Total 2 Internship level Others job vacancies in Boston, PE21 8EG

Research Study LPN, General Internal Medicine

Location: Boston, MA

Schedule: 16 hours per week, hybrid

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.  

POSITION SUMMARY:

The Treat-to-Target Serum Urate versus Treat-to-Avoid Symptoms in Gout Trial (TRUST trial) will test two different treatment strategies for gout. The trial will require two part-time research LPNs who will each manage participants in one of the two treatment strategies. The LPNs will be responsible for following a treatment strategy algorithm that includes gout education, lifestyle counseling, and pharmacologic management. Training on the treatment strategy algorithm will be conducted before any patients are enrolled.

The position will require 40% effort for a minimum of 2-3 years. There will be a mixture of virtual visits and on-site visits at Boston Medical Center. The individual will be actively involved in subject recruitment, data collection, adverse event monitoring and reporting, and ensuring compliance with human subjects’ regulations.

JOB RESPONSIBILITIES:

• Ensures that established protocols are implemented, maintains protocol integrity, monitors participant’s status assuring safety, and plays a significant role in the education of clinical trial participants.
• Working with the PIs and the study coordinator, determines whether patients meet protocol inclusion criteria and assists with research subjects recruitment including obtaining informed consent.
• Establishes a therapeutic relationship with patients and families, providing the needed support to facilitate understanding of the disease process and the clinical trial, including information relative to study medication, study goals, and objectives.
• Reviews intake assessment with clinical team to confirm patients' medical conditions, readiness, and eligibility for study enrollment as a research participant. Establishes an appropriate plan of care for patient based on the study’s guidelines.

OTHER

• Provides patient education regarding protocol participation and provides additional information to participants to ensure their understanding and adherence to the program. 
• Responsible for scheduling of follow-up research study appointments for study participants which may require reminder phone calls, mailouts, or home visits.   
•  Orders, obtains (i.e., performs phlebotomy)and evaluates appropriate lab and diagnostic tests according to study protocols in order to determine the  treatment and follow-up plan for each study subject.
• Documents adverse events and severe adverse events, and follows up with the research team and the participant’s clinical team as necessary.​

This position is funded by a 2 - 5 year grant. There may be opportunity beyond this grant funding for position integration into ongoing operations.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required

JOB REQUIREMENTS

EDUCATION:

• Graduate of an accredited program of practical nursing. 

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Current license in the Commonwealth of Massachusetts to practice as a Licensed Practical Nurse.

EXPERIENCE:

• At least 2 years of clinical experience with adult patients with various medical conditions such as hypertension, chronic kidney disease, diabetes, and heart disease is required.
• Completion of Collaborative IRB Training Initiative (CITI) required. This can be completed after hire.
• Experience with clinical trials preferred but not required.

KNOWLEDGE AND SKILLS:

• Computer skills required. Familiarity with common computer programs such as Microsoft Word and Excel preferred.
• Ability to input data into electronic systems.
• Strong interpersonal skills, highly organized, detail-oriented and timely
• Strong patient communication and patient education skills. Attentive to detail and able to closely follow a clinical protocol.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Team Coordinator

Department: Medicine

Schedule: 36 Hour Nights, Every Other Weekend

POSITION SUMMARY:

Under general supervision, the Team Coordinator is administratively responsible for the planning, supervision, coordination, and direction of the day-to-day operations of the Primary Care Clinic. Ensures that the clinics meet their standard for performance and service to patients; promotes continuity of care; enhances the growth of managed care; patient satisfaction, customer service, physician and team satisfaction, patient flow and resolves operational issues and problems.

ESSENTIAL RESPONSIBILITIES / DUTIES

Duties include, but are not limited to the following:

• Hires, trains, motivates, evaluates, and disciplines the clerical staff as necessary.

• Supervises direct reports in day-to-day operations. Assigns work and monitors staff workload to maximize efficiency.

• Assumes overall responsibility for monitoring patient flow, timely registrations, and patients’ wait time. Reassigns staff as needed to optimize patient flow.

• Ensures appropriate clerical staff coverage; maintains time and attendance records for staff, including hours worked, leaves and vacation/sick time.

• Submits weekly payroll for clerical staff to the Practice Manager.

• Establishes objectives and standards for performance; monitors subordinates performance and ensures that departmental objectives are met.

• Reviews and approves the personnel actions and recommendations of supervisors.

• Conducts regular meetings and serves as a mentor and leader to improve overall performance and staff satisfaction.

• Reviews performance and compliance with departmental procedures and evaluates staff in annual performance appraisals.

• Monitors employee needs for training. Provides staff on-the-job training in registration and appointment computer systems, billing, managed care, customer service, telephone skills, etc.

• Develops annual training and development plans in conjunction with each employee; makes appropriate arrangements for training.

• Communicates departmental goals to employees and fosters a work environment that motivates employees to achieve these goals. Maintains clinic statistics. Produces reports on team and clinic productivity, unit volume, panel size, etc.

• Ensures that clerical staff is maintaining the integrity of the data. Ensures that all requirements for billing, such as encounter forms, referrals for managed care patients, and other administrative requirements of third party payors are met.

• Ensures that information entered into the hospital’s Patient Information System is accurate and complete.

• Responsible for copayment collection and adherence to accounting guidelines and policy for copayment. Ensures that provider schedules are maintained appropriately. Ensures compliance by providers with established guidelines for clinic cancellations and modifications.

• With the Medical Directors and Practice Manager, monitors, revises, and makes recommendations on clinical schedules and space to ensure efficient patient flow.

• Holds daily meetings (or “huddles”) with staff to discuss daily plan, any open issues and focus for the day.

• Participates in Clinic Management Team meetings. Works with team to establish departmental policies and procedures, problem solve, and plan future strategies. Monitors patient satisfaction.

• Projects a positive, supportive attitude to patients and staff.  

• Solves issues, such as, but not limited to, assisting patients with special needs (including persons with disabilities and those needing translation services), dealing challenging or disruptive patients, patients’ complaints, conflict resolution and weather-related issues.

• Provides coverage for registration and scheduling clerks as necessary.

• Serves as liaison to managed care plans (BCBS, Tufts, Medicare, etc.).

• Maintains records of expenditures and reviews requisition requests.  

• Coordinates housekeeping, maintenance, and repairs for the clinic; ensure all areas, equipment and furnishings are kept clean and in good repair.

• Maintains inventory system of supplies.

• Performs other related duties as required.

JOB REQUIREMENTS:

• Bachelor’s degree (or equivalent combination of formal education and experience) is required.

EXPERIENCE:

• Work requires at least three years of full-time experience in a healthcare business or medical office setting.

• Supervisory experience in a healthcare business or medical office setting is strongly preferred.

KNOWLEDGE AND SKILLS:

• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, Logician, etc.).

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

• Requires knowledge of clinical operations, hospital financial and human resources policies and procedures.

• Knowledge of medical terminology.

• Excellent English grammatical skills with the ability to effectively communicate both verbally and in writing.

• Excellent interpersonal, organizational, and management skills, including the ability to set priorities, efficiently delegate, and motivate staff to complete assigned work.

• Ability to analyze and solve problems in a systematic, logical, and timely manner.

• Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans