Answering telephone enquiries from clients and other professionals such as social workers, midwives, General Practitioners and Ch.....
Answering telephone enquiries from clients and other professionals such as social workers, midwives, General Practitioners and Child Health, dealing with messages, recording information as appropriate. To be aware that the majority of this work will contain detailed clinical/medical information and use clinical/medical terminology. To be aware that such material may contain sensitive or confidential information Deal with queries or complaints appropriately and to be aware of sensitive information. Use a range of communication tools effectively including email, letter, telephone, fax and memo Access voicemail as necessary and pass on relevant messages Book appointments at the Health Visitors request and send out appropriate letters to clients Ability to retrieve information and use Systm One to gather and input patient details/information as requested Scan/File letters, reports and test results, many of which are of a confidential nature To undertake secure and confidential storage of records accurately and efficiently Photocopying and distribution of literature and information as requested Order stationery and stocks items and to ensure that workable levels of stationery and documentation are maintained within the department Recording of general information in the client notes. Maintain an up to date record of births, transfers in and out of caseload and reviews due Liaison with other agencies, General Practitioners, Hospitals, other Health Visitors, Interpreter Services and general public as necessary Manage own workload on a daily basis, independently and to demonstrate the flexibility required to respond to interruptions and changing priorities Type letters and documents as requested by the Team Leader Participate in team meetings Participate in the staff appraisal scheme as an appraisee and be responsible for complying with agreed personal development plans to meet set knowledge and competence objectives Undertake any necessary skills training, professional updates and mandatory training as appropriate to the post Other duties as requested by Health Visiting teams eg recording of performance data Inclusive Recruitment & Selection We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net Trust Values The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values: Compassion leading by kindness and showing empathy, understanding and respect Accountability striving to do the right thing and owning responsibility Respect value differences, tackling inequality and fostering a culture of inclusion Excellence delivering a high-quality standard of care
