Total 1,445 Manager level Quality Assurance / Control job vacancies in Singapore

Interested candidate please share your updated copy of resume at ashwani@helius-tech.com

( For fast response please drop message at whatsapp number- +65 96310776 )

Looking for Operations Compliance Lead to ensure the IT operations planning and execution meets the service levels agreements and audit compliance requirements. This role requires at least 10-12 years’ experience in IT operations in a data warehouse / analytics environment with knowledge on compliance and/or has experience completing one audit cycle.

Required Skill

• Minimum 10-12 year working experience in system operations compliance and management areas.
• Should have familiarity with any standards (e.g. ISO, ITSM)
• Must be cloud certified
• Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques
• Experience in managing a team in project implementation or support is a must
• Certification in IT operation management is preferred
• Possess prior hands-on experience with technologies such as Informatica, .NET & MS-SQL database, Oracle, BI tool (OBIEE or Tableau) & any messaging technologies
• Good interpersonal skills with the ability to work with different groups of stakeholders

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Ashwani - R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

Responsibilities:

• Oversee and manage end to end AML/KYC due diligence checks and compliance matters as required under Capital Market Service (CMS) license requirements
• Develop, implement and maintain a robust compliance framework to ensure controls are in place
• Review, revise and uplift all compliance manuals and policies and procedures, including Enterprise Wide Risk Assessment (EWRA)
• Identify regulatory trends and developments that impact business areas and advise on any material impacts to current activities
• Provide regulatory/compliance advisory support to relevant business units
• Provide advice with respect to marketing requirements of funds in various jurisdictions
• Organize and conduct staff compliance trainings
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

Requirements:

• Degree with min 6 years of relevant compliance experience within the fund management, investment management or capital market service licensed entity or regulatory consulting environment
• Good knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

• Position : Credit Control/Debt Manager (Purchase Hire-Automotive/Consumer Finances)
• Location : Sin Ming Drive
• Working hours : Monday - Friday 9am - 6pm
• Salary (commensurate with experience) : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave
• Duration : Permanent
• Industry : Automotive/Automobile

Main Responsibilities:

• Execute and oversee the collections department’s daily operational activities
• Develop and implement effective collection strategies to minimise delinquency rates and reduce bad debt.
• Analyse collection metrics to identify areas for improvement and ensure targets are met.
• Collaborate with other departments to enhance overall customer experience and resolve issues
• Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
• Resolve escalated customer complaints and negotiate payment arrangements or settlements.
• Develop customer retention strategies to enhance loyalty and minimise defaults.
• Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
• Maintain accurate records of customer interaction and payment agreements.
• Identify and implement process improvements to streamline collections operations and to enhance efficiency.
• Stay updated on industry best practices.
• Liaise with solicitors regarding collections disputes and escalations.
• Other ad-hoc activities assigned

Requirements:

• Minimum 5 years’ proven collections experience in the hire purchase or financial services industry
• Minimum Degree or equivalent qualification
• Strong knowledge of the Hire Purchase Act is a plus
• Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.

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Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Meta is looking for an analytical thinker with experience in policy, law, human rights, government, business, or risk management for our Content Policy team in APAC. The team’s mission is to create and communicate rules for how our products may be used by people on Meta and its family of applications. This person will be responsible for regulatory compliance policy development, with a focus on APAC (including India).

Candidates must be able to apply complex, evolving frameworks to new and developing regulatory compliance issues and make difficult decisions under pressure. You will provide policy counsel to local public policy teams and leadership working to address regulatory takedown challenges.

You will be responsible for helping develop and refine our regulatory compliance policies, and managing escalations from those policies -- including by coordinating cross-functional responses to content decisions that take into consideration local regulatory compliance and international human rights obligations, product, operational considerations, and weigh up risk in order to provide effective policy advice to leadership.

Candidates must be able to work at pace to make difficult decisions under pressure, use critical thinking skills, have strong written communications, and demonstrate strong leadership and collaborative skills to organize and build relationships with teams across the company.

You should be passionate about the services we provide and the people that we serve.

Responsibilities

• Help develop and refine principles and policies related to regulatory compliance with takedown requests. Special focus on compliance policies and regulatory escalations from the APAC region, including operations and product advocacy.
• Manage regulatory escalations relating to freedom of expression.
• Build relationships with and understand the perspectives of partners on internal teams, such as Public Policy, Human Rights Policy, Organic Content Policy, Communications, Trust & Safety and Legal.
• Act as an APAC escalation point of contact and manage internal communications for policy issues, including on-call rotations in timezone, with potential irregular hours.
• Produce and present internal communications for senior leadership to inform them of ongoing situations, and provide recommendations and decision support.
• Help articulate policy philosophy, launches, and changes to relevant parties, including management, operations, and other internal and external stakeholders.
• Work with Meta's Public Policy team, as well as external stakeholders, to monitor the global environment for issues that affect content policy.

