Company Name: Tecworks International Pty LtdJob title: Mobile TechnicianJob type: Full-time & PermanentLocation: 18 Main St, Osborne Park WA 6017S.....
Company Name: Tecworks International Pty Ltd
Job title: Mobile Technician
Job type: Full-time & Permanent
Location: 18 Main St, Osborne Park WA 6017
Salary: $70,000 - $76,000 + superannuation
Working hours: 38 hours per week
About us
Tecworks is a company that works in tandem with other businesses providing end to end solutions for their products. We are committed in providing best customer experience in our industry from our frontline employees to our expert engineers.
Qualification & Work Experience
• Relevant Certificate III or above qualification
• Minimum 1 year of work experience
Skills & requirements
• Extensive Technical Expertise: Proven experience in diagnosing and repairing a wide range of mobile devices, including Samsung and Apple products. Expertise in troubleshooting and identifying complex technical issues.
• Samsung Repair Expertise: In-depth knowledge of Samsung repair processes, qualifications, and training required to perform repairs to Samsung’s standards.
• Attention to Detail: Ability to perform repairs with precision, ensuring that every device is restored to optimal functionality and quality is maintained.
• Strong Organisational Skills: Ability to accurately complete job documentation, manage parts inventory, and follow processes to ensure smooth workflow and proper handovers.
• Accountability and Responsibility: A high level of accountability for the quality and accuracy of repairs, taking full responsibility for completing tasks to a professional standard.
• Efficiency Under Pressure: Proven ability to maintain a high volume of repairs, even in fast- paced or pressurised environments, without sacrificing quality.
• Adaptability and Problem-Solving Skills: Ability to adapt to new processes, tools, and technologies while solving technical problems efficiently and effectively.
• Excellent Communication Skills: Strong interpersonal and communication skills to collaborate with customer service teams and provide clear updates on repair statuses.
• Time Management: Strong time management skills, ensuring deadlines are met and repairs are completed within the expected timeframes.
• Team-Oriented: A proactive and supportive team player, willing to assist and mentor less experienced technicians while contributing positively to the team dynamic.
• Commitment to Continuous Learning: A passion for learning and staying current with the latest technology trends, repair techniques, and industry standards.
• Customer-Centric Attitude: A commitment to delivering high-quality service to customers, ensuring their satisfaction by providing timely and effective repairs.
Job description
• Diagnosing and Repairing Devices: Accurately diagnose faults and perform repairs on Samsung mobile devices, tablets, and other brands (including Apple) to ensure they are restored to optimal functionality.
• Quality Assurance: Ensure all repairs meet the company’s high standards, delivering devices back to customers in perfect working order.
• Adherence to Samsung’s Processes: Stay up-to-date with Samsung's latest repair processes, procedures, and technical requirements through required training and certifications.
• Accurate Job Documentation: Complete all job documentation with 100% accuracy, ensuring that information regarding parts used, issues identified, and repairs performed are correctly recorded.
• Parts Management: Properly manage parts inventory used in repairs, accurately logging the parts utilizsd for each job, and ensuring availability for future repairs.
• Process Completion: Complete all steps of the repair process, ensuring that jobs are properly closed out and handed over to the customer service team for customer follow-up and satisfaction.
• Efficiency in Repairing Devices: Consistently maintain high repair speeds, managing a large volume of jobs while upholding quality standards, even in high-pressure situations.
• Customer Service Collaboration: Work closely with the customer service team, providing them with all necessary information to communicate effectively with customers about their device’s status and completion.
• Technical Skill Development: Continuously improve technical skills and knowledge, staying informed of new developments and repair techniques across Samsung and other mobile brands.
• Compliance and Safety: Ensure compliance with all health and safety regulations, maintaining a safe and organised work environment at all times.
• Team Support: Serve as a technical resource for junior technicians, offering guidance and support to ensure team- wide success in meeting repair targets.
Behavioural Capabilities
MODEL | Value Diversity | Promotes respect for diversity and human dignity.
Demonstrates sensitivity to diversity | Appreciates diversity and is open to the perspective of others | Values, builds and develops diverse teams.
THINK | Investigate, Analyse and Make Decisions | Seeks information and analyses evidence and data to make decisions.
Gathers information from key sources to fully understand the situation | Probes for further information to clarify vague or confusing issues | Differentiates key elements from the irrelevant or trivial |
Makes prompt and clear decisions based on comprehensive research | Makes decisions without having to refer to others.
ACHIEVE | Evaluate and Improve | Evaluates processes or programs to drive continuous improvement.
Proactively seeks to maximise opportunities to improve own and team performance | Identifies ways of working better with stakeholders | Ensures efficiency through improving systems, processes and structures | Seeks feedback and reviews results to determine opportunities for improvement | Ensures that high quality standards of work are met.
LEAD | Manage Performance | Sets clear goals and expectations and is accountable for outcomes and behaviour.
Sets standards and goals for individuals and teams | Evaluates teams and individuals in relation to performance objectives | Addresses performance shortfalls quickly, directly and openly with individuals | Recognises good performance | Sets team objectives in line with organisational strategy.
COLLABORATE | Teamwork and Collaboration | Works with others to achieve shared goals.
Provides team with clear direction | Models team qualities such as respect, helpfulness, cooperation and support | Provides an environment which supports members of the team | Provides appropriate support to team members | Balances personal goals with team goals.
