Major duties include, but are not limited to the following:
- Utilizes a computer to enter and retrieve basic information;
- Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data;
- Prints and assembles packets;
- Properly operates telephone equipment to transfer or place calls on hold;
- Provides professional and courteous customer service;
- Triages telephone calls from customers and/or patients;
- Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff;
- Resolves customer and/or patient complaints;
- Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action;
- Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays;
- Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements;
- Assist with food selections, ensuring appropriateness of menu selections for complex diets;
- Answers the telephone using proper business etiquette;
- Communicates with customers in a pleasant, friendly, personable, and professional manner;
- Communicates effectively via telephone and in-person;
- Attends to both verbal and nonverbal aspects of communication.
Work Schedule: Full Time, Various Schedules
Position Description Title/PD#: Health Technician (Dietetic)/PD99855A
Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds.
Starting at $39,675 Per Year (GS 5)
