Total 33 Manager maintenance engineer service job vacancies in Quality Assurance / Control category in The United States of America

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

• Lead a team of Engineers to oversee all test-related activities for Server and Rack products in production.
• Support and implement PXE Server configuration for the products.
• Conduct and maintain the Server and Rack run-in test processes.
• Perform and maintain the burn-in and power test processes.
• Coordinate with customers and HQ/factory regarding test program implementation and maintenance.
• Test and analyze failures in production products, collaborating with customers and HQ/factory to drive improvements.
• Participate in Kaizen activities.
• Update and track the test program master list.
• Prepare and update Working Instructions.
• Provide training on Working Instructions to production teams.
• Support the NPI (New Product Introduction) process.
• Assist with production during mass runs.
• Engage in ISO activities related to implementation and maintenance.

Requirements:

• Minimum Diploma in an Engineering discipline with at least 3 years of relevant experience in Server/Rack/Manufacturing environments.
• Ability to work effectively with customers, HQ/factory, peers, subordinates, and superiors.
• Knowledge of SAP and Linux.
• Capable of multitasking and working under pressure.
• Strong understanding of test methods and concepts.
• Proficiency in programming and debugging skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday - Friday, 8.30am - 5.30pm

Responsibilities:

• To lead a team of Engineers to carry out all the Test related activities for Server & Rack products for the production
• To support & implement PXE Server configuration for the products
• Perform & maintain the Server & Rack run-in test process
• Perform & maintain the burn-in & power test process
• To liaise with customer & HQ / factory on the test program implementation and maintenance
• To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement
• Participate in the Kaizen activities
• To update the test program master list & tracking
• To prepare and update Working Instruction
• To provide training over W/I to production
• To support the NPI Process
• To support production on the mass run
• Participate in ISO activities (implementation & maintenance)

Requirements:-

• Min. Diploma in Engineering discipline with min 3 years relevant experience in Server / Rack/ Manufacturing environment
• Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors
• SAP & Linux knowledge
• Able to multi-task & work under pressure
• Good understanding of test methods and concepts
• Knowledge of programming and debugging skills

Compliance with RBA standards

Compliance and Quality Assurance Manager for Regulated Service & Resources needed in East London

The rate is £36.05ph PAYE

This is a temporary role

The reference number is: RQ1398469

The successful candidate will be responsible for taking a proactive approach in overseeing Ofsted registration of supported accommodation providers as per The Supported Accommodation Regulation 2023 and quality assuring children’s placement/homes.

The role will monitor, and improving the standards of homes for children by undertaking quality assurance visits and ensuring accommodation providers we use are Ofsted Registered as per the above regulation and monitoring and improving the standards of homes for children and young people.

The post holder will ensure the highest quality of service delivery in terms of the care, support and health & safety within the homes our children reside in that meets Ofsted’s minimum quality standards.

The post holder will contribute in ensuring placement stability for children in our care, as well as ensuring all homes provider’s compliance documents and policies are gathered, reviewed and kept securely.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Our Client based in Suffolk are currently recruiting for a Building Safety Compliance Manager to join their Housing Team.

This is a full time, permanent role based in Ipswich offering hybrid working and a salary between £44,428 - £46,464 per year.

The purpose of the role is to provide a comprehensive, high quality, customer focused Service to the Council for the effective maintenance and improvement of the housing stock and local environment, with specific emphasis on responsibility for managing compliance and building safety matters to all Council properties and customers, the postholder will ensure all aspects of the Building Safety Act and other Health and Safety legislation is met within legal, financial, time and policy constraints.

Responsibilities:

2. To work with other M&C teams, Service Areas and Stakeholders to ensure all compliance inspections (not exhaustive) are carried out at the appropriate frequencies and in a timely manner, and where necessary, ensure all rectification actions are appropriately allocated and completed to a high standard and recorded as such to maintain a compliant and safe environment for all residents and visitors:

• Annual Gas Safety Inspections
• EICR Electrical Inspections to individual properties and Landlords supplies
• Fire alarm testing
• Emergency lighting checks
• Fire risk assessments
• Water Risk Assessments
• Legionella Inspections
• Lift Inspections
• Portable Appliance Testing
• Lightening Conductor Inspections
• RIDDOR reporting
• Asbestos Management
• Fire fighting equipment including AOV's, Sprinkler Systems and Dry Risers
• Near miss reporting

Requirements:

• Building services related degree or equivalent professional building services related qualification e.g. MCIOB, MRICS
• 5 years qualitative experience
• Demonstrable experience of H&S compliance in all M&E fields of work and experience of monitoring and managing all associated compliance.

If interested or require further information please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Fire Safety Compliance / Fire Proteection/ Detection Service Sales Business Development Manager

Location: Scotland and North East (other regions Yorkshire/ North West, Sussex and South Coast, South Wales, or South East and Home Counties)

Salary: £45,000 - £65,000 DOE + Commission and Permanent Benefits

Car Allowance: £6,000 or Company Car

Commission: Yes - On Revenue and well rewarded (if have the Fire Safety sales exp.)

Leads: 20% provided, with opportunities to generate new clients as 80% focus

Industry: MUST have Fire compliance sales experience selling Fire Risk assessment, Passive Fire solutions, Fire Alarm systems or Fire service contracts or extinguishers at an account level

Sales: - Would be used to generating £600,000 to £2 million of Fire sales in UK.

Are you a dynamic and driven new business sales professional with a passion for Fire safety/ Fire compliance? Join our supportive and growing team as a Fire Compliance Sales Business Development Manager! Can sell across verticals from Hospitals and health, National Accounts, Shopping centres, Leisure, Retail, Datacentres, commercial or other specialisms you may have contacts with so you can get contracts for your FIA/ BAFE Fire protection company.

Company: They are a National dedicated Fire Protection and Detection (Fire Safety/ Fire Compliance) company committed to building a passionate team of sellers. Their mission is to provide comprehensive fire compliance solutions to their clients, ensuring their safety and peace of mind, and want local people who can sell, consult, listen to companies and become their Fire Compliance supplier/ partner. You would have worked for another Fire Detection/ Fire Protection company... but maybe aren't getting the support or reward that this fresh start can.

What You'll Be Doing as a Fire Business Development Manager/ Area Sales Manager (Fire Solutions) ...

• Selling a range of fire safety products at a high level as well as maintenance contract services, for products to be maintained and installed such as fire extinguishers, fire alarms, passive fire protection, and full fire compliance packages such as risk assessments.
• Sell maintenance and new systems (don't have to be technical, but do need to have worked for a FIA or BAFE company!) offering tailored Fire Protection solutions to meet your clients needs.
• Managing a targeted area with 20% of leads provided, while also seeking out new business opportunities (this is a sales role, not account management... and you should enjoy hunter and development type role, as a BDM, Business development Manager
• You will have and enjoy Building and maintaining strong relationships with clients to drive fire compliance sales and achieve new business targets winning new companies and expanding clients.

What We Offer:

• Competitive salary to £65,000 (dependant on area & sales record)
• £6,000 car allowance or the option of a company car.
• Attractive commission structure.
• A supportive work environment with a focus on team collaboration and professional growth.
• Working with other regions and being part of growth and new team
• No limits on verticals or areas (unless makes sense to pass on to others)
• National network of engineers

Who We're Looking For:

• Proven UK experience in Fire Compliance sales, definitely within the fire safety, fire detection, fire protection or fire compliance industry.
• Strong communication and negotiation skills.
• Able to bring in new business 80%, as well as develop leads 20%
• Ability to work independently, head down and eyes up generating business - Should be rewarded for winning new clients you have/ find
• Passion for fire safety and helping clients achieve compliance.

Join Us: If you're ready to take your Fire Safety systems/service sales career to the next level and be part of a Fire Protection/ Fire Safety/ Fire Compliance company that values your contributions, apply today (5 locations!)

Apply Now and become a key player in our mission to enhance fire safety and compliance for our clients. If you can sell but are at wrong company ... lets talk!

Steve Eley Fire and Security Careers - Google me, chat on Linkedin or exclusively apply - call to let us help you be rewarded for selling fire solutions!

SEN Quality Assurance Manager

Service care Solution are currently recruiting for a SEN Quality Assurance Manager in Tower Hamlets

The SEN Quality Assurance Manager will manage and lead the SEND Quality Assurance Framework and processes in ensuring high quality Education, Health and Care Plans (EHCPs) for children and young people with Special Educational Needs and/ or Disabilities (SEND).

Pay rate - £266.24 per day / £350 ltd (umbrella)

Main Responsibilities

As a SEN Quality Assurance Manager, you will be responsible for:

• To oversee the processes within the Quality Assurance Framework, continually improving the quality of advice provided for, and quality of issued, EHCPs following assessment and review.
• To support the SEND Service Manager in reporting on the quality of EHCPs to the SEND Improvement Board through audits and findings of the Quality Assurance Group.
• To deliver training and tools to the SEND Service regarding coproduction, keeping the child/young person at the heart of a person-centred approach and having regard to the voice of the child/young person and the aspirations of the family at all times.

Requirements:

• Enhanced DBS
• Experience in a similar role
• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the SEN Quality Assurance Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

A client within the Public Sector based in Leicestershire is currently recruiting for Building Control Manager to join their team as soon as possible. The client is offering a full time, contract position on an ongoing basis with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to manage the Building Control team so that it works effectively to ensure that buildings and structures in the council comply with statutory requirements as to accessibility, quality, safety, and environmental efficiency.

Key responsibilities will include but not be limited to:

• Supervise activities carried out by matrix-managed staff and/or people temporarily deployed for projects (e.g. to issue/oversee/check work and set priorities)
• Explore and understand the views of the team and adapt style and behaviour as necessary to ensure positive outcomes. Show respect for the views of others by recognising their contribution and valuing diversity.
• Plan and lead the Team response to complex applications for Building Control and other permissions including negotiating and/or agreeing the 'terms of engagement'.

The Candidate

To be considered for this role you will require to have extensive knowledge of the Building Act, Building Regulations and ancillary legislation as well as a Full Membership of RICS, CABE or CIOB.

It will be essential to be in possession of the below:

• Extensive experience in a relevant Building Control environment
• Experience of effective management of staff and resources
• Experience of making decisions on legal and technical building control and other related matters, ensuring that all decisions are consistent with the organisational policies and other material considerations.

The client is looking to move quickly with this role and as such are offering between £50 - £60 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Do you enjoy working collaboratively with different business areas?

Do you have a knowledge of VAT and the reporting requirements surrounding this?

If so, we'd love to hear from you!

The purpose of the Financial Control Manager is to effectively support the management of business relationships between DVSA and its stakeholders, delivering a quality, effective and efficient service, achieved by proficient use of the finance systems.

You will be required to manage a team responsible for a financial control function of the organisation leading by example and providing support to staff in delivering the required outcomes of the organisation. The functions are delivered in partnership with our outsourced shared services provider. As part of this, identify and build efficiencies in processes with a view to automate, simplify and standardise wherever possible.

A part of this role will be stakeholder engagement including engaging with project teams to scope out any new business system specifications, then to support in the development, testing and implementation of the new service. There will be a need to challenge project teams where requirements are not being met and negotiate solutions as well as to escalate significant issues.

As a member of the Financial Control team, you may participate across the full breadth of the team’s remit, acting as a SME or managing BAU activities.

The 4 main areas are Tax compliance and Payroll, Accounts Receivable, Cash and Banking, Accounts Payable.

Responsibilities include but are not limited to:

• Building and maintaining excellent working relationships with key stakeholders such as customers, shared services and DVSA managers in the delivery of a quality and consistent Financial Control service
• Providing expert advice and guidance on complex VAT issues across the agency
• VAT compliance
• VAT returns
• Manage team responsible for Travel Services including Corporate travel booking and Corporate procurement cards.
• General ledger account reconciliations
• Developing and maintaining databases to mitigate reporting gaps and support maintenance activity

Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.

Do you enjoy working collaboratively with different business areas?

Do you have a knowledge of VAT and the reporting requirements surrounding this?

If so, we'd love to hear from you!

The purpose of the Financial Control Manager is to effectively support the management of business relationships between DVSA and its stakeholders, delivering a quality, effective and efficient service, achieved by proficient use of the finance systems.

You will be required to manage a team responsible for a financial control function of the organisation leading by example and providing support to staff in delivering the required outcomes of the organisation. The functions are delivered in partnership with our outsourced shared services provider. As part of this, identify and build efficiencies in processes with a view to automate, simplify and standardise wherever possible.

A part of this role will be stakeholder engagement including engaging with project teams to scope out any new business system specifications, then to support in the development, testing and implementation of the new service. There will be a need to challenge project teams where requirements are not being met and negotiate solutions as well as to escalate significant issues.

As a member of the Financial Control team, you may participate across the full breadth of the team’s remit, acting as a SME or managing BAU activities.

The 4 main areas are Tax compliance and Payroll, Accounts Receivable, Cash and Banking, Accounts Payable.

Responsibilities include but are not limited to:

• Building and maintaining excellent working relationships with key stakeholders such as customers, shared services and DVSA managers in the delivery of a quality and consistent Financial Control service
• Providing expert advice and guidance on complex VAT issues across the agency
• VAT compliance
• VAT returns
• Manage team responsible for Travel Services including Corporate travel booking and Corporate procurement cards.
• General ledger account reconciliations
• Developing and maintaining databases to mitigate reporting gaps and support maintenance activity

Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.

• Lead a team of Engineers to oversee all test-related activities for Server and Rack products in production.
• Support and implement PXE Server configuration for the products.
• Conduct and maintain the Server and Rack run-in test processes.
• Perform and maintain the burn-in and power test processes.
• Coordinate with customers and HQ/factory regarding test program implementation and maintenance.
• Test and analyze failures in production products, collaborating with customers and HQ/factory to drive improvements.
• Participate in Kaizen activities.
• Update and track the test program master list.
• Prepare and update Working Instructions.
• Provide training on Working Instructions to production teams.
• Support the NPI (New Product Introduction) process.
• Assist with production during mass runs.
• Engage in ISO activities related to implementation and maintenance.

Requirements:

• Minimum Diploma in an Engineering discipline with at least 3 years of relevant experience in Server/Rack/Manufacturing environments.
• Ability to work effectively with customers, HQ/factory, peers, subordinates, and superiors.
• Knowledge of SAP and Linux.
• Capable of multitasking and working under pressure.
• Strong understanding of test methods and concepts.
• Proficiency in programming and debugging skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Due to expansion, we are looking for:

QA Manager/QA Engineer/QA Executive/QA Technician

Job Responsibilities:

Quality Assurance

· Receiving report of incoming materials

· Control and maintain all the equipment used in the QA Department.

· Support Production Department on the process & quality issue.

· Analyze for any non-conformance arises pertaining to quality issue together with production personnel and study / evaluate the matter to prevent recurrence.

· Review and record on non-conforming products and verify corrective actions taken.

· Investigate customer complaints & raise 8D for non-conformance issue & follow up action.

· Perform Incoming, In-process and Outgoing inspection and maintain relevant records.

· Establishment of Quality Plans which are adequate to meet customer requirements.

· Analyze data to manage and monitor the continuous quality improvement plans.

ISO & Audit

· To be involved in the audit team.

· To establish & implement a quality & environment system in the company.

· To plan & prepare for customer or 3rd party audit & it’s follow up action.

· To carry out supplier audit with Purchasing Department

Training

· Identify training needs for the department.

· To train & cross train respectively QA personnel.

Reports & Others

· Identify & manage risk in the department.

· Working with other departments to establish quality requirement of raw material with suppliers.

· To generate & analyze timely reports

· And to study and review other relevant new methods, reports that improve product quality & stability for existing and/or new products.

· To undertake any other tasks and jobs as may be assigned by the management from time to time.

Authority:

· Stop production if any defects is detected.

· To stop use of instrument if out of calibration.

· Hold dispatch until all inspection have been carried out.

· To approve and release the finished good for delivery.

· To approve and release the official quality reports.

· To verify all PR for QA for use.

· Authorize all PR for purchase, subject to authority matrix

· Update any QA SOP after CAR or resulting NC issue.

Job Requirements:

· Degree in Chemistry, or Material Science preferred

· 3-5 years’ experience in similar capacity.

· Good leadership & communication skill.

· Knowledge of QC tools, concepts & methodologies will be advantages.

· Attention to detail & demonstrate good analytical skills for problem solving & analysis.

· Knowledge of ISO 9001 QMS and ISO 14001 EMS is essential but not compulsory.

*ONLY SINGAPOREANS NEED TO APPLY AS THE COMPANY HAS NO QUOTA TO EMPLOY FOREIGNERS

*SHIFT WORK ARE REQUIRED FOR THIS POSITION

Responsibility

• Test program design and development for new products and project management.
• Create and develop Automated Test Equipment (ATE) programs for both production and characterization testing of new products.
• Design and develop final test load boards and wafer sort probe cards.
• Conduct characterization testing, prepare test specifications, and define tests, conditions, and criteria.
• Possess strong digital and mixed-signal programming skills for ATE using C++/VB languages and scripting.
• Monitor and manage production test yields, including handling maverick lots and engineering lots.
• Perform hands-on test debugging, RMA analysis, and improve test solutions in both hardware and software.
• Establish cost-effective production test solutions.
• Enhance the technical competency of the team.
• Develop product test plans, schedules, resource requirements, and track project execution.
• Conduct product test reviews, approve test program releases, and maintain and improve the product test process.
• Any other duties as required

Requirements

• Experience with ATE test program development using C++ or VB
• Experience with Test Hardware Development (Loadboard and Probecard)
• Experience with using of Teradyne ATE testers, Chroma or others

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Xie Jiani (R1548854)

EnviroDynamics Solutions Pte Ltd

EA License No.: 12C6285

Responsibilities

• Plan initiatives to enhance the patient experience and foster a patient-centric culture.
• Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

• Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599