Social Media Specialist with Customer Service experience (Remote)
3 months ago
Why We’re Seeking a Remote Social Media Specialist with Customer Service experience:As Whizz continues to grow, we are expanding our Remote Customer S.....
Why We’re Seeking a Remote Social Media Specialist with Customer Service experience:
As Whizz continues to grow, we are expanding our Remote Customer Support Team. As a key member of our team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers. If you are a proactive individual with a passion for social media and customer engagement, we'd love to hear from you.
Responsibilities:
- Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram.
- Actively engage with our audience by answering questions, providing information, and resolving issues.
- Collaborate with the sales and support teams to escalate and address more complex
- Maintain a consistent and positive brand voice in all interactions.
- Track and report on social media engagement and feedback to inform and improve our strategies.
- Identify and flag inappropriate or harmful content for review.
- Assist the customer support team in handling live chats as needed.
- Must have fluent knowledge of English at level C2, as you will be communicating with native speakers daily.
- Experience: 1+ years of experience in social media moderation or a related role.
- In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
- Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
- Strong interpersonal skills for engaging and building relationships with the online community.
- High-speed internet connection.Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time).
- Exceptional problem-solving skills and attention to detail.
If you are a self-starter with a passion for social media and customer support, we'd love to hear from you.
Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together!
- Opportunity to work in a dynamic and growing company.
- Remote work with a flexible schedule.
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