Total 6 Quality Assurance / Control job vacancies in Ashford, Kent, TN24 8UF

79281 - Quality Engineer

This Quality Engineer will report to the Quality and Assurance Manager and will work within Governance, Risk, Compliance & Quality with UKPN Services based in our Chatham/South East office. You will be a permanent employee.

You will attract a salary of £51,245, plus car and a bonus of 3%

Close Date:.19/11/2024

JOB PURPOSE:

You will provide competent quality management advice to promote compliance to ISO 9001: 2015 in the review, audit, certification, induction and management of procedures and processes in electrical infrastructure construction projects.

PRINCIPAL ACCOUNTABILITIES:

1. Provide Quality Management advice about ISO 9001: 2015 to other advisors, managers, employees, contractors and clients, both in the tendering and construction phases. Aim to maintain UK Power Networks Services' quality management system to ensure it can design, build, finance, operate and maintain primary electrical infrastructure for its clients.

2. Contribute to the review of existing and the development of new procedures/processes. Procedures include those from central UK Power Networks group and those which are UK Power Networks Services' project/contract specific. There will also be involvement in the communication, implementation and monitoring within the directorate;

3. Monitor compliance with ISO 9001: 2015, procedures, legal and moral obligations, and national, international and client standards. Plan project audits against agreed level 2, 3 and 4 schedules. Will undertake quality management system audits, produce audit reports and ensure findings are resolved promptly.

4. Assist and offer guidance to Project Managers in reviewing quality related project documents and requirements. Develop appropriate quality management system inductions, training and communication materials for the project team and subcontractors. Gather lessons learnt and maintains the project cost of poor quality process. Provide Project Managers with quality related updates for inclusion in monthly reports. Support any quality management system incident investigations.

5. Provide a monitoring function to ensure that suppliers, subcontractors and the services they provide exceed our quality management system expectations. This may include conducting external audits and undertaking random performance inspections of field teams to identify issues requiring improvement and highlighting good performance.

6. Monitor site certification of materials and equipment, including tool calibration, to ensure compliance with client and project requirements. To maintain associated project records to compile final data book documentation.

7. Facilitate third-party audits of UK Power Networks Services by external certification bodies. Champion quality management system processes in the business to ensure certification requirements are maintained.

NATURE AND SCOPE:

UK Power Networks group is owned by the Cheung Kong Group who are one of the largest investors in the UK and employ over 300,000 people in 52 countries. UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England and employs over 6000 people. UK Power Networks Services are the unregulated commercial arm of this business.

UK Power Networks Services are a national provider of power distribution and distributed energy solutions which improves customers' existing electrical assets and integrates new technologies to deliver improved performance and commercial benefits. Working in the transport, defence, manufacturing and industrial, public and nuclear sectors the business is growing and needs accomplished individuals to be part of this exciting change.

You will report to the Quality and Assurance Manager and be a member of the UK Power Networks Services Quality and Assurance team.

You will visit UKPN Services and client offices and project sites.

You will work with management across all directorates. You will have also represent us at operational/project level with external partners.

SKILLS, QUALIFICATIONS AND EXPERIENCE:

Essential

• HNC (minimum requirement) qualification in a discipline such as Quality Management, Construction, Project Management or Technical/Engineering or equivalent.
• As a minimum be a Practitioner member of the Chartered Quality Institute with an aspiration to gain Chartered status, which we will support;
• Have quality management system experience gained in the construction industry (manufacturing based or other experience would not be suitable);
• Be a trained QMS Auditor/Internal QMS Auditor with experience in auditing to ISO 9001: 2015;
• Have experience of root cause analysis
• Attain several client access passes and licenses that may be required to work within UK industries such as airports, defence, nuclear, rail and underground rail;
• Hold a valid UK driving licence

Desirable

• Flexible in your approach to work and be prioritise as directed by the Quality and Assurance Manager and Project Manager on assigned projects or contracts;
• Audit to ISO 14001: 2015 and ISO 45001: 2018 requirements would be desirable;
• Knowledge of ISO 55001: 2014, ISO 44001: 2017, ISO 19650-1: 2018, ISO 19650-2: 2018, ISO 19650-3: 2020 and ISO 19650-5: 2020 would be advantageous;
• Be a team player and with other staff and clients within the business;
• Have excellent communication, presentation, planning and decision making skills at all seniority levels;
• Can work with IT software packages such as Microsoft office;

An exciting opportunity has arisen to join a well-established company renowned in the electrical testing and measurement industry. Our client is currently seeking an Apprentice Software Tester based on their customer site in Dover (Kent) This is a full-time, temporary role for 16 months. Monday to Friday, 37.5 hours a week with early finish on Fridays, to start ASAP. The role is paying £20,000 to £22,000 per annum depending on experience.

Core purpose:

To Design, Develop and author verification to verify the requirements of the system/product.

Support Troubleshooting and Diagnosis for software and hardware function.

The Apprentice Software Tester will support in improving the quality of capability development as well as speed up the development cycle.

Role summary:

Verification is a very important part of the development lifecycle. This is not an end of development activity but important to be developed inline with the requirement\design development.

The Apprentice Software Tester will work closely with Systems, Hardware and Embedded Software to generate the verification of the system being developed.

They will learn how to manage verification in an efficient manner. Learning how to read requirements and generate automated verification that gives targeted coverage.

They will also learn how to challenge requirements for testability and support in generation of SMART requirements to manage this.

To support verification, they will learn how to program in languages like C\C++ and Matlab\Simullink.

Primary objectives:

• Generate the verification of the system function(s)
• For requirements and design, Support
• Validation (are they correct and testable) and
• Verification (have they been implemented correctly)
• Contribute to the verification frameworks to enable efficient automated verification.

Analysing and enhancing efficiency, stability and scalability of system resources.

Main Responsibilities

• Creation of verification plans
• Support maximising automated verification.
• Running and recording of tests, proving compliance of system to requirements.
• Maximise verification re-use, both intra project and where applicable cross project.
• Supporting Verification across the levels of the program, Unit test, SW functional test, Hardware in the Loop, Product Verification, Production Test.
• Support packaging of tests with reuse functions\capabilities.
• Generate Verification to support issue finding and resolution.
• Work closely with the development team.
• Working in the development of cutting-edge features and platforms as well as regression work with existing products.
• Assist the development team with requirements validation and design for testability analysis.
• Support Generation of Estimate Time to complete verification activities.

Experience, Skill & Knowledge required

Technical Skills

• Suitable GSCE and A levels to support STEM\technical background.
• Interest in programming languages
• Some understanding of electronics
• Basic idea of test-driven development.
• Team player
• Willing to learn
• Professional Approach

Soft Skills

• Organised and able to work to tight deadlines - good time management.
• Flexible and proactive in approach to the role - positive attitude essential.
• Ability to work on own initiative and pickup things quickly.
• Great communication skills.
• Team player.
• Problem solving and analytical skills performance blockages.
• PC literate - Microsoft and Windows applications

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Job Title: Quality Manager Location: Sidcup, KentSalary: £55-60kHours: 8:30am - 5pm M-TH, 8:30am - 2pm Fri

Your new company
Our client, who is a global leader in manufacturing and supplying laboratory, pharmaceutical, and hospital autoclaves, seeks a Quality Manager to oversee their UK-based manufacturing operations. With over 100 years of experience, they're committed to delivering high-quality sterilisation equipment that meets the rigorous standards of modern professionals.
Your new role
In this role, you'll oversee quality management systems and ensure compliance with industry standards. This includes adherence to UKAS 17025, ISO 9001, and PED 2014/68/EU.
Quality Manager Responsibilities:

• Collaborating with design personnel to ensure products meet legal and safety standards.
• Working with the Service Manager to ensure UKAS-accredited services adhere to requirements and processes.
• Liaising and planning third party approval of products.
• Communicating quality standard concerns to senior management.
• Communication of quality and compliance issues with all departments
• Developing quality control processes.
• Organising and carrying out internal audits of the compliance programs and management systems of the company.
• Coordinating and preparing for external audits.
• Generating quality standards statistics reports.
• Rejecting products that fail quality standards.
• Collaborating with customers to collect product feedback.

The role also includes, but is not limited to:

• Manage infrastructure and services for effective business operations, including IT support, communications, and utilities.
• Managing a UKAS-accredited laboratory, including Calibration Manager.
• Overseeing statutory and regulatory compliance with Health and Safety requirements.

What you'll need to succeed
Qualifications:

• Demonstrated experience in a Quality Assurance management role within a manufacturing environment.
• In-depth knowledge of quality assurance procedures, health, and safety
• Experience with ISO 9001,
• Excellent communication and interpersonal skills.
• Proficiency in MS Office, particularly Excel.

What you'll get in return

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and collaborative work environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Quality Assurance Engineer (12 Month FTC)

Salary £23,000 – 27,000 dependent on experience

Ashford Hybrid

The Quality Assurance team play an integral role in our Insurance business ensuring an ever-improving experience for both our colleagues and customers.

As a QA Engineer you will be responsible for estimating, designing and executing test case scenarios to meet acceptance criteria and business needs. There will be a level of scripting, and executing automation test scripts as well as demonstrating the benefits of extended and expanded use of automated tools, allowing effective, efficient, and quality testing that delivers savings against manual testing. You will be play a lead role in all aspects of manual and automated testing within the scrum delivery teams ensuring high levels of quality and assurance.We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As QA Engineer you will be responsible for contributing to world class testing and assurance capability in support of our key business systems and services.

Your accountabilities will include;

• Constant communication with Scrum Coordinator, test, and development teams to develop a strong understanding of the changes, testing objectives, and progress.
• Contribute to sprint planning sessions and challenge acceptance criteria specifications where appropriate.
• Generate and maintain scripts to perform automated testing cycles that fulfil business requirements.
• Identify known defects and include scenarios in test scripts to reduce risk of these.
• Document, track and escalate defects in development packages as appropriate.

As one of our QA Engineers, you will need to be naturally curious and passionate about driving change from a customer-centric point of view.

Having a good knowledge of HTML, and Xpaths, as well as scripting and coding, would be an advantage.

Other skills and experience required include:

• Ability to work in a methodical manner
• Ability to investigate and fix causes of script failure
• Keen attention to detail and driven by quality
• Able to multitask
• Driven by quality
• Effective communication skills and ability to develop collaborative relationships
• Ability to suggest improvements in automation techniques and find ways to improve on efficiency
• Excellent verbal and written communication skills

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

QA Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote