Compliance & Quality Assurance Specialist
We are working with a leading supported housing & assisted living organisation in south east London, who are in need of a Compliance & QA Specialist. Salary is £44-49,000 per annum, dependent upon experience, with a whole host of benefits, some of which are:
- Health shield cashback plan, EAP
- Nest Pension
- Season ticket loan
- Holiday allowance of 25 days pa, plus bank holidays, rising to 28 days upon 4 years' service
- Day off for birthday or marriage or moving house and mental wellbeing
- Bereavement leave, maternity/paternity leave
- Flexible working hours
- Education grant and study leave
- Xmas gift voucher….. and there's more!
You will:
- Be responsible for auditing all homes, as required, as well as compliance and quality.
- Ensure strong strategic relationships with stakeholders & partners; that services are managed effectively and efficiently; and that challenging performance targets are met.
- Be responsible for driving a culture of excellence and continuous improvement across all services, ensuring consistently high standards of operation and quality assurance.
- Have commercial acumen and drive best practice, while supporting approaches to achieve best outcomes.
- Ensure each accommodation is fully compliant with QAF performance standards and maintains its Level A accreditation.
- Improve the already-good services, while troubleshooting any areas of concern.
The ideal candidate will have:
- An undergraduate degree, or equivalent, in business administration, operations management, or related field to compliance and quality assurance.
- Significant experience of operations and compliance management in CQC or ideally QAF frameworks.
- Experience in creating and writing policies, procedures and department handbooks.
- Experience in organising and delivering training workshops in disciplines within the Health and Social Care sector and supported housing.
- An understanding of, and experience in, running property maintenance and facilities management.
- Strong organisational skills and be adept at multi-tasking.
- Knowledge of all mental health illnesses.
- Experience in recruitment, induction and training of staff.
- Understanding of financial management.
- Knowledge of safeguarding systems, policies and processes.
- Proven experience in quality standards.
- Auditing skills, risk management, investigations, complaint handling and report writing.
- Be able to operate and perform against KPIs and analyse data to identify themes/trends and make recommendations for improvements.
Plain CVs in Word are preferred.
Please note, this role is subject to an enhanced DBS check
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk
