Total 13 Manager level Others job vacancies in Gloucester, GL1 5SH

De Vere Tortworth Court

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.

Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Deputy General Manager

Are you looking for your next senior hospitality role?

As the Deputy General Manager at De Vere Tortworth Court near Bristol, working with Raphael Herzog, our General Manager, you will play an instrumental role in driving culture, leading from the front and maximising on the property's extensive capital investment.

The Deputy General Manager has a number of Direct Head of Department reports and will oversee the hotel operations to ensure all guest expectations are met, through the delivery of consistently high standards of service as well as having strong commercial awareness to drive revenue and profitability.

To be successful, the Deputy General Manager will have;

• Recent experience in a similar role either as a Hotel Manager, Deputy General Manager or Hotel Operations Manager. Experience within a similarly large Hotel is desirable, although not essential.
• Strong leadership skills with the ability to motivate, inspire and develop a team and excellent communication skills.
• A service orientated approach, a passion for high standards and the ability to drive the property and team from strength to strength.
• A strong commercial focus and excellent knowledge of the competitor set in order to develop the business further

Benefits:

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.

That’s why we are proud to offer the following benefits for the role of Deputy General Manager

• £49,000 -£52,000 per annum (depending on experience) plus bonus scheme of upto 20% based on business and personal performance
• BUPA Private Medical Insurance plus discounted family memberships
• Enhanced Company Pension Scheme
• Free meals in our colleague dining facilities
• 33 days holiday each year from day one of your employment
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are DeVere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.

De Vere Tortworth Court

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.

Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Deputy Head Housekeeper - Live In Accommodation Available

Are you looking for the next step in your Housekeeping Management career? Do you have a keen eye for detail and the ability to lead a diverse team?

We are recruiting for an Deputy Head Housekeeper to join our team at De Vere Tortworth Court, a stunning 201 bedroom hotel in South Gloucestershire.

The role offers a salary of £26,500 per annum plus excellent benefits to include free use of our gym and swimming pool, £50 staff stays at our De Vere Hotels, 31 days holiday plus a paid day off for your birthday, to name just a few.

As the Deputy Head Housekeeper you will work with the Executive Head Housekeeper to set, monitor and maintain the highest level of housekeeping and guest service standards. Your attention to detail will ensure that our guests enjoy meticulously clean rooms and memorable moments throughout their stay. You will deputise for the Head Housekeeper as required in all aspects of supervising the team and regulating housekeeping costs, keeping in line with the business forecasts by maximising room division profitability.

You will lead by example, fostering a culture of warmth where colleagues feel appreciated and by building genuine relationships with your team, you will create a sense of belonging, empowering them to take pride in their work.

Your skills & experience:

• You have previous experience in hotels; ideally already in a similar role and in a similar sized property, however, we will consider applicants who are looking for next step in their career.
• You are able to deliver a consistent level of service under the pressure of guests’ requirements, always with a keen eye for detail.
• You are IT literate and previous Opera experience & Fourth Hospitality would be an advantage.
• You are aware of all legislation that is relevant to your work including health and safety at work, COSSHH, environmental health and fire precautions
• You have strong communication skills with the ability to motivate and inspire colleagues to deliver a consistent level of service
• You are well organised with good time management skills, prioritising tasks and managing work schedules and rotas to meet operational demands

Benefits:

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Deputy Head Housekeeper.

• £26,500 per annum + Live In Accommodation
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

Job purpose The post holder will need to establish immediate credibility within the organisation and be able to develop and maintain effective working relationships at operational and senior management levels. The post holder will hold responsibility for delivery of the statutory targets within this area Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines. Require the post holder to proactively manage the CDC and provide support across all sites as required. Line manage, induct, develop and support admin team. You will be responsible for day-to-day operational management of the service Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals. Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met. Monitoring the generic email inbox and actioning in a timely manner. Manage and prioritise own administrative support. Stationery and equipment management including ordering and monitoring supplies. Book and accurately record notes and actions of meetings. Attendance and chairing, where appropriate departmental meetings including the teams Operational meetings and other administrative meetings. To undertake other administrative duties commensurate with this grade of post in agreement with the relevant line managers. To provide cross site cover to support the needs of the service as and when required; this may include travel to other bases. Demonstrate daily duties to and less experienced staff to support their induction. Fire warden duties including keeping up to date with Trust training. Maintaining a database system for the stock take. Have knowledge of the lone working policies and procedures and maintain team contact information. Complete the daily administrative functions. To manage any risks or adverse events/near misses Carry out smartcard. Deal with phone calls ensuring all calls are dealt with in a polite, pleasant and professional manner. Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Manage sickness within the teams and arrange appropriate cover Manage booking of the rooms available in CDC via Bookwise and Radiology activity in CRIS Generate and provide regular compliance reports to the General Managers, Deputy and Director Ops for the Division Develop independent strategic planning in order to deliver change initiatives and process efficiencies Support all specialities involved with CDC The post holder must be able to effectively interpret and understand complex data and information to inform decision making processes. Working with the Radiology management team to ensure the CDC is compliant with relevant legislation, including radiation protection regulations Ensure governance processes are robust, and information flows between services. Ability to analyse performance data to identify areas for improvement Proficient in the use of MS Word, Excel, PowerPoint, Access and other project management software to enable production of high-quality reports for the Divisional and Trust Boards and other audiences Communications and Working Relationships General Management within the Division of D&S and OPD Project Managers and Project Support Managers across the Trust Divisional Directors and Clinical Directors Departmental Lead Nurses Directorate Teams Information, Finance and Information Technology staff Staff and Managers of the Clinical Commissioning Groups. General conditions Confidentiality: In the course of your employment, you may have access to, see or hear confidential information concerning the medical or personal affairs of patients and or staff. Unless acting on the instruction of an authorised officer, on no account must such information be divulged or discussed except in the performance of normal duties. Breaches of confidence, including improper passing of registered computer data, will result in disciplinary action, which may lead to dismissal. You should be aware that regardless of any action taken by your employing authority, a breach of confidence could result in a civil action for damages. In addition, records, including VDU screens and computer printouts of registered data must never be left in such a manner that unauthorised persons can obtain access to them. Written records must either be destroyed or retained in safe custody when no longer required, VDU screens should always be cleared when unattended. Terms and Conditions of Service:The principle terms and conditions of your appointment will be those set out in the Agenda for Change national agreement as amended from time to time by the NHS Staff Council. These terms and conditions are set out in the NHS Terms and Conditions of Service Handbook, which is available on the Trusts intranet and NHS Employers web site. Health and Safety:It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their respective line managers. Data Quality:As part of your employment you may be required to record Patient Information (computerised or on paper). You have a responsibility to ensure that information is entered accurately, completely and consistently. It is particularly important that patients demographic details are kept up to date. Problems should be reported to your manager. No Smoking Policy:Gloucestershire Hospitals NHS Foundation Trust operates a no smoking policy. Smoking is not permitted anywhere within the buildings and grounds of all Trust sites. These restrictions include all areas up to the boundaries of all sites. This job description is not intended to form part of the contract of employment or to be a complete list of duties and responsibilities, but is a good guide for information to the job. It will be periodically reviewed in the light of developing work requirements in the department. The officer in the post will be expected to contribute to that review.

Key Result Areas - To support the Head of Service and Clinical Leads with patient pathway management and outcome data. - To support the Head of Service and Clinical Leads with patient pathway management and outcome data. - To provide front line day to day management of defined operational areas linking with the clinical leads in all matters affecting the delivery of core services. - To develop business proposals and assist the Service Lead in the implementation of business plans, operational strategies and delivery of Trust objectives. - To provide frontline management of the administration team. - To assist in maintain the delivery of patient pathways. To analyse complex data. To support and monitor the team to achieve this. - To participate in a wide range of meetings and to represent the Service Lead as requested. - To facilitate collaborative working across organisational boundaries. - Line management duties relating to recruitment, performance management, appraisal and development of staff within specific areas of the service line. - To carry out other duties as required from time to time as directed by the General Manager or the Divisional Director of Operations, Chief of Service and Divisional Nursing Director. Training - Ensure you, and the staff under your line management are compliant with trust mandatory training and actively engaged the appraisal process - Engage with the trust HR teams to ensure line management is appropriately supported and delivered Leadership and management - Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed - Excellent interpersonal, communication, negotiating and influencing skills demonstrated through experience of working in complex demanding systems and environments, including the ability to persuade senior clinicians and managers to adopt new approaches - Strong evidence of team working across professional boundaries - Ability to find ways of solving or pre-empting problems - Effective leadership and people management skills - Report near misses and untoward incidents, identifying potential risks to patient care using the trusts incident recording and reporting system Knowledge and Attributes - Broad knowledge of the delivery of health services - Capacity and demand modelling knowledge and evidence of implementation - Demonstrable knowledge of techniques for planning, monitoring and controlling projects and programmes - Knowledge and experience of budgets and resource allocation procedures - Ability to work independently - Ability to work on own initiative and prioritise their own and others workload within agreed objectives - Ability to work under pressure and respond to short timescales, on time and with accuracy - Ability to command respect and create a sense of community within a team - Benefits, target and results orientated - Ability to analyse performance data to identify areas for improvement - Proficient in the use of MS Word, Excel, PowerPoint, Access and other project management software to enable production of high-quality reports for the Divisional and Trust Boards and other audiences Communications and Working Relationships - Senior Leadership team within Therapy Service. - General Management within the Division of D&S and General Managers for Inpatients Services - Project Managers and Project Support Managers across the Trust - Divisional Directors and Clinical Directors - Therapy Clinical Leads - Directorate Teams

Key Result Areas Our Business Divisional Planning: The General Manager will have specific responsibility to contribute to the development of the Trusts annual Business Plan to achieve the quality, financial and access targets agreed by the service line and division in conjunction with the Speciality Director. - To ensure that the annual Business Plan is monitored and reported on throughout the year for successful delivery - To ensure that the Annual Business plan is in accord with the division and trusts strategic plan - To be responsible for the delivery of the business plan for the performance management of the service line - To work with the speciality director to produce the service lines strategic plan this will contribute to the divisions strategic plan. - To lead on the development of business cases to support service development within the service line. - Cooperating with colleagues to ensure the effective delivery of the annual plan across other divisions and the trusts overall corporate objectives - Leading the reporting on the delivery of the business plan to Service Line Board. - Leading the coordination of Service Line Triumvirate meetings (weekly) Financial Management - Taken responsibility for the management of the physical and financial resources allocated to the area of responsibility - Budget management - Ensuring that there is an effective use of all resources available within the area of responsibility and that services are provided to the highest quality and quantity required within the resources agreed. - Taking appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues to qualify, monitor and resolve any costs pressures. - Delivery of annual Financial Sustainability Plan -Contribution to the Divisions minor capital planning and management of minor capital allocation to Service Line - To lead on the contract management of all subcontractors and third parties where appropriate - To review on an annual basis the value and content of recharges from other providers to ensure good financial management. - To contribute to the delivery of CQIN schemes Information management: -To ensure the clinical services are provided with relevant and timely information to manage services effectively, both in respect of patient care and organisational management requirements. - To ensure that there are appropriate and agreed ways of reporting performance to external commissioners where required within overall reporting systems in the trust - To ensure the optimisation of the Trust income streams i.e. private income, accuracy of clinical coding, CQUIN and best practice tariff achievement etc. Our services Access to service: - Ensuring that all waiting times and performance standards are agreed within the service line through consultation and negotiation with the clinical teams and Division. - Participating in discussions for access issues within the Service Line and external organisations e.g. CCG, Specialised Commissioning, and Community Provider. - Lead the delivery of waiting time standards for the Service Line. Ensure that there is equability of access to our services and that patient waiting times are managed in accordance with Trust policy - To ensure that the service line develops appropriate action plans in order to meet required access standards - Participation in daily escalation rota to proactively manage bed capacity. - Implementing techniques and procedures such as Demand and Capacity mapping which support service design, delivery and modernisation. Contact - Kelly Matthews Kelly.matthews10@nhs.net

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General Manager – Pumpkin Cafe @ Gloucester Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £28,500 p.a. and enjoy:

- Colleague discount
- up to 50%
- Flexible working
- Management bonus scheme
- Help@Hand
- which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)


We're looking for an inspirational leader to join our team at Pumpkin Cafe. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.


SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!


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Key Dimensions and Main Responsibilities Productivity and Efficiency - Support operational delivery of national cancer targets, with the clinical leads and modern matrons. - To provide frontline day to day management of PTL for the division. To ensure that appropriate management systems are in place to provide accurate validated data quality. - To develop business proposals and assist the General Manager in the implementation of business plans, operational strategies and delivery of both Trust and Cancer Alliance objectives - To redesign, develop and implement new processes within the Trust to improve patient pathways, access and quality of care. - To work with clinical and non-clinical teams across the Division/Corporate Service to deliver challenging transformational change resulting in improvements in efficiency and productivity. - Produce regular, meaningful report status updates for a variety of audiences both internal and external, presenting these at Service Line/Trust meetings. - To provide formal written performance management reports to specific Directorate groups and appropriate Operational Forums, on progress with the implementation of service and process improvement initiatives - Act as a central co-ordination point for colleagues across the Division, to provide information and guidance on CWT guidance -Review and quality assure all operational report outputs against plan. - To lead or participate in relevant internal/external working groups/projects and initiatives which may involve complex, sensitive, political issues including implementation of National Service Frameworks, NICE guidelines, Trust and ICS objectives. -To challenge, in a positive manner, current working practices, promoting a culture of continuous improvement. Strategy and Development - To undertake research and audit activity/peer review analysis, to inform strategic business change development and operational service planning work within the Division. - To lead and support on strategy for the Cancer Management service - To support, as required, as divisional representative for Cancer Services at external stakeholder meetings (e.g. SWAG Alliance, ICS). Business Management & Budgetary Control - Co-ordinate and prepare reports for the Service Line TRI with regard to operational management and transformational change programme plans and outputs. -Represent the Service Line at internal and external meetings (including Divisional Board) in relation to operational management/transformational change management, as required. - Analyse performance data to identify areas of slippage and work with operational teams on remedial action plans to resolve. - To assist with budget management for Cancer Services within the post remit and to work with the General Manager to ensure income, expenditure and cost improvement plans are delivered in accordance with the Trust standing financial instructions and annual performance objectives. - Management of devolved speciality CIP targets and schemes, working in close relationship with Finance Business Partner. Leadership/Team Role/Human Resources - Line management duties relating to recruitment, performance management, appraisal and development of staff within specific areas of the Division/Service Line. - Well-developed interpersonal, communication, negotiating and influencing skills demonstrated through experience of working in complex demanding systems and environments, including the ability to persuade senior clinicians and managers to adopt new approaches. - Providing advice, support, leadership and decision making for daily issues within Service Line areas. - Contribute to the smooth running of the Service Line operational teams by paying close attention to the sharing of information and linking with other Divisional/Corporate colleagues to ensure adherence to required operational delivery outcomes. - Provide training, advice and support on own role and responsibilities. - Deliver against objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines -The post-holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training and contributing to own personal development plan. -As a term of your employment with the Trust, you may be required to undertake such other duties commensurate with your grade/band and/or hours of work at your initial place of work or at any other of the Trusts establishments, as may reasonably be required of you. Systems and Products - To be a system Super User of the Trust Patient Administration System (TrakCare) and related Cancer Tracking/Management Systems - To have a good working knowledge of Microsoft products particularly Word, Excel, Access, Project and PowerPoint. (including use of hyperlinks, embedding documents etc) - To be familiar with, and able to work with, the Trust Information Systems including Sharepoint software and support continuous improvement contributions from key stakeholder leads - Proficient in the use of Internet and E-mail Governance - To ensure all aspects of administration within the post remit adhere to the Clinical Governance & Risk and Information Governance and Information Security policy requirements. Key Working Relationships - Specialty Directors, Clinical Leads and Nursing Leaders across specialties - Divisional Director Operations - Divisional Finance Team - Operational General Managers for clinical and support areas (including health records, procurement, booking services, information, contracting) - Commissioners and their representatives (within county and out of county) - Medical staffing - Booking Teams - Patients and their carers - Patient services (complaints) and PALS Post Challenges - Achieve performance standards based on own work or through the co-ordinated activities of others. - Managing and reacting to an unpredictable workload with constantly changing priorities - Ability to work on own initiative and prioritise their own and others work load within agreed objectives. - Ability to work under pressure and respond to short timescales on time and with accuracy - Ability to effectively interpret and understand complex data and information to inform decision making processes. - Supporting the management and motivation of a diverse group of personnel not within your direct line management responsibility to achieve operational and organisational benefits.

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General Manager – Pumpkin Cafe @ Gloucester Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £28,500 p.a. and enjoy:

- Colleague discount
- up to 50%
- Flexible working
- Management bonus scheme
- Help@Hand
- which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)


We're looking for an inspirational leader to join our team at Pumpkin Cafe. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.


SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!


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General Manager – Pumpkin Cafe @ Gloucester Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £28,500 p.a. and enjoy:

- Colleague discount
- up to 50%
- Flexible working
- Management bonus scheme
- Help@Hand
- which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)


We're looking for an inspirational leader to join our team at Pumpkin Cafe. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.


SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!



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The General Manager will have a specific responsibility in managing complex strategic business planning and leading on the recovery and transformation actions post the COVID pandemic to allow us to deliver a new normal. Lead the development of the strategic elective direction for the specialities in line with the Division and Trusts overall strategy and transformation programme, ensuring that all strategic plans are incorporated into service plans and objectives for all staff. Provide leadership to areas managed, working with surgical general managers and clinical colleagues to manage the design and delivery of clinical/non-clinical elective services within the specialities. Develop a culture within areas managed in which all staff are delivering high quality patient-centred clinical and support services. Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans for the specialities, and deliver these plans within the financial resources available. Responsible and accountable for the formulation of new service developments and initiatives, preparing bids and ensuring business cases are produced for services developments, taking into account activity and income projections and resource allocations. Work with colleagues to review and redesign services in order to meet the needs of patients and enable the specialities to achieve key performance indicators and reduce costs. Lead the planning of future capital developments for the specialities to deliver improved facilities for patients in line with the Trusts Strategic Plan, ensuring that capital developments are designed around the services. Develop robust mechanisms to ensure clear communication of service plans, objectives and service changes within the specialities ensuring that staff are engaged directly in any review and the development of services. Performance Management Develop effective processes for monitoring and managing elective and emergency activity, identifying when performance falls below set standards and taking corrective action, ensuring that all national and Trust performance targets are achieved. Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action to ensure performance targets are achieved. Determine the information needs of the specialities and ensure appropriate timely data collection mechanisms are established to support capacity and demand analysis. Financial Management Accountable with the Clinical Director for the delivery of a balanced budget for the specialities managed and developing a financial strategy which ensures financial viability, and that systems are in place to maximise income, control expenditure and deliver cost improvements, achieving synergies between the component elements of the specialities and, where appropriate, the Division. This includes budget setting, monitoring and determining corrective action for multiple departments/services. Lead on the planning and implementation of cost reduction elective programmes for the specialties in line with corporate objectives. Ensure that the specialties adhere to the Trust Standing Orders, Standing Financial Instructions, and works within the Trusts policy framework. Ensure all budget holders in the specialties have the skills to manage budgets effectively and provided support to budget holders by regularly reviewing budget statements. Lead on business planning and participate in corporate approach, and agree proposed commissioned activity with relevant clinical leads. Staff Management Deliver safe, efficient and effective delivery of care through the non-clinical management team, empowering the clinical leadership teams to implement change and make improvements to care as appropriate. Manage all non-clinical staff within the specialties in line with the Trusts employment policies. Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Divisional HR Manager to address issues of concern. Develop mechanisms for ensuring performance appraisals and continuous professional development of all staff, and take responsibility for ensuring the specialties achieves compliance with mandatory and statutory training and appraisal rates. Ensure that appropriate mechanisms are in place to identify and meet education and training needs of all staff. Promote a high-performance culture by holding people to account within the specialties. Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill-mix for the delivery of service plans, producing an annual workforce plan. Utilising any opportunities for benefits realisation from Agenda for Change i.e. role redesign. In conjunction with the Medical Staffing team, to ensure that all rotas are sent to new consultants and junior doctors rotas are sent to them 6 weeks prior to starting In conjunction with the Leadership team, to ensure that consultant job plans are aligned to the service requirements. In conjunction with the Leadership team to ensure that job plans are completed within the timeframes set by the Medical Director on an annual basis, escalating any individual non-engagement as appropriate. Ensure that all managers within the specialties have clearly defined responsibilities and are working within agreed objectives and service plans. Develop plans in conjunction with the Human Resources team, which enable the specialties to successfully implement the Trusts Human Resources Strategy, ensuring innovative and patient focused working practices and continuous development of staff. Design and implement change within the specialties, acting as a change agent and role model to gain commitment from colleagues and motivating the workforce so that barriers to improve the effectiveness of the departments are overcome. Clinical Governance Responsible along with the Clinical Lead for developing and implementing the clinical and corporate governance strategy for the specialties within the Trusts framework. Improve the effectiveness of clinical services by working with the Clinical Lead to ensure that clinical standards, education, audit and research and development are pursued in line with Trust strategy, and that ongoing clinical practice is evidence based. Ensure that relevant national policy guidance/targets in relation to clinical governance are implemented, and adhered to. Develop and co-ordinate within the specialties effective methods for determining user views on services provided, encouraging the service users to participate in user strategy. Take overall responsibility for the specialties responses to complaints, in line with Trust policy, ensuring a thorough investigation is undertaken, replies are produced to required standards, within specified timeframes and ensure that they are sensitive to the needs of the patients and their families. Ensure lessons are learnt and corrective action is taken. Develop and monitor effective risk management strategies thus improving patient and staff safety, and reducing unnecessary costs and financial liabilities to the Trust. Undertake research and benchmarking work to identify areas of best practice in order to ensure continuous improvement and innovation. Represent the specialties when required by actively participating on Trust-wide strategic and operational working groups. Flexible on site and home working is also supported when appropriate. For further information about the opportunity, please contact: Name: Sally Walker, Personal Assistant to Deputy Divisional Director, Surgery on 03004226221 or email sally.walker24@nhs.net

Key Result Areas Our Business Divisional Planning: The General Manager will have specific responsibility to contribute to the development of the Trusts annual Business Plan to achieve the quality, financial and access targets agreed by the service line and division in conjunction with the Speciality Director. - To ensure that the annual Business Plan is monitored and reported on throughout the year for successful delivery - To ensure that the Annual Business plan is in accord with the division and trusts strategic plan - To be responsible for the delivery of the business plan for the performance management of the service line - To work with the speciality director to produce the service lines strategic plan this will contribute to the divisions strategic plan. - To lead on the development of business cases to support service development within the service line. - Cooperating with colleagues to ensure the effective delivery of the annual plan across other divisions and the trusts overall corporate objectives - Leading the reporting on the delivery of the business plan to Service Line Board. - Leading the coordination of Service Line Triumvirate meetings (weekly) Financial Management - Taken responsibility for the management of the physical and financial resources allocated to the area of responsibility - Budget management - Ensuring that there is an effective use of all resources available within the area of responsibility and that services are provided to the highest quality and quantity required within the resources agreed. - Taking appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues to qualify, monitor and resolve any costs pressures. - Delivery of annual Financial Sustainability Plan -Contribution to the Divisions minor capital planning and management of minor capital allocation to Service Line - To lead on the contract management of all subcontractors and third parties where appropriate - To review on an annual basis the value and content of recharges from other providers to ensure good financial management. - To contribute to the delivery of CQIN schemes Information management: -To ensure the clinical services are provided with relevant and timely information to manage services effectively, both in respect of patient care and organisational management requirements. - To ensure that there are appropriate and agreed ways of reporting performance to external commissioners where required within overall reporting systems in the trust - To ensure the optimisation of the Trust income streams i.e. private income, accuracy of clinical coding, CQUIN and best practice tariff achievement etc. Our services Access to service: - Ensuring that all waiting times and performance standards are agreed within the service line through consultation and negotiation with the clinical teams and Division. - Participating in discussions for access issues within the Service Line and external organisations e.g. CCG, Specialised Commissioning, and Community Provider. - Lead the delivery of waiting time standards for the Service Line. Ensure that there is equability of access to our services and that patient waiting times are managed in accordance with Trust policy - To ensure that the service line develops appropriate action plans in order to meet required access standards - Participation in daily escalation rota to proactively manage bed capacity. - Implementing techniques and procedures such as Demand and Capacity mapping which support service design, delivery and modernisation.

- Manage the organisation and minutes of the PGME Board quarterly meetings. - Promote Wellbeing and Support to Junior Medical Staff. - Support and work with the Postgraduate Medical Education Team, whilst exhibiting robust leadership to the Administrative Team as a whole. - Adhere to high standards of professionalism and confidentially to communicate information regarding trainee/trainer/staff issues in a timely and effective manner. - To contribute to the strategic planning of GPVTS in Gloucestershire, identifying interdependencies of Post-Graduate Doctors in Training -v- funding opportunities. - To contribute to the compilation of business cases, submissions, documentation and presentations in support of new projects associated with GPVTS, whilst monitoring, refining and reporting on all current GPVTS projects. - Responsibility for the co-ordination of ensuring robust mechanisms for the quality assurance of GPVTS Education/Training are in place, ensuring collation of all in-house and external methodologies. - Manage the GPVTS Administrator based in the PGME Department, only escalating issues to the Training Programme Directors/Associate Programme Director/Medical Education Manager as necessary. Post-Holder responsible for colleagues appraisal/ mandatory training compliance, assisting with workload and Administrators Health and Well-Being. - Manage the Gloucestershire GPVTS placement rotations for Gloucestershire, being mindful and accommodating of Less than Full-Time Job-Share posts in both Hospital, General Practices and in the Community, whilst diligently managing Out-of-Programme opportunities/Career Breaks/all breaks in training.

Provide frontline day to day management of theatre scheduling for the Trust. To ensure that appropriate management systems are in place to provide accurate validated data quality. To ensure theatre meetings are attended by all relevant stakeholders. Work with Business Information team in the provision of current and relevant data for the meetings. Manage and monitor budgets for area. To provide regular reports and updates to General Manager and Finance Business Partner. Assist General Manager in the development of business cases to support the introduction of new theatre procedures utilising evidence from nationally recognised evidence based practice organisations. Develop business proposals and assist the General Managers in the implementation of business plans, operational strategies and delivery of Trust objectives. Produce regular, meaningful report status updates for a variety of audiences both internal and external, presenting these at Service Line/Trust meetings. The post holder is expected to take part in the division-wide escalation rota attending key site meetings and cascading actions as appropriate. The post-holder is expected to take responsibility for selfdevelopment on a continuous basis, undertaking on-the-job and other training and contributing to own personal development plan. Ensure training needs are met for all team members. Monitor Trust mandatory and statutory training and ensure compliance within own team and across theatre clinical teams in conjunction with nursing leads and Matron. To ensure all aspects of administration within the post remit adhere to the Clinical Governance & Risk and Information Governance and Information Security policy requirements. Undertake research and audit activity/peer review analysis, to inform strategic business change development and operational service planning work within the Division. Communications & Working Relationships Theatre nursing teamsSpecialty Directors for all surgical specialities, department Heads and their teams.Divisional Director OperationsDivisional Finance TeamTrust PMOOperational General Managers for clinical and support areas (including health records, procurement, booking services, information, contracting)Deputy Directors of Nursing and Lead Nurses/Modern MatronsMedical staffing, Admissions and Booking TeamsPatients and their carersPatient services (complaints) and PALSLegal ServicesPrivate Healthcare Providers (ITCs)