Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
Quality Administrator ApprenticeOffice based – Solihull, Homer RoadFull Time, Permanent
Salary
- £18,299 – £21,000Apprenticeship Qualification: Level 4 Quality Practitioner
Here at Serco, we are looking for a Quality Administrator Apprentice to support the Learning and Development team in the administration to support the evaluation and enhancement of our learning programmes ensuring the highest of quality in content, delivery, and learner experience. Working in the Quality Team you will develop understanding of tools and techniques used to monitor quality of delivery to identify trends which may be misaligned to occupational standards and/or awarding organisation guidance.
You will learn hands on experience in Quality Assurance processes to support continuous improvement in a dynamic learning environment.
As part of this you’ll:
- Quality Assurance
- Assist in the review of training delivery methods.
- Support to ensure that learning programmes meet with regulatory, industry and or organisational standards and assist in audits or sampling when necessary.
- Assist the generation and analysis of customer feedback to understand challenges and areas for improvement, and ensuring alignment with quality standards and best practice, contributing to a positive learning experience.
- Data Collation / Analysis
- Support in gathering, analysing and reporting on performance metrics including learner feedback, outcomes of quality samples and Qualification Achievement Rates.
- Maintain quality assurance records, processes and / or reports, ensuring accuracy of changes / updates.
- Maintain a skills matrix for the team, collating evidence to support current occupational competency and ensure they meet audit and compliance requirements and demonstrate the expected behaviours of Serco.
- Stakeholder engagement
- Support relationships with Awarding Organisations, Partner Providers, Line Managers, Learning Specialists, and Development Coaches to ensure that quality standards are maintained.
What you’ll need to do the role:
- Numerate and literate, with GCSE`s in Maths and English grade 4 / A-C or equivalent.
- Good knowledge and use of IT (MS Office).
- Understanding of data collection and basic analysis.
- Ability to manage time effectively.
- Curiosity and eagerness to learn.
- The ability to use own initiative, work independently and demonstrate a flexible approach to work.
- Ability to reflect on and evaluate own work.
- Ability to receive constructive feedback.
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
