• Maximum age limit 30 years
• At least 1 year experience with same position in Fine Dining / Lifestyle Restaurant / Cafe / Bar
• Excelent customer service, good business awareness, strong organization and leadership skill

• You will direct the technical activities of the division, establish plans, procedures and controls to ensure effective accomplishment of assigned tasks, projects and programs.
• You provide the technical inputs and assessments to department and program leadership to help achieve an integrated, balanced training solution that meets cost, schedule, and performance objectives.
• You will be responsible for the overall organization, operation, and financial management of the Division.

• You will provide case assessment, legal advice, legal briefings, and representation to Sailors and Marines who are undergoing the DES process.
• You will serve as the subject matter expert in this complex and constantly evolving practice area.
• You will independently conduct legal research pertaining to medical issues; conduct examination of witnesses; provide case assessment, legal advice, and recommendations to the Service member in support of the case.
• You will prepare legal memoranda in support of board proceedings; and may represent Sailors and Marines during the informal and formal PEB hearing process and in subsequent appeals processes.

• Participate in and chair major mission integration meetings involving highly complex technical, programmatic, and business criteria concerned with all aspects of the integration of spacecraft to launch vehicle.
• Responsible for day-to-day technical management of all aspects of mission integration including analytical studies, trade studies, engineering evaluations, contract management, change processing, change negotiations, budget formulation and execution.
• Assure assigned missions receive technical/administrative support to assure mission success. Missions include advanced planetary programs and Earth-orbital missions, some with potential military, commercial, or international cooperative applications.
• Prepare presentations for mission status reviews. Represent the Launch Services Program (LSP) at these reviews and present status of the launch vehicle and/or spacecraft systems, delineating problem areas and feasible solutions.
• Responsible for the management/development of mission-unique hardware and software to support mission requirements. Lead a multi-discipline team responsible for the integration of the spacecraft to launch vehicle.
• Develop/execute resource requirements to provide launch service with mission guidelines. Organize mission readiness reviews for senior NASA management. Participate in launch preparations, the launch, and subsequent flight operations as required.
• Resolve highly technical, complex compatibility problems between the various systems and/or organizations associated with the mission.
• Manage in-house mission trade studies/system analysis in support of NASA initiatives/activities. Perform independent technical checks on contractor, commercial, or other government generated mission studies to evaluate future mission feasibility.
• Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

• Provide input to Senior Engineers on technical feasibility, design concepts, and cost estimates for proposed minor construction, repair and maintenance, energy retrofit, and renovation projects.
• Develop and coordinates design criteria for the construction or renovation of a variety of facilities.
• Make recommendation on the feasibility of concepts and conflicting program and engineering requirements.
• Prepare cost estimates for each phase of assigned projects, including escalation and inflation factors, description, and justifications for use in obtaining project funding and bid evaluations.
• Provide input in the preparation of technical and economic feasibility studies for development and presentation of project and budget proposals.

Requirements :

1. Minimum Bachelor's degree in Human Resources, Psychology, Business Administration, or a related fields
2. Fluent Professional level Mandarin/Chinese Language is a must.
3. Strong understanding of all HR functions (organizational development, recruitment, administration, payroll), and General Affairs (GA), experienced in being HRGA at least 5 years
4. Experience in handling Recruitment, BPJS, Employment Contract etc.
5. In-depth knowledge of Indonesian labor laws and regulations (UU Cipta Kerja and Tenaga Kerja Manpower Regulation).
6. Experience with HRIS System and Tax PPH 21 Calculation
7. Knowledge of HR Functions (recruitment process, compensation and benefits, and training and development)
8. Able to work on multiple tasks and under pressure.
9. Hardworker person, energetic, discipline, honest and responsible.
10. Great analytical thinking, creative, detail oriented and well organized.
11. Work in fast and professional environment.
12. Can Join Immadiately

Job responsibilities : 

1. Develop and implement human resource strategies to support the company's long-term growth and success.

2. Lead recruitment efforts, ensuring the acquisition of top-tier talent 

3. Handle employee relations, performance management, and HR policies. 

4. Manage administrative tasks and ensure compliance with regulations.

5. Maintain and implement all human resources policies and procedures, including recruitment and training, salary management, social security benefits (BPJS health insurance and BPJS human insurance system updates), performance evaluation, and employee relations (signing PKWT/PKWTT employment contracts).

6. Provide human resource consultation and support to resolve employee issues and disputes.

7. Manage and maintain employee databases to ensure the accuracy and completeness of data.

8. Collaborate closely with department leaders and employees to determine human resource needs and develop corresponding human resource strategies.

9. Manage and supervise human resource budgets to ensure effective utilization of resources.

10. Understand with labor regulations in Indonesia (UU Cipta Kerja regulations).

Department:

Start Here. Grow Here. Stay Here.

About the Position

In this role you will be responsible for...

Communication/Programming/Outreach

• Develop and maintain strong relationships with community partners, local non-profits, and other County departments.

• Assist with a calendar of scheduled visits of our outreach vehicle, to sites across Sarasota, especially those serving children, seniors and underserved populations throughout the County.

• Analyze and identify service population needs, and develop plans to meet those needs.

• Promote the understanding and use of the library and its resources.

• Offer outreach services in coordination with team members and Library System Staff.

• Plan and direct library programming for adults, young adults, and children, in coordination with team members and Library System Staff.

• Provide formal/informal instruction to individuals/groups on use of library resources, learning tools, etc.

• Initiate, design, facilitate and evaluate education programs; collaborate on activities and programs related to pop-up library services and community goals.

• Load and unload book trucks on the Pop-up Library vehicle and drive the vehicle to outreach facilities.

• Perform collection development and maintenance for the Pop-up Library vehicle.

Customer Service

• Develop and implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.

• Recommend informational resources and materials for education and enrichment.

• Present individual and group training programs for public in the use of technology and equipment, and library resources.

• General reference service in assisting customers by locating answers to questions, including Interlibrary Loan services and referral to agencies outside the library.

• Keep abreast of developments, new trends, and innovations in libraries.

• Represent Sarasota County to library users.

Administration

• Integrate research and monitor patterns and trends into planning process.

• Assist, lead, develop, implement, and /or evaluate special projects, services and library programs.

• Collaborate with internal core services to manage operational issues, support community goals and form strategic partnerships.

• Assist with collecting statistics and outcome measures to evaluate goals for the unit.

Staff Development

• Participate in cross training in other sections and aid in cross training in their section.

• Attend agency, system-wide, local, regional, state, and national meetings and workshops to enhance professional skills.

• Participate in the development of goals and/or objectives for the Outreach Services Team. 

Work Hours:

• Full-Time, 40 hours per week.

• Must be available to work: Sunday - Saturday, 8:00 a.m. - 8:00 p.m.

• Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

• Employee may be re-assigned to a different work location (other than original assignment) within the library system to meet changing service needs.

About You

Minimum Qualifications:

• Masters degree in Library and Information Science.

• -OR- Bachelors degree and enrolled in a MLS/MLIS program with the ability to obtain a MLS/MLIS within twelve (12) months of hire.

• Valid Florida Driver's License by date of hire.

Preferred Qualifications:

• One (1) year of experience in a library environment.

Subject to Passing Substance Screening:  This position is subject to passing a pre-employment substance screening.  An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

About Everything Else

Starting Pay: $52,936.00

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Starting January 2024, choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

Job Summary:

We are seeking a strategic and experienced Head of Professional Services to lead our professional services division. As the Head of Professional Services, you will be responsible for overseeing all aspects of our services delivery, client relationships, and the growth and profitability of the division. The ideal candidate will have a proven track record in managing professional services teams, a deep understanding of the industry, and strong leadership skills.

Responsibilities:

• Develop and execute a strategic plan to grow the professional services practice, including identifying market trends, client needs, and service offerings.

• Drive business development efforts, including identifying new opportunities, nurturing leads, and expanding the client base to achieve revenue growth targets.

