training (to include Infection Control; Safety Awareness; Fire Safety; and Information Governance Access and management of confidential personnel/staff records Prepare the Service Level Agreements for the GP surgeries and External Community Hospitals. To be responsible for distribution of Customer Questionnaires for internal and external service users and collate data analysis of the results in graph format. To ensure customer complaints, non-conformances and Datix are actioned, reported and logged within the QMS documentation. To complete non-conformance spread sheets and perform monthly trend analysis reports. Attend and actively participate in Management Review and Quarterly Quality Meetings to assess progress against Departmental and National Objectives. Responsible in assisting in reconciliation of ordered goods against delivery notes and receipt against orders to enable invoices to be paid. If necessary, take action to follow up outstanding orders, damaged goods and stock deficiency. In addition, to maintain and monitor stock levels of materials and processed items, including rotation, delivery, returns, overnight delivery and urgent requests due to operational service pressure demands. Communicating with Procurement, NHS Logistics and users of the service, to ensure an effective customer-based service is maintained, dealing with enquiries and queries from customers and clients. Responsible for updating HESSDA, the electronic Tracking System, with regard to tray tracking and sterilisation in order to ensure that full traceability of equipment takes place. Liaise with all users of the service to ensure an efficient and effective service delivery that is customer focused at all times, including acting as liaison with theatre/medical nursing staff regarding any follow up action required on matters of service delivery. To ensure use of any appropriate personal protective equipment as required by task and management. To deliver a high standard of customer service, communicating effectively with all levels of staff across departments (including all internal and external customers).

Please refer to the attached job description for the main responsibilities of the Lead Midwife for Quality, Governance, Assurance and Compliance in Maternity

Main Responsibilities and Duties: Leadership, professional standards and accountability- Ensure that patient care is delivered with care and compassion to a high standard, to ensure a positive patient experience and achievement of clinical quality standards as measured through the collection and use of relevant clinical indicators and High Impact Intervention audits.- Work to fully implement ANCC Pathway to Excellence within delegated areas of authority, ensuring successful delivery of the Trusts application and maintenance of status.- Maintain a highly visible leadership profile, undertaking quality rounds and being proactive about engaging with service areas and patients where required.- Provide and receive highly complex, sensitive information where there are barriers or difficulties to understanding or accepting the information: present complex information or contentious information to large groups where there may be significant barriers to acceptance, hostility or antagonism and in situations where emotions are high.- Contribute to the development of a strong and effective senior team within the Division.- Ensure that nursing and care staff are suitably qualified and competent and maintain professional registration in order to deliver safe quality patient care.- Ensure safe standards of nursing care of the highest quality are consistently delivered ensuring that all services comply with the requirements of the equality and diversity agenda, including impact assessments.- Ensure NMC and/or HCPC standards are consistently delivered against.- Lead the development of strong and effective clinical teams within all areas of responsibility across the Division.- Create an environment in which nursing and care staff feel properly valued and can practice and deliver their practice with confidence.- Ensure standards of training and mentorship for students are consistent with the requirements of the profession and that the links with the university are robust.- Lead and initiate the regular audit of the standards of patient care and ensure that any issues highlighted are regularly reported to the Director of Quality and Chief Nurse and appropriate quality groups.- Lead work on the extended scope of practice and multi-disciplinary working and evidence-based practice; ensuring education needs are appropriately identified and met.- Facilitate the delivery of all development projects within the roles remit including the implementation of the patient experience strategy.- Ensure that the services patients receive are appropriate, accessible when they need them and are delivered in a manner that respects their privacy, dignity and individuality.- Advise and appraise the Director of Quality and Chief Nurse of professional nursing and care issues within the Division.- Provide on-going support to the Director of Quality and Chief Nurse and Senior team representing them at meetings, internal and external to the Trust, as and when required.- Network locally, regionally and nationally to share best practice and benchmark services.- Ensure that nursing resource decisions within the Division have been taken with full professional advice and input to ensure that patient quality/ safety/ experience are not compromised.- Ensure public and patient involvement in the wider work of the Division.- Developing policies, both locally and cross divisionally, to support clinical care and practice, and ensuring the implementation of policies across the service. Performance management- With the divisional management team develop and ensure a culture of performance management, improvement and appraisal as a foundation for excellent organisational performance.- In partnership with the quality team and the Gloucestershire Quality and Safety Improvement Academy, lead on the implementation and development of programmes to measure the quality of services provided.- Benchmark best practice across the Trust and within the Division and adopt practice to best suit patients needs and ensure audit and improvement programmes are delivered anSd research activity supported.- Actively contribute to the Divisional and corporate performance management framework ensuring delivery of locally/corporately determined performance management targets and standards. Service improvement and Research development- Co-develop the divisional Business Plans, as appropriate ensuring that patient involvement contributes to the shape and expectations of the Divisions business plans, taking into account service needs, workforce planning, estate issues, financial constraints, commissioners priorities in terms of contracts, quality targets. Therefore, formulating longer term strategic plans with may involve uncertainty and which may impact cross-divisionally.- Support the Director of Quality and Chief Nurse with the delivery of a wider corporate nursing agenda including the development and implementation of an innovative strategy for nursing and midwifery to strengthen the nursing voice and to secure the workforce of the future.- Undertake delegated corporate, trust-wide lead for delivery of aspects of the nursing agenda as directed by the Director of Quality and Chief Nurse, Deputy Chief Nurse and Deputy Director of Quality. Operational planning and service delivery- Through the implementation performance management arrangements ensure objectives are cascaded and delivered through each nursing team meeting corporate targets for budget management, patient activity, infection prevention and control and quality standards.- Ensure the quality, standard and range of care provided is consistently optimised within the available resources and in line with contract requirements.- Through the provision of nursing input assist the division with the production of Specialty Business Plans and Service Specifications- Identify and provide organisational support to clinical teams and support teams enabling each to access resources efficiently and effectively.- Provide operational day to day management and leadership to senior nursing staff within the Division (Senior Matrons, Matrons and CNS). People management and development- Ensure and monitor the utilisation of the optimum use of staff to deliver safe quality patient care within agreed expenditure targets and agree with specialist staff the appropriate use of overtime, locum, Bank and Agency cover.- In consultation and under the direction of the Deputy Chief Nurse and the Deputy Director for People and Organisational Development, develop a workforce plan to include competencies required and availability of experienced staff that meets the Trust requirements and is in line with professional developments in nursing.- Improve and continually maintain staff morale by effective communication, leadership, optimism and consultation within the Division and with other services, as appropriate and in situations where the subject is highly complex and as in investigations of practice could be hostile, antagonistic or highly contentious.- Develop with the Chief of Service and Director of Operations a flexible workforce in line with national requirements capable of adapting to peaks and troughs in activity where appropriate across the Trust.- Ensure that specialties and departments benefit from the application of effective HR policies, procedures and practices for all staff, e.g., recruitment and selection, employee relations, absence management.- Ensure Individual Performance Review is cascaded to all nursing staff and providing forums for objective setting, performance review and Continuing Professional Development.- Ensure access to training and development programmes to realise the capabilities and fullest possible contribution of all staff taking into consideration the future demands upon the medical profession and other professions allied to medicine- Ensure effective arrangements for the conduct of employee relations and the maintenance and on-going improvement of communications throughout the Trust. Working collaboratively with trade unions and other external stakeholders Finance and performance management- Oversee the nursing and other clinical budgets for staff groups under professional responsibility and manage directly budgets for staff directly reporting to post holder.- Take a lead in developing Senior Nurses budgetary skills to promote ownership and delivery of local responsibilities.- Represent the needs of nursing and patient care in the business and service planning cycle and the transformation work streams and reconcile these with the needs of the service.- Promote and ensure the effective use of bank and agency nursing staff within the cluster, meeting the need to provide safe nursing standards within agreed financial targets. Promote timely and accurate feedback to the Divisional Director. - Ensure the availability to the divisional team of relevant strands of information relating to general nursing performance, contract activity and quality, and participate in agreeing strategies responding to trends.- With the Chief of Service and Director of Operations lead the effective delivery of cost improvement programmes, ensuring sufficient oversight of the quality impact assessment process. Information management and research- Encourage and facilitate audit and research as required, ensure findings are disseminated appropriately and recommendations implemented and reviewed as part of a comprehensive governance framework.- Lead and participate in the development of both Trust-wide NursingFor further information about the opportunity, please contact: Name: Margaret CoyleJob Title: Chief of Service, Surgery (PA Judith Pennycooke)Phone Number: 0300 422 5177Email address: margaret.coyle2@nhs.net judith.pennycooke@nhs.net Interview: Thursday 11th April 2024

Management and professional responsibilities - To ensure that the grading of incidents is accurate and that the level of investigation is commensurate with the harm caused and likelihood of recurrence - To work within Trust policies, protocol and guidelines providing comment on new policy documents as required. - To deputise for the Senior Patient Safety and Quality Nurse as and when necessary. - To attend Directorate and Trust wide meetings relevant to risk, quality, health and safety. - Ensure personal and professional development is maintained and clinical skills are updated in order to provide high quality care in accordance with NMC guidelines - Maintain a safe working environment. - To work as a team with the other patient safety leads for the womens division to support the timely response to Datix - To work with colleagues to complete investigations if required Leadership - Promote and role model a culture of openness and responsiveness to patient views, an ethos of constructive and positive learning from mistakes within a performance-based culture among staff - A willingness to find imaginative solutions to problems, and to use information as the basis for reflection and action. Responsibilities for patients - Be able to evidence integrity in their ability to communicate with both patients, their families and staff involved in incidents evidencing excellent communication skills understanding how stressful these situations can be for all involved. - With proven leadership skills and the confidence to engage with senior personnel to investigate care issues and devise appropriate learning plans. - Identify and escalate any anomalies to Quality and Patient Safety Lead and Divisional Director of Quality and Nursing including cascading and actioning of Safety Alerts - Ensure patients who suffer harm whilst under our care, are managed in line with Being Open or Duty of Candour as indicated by level of harm - To ensure maximum learning is gained from all quality and patient safety work, and measures are taken to share this learning Contact Details If you want more information on this vacancy then please contact: Amy Shepherd (Senior Nurse for Safety and Quality) amy.shepherd2@nhs.net 0300 422 5515 or Karen Pudge (Divisional Director of Nursing W&C) 0300 422 5528

You will work alongside the clinical and administrative teams to provide friendly and efficient support to the department. You will work with the MDT with all grades of clinical staff. Your stock control role will involve managing levels of stock and stock rotation. You will order stock as required via systems such as P2P, GMS ordering and CVIS. You will need to liaise with the clinical team and report any issues such as supply issues to the ward manager. You will need to be flexible and able to learn new skills as the department expands. Providing the best service to our patients is vital and you will therefore be passionate about patient care, with a proactive and patient focused attitude.

To help identify any Data Quality issues in order to understand the problem and come up with solutions that work not just for clinical purposes but to ensure that the Service are able to be reported and billed correctly. To help provide knowledge of Data Quality issues in order to ensure the data that is provided internally and externally is complete, timely and accurate. To help provide technical expertise in the capture of data within the Trusts Information Systems, including developing and refining standard operating procedures, reviewing operational system processes by users to enhance Data Quality. To have good analytical skills or a background in NHS Operations to provide support and expertise to the Data Quality Lead, Data Quality Manager and the Business Intelligence team in relation to data quality issues.