Total 2 PR / Media / Communications job vacancies in Leeds, LS7 3JX

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.

Job Details:
As a Customer service Apprentice/Client relations advisor Apprentice your training will include:
• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication.
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.
• Ensure the achievement of daily targets by effectively managing and prioritising tasks.
• Plan and organise the diary to meet both company and client expectations.
• Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.
• Efficiently handle and resolve reactive requests within specified timescales.
• Communicate daily handovers to management and fulfil any additional reporting requirements.
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.

Requirements:
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Creative
• Work ethos
• Interpersonal skills
• Customer care skills
• Administrative skills
• Co-operative

GCSE Requirements:
• GCSE or equivalent English (Grade C or grade 4 or above) essential
• GCSE or equivalent Math (Grade C or grade 4 or above) essential

Hours of work:
Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week

Proud member of the Disability Confident employer scheme

A LYPFT research project (UPLIFT Asylum) has been awarded a grant to engage asylum seekers and refugees who areexperiencing perinatal mental illness, in research. We are going to do this via social media (TikTok and Instagram), a website, andwellbeing workshops. We are looking for an enthusiastic individual who has an interest in perinatal mental health and experiencewith social media to join the team. Working with the project team, asylum seekers and other stakeholders, they will providecomprehensive social media support through excellent and creative written, digital and face to face communication as well asassisting with organisation and running of focus groups and workshops. They will also support the Chief Investigator (CI) andmembers of the project team to successfully deliver the aims and objectives of the UPLIFT project. This is a unique project andone that will allow you to express yourself creatively in healthcare while engaging with a very vulnerable group who we hope willget great benefits from it. It will also provide you with experience in research, and the opportunity to work within the researchand development team.