• Lead, manage, and develop a high-performing team of professionals, providing guidance, mentorship, and fostering a collaborative and client-focused culture.

• Ensure the successful delivery of high-quality services to clients, meeting their needs, deadlines, and budget requirements.

• Build and maintain strong relationships with key clients, serving as a trusted advisor and providing strategic insights and solutions.

• Collaborate with internal stakeholders, such as sales, marketing, and product development, to align strategies, leverage resources, and drive overall business success.

• Stay up-to-date with industry trends, emerging technologies, and best practices, and lead efforts to continually enhance and innovate our service offerings.

• Develop and monitor key performance metrics, such as project profitability, client satisfaction, and employee utilization, taking necessary actions to meet and exceed targets.

• Manage and optimize resource allocation, ensuring the appropriate staffing levels and skill sets to meet client demands and project requirements.

• Represent the company and the professional services division at industry events, conferences, and networking opportunities, and actively contribute to thought leadership initiatives.

Required Skills:

• Strong business acumen, strategic thinking skills, and the ability to drive business growth and profitability.

• Excellent leadership and team management abilities, with a focus on developing and motivating high-performing teams.

• Exceptional communication, negotiation, and interpersonal skills, with an ability to build and maintain strong client relationships.

• Deep knowledge of the investment accounting industry, including trends, challenges, and competitive landscape.

• Proven experience in business development, client relationship management, and achieving revenue targets.

• Strong project management skills, with the ability to oversee multiple projects and teams simultaneously.

• Proficiency in relevant software and tools to manage project delivery and performance metrics.

Education and Experience:

• Bachelor's degree in a relevant field (Master's degree preferred).

• 15+years of experience in the professional services or consultant/advisory role, with a proven track record of success in a leadership role.

What we offer:

• Business casual atmosphere in a flexible working environment 

• Team focused culture that promotes innovation and ownership 

• Access cutting edge investment reporting technology and expertise

• Defined and undefined career pathways allowing you to grow your own way 

• Competitive medical, dental, vision, and life insurance benefits

• Maternity and paternity leave 

• Personal Time Off and Volunteer Time Off to give back to the community

• RSUs as well as employee stock purchase plan and 401k with match  

• Work from anywhere 3 weeks out of the year 

• Work from home Fridays

Compensation Range: $185,000/YR-$225,000/YR + Bonus. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Summary: 

The Professional Services division is responsible for delivery of change/transformation/advisory services to existing clients on Clearwater’s SaaS platform. We work in conjunction with Client Services to identify opportunities around value-added services to steady state clients and implement change projects for our clients.   

A Professional Services Consultant works on a variety of client projects in Investment Accounting, General Ledger and Client Reporting. All client projects are billable via Professional Services fees and based on time & material or fixed fee billing. Typical examples of projects include data integration projects (changes to inbound/outbound feeds to CW), GL rebuild, accounting configuration changes, bespoke reports etc.  

The Professional Services consultant is an integral part of a collaborative division spanning SMEs, team leads and program managers. Collaborating with client services, global delivery and R&D teams, they implement change management experience for our customers, and expediate delivery timeframe through scalable processes. 

Responsibilities: 

• Implements change/transformation/advisory projects for our clients, working in conjunction with Client Services and Clearwater leadership teams. 
• Hands-on configuration on Clearwater platform modules such as Accounting, Compliance, Risk, and Performance. 
• Handles financial accounting and Investment statements with confidence, utilizing dashboards, report manager, formulas, advanced grouping, and filtering. 
• Shares knowledge of designing and implementing training materials and Standard Operating Procedures (SOPs). 
• Serves as a trusted client advocate and is on the path to becoming a confident client advisor as expertise develops. 

Required skills:  

• Good knowledge of investment accounting policies and procedures. 
• Proven expertise in General Ledger systems and period-end close processes. 
• Securities or financial markets experience, involving both vanilla and alternative assets. 
• Knowledge in at least one specific market/regulatory regime (e.g. NAIC, GAAP) 
• Excellent attention to detail and strong documentation skills. 

