Assistant to the Deputy General Administration Manager
Full-time
Manager
Blackburn, BB2 3HH, England
3 months ago
The postholder will be expected to: Co-ordinate the administration staff to fulfil the demands of service users Manage rotas to e.....
The postholder will be expected to: Co-ordinate the administration staff to fulfil the demands of service users Manage rotas to ensure that telephones, telecommunications, correspondence and workloads are covered during the required working hours. This may include the distribution of personnel across departments to maintain targets and timescales Provide first line management of the administration team with day to day supervision, appraisals, attendance management, annual leave authorisation and day to day HR enquiries Take appropriate action to resolve difficulties in working relationships within the team, and deal with any day to day difficulties arising amongst members of the team using persuasive skills Maintain confidentiality within the working environment Work flexibly with other administration colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources Ensure accurate and timely input of information into databases Work collaboratively with peers to ensure the administration function fulfils legal requirements and the expectations of the Trust Work without supervision, escalating issues where appropriate Process a variety of administration and financial information Contribute to the recruitment process Assess and manage administration requests according to the appropriate agenda for change banding within the team, some of which could be governed by time constraints Commensurate to the band, assist in providing full administrative support to all Estates and Facilities Managers, to include production of letters, notes and minutes, and other routine correspondence, working to defined service level agreements. Assist in the implementation of any database including, inputting and extracting data in line with departmental procedures Assist in the set up and maintenance of generic working practices COMMUNICATION Communicate effectively with other team members and service users Liaise with internal departments and outside agencies ensuring that all enquiries and urgent matters are dealt with politely, efficiently and in accordance with the Data Protection Act Communicate and liaise effectively with other internal Trust departments and individuals through a range of interpersonal and IT media Deliver regular team updates including team brief, team engagement and ensure good two-way communication systems are in place Arrange, undertake and document regular 121 meetings with staff in line with the service communication strategy Assess and manage HR issues, some of which could be of a sensitive nature including performance and resolution.
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