Total 844 it support executive job vacancies in Others category in Atlantic City, New Jersey

Job Functions

Objectives (Generic responsibility of the job):

1. Manage and administer network, servers, clients and resolve system & application issues.
2. Administer Application IDs and enforce IT security policies.
3. Provide L1 and technical support to end-users & guidance to junior staff.
4. Carry out installation, upgrading and maintenance of hardware, software and infrastructure.
5. Liaise with vendors on IT hardware and software purchase, evaluation and maintenance.
6. Other duties as and when assigned by IT Manager.

1. Server Administration

1.1 Application Servers

1.1.1 Login accounts administration

1.1.2 Security controls

1.1.3 Data backup and restoration

1.1.4 Trouble shoot

1.1.5 Maintenance, installation and upgrading and decommissioning

1.1.6 Recommend and enhance business process and flow.

2. End-users’ support includes setup, troubleshooting & maintenance of Endpoint device.

3. Enforce IT Security policies and establish procedures.

4. License and Service Contracts Management.

5. IT-related procurement.

6. Evaluate and recommend new technology and solutions to enhance Business and infrastructure.

7. Liaise with suppliers & vendors on IT matters.

8. Follow-up and implementation of IT projects.

9. Innovative with digitalization knowledge to transform and sustain internal processes such as RPA and Power Automate.

10. New joiners and Resigned users process completion

11. Cover duties of IT staff in their absence.

11. Any other duties assigned by Management from time to time.

Knowledge and Skills

1. Must-have skills

• Diploma in Computer Science/Information Technology or equivalent
• 5 years’ working experience in similar capacity and industry
• Excellent communication and trouble shooting skills

2. Good-to-have skills

• Basic understanding of IT & Network Infrastructure knowledge is a plus
• Understanding of ISO 270001 and other ISMS framework is a plus
• Knowledge of ITIL is a plus

GS-2210-13:

1. Directs the unit's standardization and evaluation program. Leverages expert weapon system and crew position knowledge to develop policy to assess Cyberspace Operator readiness to perform the mission. Coordinates with MAJCOMs, Numbered Air Forces, Group Standardization and Evaluation, and active duty counterparts to ensure unit evaluation program reflects AF standards and metrics. Develops and institutionalizes methodologies to assess operator's currency and readiness to operate on contingency and training missions. Provides remediation's to trends in operator performance on evaluations. Ensures accuracy of vital records documenting each Cyberspace Operator's evaluations and qualifications. Certifies Crew Information File updates that provide timely operational information required for operators to read before being cleared to operate on missions. (50%)

2. Serves as unit standardization/evaluation evaluator. Performs analysis, evaluates and examines Cyberspace Operators to determine their degree of proficiency in operating a cyberspace weapon system and meeting the standards of particular crew positions and special mission profiles in accordance with published requirements. Conducts scheduled and unscheduled positional, written and supplemental evaluations/examinations. Instructs, verifies and certifies the qualifications of individuals nominated for the Instructor Cyberspace Operator and Standardization and Evaluation Examiner (SEE) upgrade qualifications. (20%)

3. Performs cyberspace operations that protect and defend (or assess the capability to protect and defend) information and information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. Provides for mission assurance of information systems by incorporating protection, detection, and reaction capabilities. Conducts risk and vulnerability assessments of DoD information systems to identify associated vulnerabilities, risks and protection needs. Provides technical and subject-matter expertise to improve the defenses of assessed missions and systems. Defends missions and systems against adversary exploitation. Operates in-garrison and deployed cyberspace weapon systems. At a minimum, maintains currency as a qualified Evaluator Cyberspace Operator. (20%)

4. Applies comprehensive knowledge and understanding of information technology, cyberspace operations, and the unit's tasked missions to develop and monitor unit policies and procedures. Assesses changes to higher-level policies, standards, directives or operations manuals to determine impact on unit plans, policies, programs or operations. Prepares and recommends changes to unit programs to ensure conformance to current guidelines. Ensures offline training environment meets unit mission evaluation needs. Recommends the development of new concepts, criteria, and standards for inclusion in cyberspace operations training programs. (10%)

Performs other duties as assigned.

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable, and easy to use to empower athletes at all skill levels to analyze and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused, and rapidly growing. We are continuously looking for very driven team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

We are seeking an IT Specialist to be part of our global team responsible for managing policies and procedures.

Key Responsibilities:

• Monitoring and configuration of WAN & LAN connections and devices
• Monitoring firewall logs and maintaining backups
• Managing of Microsoft 365 accounts & licenses, specializing in Cloud environment
• Experience in mobile device management
• Responsible for all hardware & software assets, IT inventory and licenses
• Troubleshoot, install and deployment of workstations (desktops/laptops)
• Applying information security procedures and practices to IT infrastructure
• Providing Level 1 and 2 support to service desk operations
• Deploying and configuring existing and new business processes

Skills & Qualifications:

• Minimum 3-5 years of relevant working experience
• Creative, solution-oriented, open to innovations, constantly following technology
• Sound understanding of network and internet access such as WAN & LAN, TCP/IP, SSL, firewalls and VPNs
• Experience with MacOS/iPadOS/iOS devices and Linux OS devices such as Ubuntu is an added advantage
• Familiar with Microsoft 365 administration
• Experience in setup/configuration of antivirus & anti-spam applications
• Experience with backup process and tools
• Working knowledge of requirements of ISO 27001 & PDPA
• Familiar with business process management & corporate IT procedures
• Able to work independently as the sole point of support for a team of 80 employees

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work in the Headquarters overseeing 25 hotels in Singapore
• Attractive bonus

RESPONSIBILITIES:

• Troubleshoot and provide technical support to users on hardware peripherals, software, networks, servers and business applications
• Setting up computer hardware peripherals and performing server installations, administration and maintenance when required
• Ensure all hardware peripherals are updated/ installed with latest security patches/ antivirus to prevent security risks
• Hardware and software inventory upkeep to ensure inventory accuracy
• Performing and monitoring daily data backup
• Liaising with external parties on IT issues and purchases
• Provide 24/7 offsite support on a rotational basis
• Any other duties as assigned

REQUIREMENTS:

• Min 1 year of experience in related field
• Min. Diploma in Computer Studies/Science or related field of study
• Possess sound knowledge and experience in networking infrastructures and web architectures

The incumbent will be responsible for testing client patching, building the pre-production image(s), managing all aspects of Group Policies and scripts, implementing client baseline configurations, testing client changes, and managing the client portion of the Pre-Production Environment.

As an IT Specialist, you will oversee the pre-production environment. Key responsibilities include maintaining and configuring the pre-production setup, conducting thorough testing of client applications, coordinating changes, and managing lab scheduling. You will monitor and report on pre-production environment system performance, troubleshoot issues, and implement security measures.

In addition, this position will need to collaborate and effectively communicate with other Branches within AIF, other Directorates within AIT, and outside Stakeholders to achieve optimum results in Pre-production testing. This will include researching vendor and business best practices, analyzing the risk and impact of proposed changes, and evaluating the overall performance and delivery of products to stakeholders.

Key responsibilities of the ESC Chief Architect include:

Leader: Leads in creating a shared strategic vision for Enterprise and Solution Architecture, motivating colleagues to achieve this vision, and providing clear direction regarding the requirement to execute it. Leads the development and documents the complexity, interrelationships, and dependencies of the Information Technology (IT) Systems in the ESC Program and Portfolio. Leads the ESC EA effort to develop strategies, plans, roadmaps, and schedules to ensure the ESC IT Systems stay current in software, hardware and cloud technology and ESC’s implementation and adoption of artificial intelligence.

Mentor: Organizes and supports the architecture and application development/maintenance teams, aligning individual work assignments to achieve team goals, identifying, and addressing skill or resource gaps, and mentoring staff in support of their effectiveness and professional development.

Change agent: Challenges the status quo, recognizes opportunities in new ways of doing things, and embraces the challenges of making change in the ESC IT environment. Must be able to recognize and understand the emerging information technology trends which are driving change and be able to quickly pivot the ESC EA practice; particularly in the areas of emerging technologies, artificial intelligence, data management and software development/maintenance practices. Empowers and promotes rapid IT innovation while ensuring these innovations are integrated into a single unified ESC EA.

Communicator: Builds coalitions to achieve concrete strategic goals. Communicates effectively in outreach to senior directors, managers, analysts, system architects, and engineers in the implementation of and in understanding the details of the strategy sufficiently well to make decisions and execute the plan that leads to realization of the shared vision.

Contacts are internal and external. Often represents ESC as the primary technical authority for major projects, programs, and other areas of ESC responsibility. Formulates and recommends organizational positions on major projects/policies/issues to senior management. Prepares, reviews, and may approve organizational reports or policies for internal and external distribution. Develops briefings to convey strategic vision or policies to internal and external audiences. Develops new policies, procedures, and approaches taking into consideration FAA policies, government-wide rules and regulations, and industry standards. Develops innovative approaches to attain organizational objectives and optimize resource utilization. Creates, plans, and conducts studies involving complex issues and unique problems. Demonstrates independence in planning time and using assigned resources to accomplish assignments and projects.

Expert: Oversees the information technology used to represent ESC business, data, investment and technology entities and their relationships. These representations directly support strategic planning and decision making. As Chief Architect, the incumbent guides the ESC in determining what it needs to know and how that knowledge should be organized for greatest impact.

Applies experience, expert technical knowledge, and understanding of new technologies and methodologies to perform critical tasks requiring the development of new concepts, systems, or innovative approaches. Identifies and resolves highly complex problems or issues which can be cross organizational. Proposes recommendations for preventive actions. Assignments may include complex system design and integration; extensive research and analysis; investigation and inspection activities; compliance and enforcement.

Performs other duties as assigned.

• You will perform in and lead a team to perform the identification, remediation, and testing of emerging vulnerabilities on Joint and Expeditionary Command and Control (JEXC2) or similar Command and Control (C2) systems.
• You will be responsible for the operation of a support help desk, IT operations management, and support and asset management.
• You will be responsible for IT incident response and reporting, classified processing, IT training services, application services help desk, and SharePoint support.
• You will lead a team of network administrators in the operational support of deployed systems and shipboard systems.
• You will manage multiple critical tasks simultaneously to include scheduling staff and resources across multiple time zones in real time.
• You will support the training and development of MSC staff.
• You will collaborate with the other JEXC2 Functional Leads (Software, Network, Hardware, and Cyber) to resolve operational issues and develop solutions for all JEXC2 C2 product areas and customers.
• You will communicate authoritatively both orally and in writing at all levels of the organization and develop succinct and well-organized written correspondence, plans, reports, and briefs.

• You will work with customers and stakeholders to solve technical problems and provide technical support both in a distance and on-site capacity.
• You will work with Afloat Submarine C4I IPT to assist in or lead the Common Submarine Radio Room Multi-Reconfigurable Training System project planning for the installation, testing and implementation of new systems and technologies shipboard.
• You will perform system testing, fielding, troubleshooting, repair, and maintenance to restore or maintain MRTS systems to normal operating condition.
• You will develop service level agreements that define requirements/expectations for the delivery of customer support services and implement performance criteria to ensure that requirements are met.
• You will implement performance metrics to evaluate the efficiency and effectiveness of the customer support center, applying results in increasing productivity, improving service quality and professionalism.
• You will be calculating metrics within existing performance measurement systems and assisting customer support representatives in their application.

• Supervises the accomplishment of difficult and complex customer support assignments, including recommendations to resolve issues by adapting existing approaches and methods, interpreting guidelines and adapting to new or emerging requirements.
• Interprets IT policies, standards, and requirements and modifying and adapting existing methods and approaches, implementing recommendations independently or as a team member.
• Provides advice and guidance on a wide range and variety of complex IT issues, evaluating and recommending new or enhanced approaches to delivering IT services, and analyzing and recommending resolution of complex issues.
• Researches, evaluates, and provides feedback on problematic trends and incident and request trends and patterns in customer support requirements, assessing overall customer support effectiveness.
• Researches, evaluates, and recommends new tools to enhance delivery of customer requirements.
• Develops customer support procedures, standards, and performance metrics for the organizations serviced.
• Drafts, reviews, and provides comments on procedures, standards, and metrics from higher levels within the organization.
• Plans the work to be accomplished by subordinates which includes setting priorities and schedules for completion of work.

The incumbent will be responsible for testing client patching, building the pre-production image(s), managing all aspects of Group Policies and scripts, implementing client baseline configurations, testing client changes, and managing the client portion of the Pre-Production Environment.

As an IT Specialist, you will oversee the pre-production environment. Key responsibilities include maintaining and configuring the pre-production setup, conducting thorough testing of client applications, coordinating changes, and managing lab scheduling. You will monitor and report on pre-production environment system performance, troubleshoot issues, and implement security measures.

In addition, this position will need to collaborate and effectively communicate with other Branches within AIF, other Directorates within AIT, and outside Stakeholders to achieve optimum results in Pre-production testing. This will include researching vendor and business best practices, analyzing the risk and impact of proposed changes, and evaluating the overall performance and delivery of products to stakeholders.

• Leads departmental deployment of security systems technologies for a variety of administrative, financial, technical and security applications; and provides authoritative input on all matters pertaining to security services.
• Develops policies, plans, and procedures to ensure the continued reliability, security and accessibility of systems, network, and data infrastructure.
• Ensures critical mission systems are in compliance and consistent with the Department's IT Security Program and enhance interoperability and integration for business applications and IT infrastructure.
• Evaluates the impact of new cybersecurity guidance on current programs and recommends changes to existing policies and processes to ensure compliance and responsiveness.
• Provides expert advice, counsel, and instruction to senior management on cybersecurity issues and conducts decision-type briefings, as required, to perform missions and achieve goals and objectives.
• This position may require on call duties on a 24x7x365 basis and may be required to work weekends, nights and/or holidays on a rotational basis or as the need/workload dictates.

• You will assist and support the business development of the department to create an innovation ecosystem where the Department of Defense (DOD), the state and country governments, private industry, academia, and others can collaborate.
• You will provide technical support, planning, business development, interfaces with VIPs, assists in the coordination the Indo-Pacific Department's Technical Capabilities projects, and assists connecting subject matter experts.
• You will interface broadly with technical staff, project managers/leads, stakeholders, and customers.
• You will help provide strategic input for technical capabilities areas and help connect personnel and project resources when required.
• You will perform research on Automated Data Processing and Information Technology work that requires the use of computer systems and software to efficiently and accurately process, organize, and manage data.

Plans and carries out difficult and complex assignments in a variety of systems administration areas. Assignments include interpreting IT policies, standards and requirements and modifying and adapting existing methods and approaches, implementing recommendations independently or
as a team member, providing advice and guidance on a wide range and variety of complex IT issues, evaluating and recommending new or enhanced approaches to delivering IT services and analyzing and recommending resolution of complex issues associated with the configuration of IT
systems also known as systems administration.

Area Information:
Carlsbad Caverns National Park is located 27 miles from the city of Carlsbad in southeastern New Mexico. The Park, at an elevation of 4400 feet, has a semi-arid climate with hot summers, mild winters, abundant sunshine, low humidity, and approximately 10 inches of rainfall per year. Carlsbad (population 29,000) has all amenities and services including medical and dental facilities, motels, banks, restaurants, churches, grocery stores, department stores, and several recreation facilities. Information about Carlsbad and the Carlsbad area can be found at the Carlsbad Chamber of Commerce. Schools include K-12, and New Mexico State University - Carlsbad Campus. Other services can be found in Albuquerque (280 miles), El Paso, Texas (170 miles), Lubbock, Texas (180 miles), or Midland/Odessa, Texas (150 miles). Recreation opportunities are plentiful with Guadalupe Mountains National Park located 50 miles from the city of Carlsbad, two state parks (Brantley Lake and Living Desert Zoo), and the Lincoln National Forest within an hour's drive.