Total 271 job vacancies by NHS Jobs

The post holder is responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care. He/she is expected to teach unqualified staff. The post holder will be expected to liaise appropriatelywith all key members of the multi-disciplinary team andservice users related patients

All teams comprise a cohort of experience practitioners from medical, nursing, social work, occupational therapy, and psychological therapy backgrounds. The PCP team which is described in more detail below works closely with GPS in the borough to provide interventions to patients with mental disorders. Greenwich has a total of 254,557 residents living in 101,045 households. Almost one quarter (24.1%) of the populations are aged 0-17 (61,372 people) and 68% (173,047 people) are working age (ages 16-64). 52.3% of the community defined themselves as White British One-fifth of the population aged 16+ (20.6%) have no qualifications accounting for 41,082 people: the 6th highest across London. 83.1% (211,516 people) of the Boroughs residents recorded either good or very good health at the time of the 2011 Census. However, 7.5% (19.017 people) stated that their day-to-day activities were limited a lot representing the 4th highest rate across the London boroughs. Approximately one-fifth (19.8%) of the Boroughs households are private rented, while 43.3% homes are owner occupied. According to the most recent indices of deprivation (2010), Greenwich ranked as the 28th most deprived local authority district in England and 8th most deprived in London. In February 2012, there were 24,790 people in Greenwich receiving out of work benefits (16.1% of the working age population. This compares with 12.1% for London and 12.6% for England. The team falls within the remit of the Community Mental Health Transformation which has received funding as part of the NHS Long term plan. Within Greenwich there is an Older Adult Team based at Memorial Hospital, a Child and Adolescent Mental Health Team at Highpoint House and Plumstead Health Centre and an inpatient unit (Oxleas), based at Queen Elizabeth Hospital, an Early Intervention in Psychosis Team, Primary Care Plus Team (PCP), an Anxiety, Depression and Personality Trauma Team (ADAPT) and a Crisis Resolution and Home Treatment Team. PCP team operates from one team base: Market Street Health Centre, Woolwich The Forensic Team that supports the directorate is based at The Bracton Centre in Dartford. Rationale for Post Development Demands have risen considerably during and post pandemic and there is now an expectation that there will be a further increase given service development and forthcoming structural changes. We also have a significant increase in ADHD/ASD referrals and must conduct the initial assessment while often those patients with previously diagnosed ADHD and who have stopped medications are referred back to PCP for medication initiation and monitoring. These cases tend to remain for months and some of them have also been with us for more than a year after being declined by other services. Although we will accept the initial referrals from GPs, these are redirected to our local ADHD Services. Role of this post in terms of strategic service development/business planningQuality assurance, to minimise risk of SUI by having Psychiatrist in daily referral screening meeting, minimise complaints given the current longer waiting time between RTT and OPA and therefore delayed treatment plan with patients staying unwell for prolonged periods.

If you are successful at the shortlisting stage, interviews will be held on the 18th of December 2024. For more information, please contact Tony Athersmith (Associate Director of Transport) on 0792 7683 141. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

For full details of the role, please refer to the attached Job Description and Person Specification.

Heathfielde Medical Centre Summary of Receptionist Job Description Job Title:Receptionist Pay:Dependent on experience Line Manager:Reception Supervisor overseen by Practice Manager Hours: Part time Contract:Permanent (subject to satisfactory probation period) Job Summary: Responsibilities Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.). Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income. Open, sort and distribute internal and external post. Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required. When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system. Participate in staff meetings. Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post. Ensure the reception and waiting areas are kept neat and tidy. Cover for colleagues in the event of absence through sickness or holidays as required. To file patients records in the correct manner. To check and update patients addresses, telephone numbers etc, on both manual and computerised records. Chaperone GP if required. Data Protection It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals. Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and Colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner, which is welcoming to and of the individual, is non-judgmental And respects their circumstances, feelings priorities, and rights. Health and Safety All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions. General Clause This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.

The post holder is responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care. He/she is expected to teach unqualified staff. The post holder will be expected to liaise appropriatelywith all key members of the multi-disciplinary team andservice users related patients

The post holder will have principal duties to provide clinical care to Kensington and Chelsea and Westminster residents admitted to Nile Ward. They will be supported by the MDT team that includes a Higher Specialty Trainee (ST- currently two part time STs), 2 Core Trainees (CT 2-3), as well as Occupational therapist, pharmacist and psychologist. The post holder will provide joint leadership with the ward manager, for the performance culture of the ward, ensuring best practice is employed across the ward, and that the Trusts quality and productivity targets are met. They will promote good clinical care for all patients for both their mental health and physical health. A key feature of the Acute Service vision is that in-patient care is delivered by an integrated multi-disciplinary team with a shared sense of ownership for the ward environment as well as the clinical services provided. The post holder will adopt a pragmatic leadership style as a way of promoting this type of ward environment, thus ensuring collaborative working both at a clinical and an operational level. The post holder will be expected to participate in Quality Improvement and service evaluation projects and will be encouraged to undertake any research which may be relevant to either short or long-term service improvement. Together with the Matron and ward manager the post holder will provide overall clinical leadership for the Ward Multidisciplinary team as well as direct clinical assessments and consultations for the Team, including the following: Medical input, consultation and clinical leadership to the ward, and overall clinical responsibility for patients admitted to the unit. Medical input and leadership in care planning and risk assessment for patients subject to the care planning process. Responsible Clinician with responsibilities of attendance at and report-writing for Mental Health Tribunals and Managers hearings. Regular clinical liaison with Community Mental Health Teams including forensic community services, prison services, the Home Treatment Team to ensure timely discharge of patients. Medical input and clinical leadership in line with the Trusts strategic objectives as described on the page 10.

The post holder will have principal duties to provide clinical care to Kensington and Chelsea and Westminster residents admitted to Amazon Ward. They will be supported by the MDT team that includes a Higher Specialty Trainee (ST- full time), 1 Core Trainee and 1 GPVTS and an FY, as well as Occupational therapist, pharmacist and psychologist. The post holder will provide joint leadership with the ward manager, for the performance culture of the ward, ensuring best practice is employed across the ward, and that the Trusts quality and productivity targets are met. They will promote good clinical care for all patients for both their mental health and physical health. A key feature of the Acute Service vision is that in-patient care is delivered by an integrated multi-disciplinary team with a shared sense of ownership for the ward environment as well as the clinical services provided. The post holder will adopt a pragmatic leadership style as a way of promoting this type of ward environment, thus ensuring collaborative working both at a clinical and an operational level. The post holder will be expected to participate in Quality Improvement and service evaluation projects and will be encouraged to undertake any research which may be relevant to either short or long-term service improvement. Together with the Matron and ward manager the post holder will provide overall clinical leadership for the Ward Multidisciplinary team as well as direct clinical assessments and consultations for the Team, including the following: Medical input, consultation and clinical leadership to the ward, and overall clinical responsibility for patients admitted to the unit. Medical input and leadership in care planning and risk assessment for patients subject to the care planning process. Responsible Clinician with responsibilities of attendance at and report-writing for Mental Health Tribunals and Managers hearings. Regular clinical liaison with Community Mental Health Teams including forensic community services, prison services, the Home Treatment Team to ensure timely discharge of patients. Medical input and clinical leadership in line with the Trusts strategic objectives as described on the page 10.

The post holder will have principal duties to provide clinical care to Kensington and Chelsea and Westminster residents admitted to Ganges Ward. They will be supported by the MDT team that includes a Higher Specialty Trainee (ST- full time), 1 Core Trainee and 1 GPVTS, as well as Occupational therapist, pharmacist and psychologist. The post holder will provide joint leadership with the ward manager, for the performance culture of the ward, ensuring best practice is employed across the ward, and that the Trusts quality and productivity targets are met. They will promote good clinical care for all patients for both their mental health and physical health. A key feature of the Acute Service vision is that in-patient care is delivered by an integrated multi-disciplinary team with a shared sense of ownership for the ward environment as well as the clinical services provided. The post holder will adopt a pragmatic leadership style as a way of promoting this type of ward environment, thus ensuring collaborative working both at a clinical and an operational level. The post holder will be expected to participate in Quality Improvement and service evaluation projects and will be encouraged to undertake any research which may be relevant to either short or long-term service improvement. Together with the Matron and ward manager the post holder will provide overall clinical leadership for the Ward Multidisciplinary team as well as direct clinical assessments and consultations for the Team, including the following: Medical input, consultation and clinical leadership to the ward, and overall clinical responsibility for patients admitted to the unit. Medical input and leadership in care planning and risk assessment for patients subject to the care planning process. Responsible Clinician with responsibilities of attendance at and report-writing for Mental Health Tribunals and Managers hearings. Regular clinical liaison with Community Mental Health Teams including forensic community services, prison services, the Home Treatment Team to ensure timely discharge of patients. Medical input and clinical leadership in line with the Trusts strategic objectives as described on the page 10.

As a Health Care Professional, you will be joining our team of clinicians who are on hand 24 hours a day, 365 days a year to assess and address the health needs of detained persons, as well as conducting forensic medical examinations gathering evidence for use in the criminal justice system. The role will involve conducting clinical assessments, identifying and implementing appropriate interventions, collecting forensic samples, providing advice and guidance and maintaining detailed and accurate records to ensure the health, safety and welfare of detained persons held in police custody.

Job Summary: To provide general paediatric services to the Guys and St Thomas Hospital NHS Foundation Trust To participate in clinical and other service activities with the object of ensuring a high standard of patient care To take an active part in undergraduate and postgraduate teaching and training To contribute to the management of the clinical service and service development Provide oversight and develop a model for medical management of children and young people who require spinal surgery Provide High Quality Care to Patients The post holder must be medically qualified and maintain GMC specialist registration and hold a licence to practice To develop and maintain the competencies required to carry out the duties required of the post To ensure prompt attendance at agreed direct clinical care Programmed Activities To ensure patients are involved in decisions about their care and to respond to their views. Research, Teaching and Training Where possible to collaborate with academic and clinical colleagues to enhance the Trusts translational research portfolio, at all times meeting the full requirements of Research Governance. To provide high quality teaching to medical undergraduates and members of other health care professions as required by the Clinical Director To act as educational supervisor and appraiser as delegated by the Clinical Director to ensure external accreditation of training post. Performance Management To work with medical, nursing and managerial colleagues to ensure high performance in the following areas: Clinical efficiency e.g. LOS reductions, reducing cancelled operations and DNA rates. Quality of outcomes e.g. infection control targets, reducing re-admission rates. Financial management e.g. identification, implementation and achievement of cost improvement programmes and participating in efforts to ensure services are provided cost effectively e.g. managing locum agency spend, monitoring and managing the drug budget to target, ensuring accuracy of clinical data for the team. Operational efficiency e.g. day-case rates, waiting list activity and demand management. Medical Staff Management To work with colleagues to ensure junior doctors hours are compliant in line with EWTD and New Deal To ensure that adequate systems and procedures are in place to control and monitor leave for junior medical staff and to ensure that there is appropriate cover within the clinical areas, including on-call commitments To participate in the recruitment of junior medical staff as and when required. To participate in team objective setting as part of the annual job planning cycle. To be responsible for the annual appraisal of all doctors in training, Trust doctors, Clinical Fellows and non-consultant grades as delegated by the Clinical Director/General Manager. Governance To review clinical outcomes in designated area using external benchmarking data where appropriate, to identify and advise variances to the Clinical Director. Participate in clinical audit, incident reporting and analysis and to ensure resulting actions are implemented. To work closely with the Directorate, Patient and Public Involvement panels in relation to clinical and services developments as delegated by the Clinical Director. Participate in ensuring NICE requirements are reviewed and implemented and monitored in the speciality areas. To ensure clinical guidelines and protocols are adhered to by junior medical staff and updated on a regular basis. To keep fully informed about best practice in the speciality areas and ensure implications for practice changes are discussed with the Clinical Director. To role model good practice for infection control to all members of the multidisciplinary team. Strategy and Business Planning To participate in the business planning and objective setting process for the directorate and Trust where appropriate. To represent the Trust at appropriate clinical networks/other external clinical meetings, as delegated by the Clinical Director. Leadership and Team Working To demonstrate excellent leadership skills with regard to individual performance, clinical teams, the Trust and when participating in national or local initiatives To work collaboratively with all members of the multi-disciplinary team and Kings Health Partners as required To chair regular meetings for the specialties To resolve conflict and difficult situations through negotiation and discussion, involving appropriate parties Adhere to Trust/departmental guidelines on leave including reporting absence Job Plan Your job plan is anticipated to contain 6 PAs per week. The appointed candidate will discuss and agree a detailed job plan, as well as personal and professional objectives, with the Heads of Service (HOS) and Clinical Director within 3 months of your start date. As an organisation, we are committed to developing our services in ways that best suit the needs of our patients.This includes asking certain groups of staff to work more flexibly so that we can offer services to patients in the evenings and at weekends. We regard this flexibility as essential if we are to continue to provide first class patient care in the future. As a result, any offer of employment to a consultant post will be subject to you agreeing to work a new more flexible pattern of working in the future if required and in accordance with the provisions of the new Guys and St Thomas NHS Foundation Trust consultant contract. The job plan will be negotiated between the appointed consultant, Heads of service for General Paediatrics and Spinal and their Clinical Directors at least annually. An example of the activities in the proposed job plan is below. The exact days/timings of clinical activities to be worked will be determined by service requirements: Hospital/ location Type of Work Start time and finish time Frequency: DCC or SPA Monday ECH Specialist spinal pre-op clinic General/ inreach clinic Outpatient admin Inreach triage 0900 1300 0900-1300 1300-1600 16.00-17.00 Fortnightly weeks A&C Fortnightly weeks B&D Weekly Weekly 0.5 PAs 0.5 PAs 0.75 PAs 0.25 PAs Tuesday ECH Specialist spinal pre-op clinic Specialist clinic admin Spinal MDT 0900-1300 1300-1600 1600-1700 Weekly Weekly Weekly 1 PA 0.75 PAs 0.25 PAs Wednesday ECH Spinal service development/ Support/ supervision MDTs/Admin related to MDTs Complex patients meeting SPA (teaching, non-patient admin, appraisal, CPD) 0900 1100 11-1300 1300-1400 14.00 17.00 weekly Weekly Weekly Weekly 0.5 PAs 0.5 PAs 0.25 PAs 0.75 PAs Thursday ECH Off Friday ECH Off

Non-Resident Fellow General You will be working also with other non- resident general fellows and will, between you, cover specific ward areas such that all patients are provided with regular review (usually 2 wards). The cancer and haematology service is by 4 other Non-Resident Fellows (5 FTE in total) who work Mon-Fri. The Oncology provision is provided by a team 4 Resident Oncology Fellows, supported by Non-Resident medical staff - 2 oncology and 3/4 haematology working Mon- Fri. There is also resident cover provided with an Intensive Care Fellow There is an opportunity for a full time role (as below) and also an opportunity for those who wish to undertake a post graduate degree (MD, PhD) to discuss options for a shared role such that the appointee would work one week on clinical service and one week off to undertake research. For those interested in the full time role there is an opportunity to undertake speciality interests and training / educational opportunities in the afternoon period in discussion with the Medical Director and 'chief resident'. Job Profile As a Non-Resident General Clinical Fellow, you will provide high quality care to all patients across the surgical and medical ward areas you are allocated within The London Clinic. You will be allocated specific wards to round on each morning (with nurse in charge, pharmacy and AHPs). Job Type: Full-Time, 1 or 2 year fixed term contract, with possibility of further extension. Hours/Shifts: WTE is 44 hours per week Inc. 4 hours CPD, working 8am-5pm Monday to Friday, plus up to 1 in 4 Saturday morning sessions (9am-1pm) if requested. Attendance at morning huddle (8am) and evening handover (5pm) There may also be the option to support a PhD or higher degree of study and reduce the working hours. CPD will be supported for appropriate external meetings with MD approval Opportunities to work with colleagues on Quality Improvement and Audit projects Attendance at monthly CPD in house sessions Attendance at monthly M&M meetings Our medical team is willing to actively work with you to help navigate your particular requirements. So, if you need a break and a versatile work-life balance please let us know as we would love to discuss with you. We are open to informal visits if you would like to explore your potential and the possibilities at The London Clinic. Salary: From £52,000 - £65,000 per annum, depending on skills and experience. Benefits package: Contributory pension scheme (total annual contribution up to 20%). Private Medical Healthcare. 33 day's annual leave (Inclusive of bank holidays). Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more. We also offer excellent career development; with clear career pathways and access to further education. If you are pursuing a higher degree in conjunction with this post, we would consider funding some part of your course/bench fees from our charitable funds. Funding is also available for external CPD, meetings and courses. Duties & Responsibilities Work closely and collaboratively with the Clinical Site Team, Modern Matrons, AHP and Nursing teams, as well as the ITU Fellows, Outreach team, Oncology Fellows and other Speciality Clinical Fellows. Provide clinical support to the relevant Consultants, and be responsible for the clinical care of patients ensuring all in-patients on your allocated ward/s are reviewed daily and undertaking documentation, escalation when needed, as well as ensuring fluids / antibiotics etc are written up, and supporting discharge planning and notifications and writing up TTO's. Ensure safe, high-quality care is delivered across The London Clinic. Ensure high quality timely and effective communication with consultants and other colleagues (ensuring compliance with information governance) Attendance at the 8am safety huddle between RMOs & Fellows, and 10.30am resus / safety huddle and evening handover. Ensure before leaving that all patients under your care have been reviewed and any concerns handed over to the Resident RMO. Ensure all records are accurately maintained and utilised, including manual and computerised records for reporting and audit procedures. Contribute to audit, Quality Improvement workstreams, M&M, Risk, Complaints and Quality meetings and the reports / investigations that feed these meetings working with Divisional Clinical Director, Medical Director and Resident RMOs. Skills & Experience Full GMC Registration with License to Practice. MBBS or equivalent medical qualification, with a resuscitation qualifications (ALS or ILS). Experience of working as a core trainee / Specialist Registrar with experience working within Medical, Surgical or other specialities within the NHS. Excellent communication skills with the ability to recognise sick patients and understand NEWS / escalation processes. Effective time management To have competency in undertaking and assessing routine chemistry results, ECG, blood gases, routine imaging. You should have appropriate skills in the management of sepsis / bleeding, diabetes, acute kidney injury and acute neurological dysfunction and other organ dysfunctions. You should have an understanding and experience of escalation and management of a deteriorating patient and appropriate communication knowledge eg SBAR An understanding of Clinical Governance, Duty of Candour and GMC good clinical practice Effective clinical decision making skills, with a polite, friendly and courteous manner. Understand safe medicine management and display clear, effective and accurate prescribing skills The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). We will seek professional references please indicate if you do not wish us to contact these individuals before job offer. If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

Accountable to the General Manager, and working in partnership with Service Directors and Matrons, the Deputy General Manager (DGM) will support in the operational delivery of Emergency and Acute services, focussing on delivery of the A&E waiting time standards, financial performance, governance, change and business development across the directorate. The successful candidate will be responsible for ensuring good governance and processes for monitoring delivery against all KPIs are in place. The Deputy General Manager will play an important role overseeing development of the Same Day Emergency Care (SDEC) pathway, ensuring the smooth transition of patients between primary care, ED and Ambulatory Emergency Care (AEC). The DGM will ensure this is a seamless pathway at the CWH site and will line manage the Service Managers based within A&E and Acute Medicine to ensure continuity across the entire service within the Trust. Ensuring the smooth flow of patients through A&E, for any acutely unwell patients requiring admission to an acute assessment unit, the DGM will be responsible for ensuring adequate levels of medical staffing with the support of a team of medical rota coordinators. Furthermore, the DGM will support in the development of strategic discharge pathways in collaboration with the site team. The Deputy General Manager will work alongside the General Manager in the delivery of the Directorate financial, quality, performance, productivity and workforce targets, agreed as part of the Divisions business planning, appraisal and personal development process. There will be an important component of the role which requires the successful candidate to have a transformational mind-set, approaching challenges with an inquisitive and constructively critical perspective where innovative solutions are found to complex problems. The Deputy General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trusts Human Resource policies and procedures predominantly at the Chelsea and Westminster site, but ensuring continuity at the West Middlesex University Hospital site. The Deputy General Manager will be expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to ensure delivery of the divisions business plan and strategic vision. The Deputy General Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has a development and training plan consistent with Divisional and Trust objectives. The candidate will be required to line manage the Service Managers to deliver an effective and aligned service across the organisation and support all the staff whom the Service Managers are responsible for the line management of. The Deputy General Manager will be expected to work between the two main hospital sites, delivering a consistent level of cover and leadership between the sites.

DELIVERY OF SAFE, HIGH QUALITY PATIENT CARE Create an environment within the Division that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. Be proactive and innovative in leading the development and implementation of the Division Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, PALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. Work closely with and empower clinicians to achieve optimal decisions for overall patient care. Support clinicians to build pathways that are patient-centred and working with patients as partners in the delivery of excellent healthcare. Promote and supporting the delivery of national and local healthcare standards as one of the ways of raising healthcare standards for all. Utilise benchmarked data to compare performance with similar organisations to ensure continuous improvement and service development. Be responsible for ensuring that the Divisions complaints process complies with national standards. Communicate sensitive and often contentious information to patients, families and staff, including chairing local resolution meetings as required.

Service and Project Management Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes. To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust. To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements. To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike. To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs. To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics. To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager. To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy. To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed. Resource Management Responsible for the management of the service delivery team, including responsibility for training and development and performance management. Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development. Communications & Relationship Management To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed. To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive. To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues. To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements. To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements. Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant. Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services. Information & Systems Management Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust. Other Responsibilities To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation