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General Manager (Hard Services)
Fourth Valley Royal Hospital, Larbert FK5 4EB
40 hours per week (Monday
- Friday)Circa £70,000 per annum plus company car, bonus, and private medical cover
Serco have an exciting opportunity for a General Manager to join our team based at Fourth Valley Royal hospital. Managing our Hard Service contracts our General Manager will be responsible for leading and managing a group of services reporting directly to the Contract Director.
As a member of the Leadership Team, you set strategic business objectives, make, and act on decisions, set and lead by example and perform well under pressure. You will manage an overall budget of around £7m and over 50 staff. You will liaise with the NHS and Project Co-partners at all levels and be able to deliver your services in line with the budgets and meeting the contract quality standards. As a senior manager you may be required to act-up in the absence of the Contract Director.
Main Accountabilities:
- Prepare, monitor, and manage your budget in line with the overall contract objectives.
- Identify and implement cost saving efficiencies across your services.
- Develop both operational and strategic customer relationships and deliver positive advocacy levels.
- Contribute to the development of the contract’s strategic development and business plan.
- Ensure a culture of high staff engagement and participation through effective and sustained strategies, leading to exemplar viewpoint scores.
- Provide technical knowledge and input across the division as required.
- Provide mentoring and coaching to the team and promote a learning organisation.
- Analyse the business performance and submit the PMS report in a timely manner each month.
- Using the KPI reports, implement effective strategies to improve the overall business performance trends.
- Provide high quality services to ensure operational excellence to the client.
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews.
- Ensure appropriate corporate governance is in place to comply with health, safety and other legal requirements within the relevant departments.
- Represent the organisation at a senior level at external events and meetings.
- Responsible for the setting, control and management of a budget of approximately £7 million per annum. The responsibility will also include setting the annual budget requirements, overall expenditure and the drawing up of contingency plans to deal with projected overspends.
- Manage a variety of complex service risks and issues making autonomous decisions to find practical solutions.
What you’ll need for the role:
- Hold a degree in a relevant discipline (or equivalent) and/or substantial industry experience.
- IOSH or higher qualification in Health and Safety.
- Previous senior management experience in a complex multi service environment/ experience within the acute healthcare sector.
- Considerable experience in dealing with multi-million-pound budgets and large scale, high value capital projects.
- Previous experience of managing a large team.
- Highly developed interpersonal and communication skills.
- Able to use own initiative in problem solving at a strategic level.
- Able to lead and facilitate change.
- Strong business skills derived from experience in simultaneously managing several complex services over several years.
- A strong leader and be able to influence, support and steer a large diverse team.
- Strong ability to identify, analyse and develop new, complex, and diverse opportunities.
- Able to negotiate and influence at a very senior level and with all customers.
- Confident with IT equipment and software including normal business applications.
What we offer:
- Competitive salary
- 25 days annual leave plus bank holidays.
- Company car
- Company bonus
- Private medical cover
- Annual leave purchase scheme
- Up to 6% contributory pension scheme
- Serco discounts which include supermarkets, cinemas, Merlin entertainment and online shopping discounts, as well as discounts on mobile phone plans and leisure centre memberships
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, and more
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco
- A safe and supportive culture
- A company passionate about diversity and inclusion
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
