Job Responsibilities
• Carry out credit check activity according to Company’s Credit process, recording outcomes accurately and in a timely manner
• Manages and resolves customer disputes to ensure invoices are paid on time and in full
• Locates and monitors overdue accounts, using computers and a variety of automated systems
• Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met
• This list is not exhaustive; other duties may be required, as assigned by manager.
Job Requirements:
· Degree in Accounting/Finance/Business or related disciplines with minimum 2 years of experience in credit control or related experience.
· Outstanding attention to detail with an ability to reconcile complex account.
· Proven experience of managing multi-currency sales ledgers.
· Proven record of delivering effective credit control, with minimal supervision, whilst adhering to strict deadlines.
· Ability to proactively resolve day-to-day operational issues and to effect process improvements.
· Dynamic, positive attitute with an interest to provide high quality of service to internal and external customers.
· High level IT capabilities including Microsoft Office, in particular Excel and PowerPoint.
· Ability to meet deadlines through good time management and allocation of priorities.