Position Overview:Little H Operations is seeking an experienced and dynamic Conference & Event Organiser to join our team on a full-time basis. You wi.....
Position Overview:
Little H Operations is seeking an experienced and dynamic Conference & Event Organiser to join our team on a full-time basis. You will be responsible for coordinating and managing weddings, corporate functions, and social events at our venue, ensuring that every event runs smoothly and exceeds client expectations.
This full-time role offers an exciting opportunity to work in a fast-paced environment where exceptional service and attention to detail are key.
Key Responsibilities:
• Conduct client site inspections, recommend suitable usage of the venue areas whilst achieving proper yield of dates available to maximize revenue for corporate, wedding and social hirers.
• Assist with the coordination of functions, including conducting client meetings to produce clear, concise event orders, client accounts and floor plans.
• Compile and distribute event orders and floor plans to department heads
• Meet customer and internal deadlines
• Handle invoicing process for client events
• Conduct a follow up with all clients within 24 – 48 hours of the event conclusion
• Responsible for managing and controlling all operational costs and expenses to meet daily, monthly, and annual targets pertaining to Function and Events operations
• Implement and maintain policies and procedures applicable to Function and Events operations
• Maintain venue operation systems e.g. Impos, Deputy
• Recruit new team members
• Train and maintain service levels with all employees on all aspects of the Functions operation
• Appraise staff performance and provide feedback to improve productivity
• Respond efficiently and accurately to customer complaints
• Enhance venue reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Report and investigate any incidents or hazards
• Ensure the workplace remains clean and tidy
• Respect equipment and instruct via the safety guidelines for equipment used
• Keep equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies, performing preventative maintenance
• Ensure all staff are adhering to safe work practices
• Any other tasks as directed by your manager
• Update event collateral and website with relevant information
Required Skills & Experience:
• Proven experience as a Function Coordinator, Event Manager, or similar role.
• Strong leadership, customer service, and administration skills.
• Experience in food and beverage service management.
• Proficiency with management software (POS systems, booking software, etc.).
• Excellent communication, organisational, and time management skills.
• Financial management abilities and an eye for detail.
Additional Information:
• This role involves working nights, weekends, and public holidays.
• A positive, energetic attitude and professional presentation are essential.
Annual Salary of 73,000 - 75,000 + Superannuation
If you are passionate about delivering memorable events and have the experience to back it up, we would love to hear from you.
Please note only short-listed candidates will be contacted.
