Total 1 Director/C-Level Others job vacancies in Madisonville Office Building

THIS IS A NON-CIVIL SERVICE POSITION

OPENING DATE: 01/08/2024

CLOSING DATE: Open Until Filled

SALARY: $96,168.00 - $158,483.00 Annually

CLASS DESCRIPTION

The Baltimore City Department General Services is seeking a Office of Performance Management (OPM) Chief.

ESSENTIAL FUNCTIONS

• Uses data analytics, business process intelligence, and strategic partnerships to measure and improve operational efficiency among all DGS divisions.
• Conducts regular performance management sessions with agency leadership.
• Ability to discuss performance, identify problems, diagnose causes, and direct resources to solve problems.
• Works closely with DGS division leaders to develop performance measures for each service provided by the division.
• Constantly using data-driven approaches to measure divisional performance and improve Key Performance Indicators (KPIs);
• Researching, analyzing and utilizing statistical data to develop recommendations to improve Agency operations;
• Serving as the agency’s governing body for agency data analytics; and
• Creating, implementing, and managing quarterly review and presentation of DGS performance by division.
• Works closely with all DGS divisions to develop performance plans that establish performance measures that will be used in future budget plans.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: Have a master’s degree in business management or Analytics from an accredited college or university

AND

EXPERIENCE: Have six years of senior management, policy-driven operational responsibilities including three years of experience managing homogenous functions through subordinate supervisors is required. Experience with behavioral and technological solutions to process improvement and performance management. Proven track record of having worked in a federal, state, and/or local municipality or public university system.

OR

NOTES (EQUIVALENCIES): Have an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of business analytics and performance management.
• Strong leadership skills. This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence. This person fosters a culture of employee engagement, rewards, and recognition.
• Genuine personality and disposition when communicating with people at all levels. This person is resourceful and can establish and maintain meaningful relationships with people at all levels, ranging from front-line employees to the Mayor and across City agencies.
• Extensive knowledge of troubleshooting, complex analysis skills, and the ability to approach difficult situations that require mitigation. The incumbent can multi-task and effectively address concurrent conditions/situations simultaneously.
• Extensive knowledge of managing priorities, making sound recommendations, and appropriately scheduling a mix of short-term, mid-term, and long-term goals to successfully complete projects.
• Possesses a thorough knowledge of the required principles, practices, regulations, and procedures of operating a governmental service organization.
• Ability to analyze complex data sets, present statistical performance analysis, and recommend solutions.
• Ability to lead change in a multi-stakeholder environment and make recommendations regarding operating policies and administrative practices.
• Possesses a keen ability to compromise when necessary and influence internal and external parties to consider new and different concepts and practices to bring about positive outcomes. This incumbent also takes the initiative to promote innovative ideas for the greater good of the division, and the DGS Department, and Baltimore City as needed.

NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

Residency & Financial Disclosure:

"This position is required to complete an Affidavit for Political Appointees and Public Officials as part of the City’s Residency Requirement.  You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law." 

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER