SPENCER PRIVATE HOSPITALS Job Description Job Title: Finance Assistant Sales Ledger Invoicing and Credit Control Department: Fina.....
SPENCER PRIVATE HOSPITALS Job Description Job Title: Finance Assistant Sales Ledger Invoicing and Credit Control Department: Finance Responsible to: Finance Team Leader Accountable to: Finance Manager JOB PURPOSE Issuing sales invoices for inpatient and outpatient appointments. Ensuring that invoices are billed in line with the correct contract and collecting and recording the relevant treatment elements and costs. Assist with credit control including the timely processing of customer receipts, with any related patient queries dealt with efficiently and with empathy. Supporting the Finance Team Leader and ensuring that monthend timetables are adhered to. KEY RELATIONSHIPS Finance Team Leader Deputy Finance Team Leader Finance Sales Ledger team Administration teams Outpatient nursing team Ward clerk and Matrons Assistants External: Patients External: Consultants KEY RESPONSIBILITIES Billing of outpatient appointments, ensuring that sales pricing is aligned to the correct contract, that charges are complete and correct and that related provider fees are recorded Billing of inpatient appointments, ensuring that sales pricing is aligned to the correct contract, that charges are complete and correct and that related provider and Trust fees are recorded Liaising with colleagues across the organisation and parent entity to ensure that relevant information is received in a timely manner to enable billing Assist with the preparation of monthly consultant room fee invoices Billing of pre-assessment appointments, ensuring that sales pricing is aligned to the correct contract and that charges are complete and correct Respond to customer queries by telephone and email, resolving issues efficiently and with empathy and discretion Maintenance of patient notes on system (recording all enquiries) Taking customer payment details by telephone, processing and receipting where required Assist with the sending of completed invoices to the relevant insurers or customers as requested via the necessary channels e.g. Healthcode Assist with the monitoring of advance payments due, and collection of inpatient payments at least three days prior to admission Assist with the completion and reconciliation of daily cash sheets Preparing refund requests, ensuring relevant approvals received prior to processing and raising Compucare Sales Ledger Refund documents Carry out all necessary departmental filing Ensure that all tasks are completed in line with the month end close timetable Contribute to the development and improvements for the finance department Financial To continue to review and create efficiencies, improving our relationships with our partners across the business Quality To maintain high standards ensuring high stakeholder satisfaction Equal Opportunities It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success. Health & Safety All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions. Data Protection If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals. Customer Care It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently. Confidentiality To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals. This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder. Signed: Date: .. CORPORATE VALUES Spencer Private Hospitals has a set of core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate these values in all areas of their work. BEHAVIOURS PERFORMANCE Understands the corporate objectives of Spencer Private Hospitals and consistently produces work of a high standard, taking ownership and seeing tasks through to the end. Is motivated to do a great job and are not afraid to suggest different ways of working to help create efficiencies and improve performance. RESPECT Treating everyone as you would want to be treated. We believe that respect does not just build character, it reveals it. Respect is often misunderstood, and many people expect others to show it to them, while not practicing this themselves. At SPH, we expect staff to show and practice respect to everyone. You do not have to like every person you come into contact with. However, your ability to show respect and be respectful in front of, is a direct reflection on your character, not theirs. Archie Moore INNOVATION Challenges appropriately and is prepared to raise concerns about quality, safety, and performance. Is actively engaged with improving the experience of patients and customers, learns from their experience and seeks to continuously improve their own performance and the performance of the service. MAXIMISE We maximise the talents, contributions and expertise of our staff. We encourage all staff to own their SPH experience, taking an active part in supporting us to maximise their staff potential and contribution, enabling all staff to be a key part in the companys success. EXCELLENCE Actively builds and maintains effective and respectful relationships adapting their approach where necessary. Confidently communicates in an open accurate and straightforward way and demonstrates effective communication skills to promote the needs of our patients and customers. Has a clear sense of their role, responsibilities, and purpose within their team.