Minimum Qualifications

• Experience working in tech policy, law, human rights, government, or risk management with an emphasis on platforms and technology
• Experience with Internet/social media content issues
• Demonstrates analytical-thinking and problem-solving skills and project management experience
• Experience working cross-functionally and consensus-building
• Understanding of Meta's products and principles
• Flexibility to work outside of standard hours, during cases of escalations or critical operations.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Our client is a MNC in biotechnology industry. They are looking for a Trade Compliance Manager to join their Compliance Team for the next phase of their business. They are located in West.

Roles & Responsibilities

• Ensures compliance with regulatory authorities, including customs, export control, and tax agencies, while maintaining accurate documentation and procedures in alignment with relevant laws.
• Evaluates internal controls, designs processes, leads compliance audits, and manages corrective actions for the region. Pinpoints compliance deficiencies and suggests areas for improvement.
• Assists in creating and sustaining localized policies for import/export compliance, while ensuring company-wide awareness of regulatory requirements.
• Develops business processes that mitigate compliance risks, focusing on continuous improvement for increased efficiency and enhanced customer service.
• Tracks and reports key performance indicators (KPIs) and compliance metrics to senior leadership, while managing daily import and export compliance reports for the region.
• Establishes the overall budget, operational plans, and priorities for the assigned compliance functions.
• Manages regional compliance projects, including defining scope, budget, scheduling, and addressing project risks for both import and export activities.

Requirements

• Bachelor's degree and above
• Posses Customs broker license is a bonus
• Minimum 10 years of experience in trade compliance with 5 years of management experience
• Worked in medical devices or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Global Facilities Quality Senior Program Manager

Description

As a Global Facilities Quality Senior Program Manager, you will work closely with all the major functional organizations within Global Facilities, & with the world-wide site Facilities, Global Quality and other major corporate organizations to drive Quality systems projects/programs from initiation to completion. These projects/programs are critical to the success of Facilities and the overall network.

Your responsibilities will include, but are not limited to, the following:

• Collaborate with Global & Site Facilities team to proactively manage projects/programs, such as Management of Change (MOC), Failure Mode and Effect Analysis (FMEA), Calibration, Effective Problem Solving (EPS), Global Deviation Management System (GDMS), Risk-Based Thinking (RBT) Risk & Opportunity (R&O) depository, etc. to enhance “Manage Facilities” Quality Management System (QMS) Business Process (BP).
• Creating, leading, driving & maintaining Projects/Programs, including project definition, work breakdown structures, schedules, communication plans, scope documents, and stakeholder analysis; organizing and coordinating project meetings; developing meeting presentations, agendas, minutes, tracking and following up on action items and early identification and resolution of project risks, establishing of metrics, training, software and measuring and monitoring of program status.
• Supporting the Global Facilities Quality Core Team meetings to drive alignment and continuous improvement to support Manage Facilities QMS BP. This includes:Creating and monitoring metrics to measure, monitor and drive continuous improvement of the BP.
  Maintenance of Central Governance repository platform to support Manage Facilities QMS process and all Quality roadmap
  Implementation of critical new business processes that support continuous manufacturing improvement
  Participating and leading Business Process improvement projects on Reliability and Cost projects/programs which contributes directly to Effectiveness & Efficiency KPIs. This includes the implementation of project management within Facilities organization.
  Managing external audits including setup, coordination and successful follow up with the Global Facilities organization. This includes the identification and implementation of QMS processes and tools to enable continued success with customers.
  Enhancing and driving a proactive process based on internal audit program and tracking and supporting any NC follow up through close out. And incorporating lessons learned to continually improve the QMO business processes.
  Managing the communications and access to information from the QMS program and projects through various tools and approaches such as SharePoint web pages, reports and other means
  
• Supporting Global Fac Work-Force Development (WFD) to establish and maintain Global Fac training plans, training assignment, Training Needs Analysis (TNA), establishing to Learning Items, quizzes, and tracking of assigned training status across Global Fac network. Supporting Global Fac Documentation to maintain Global Fac Controlled Document Library, including enforcing documentation control, publishing of ECNs notifications, & conducting Periodic Document Review (PDR).

