Total 19 pr agent job vacancies in Others category in D09 Cairnhill, Orchard, River Valley

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

• Assist Supervisors and managers to ensure that daily operations are run smoothly.
• Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
• Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
• Run First Ten and Arrivals report to block rooms for arrival guests.
• Enrol guests in Marriott Rewards programme.
• Handle and solve guests’ complaints or assisting them with enquiries.
• Provide information about the hotel and the surrounding community.
• Maintain accurate room status information.
• Update guest profile.
• Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
• Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
• Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• No work experience required.
• Full-Time position(s) available.
• Rotating shift work basis.
• Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

If you’re looking to make a difference in the marketing industry, this role is for you. You will join an award-winning agency in Asia, known for pioneering industry-first innovations in APAC for iconic, global brands in the beauty, health, and lifestyle sector.

We’re recruiting for a passionate Director, to shape the organisation culture and provide strong leadership to the team. You will also be actively engaged in the agency’s growth strategy – including new business pitching and agency product development and offerings. You will seamlessly integrate with the Digital and Creative teams to evolve the traditional strategic planning practices into the creative, digital brand-building world.

COMPANY CULTURE

The agency culture is dynamic, collaborative and progressive. They pride themselves in fostering a culture that values diversity, equity, and inclusion (DEI). The agency recognizes that a diverse workforce enriches creativity and innovation and promotes a more comprehensive understanding of the world. The agency actively encourages employees from different backgrounds, ethnicities, genders, and abilities to bring their unique perspectives to the table, creating an inclusive environment where everyone feels heard and valued.

Alongside its commitment to DEI, the agency also places great importance on mental wellness. We offer various benefits and programmes prioritising mental health, such as employee assistance programs, flexible working arrangements, and day offs for mental wellness activities.

The agency company culture includes wellness benefits, mental health off days, and comprehensive health for your overall wellbeing.

WHAT YOU’LL DO:

• Serve as the client relation leader for key clients and manage client portfolios
• Regional planning and local market implementation - culture decoding of local consumer insights, creative ideation and activations, providing guidance and quality control for execution excellence to SEA market specialists
• Proactively generate new ideas and opportunities to ensure client program success
• Lead a regional team, including SEA market and digital specialists, to deliver quality strategies and execution to clients
• Serve as a role model to team members and create opportunities to enhance the growth of team members
• Identify opportunities for agency/team learning and develop tools/suggestions to expand agency knowledge and understanding
• Demonstrate ability to help teams understand how industry, cultural or media-driven issues can directly or indirectly affect the client.
• Play an integral role in shaping the organizational culture and provide strong leadership to junior team members
• Play an active role in the agency’s new business efforts; take responsibility for the majority of the planning input on pitches, and being the planning representative for the agency in creds
• Work closely with senior leadership to manage account profitability through oversight of team’s productivity

If you can do that, you have what it takes. It might help if you have:

• Experience of 10 years and above in PR, Integrated Marketing Communications, and/or digital
• Display a strong understanding of industry trends to see where the agency can identify opportunities to grow.
• Agency experience is essential; experience managing a small-sized team
• Excellent knowledge and experience in the Southeast Asia markets
• Experience in strategic communications and growth strategy
• Corporate communications and/or experience is an advantage
• Leadership and stakeholder management skills – confident, vocal, and focused
• Detail-minded, independent and a good team player

DeVries PERKS:

• Monthly mental health day
• Hybrid; 3-5 days in office
• Monthly health & wellness stipend
• Work-from-home flexibility
• Mental wellbeing support through Employee Assistance Program counselling phoneline

ABOUT DeVries Global

DeVries Global is a mid-sized brand communications agency that combines the fast-moving, client-centric culture of a boutique with a global footprint across three regions: NA, Europe and Asia. Founded 40+ years ago with 20 people in New York, the agency has since grown to 200+ global citizens across creative capitals around the world: London, Berlin, Beijing, Shanghai, Singapore and Taipei.

We are the First Cultural Communications Agency. What makes our approach unique is that we tackle client problems from culture-in vs. consumer-out. We focus on the future as we decode culture for our clients and have operationalized our mission of creating influence across every aspect of how we work.

We have a carefully curated list of clients across a range of consumer industries, including healthcare, beauty, lifestyle. Our specialty is 360° integrated marketing communications and we excel in driving commerce, elevating brand relevancy and driving consumer affinity and engagement. To learn more about us visit: devriesglobal.com / Linkedin / instagram.com (DeVries Singapore)

DeVries Global is proud to be an equal opportunity employer. DeVries Global is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by DeVries Global relating to employment applications will be used in accordance with our Recruiting Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in DeVries Global.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanation, and solve problems for customers.
• Complete special projects as assigned.

