Total 2 Manager level Quality Assurance / Control job vacancies in Owatonna Hospital

Current Employees:

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Starting Pay Rate Range

to

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Demonstrates leadership and guidance to staff to ensure that the quality assurance plan, policies, processes, and procedures are established, current, and followed by all laboratory staff.
• Coordinates a program of auditing to find deviations, procedural drifts and non-conformance to policies and operating procedures. Successfully tracks and trends product/service non-conformance and its possible consequences. Works with supervisors/ section leads to develop improvement plans if required. Implement tools to ensure sustained improvement is occurring, audits those tools to ensure sustained improvement. Establish and maintain improvement plans as necessary.  Participate in planning, development, implementation, and maintenance of departmental monitoring tools (i.e. dashboards, productivity). Prepares and reports all findings to the Laboratory leadership team and committees as required.
• Prepare reports and oversee departmental documentation in accordance with various regulatory agencies, including but not limited to AABB, CAP, SDDOH, TJC and CMS. Maintains procedures to ensure appropriate and immediate response to and resolution of all issues and concerns. Responsible to investigate and respond to concerns brought forward (complaints, errors, accidents, or concerns) as appropriate. Monitor occurrence/incident reports and report findings to laboratory management. Oversee plans for improving processes and workflow to ensure patient safety and quality of services provided.
• Participate in cost control activities by seeking the most effective method of delivering high quality services and maintains an awareness of the cost impact of decision and actions. Ensures that operational controls are in place to assure the provision of high quality and cost-effective services. Will proactively identify opportunities for, and participate in, ongoing performance and process improvement activities relating to business performance. Assists senior laboratory leadership with technical aspects of goals, objectives, tactics, and long-range planning of the laboratory.
• Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks. Develops employees based on linkage to business requirements and ensures employees are competent to manage change.
• Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
• Assists senior laboratory leadership with the preparation of the laboratory budget in accordance with institutional guidelines.
• Assists with human resource functions hiring, staff-development, evaluation, counseling, and termination processes of staff. Ensures employees are properly trained and have the necessary equipment and supplies to perform the requirements of their job.
• Analyzes a variety of standard and customized reports to monitor the effectiveness of quality and performance improvement outcomes and initiatives including operational data to provide knowledge for quality and performance improvement teams. Will be responsible for researching and synthesizing current healthcare intelligence and trend data to identify opportunities for improvement and support the implementation of improvement strategies.
• All other duties as assigned.

Additional Requirements

Required:

Education - Bachelors degree

Experience - 3+ years of healthcare experience; 3+ managing projects

Certification - Lean Six Sigma Yellow Belt within one year of hire

Preferred:

Education - Bachelors degree in Biological Sciences or Clinical Laboratory Sciences.

Education - Masters degree in Healthcare Administration

Experience - 3+ years of Healthcare Experience; 1+ years of Laboratory Experience; 1+ years of Management  Experience;  1+ years Lean/Six Sigma.

Certification - Medical Laboratory Scientist (MLS) Certification - American Society for Clinical Pathology (ASCP) and/or Certified Professional in Healthcare Quality (CPHQ)- American Society for Quality

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Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Summary: The Behavioral Health Quality Manager is responsible for the organization's performance improvement activities related to the quality of patient care and safety. Manages regulatory agency compliance functions consistent with administrative, medical staff and board approved plans. Ensures data collection and reporting meets state, federal and regulatory agency guidelines. Manages policy and procedure development to support staff training and educational activities to achieve the organization's quality of patient care standards and compliance with regulatory standards.

Minimum Education: Bachelor's degree required. Master's degree in Social Work or other clinical area preferred.

Licensure, Registration and/or Certification: Valid multi-state or State of Oklahoma Registered Nurse License, Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW), preferred.

Work Experience: 5 years of leadership experience in healthcare field, preferably in behavioral health.

Knowledge, Skills and Abilities: Ability to utilize assertiveness, political intuitiveness, and be self- motivated. Effective interpersonal, written, and oral communication skills. Ability to analyze complex issues and solve them creatively. Strong leadership skills relative to motivating and developing multi- disciplinary teams to be successful. Demonstrated training in performance improvement techniques and methods. Ability to organize and prioritize work in an effective and efficient manner.

Essential Functions and Responsibilities: Collaborate with physicians and organization leaders to design programs to improve quality and safety of patient care. Direct implementation, administration, and analysis of clinical outcomes and service data trends; compare performance to established standards; identify variances and undesirable performance; recommend and monitor strategies for improvement; report findings and make recommendations to appropriate oversight bodies, including medical executive committee, quality improvement committee, and patient safety committee. Oversee core measure abstraction and ensure timely submission. Develop, implement, and monitor hospital-wide continued readiness activities for regulatory survey preparation, follow-up, tracking and reporting to assure continual compliance with Joint Commission standards, as well as federal and state regulations such as CMS, OK DHS, OK DHS Office of Juvenile Oversight, OK Dept of Health, and ODMHSAS. Maintain accurate documentation and ensure timely submission of information as required by regulatory agencies. Oversee annual Joint Commission self-assessment process (i.e. FSA, ICM). Manage process to ensure entity specific policies and procedures are kept current and in compliance with relevant standards of care and regulations. Interfaces with Epic IT team to develop documentation and workflows to monitor and evaluate the quality and appropriateness of care furnished. This includes: intake/admissions screening, psychosocial assessment/reassessment, high social risk case finding, continuity of care, discharge planning, and exchange of appropriate information with sources outside the hospital. Collaborates closely with manager of nursing and other clinical managers to ensure staff training and educational activities ensure organization's quality of patient care standards and compliance with regulatory standards. Manages the variance reporting system in Verge, including grievances and complaints, to investigate and implement corrective action plans to improve quality. Coordinates the physician peer review process in conjunction with the executive manager and medical executive committee. Manages human and material resources. Budget plans are completed in a timely fashion with analysis of cost reduction. Continuously monitors overall utilization of resources and Manages corrective action related to fiscal management. Collaborate with entity clinical leadership and provide consultative services to other system behavioral units regarding state and federal regulations, data collection, submission and reporting. Conduct regular visits to offsite locations to ensure safety and quality processes are established. Interface with the credentialing coordinators at Warren Clinic and Saint Francis Health System to ensure hospital privileging and provider enrollment is conducted in a timely and accurate manner to ensure all regulations and provider contract requirements are met. Serve as the LPCH administrative point of contact for the LPCH Medical Executive Committee and Credentials Committee.

Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

Working Relationship: Direct Supervision of others - No. of people supervised: 3 Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at manager level or above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job.  This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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