Qualifications

The successful candidate for this position will have:

• Excellent skills for leading or facilitating multi-organizational teams to success on complex multidimensional projects/programs
• Excellent communication skills to build teams comprised of key skills, to drive progress to plan and to get management support and buy-in for complex projects/programs
• Ability to develop and maintain positive, cooperative, team-oriented relationships with peers, coworkers, management, customers, and auditors
• 2 or more years of Facilities Semiconductor industry engineering experience
• Skills in the creation and management of projects/programs (TABLEAU reports, Sharepoint Online (SPMO), etc)
• Working knowledge and drive quality programs such as MOC, FMEA, Calibration, GDMS, Error-Proofing, etc

Senior Quality Management Systems EngineerEducation

• Bachelor’s degree in engineering or equivalent
• Project/Program management experiences are preferable
• ISO or IATF Audit experience including training and certification are preferable

Workplace

• Travel Required : Yes – Domestic and International travel as required by business needs
• Environment : Office
• Shift : Normal shift (8+ hour)
• GJS : E2 to E3, or P2 to P3

Leads people who are responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs and monitors system analysis and program staff. These positions' primary focus is project/program management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members.

Key Roles & Responsibilities

The Snr Executive / Asst Manager will support the Vice President (Systems and Quality Assurance) in implementing and managing the Company's Excel QA framework, School Management Model (SMM) Knowledge Repository, EduTrust compliance and data protection across the organisation.

Company's Framework & SMM Knowledge Repository

1. Assist in the development, management, and implementation of the SingEdExcel framework across schools.

2. Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.

3. Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.

4. Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.

5. Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.

EduTrust Compliance & Support

1. Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.

2. Assist in reviewing EduTrust-related documents.

3. Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.

Data Protection Compliance

1. Assist in the development and implementation of data protection policies and procedures.

2. Support in conducting data protection risk assessments and audits across all schools.

3. Monitor compliance with data protection laws and regulations and report findings to the Group DPO.

4. Coordinate data protection training and awareness programmes for staff.

5. Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Experience with quality improvement initiatives and system implementation is highly regarded.

• Strong analytical skills and attention to detail, with an aptitude for data review and analysis.

• Prior experience in the education industry is preferred.

• Proficiency in Micros

Profile of Competency

• Excellent communication skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects simultaneously.

• Ability to work under pressure and meet deadlines.

• Commitment to continuous improvement.

• Passion for education and school improvement.

• Understanding of local and regional data protection laws and best practices.

• Ability to manage and implement data protection projects within set timelines and budgets.

• Commitment to maintaining the highest levels of integrity and confidentiality.

Other Professional Qualifications

• Completion of relevant training programmes in data protection and/or privacy laws.

• Any additional certifications in quality management or project management will be beneficial.

Industry: Education / International schools

Working hours: 8.30am to 5.30pm / Mon-Fri

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.
• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;
• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
• Implement controls that protect the company from reputational and financial risks associated with non-compliance.
• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

• Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
• Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
• Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
• Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
• Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
• Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Ingenia Consultants Pte. Ltd. is a leading provider of compliance and internal audit services to small and medium-sized financial institutions, including fintech companies. We provide superior-quality and innovative services to facilitate compliance, regulatory and operational risk management to enable financial institutions, regardless of their size, to provide outstanding services to their clients.

As an Associate Manager within the compliance function, you are expected to play a supporting role and be trained to independently manage compliance for our clients as part of our team.

You will be responsible for managing the compliance of several small financial institutions, including customer due diligence, regulatory reporting and advice on regulations, as well as the management of Ingenia’s relationship with these financial institutions.

While you will be responsible for managing your customers and/or assignments, you will, on occasion, collaborate with our associates and managers. Our managers will provide support and guidance as and when required to train you up to independently handle assignments or any challenges.

Your values: We are working as a team and strive to constantly improve. You need to be open-minded to learn, frank to facilitate our constant enhancement, and diligent to provide best services to our clients.

Your abilities: You must be diligent in the execution of your compliance tasks to ensure compliance with regulations, but also to maintain proper records of your services. You must have the resolve to withstand pressure and enforce compliance yet apply a broader perspective to provide practical and commercially viable solutions to customers and be open-minded to incorporate new trends in the financial sector.

Job Requirements:

- Minimum 5 years of relevant experience in regulatory compliance and/or licencing within financial institutions or compliance consulting firms

- Good understanding of compliance requirements under financial regulations, such as the Securities and Futures Act and/or the Financial Advisers Act and their subsidiary regulations, and MAS Notices and Guidelines for Capital Markets Intermediaries

- Knowledge and understanding of the financial services industry, with a particular focus on Capital Markets Services

- Bachelor’s degree in Accountancy, Finance, Banking, Business or Law

- Accounting knowledge would be an advantage, in particular, for the purpose of reviewing or completing the MAS quarterly returns

- Professional qualifications such as ICA or ACAMS would be an advantage

- Collaboration and work with English-speaking clients, preparing records and communication with the regulator; therefore, good command of and fluency in English is essential

- Able to collaborate and work with Chinese-speaking clients; hence, fluency in spoken Mandarin is preferred

Responsibilities

• Manage daily collection operations to maximize productivity and achieve targets.
• Handle credit control tasks, including payment processing and cancellations.
• Work on recovering non-performing loans (NPLs) by creating and executing repayment strategies.
• Assign call leads and monitor team attendance and performance.
• Handle and resolve team and customer complaints, ensuring proper documentation.
• Review teams promises-to-pay (PTP) commitments according to guidelines.
• Conduct monthly performance reviews and call monitoring for quality assurance.
• Improve collection strategies and processes with management input.
• Oversee account assignments for pre-charge-off actions and agency follow-ups.
• Track collections targets and escalate any shortfalls or issues to supervisors.
• Monitor delinquency trends, providing feedback and insights to management.
• Improve processes for credit control and collections.
• Ensure compliance with industry guidelines and regulations in all collection activities.

Requirements:

• Possess at least Diploma in Banking/ Business Management or Finance or Equivalent
• At least 5 years of relevant working experience in a Bank or Financial Institution
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4W65577

Key Responsibilities:

• Monitor and enforce compliance with standards and requirements of our network partners.
• Assist in the development and implementation of network compliance processes and procedures.
• Collaborate with cross-functional teams to handle reverse KYB applications from Rapyd’s network partners.
• Ensure high levels of service are provided to both third parties and internal stakeholders, maintaining and improving satisfaction and compliance standards.
• Assist in the coordination and management of network compliance-related projects, including planning, scheduling, and tracking progress against goals and milestones.
• Act as the focal point for network compliance related escalations, addressing and resolving issues promptly and effectively.
• Provide support and assistance to other members of the compliance team as needed.

Requirements:

• Bachelor's degree in Business, Finance, Law, or a related field; relevant coursework or certification in compliance or project management preferred.
• Minimum of 1-3 years of experience in a compliance-related role, preferably with exposure to network compliance position or project management.
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and have the ability to work independently.
• Strong communication and interpersonal skills.
• Great analytical skills and problem-solving attitude.
• Self-motivated, fast learner, energetic, and driven individual with the ability to learn new skills and a can-do attitude.
• Detail-oriented with a high level of accuracy and attention to detail.
• Knowledge of relevant laws and regulations, such as AML (Anti-Money Laundering) and KYC (Know Your Customer), is a plus.

Key Roles & Responsibilities

The Snr Executive / Asst Manager will support the Vice President (Systems and Quality Assurance) in implementing and managing the Company's Excel QA framework, School Management Model (SMM) Knowledge Repository, EduTrust compliance and data protection across the organisation.

Company's Framework & SMM Knowledge Repository

1. Assist in the development, management, and implementation of the SingEdExcel framework across schools.

2. Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.

3. Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.

4. Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.

5. Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.

EduTrust Compliance & Support

1. Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.

2. Assist in reviewing EduTrust-related documents.

3. Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.

Data Protection Compliance

1. Assist in the development and implementation of data protection policies and procedures.

2. Support in conducting data protection risk assessments and audits across all schools.

3. Monitor compliance with data protection laws and regulations and report findings to the Group DPO.

4. Coordinate data protection training and awareness programmes for staff.

5. Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Experience with quality improvement initiatives and system implementation is highly regarded.

• Strong analytical skills and attention to detail, with an aptitude for data review and analysis.

• Prior experience in the education industry is preferred.

• Proficiency in Micros

Profile of Competency

• Excellent communication skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects simultaneously.

• Ability to work under pressure and meet deadlines.

• Commitment to continuous improvement.

• Passion for education and school improvement.

• Understanding of local and regional data protection laws and best practices.

• Ability to manage and implement data protection projects within set timelines and budgets.

• Commitment to maintaining the highest levels of integrity and confidentiality.

Other Professional Qualifications

• Completion of relevant training programmes in data protection and/or privacy laws.

• Any additional certifications in quality management or project management will be beneficial.

Industry: Education / International schools

Working hours: 8.30am to 5.30pm / Mon-Fri

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599