Education and Experience:   

• Certified Bachelors/Masters in Finance/Accounting or related field.   
• 2+ years of relevant experience in a related field.  
• Proven experience in Client Servicing and/or Onboarding teams in Clearwater.   

If you don’t see an open position that matches your skills and interest, please fill out a general application, and we will consider you for future roles.

Relocation Assistance Eligible:

Referral Payout Eligible:

Continue growing with our family. 

Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply!

Thanks for your commitment to Tyson Foods. 

Management Level:

SUMMARY:

This position is responsible for directing and training supervisors in all facets including but not limited to production paperwork yields time and attendance discipline motivation turnover absenteeism safety problem solving etc. Accountable for areas of performance safety quality workers compensation turnover bid movement Team Member morale and other duties as needed.

REQUIREMENTS:

Education: High school diploma or equivalent.

Experience: 3 plus years experience in a supervisory role.

2+ years employment at Tyson or equivalent experience preferred. Familiarity with processing floor operation is a plus; HACCP certification a plus understanding of basic HACCP principals and the ability to perform CCP monitoring verification; knowledge of fresh meats processing a plus. P hysical Requirements: Must be able to access all areas of the production floor to conduct audits and inspections; fixed ladders stairs steps etc. able to tolerate environmental conditions in the area of responsibility; the temperature in most of the areas range from 28 - 45 degrees. Computer Skills: Basic computer skills.

Communication Skills: Good written and verbal communication skills. Able to communicate with all levels of management.

Special Skills: Team leader problem solving and motivation to take on special projects.

Supervisory: Responsible for all Production Operations at the facility; includes managing all production supervisors department production schedules product rotation CCP verification schedules and overseeing safety committee; includes responsibility to review team members in these roles and develop improve deficient areas.

Travel: Some travel required as needed.

Work Shift:

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

General Warehouse Associate

Position: General Warehouse Worker

DEPARTMENT: Warehouse, All Departments

General Warehouse Worker I:

This position may be asked to perform the duties of a picker, container unloader, shipping divert worker or jam breaker or other positions in the warehouse. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Essential Duties and Responsibilities: Perform team lead functions that may include but not limited.

• Ability to read, write, and speak English.
• Builds pallets accurately according to pick tickets.
• Willing to be trained to operate manual and electric pallet jacks,
• Meets department goals for throw rate.
• Ensures proper floor space is kept open for loaders.
• Requires excellent attention to detail.
• Ability to locate all physical locations.
• Verify quantity, item, and description.
• Ability to add, subtract, multiply, and divide in all units of measure, use of calculator helpful.
• Ability to use a handheld device (RF unit) and computer.
• Ability to identify problems, collect data, establish facts, and communicate in a timely fashion.
• Confer and correspond with manager to rectify problems, such as not enough of a product or the wrong product in a location.
• Follow proper administration and general confidentiality, safety and security procedures and standards..
• Actively promote an environment and culture focused on customer service, safety, diversity and teamwork.
• Other duties as assigned.

Qualification Requirements:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to key in data, type and operate a computer keyboard helpful.
• Ability to work to be exposed to cold temperatures in the winter and hot temperatures in the summer.
• Ability to work flexible hours and work an alternate shift for an extended period of time with limited notice.
• Ability to stand, stoop, lift and perform manual dexterity.
• Lift up to 50-pound boxes, remain on feet for entire shift.
• Ability to ascend staircases and perform standing work on an elevated platform.
• Fork truck/reach truck/ rider walkie experience helpful
• Knowledge of warehouse order picking processes helpful

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

Department:

Start Here. Grow Here. Stay Here.

Up to $2,000 relocation is available for those moving 50+ miles to join the premier community where people choose to live, work, and play!

• The Fellow will be provided with a broad overview of all Sarasota County Government services and functions offered through the County orientation program.

• Office space will be assigned on the executive floor to encourage regular interaction with County Administrator, Deputy/Assistant County Administrator’s, County Commissioners and the Intergovernmental Relations Senior Manager.

• The mentor in collaboration with the Fellow and the department director will be responsible for assigning rotations and project assignments on a quarterly basis. 

• The Fellow will learn through shadowing the County Administrator, Deputy/Assistant County Administrators and Directors as well as through observation and interaction at committee meetings, BCC meetings, Planning and Development meetings, and neighborhood initiative meetings.

• Rotational assignments would be determined based on the interest of the Fellow and the needs of the County. Rotations could include: County Administration, Budget, Public Policy, Community Services, Public Works, Public Utilities, Planning and Development Services, Health & Human Services, Human Resources and Communications.  

• Rotational assignments will allow the Fellow to gain a more comprehensive insight and understanding of selected county areas and how these areas interact and function with other departments, the commissioners and community to carry out their role in county government and the community.

• Rotations can provide an understanding of how the county budget is structured and managed, how capital improvement projects are approved, prioritized and funded, the importance of planning for 5,10, 20 and 50 years out and how volumes of work orders are accepted, disseminated and handled on a daily basis.

Hours: Monday-Friday, 8 AM - 5 PM

About You

Minimum Qualifications:

• Obtaining a Master in Public Administration or Masters in Public Policy within the next year.

About Everything Else

Starting Pay Range: $52,936.00-57,200, based on your experience

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Starting January 2024, choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

The Opportunity:

As a facility professional, you understand that relationship-building and keen attention to detail is crucial when overseeing the life cycle of a project. As a seasoned facilities professional at Booz Allen, you can use your client engagement expertise to impact projects that will modernize, and create efficiency across the Air Force Civil Engineer enterprise. We need someone like you who is eager to oversee complex projects that’ll enable us to change the world!

As a facility professional on our team, you’ll lead challenging projects for sensitive missions from beginning to end while managing a team of facilities professionals. Using computer-related facilities management software and your problem-solving skills, you’ll oversee a team to develop creative solutions on mission-critical projects in the Built and Natural Infrastructure arena.

In this role, you’ll closely impact the Air Force Civil Engineer by facilitating projects that impact the ability of the Air Force Civil Engineer Enterprise to execute their mission. With mentoring, exposure to challenging projects, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Due to the nature of work performed within this facility, U.S. citizenship is required.

Work with us as we facilitate projects that impact military engineers for the better. 

What You’ll Work On: 

• Lead analyses and solution development for facility planning and management for facility planning solutions
• Perform complex activities as related to the control and management of cost, schedule, risk, and resource optimization
• Advise Air Force Civil Engineer clients in developing plans and programs responsive to present and anticipated portfolio, or facility requirements

Join us. The world can’t wait.

You Have:   

• Experience with facilities planning or management as a senior Air Force Civil Engineer
• Knowledge of Air Force installations, missions, organizations, and Real Property management
• Ability to use software applications such as Microsoft Outlook, PowerPoint, Excel, Word, SharePoint, or Access
• Bachelor's degree

Nice If You Have:   

• Experience with data analysis platforms, including Tableau or Power BI, and
• Experience with adapting new technology to complex problems
• Masters degree in Architecture, Planning, Engineering, Geography, or a related field
• PMP, CFM, or related certifications

Create Your Career: 

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.  

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Handles  telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles customer calls in a professional, courteous manner.
• Provides accurate information to the customer. Explains products and policies so the customer can understand.
• Handles some complex customer inquiries in areas of expertise.
• Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
• Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
• Consistently offer more cost effective service channels.
• Follows departmental policies and procedures, particularly in regards to customer confidentiality
• Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
• Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
• Perform any other duties assigned.
• Continually learning and developing knowledge of Bank products and services.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school education or equivalent. 
• Must be able to perform data entry and basic computer skills.
• Be able to understand and respond to customer inquiries in one or multiple product categories.
• Excellent customer service skills and the ability to articulate and explain information clearly.
• Previous customer service or call center experience preferred.
• Excellent telephone communication skills are essential.
• Must be able and willing to learn about Bank products and services.
• Good problem solving skills.
   

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.