Requirements

• Min GCE 'A' Levels or Diploma in any field
• No experience needed All training provided
• Required to start work immediately

All Interested candidates are invited to email your resume in MS Word format to: ivy.yong@recruitexpress.com.sg

Ivy Yong Shi Mei
R2198995

Recruit Express Pte Ltd 99C4599

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

• A reputable British company is looking for a Reservation Agent & Travel Host.

This position is base in Singapore and work from home most of the time. The resort business is based in Indonesia

70% of the time will be doing reservation work for the resort bookings. 30% of the time will be a travel host to provide a VIP experience to escort the guest from Singapore to Batam Ferry Terminal.

Work schedule will be on shift basis , including evenings, weekends and public holidays.

Jobscope:

• Respond and manage incoming emails, live chats and phone calls regarding to accommodation enquiries
• Enter new reservations, changes or cancellations into the systems
• Process payments and send confirmation details to customers
• Sort out issues related to bookings or reservations
• Provide support to customers who need to amend or cancel reservations
• Meet and greet guests at the ferry terminal upon arrival
• Assist in the advance collection of boarding passes and luggage check in
• Assist with customs and immigration clearance
• Accompany guests onboard the ferry to Batam and hand them over to the team in Batam.

Requirements:

• At least 2 to 3 years of experience in reservations / front desk administration / travel host
• Able to work on weekends and during festive or holiday seasons.

To apply, please email to linusyeo@recruitexpress.com.sg

Linus Yeo Yong Boon

CEI No: R1104497

EA License No: 99C4599

If you’re looking to make a difference in the marketing industry, this role is for you. You will join an award-winning agency in Asia, known for pioneering industry-first innovations in APAC for iconic, global brands in the beauty, health, and lifestyle sector.

We’re recruiting for a passionate Director, to shape the organisation culture and provide strong leadership to the team. You will also be actively engaged in the agency’s growth strategy – including new business pitching and agency product development and offerings. You will seamlessly integrate with the Digital and Creative teams to evolve the traditional strategic planning practices into the creative, digital brand-building world.

COMPANY CULTURE

The agency culture is dynamic, collaborative and progressive. They pride themselves in fostering a culture that values diversity, equity, and inclusion (DEI). The agency recognizes that a diverse workforce enriches creativity and innovation and promotes a more comprehensive understanding of the world. The agency actively encourages employees from different backgrounds, ethnicities, genders, and abilities to bring their unique perspectives to the table, creating an inclusive environment where everyone feels heard and valued.

Alongside its commitment to DEI, the agency also places great importance on mental wellness. We offer various benefits and programmes prioritising mental health, such as employee assistance programs, flexible working arrangements, and day offs for mental wellness activities.

The agency company culture includes wellness benefits, mental health off days, and comprehensive health for your overall wellbeing.

WHAT YOU’LL DO:

• Serve as the client relation leader for key clients and manage client portfolios
• Regional planning and local market implementation - culture decoding of local consumer insights, creative ideation and activations, providing guidance and quality control for execution excellence to SEA market specialists
• Proactively generate new ideas and opportunities to ensure client program success
• Lead a regional team, including SEA market and digital specialists, to deliver quality strategies and execution to clients
• Serve as a role model to team members and create opportunities to enhance the growth of team members
• Identify opportunities for agency/team learning and develop tools/suggestions to expand agency knowledge and understanding
• Demonstrate ability to help teams understand how industry, cultural or media-driven issues can directly or indirectly affect the client.
• Play an integral role in shaping the organizational culture and provide strong leadership to junior team members
• Play an active role in the agency’s new business efforts; take responsibility for the majority of the planning input on pitches, and being the planning representative for the agency in creds
• Work closely with senior leadership to manage account profitability through oversight of team’s productivity

If you can do that, you have what it takes. It might help if you have:

• Experience of 10 years and above in PR, Integrated Marketing Communications, and/or digital
• Display a strong understanding of industry trends to see where the agency can identify opportunities to grow.
• Agency experience is essential; experience managing a small-sized team
• Excellent knowledge and experience in the Southeast Asia markets
• Experience in strategic communications and growth strategy
• Corporate communications and/or experience is an advantage
• Leadership and stakeholder management skills – confident, vocal, and focused
• Detail-minded, independent and a good team player

DeVries PERKS:

• Monthly mental health day
• Hybrid; 3-5 days in office
• Monthly health & wellness stipend
• Work-from-home flexibility
• Mental wellbeing support through Employee Assistance Program counselling phoneline

ABOUT DeVries Global

DeVries Global is a mid-sized brand communications agency that combines the fast-moving, client-centric culture of a boutique with a global footprint across three regions: NA, Europe and Asia. Founded 40+ years ago with 20 people in New York, the agency has since grown to 200+ global citizens across creative capitals around the world: London, Berlin, Beijing, Shanghai, Singapore and Taipei.

We are the First Cultural Communications Agency. What makes our approach unique is that we tackle client problems from culture-in vs. consumer-out. We focus on the future as we decode culture for our clients and have operationalized our mission of creating influence across every aspect of how we work.

We have a carefully curated list of clients across a range of consumer industries, including healthcare, beauty, lifestyle. Our specialty is 360° integrated marketing communications and we excel in driving commerce, elevating brand relevancy and driving consumer affinity and engagement. To learn more about us visit: devriesglobal.com / Linkedin / instagram.com (DeVries Singapore)

DeVries Global is proud to be an equal opportunity employer. DeVries Global is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by DeVries Global relating to employment applications will be used in accordance with our Recruiting Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in DeVries Global.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Handle hotel reservation inquiries with warmth and enthusiasm through phone, email, and online platforms, ensuring each guest feels valued from the first interaction.
• Assist guests in finding their perfect accommodation by understanding their preferences and needs, turning their stay into an unforgettable experience.
• Process room reservations with utmost efficiency, paying close attention to details to ensure a flawless booking experience.
• Confirm bookings promptly and provide personalized reservation confirmations.
• Ensure essential information about guests' stay is communicated in a warm and welcoming manner.
• Respond promptly and accurately to guest queries, providing comprehensive information about the hotel's facilities, services, rates, and local attractions.
• Recognize opportunities to upsell room upgrades, additional amenities, or packages to maximize revenue.
• Monitor room availability, managing room blocks for groups, and coordinating with the front desk and housekeeping to ensure an optimal allocation of rooms.
• Handle reservation changes and cancellations, adhering to the hotel's policies and procedures.

Job Requirements

• Excellent communication and interpersonal skills
• Strong sales acumen and customer service orientation
• Proficiency in OPERA Cloud would be an added advantage
• Attention to detail and ability to handle multiple tasks simultaneously
• Problem-solving abilities to address guest concerns and provide satisfactory resolutions
• Flexibility to work in shifts, including evenings, weekends, and holidays

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

JOB SUMMARY

Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests'.

JOB DUTIES AND RESPONSIBILITIES

1. Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
2. Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedbacks.
3. Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues.
4. Process check-in and check-out accurately.
5. Stay current with all hotel services and events.
6. Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
7. Maintain cleanliness and condition of bar, furniture and food display counter.
8. Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time.
9. Perform opening and closing duties of Club Lounge.
10. Requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
11. Forecast additional meal requirements and communicate special requests to the kitchen.
12. Complete cashier and closing reports.
13. Know all hotel emergency procedures at all times.
14. Cash/ Bank Handling

- Process all payment methods in accordance with Accounting procedures and
policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

15. To ensure and follow established procedures and compliance as per LSOP guidelines.

16. Execute tasks as instructed by Club Lounge Managers / Supervisors.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in Hotel's Executive Lounge.
• Full-Time position(s) available.
• Rotating shift work basis.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in accordance to the Hotel’s standards and the Brand Standards.

JOB DUTIES AND RESPONSIBILITIES

1. Supervise and control the activities of the Bellman and Doorman.

2. Maintain the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to FOM / AFOM / DM.

3. Perform daily Concierge and Bell Service duties which includes, but not limited to:

· Welcoming and greeting guests with a smile and positive attitude,

· Providing hotel guests with information about local attractions,

· Providing hotel guests with reservations-making at restaurants and attractions,

· Providing hotel guests with information about services and facilities of hotel,

· Assisting hotel guests with ground transportation arrangements,

· Liaising with transport vendor in case of discrepancies,

· Escort arriving and departing guests in a pleasant and respectful manner,

· Delivery of packages and luggage for internal and external guests,

· Maintains short-term and long-term luggage storage,

· Reviewing daily movement logs for abnormalities,

· Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism,

· Reviewing the local events and happenings in the city and sharing internally and with guests.

4. Ensure all storage items are recorded, and tags are issued accordingly.

5. Attend daily briefing and 15 minutes training.

6. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.

7. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

8. Ensure function sheet displayed on notice board is updated.

9. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.

10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.

11. Understand the hotel’s safety features and procedures.

12. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.

13. Maintain effective service in line with the Hotel’s Corporate Image

· Company’s Grooming Standard

· Standard Operation Procedures

· Departmental Policies

· Corporate Policies

14. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

15. To ensure and follow established procedures and compliance as per LSOP guidelines.

16. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum qualification of GCE 'N' level
• Have at least 1 year of experience in handling Senior Bellman / Bellman position.
• General knowledge of SIngapore city.
• Great communication & interpersonal skills.
• Great teamwork.
• Able to start work within short notice period.