We are seeking a highly skilled and experienced Chief Automotive Technician to lead our team of mechanics and oversee all technical, mechanical, and electrical repairs in our automotive service center. As the Chief Automotive Technician, you will be responsible for performing a wide range of repairs on various makes and models, including high-end luxury vehicles such as Porsche, Bentley, Rolls Royce, Ferrari, Lamborghini, and others.

Responsibilities:

1. Perform Technical Repairs: Conduct comprehensive diagnostics and repairs on automotive systems, including engine overhauls, gearbox overhauls, air conditioning repairs, and electrical repairs. Ensure that all repairs are executed efficiently and accurately, adhering to manufacturer specifications and industry best practices.
2. Lead and Supervise: Manage a team of mechanics, providing guidance, training, and support. Monitor the progress of repairs, allocate tasks, and ensure that work is completed within the set timelines and quality standards. Foster a positive work environment that promotes teamwork, productivity, and professional growth.
3. Diagnostic Expertise: Utilize advanced diagnostic tools and techniques to identify and troubleshoot complex issues in automotive systems. Develop effective solutions and communicate the findings to the team and customers in a clear and concise manner. Make recommendations for repairs or replacements based on accurate assessments.
4. Quality Control: Maintain high-quality standards for all repairs and services delivered by the team. Conduct thorough inspections to verify the completeness and accuracy of work performed, ensuring that vehicles are safe and in optimal condition before returning them to customers.
5. Inventory Management: Manage inventory levels of automotive parts, tools, and equipment, ensuring an adequate supply to support repair operations. Coordinate with suppliers to source necessary materials, negotiate pricing, and maintain cost-effective inventory control.
6. Customer Service: Interact with customers to understand their automotive concerns and provide expert advice and recommendations. Address customer questions or concerns professionally and ensure exceptional customer satisfaction throughout the repair process.
7. Stay Updated: Keep abreast of the latest advancements in automotive technology, repair techniques, and diagnostic tools. Attend training sessions, workshops, and industry events to continuously enhance technical skills and knowledge.

Requirements:

• Extensive experience as an automotive technician, with a proven track record of performing complex repairs and diagnostics on various makes and models.
• Expertise in engine overhauls, gearbox overhauls, air conditioning repairs, and electrical repairs.
• Strong diagnostic skills with the ability to accurately identify and resolve complex automotive issues.
• Proficiency in using advanced diagnostic tools and equipment.
• Excellent leadership and team management abilities.
• Exceptional communication and customer service skills.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to work efficiently under pressure and meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Knowledge of high-end luxury vehicles such as Porsche, Bentley, Rolls Royce, Ferrari, Lamborghini, etc., is highly desirable.

Join our team as the Chief Automotive Technician and lead a dynamic group of professionals in providing top-notch automotive repair services. Together, we will ensure the satisfaction and safety of our valued customers while maintaining the highest standards of technical excellence.

Job Description

• Lead and manage facility teams, including senior managers, managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure compliance with health and safety regulations within the facilities by implementing measures to mitigate risks and maintain a safe working environment.
• Oversee the management of all operators and contracts, ensuring premises are well-maintained and meet contractual requirements.
• Ensure that all maintenance and work programs outlined in the project are carried out within the agreed response, delivery, and completion times.
• Take responsibility for preparing tender specifications, post-contract, and renovation projects.
• Prepare monthly reports and conduct regular meetings with operational teams, management, vendors, and clients.
• Manage budgets effectively, allocating resources efficiently, and anticipating possible delays and budget overruns.

Requirements:

• Possess at least 15 years of experience in related Facility Management or equivalent.
• Hold a minimum Diploma/Degree in Architecture, Engineering, Real Estate, Building/Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently and meet challenging goals within tight timelines.
• Leadership ability and capacity to work under pressure in a complex environment.

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

CHIEF FACILITIES OFFICER - OPERATIONS MANAGER II

OPENING DATE: 01/04/2024

CLOSING DATE: Open Until Filled

Position Overview

The Division Chief for Facilities reports to the Deputy Director of Baltimore City’s Department of General Services (DGS) and leads a team of approximately 75 employees, responsible for the daily operations of a service organization.  Management responsibilities include the development of policy, supervision of personnel, and the planning/implementation of consistent business practices throughout the Divison.  The position also involves establishing and maintaining effective work relationships with customer departments and other external stakeholders.  The scope and complexity of duties for this role will require the individual to exercise independent judgement with limited supervision. 

About the Department of General Services

DGS, an agency that provides support services to other City agencies (our customers), has an annual budget of approximately $100M, and is comprised of four divisions: Administration, Fleet Management, Facilities Management, Capital Projects, & Energy Division(s). The Department is committed to providing healthy work environments and safe, reliable vehicles for City employees by delivering customer service to City agencies who serve Baltimore’s citizens and stakeholders.

About Facility Maintenance Division

The Facilities Maintenance Division is a complex and versatile team consisting of but not limited to building trade/maintenance professionals, contract managers, architects/engineers, security coordinators, real estate professionals, and incident commanders.  The Division is directly responsible for maintenance and operations of facilities within DGS portfolio and providing operational services per SLA’s with City of Baltimore agencies.

The office is located at 200 N. Holliday Street, in downtown Baltimore City.  The position assignment is considered as hybrid in nature as work can be administered both at office and at home.

Division Chief Key Responsibilities

• Creation and implementation of standards, policies, and best practices.
• Plans, organizes, coordinates, directs and controls dynamic staff of various trades, discipline, and skill level.
• Directing through subordinate leaders to manage areas including: building maintenance/operations, non-capital construction, safety, portfolio management/leasing, space planning, and emergency operations and preparedness.   
• Establish plans strategic goals, and mission critical objectives for division; establishes industry-standard metrics for operational expectations.
• Partners with the Department’s Fiscal Office in the creation and management of the Division’s budget. 
• Advises and informs City leadership and City Agency management on facilities needs and priorities, communicating the rapidly changing industry. 
• Responsible for planning, organizing, interpreting, and implementing complex studies related to operational and administrative needs. 
• Seeks out and utilizes State and Federal resources to increase efficiency of operations. 
• Provide oversight and policy review for City-wide facilities management.
• Provide oversight and compliance for real estate.

Candidate Attributes and Abilities

• Strong knowledge of facility maintenance and construction operations.
• Strong leader who is organized, and a strong advocate for employee accountability, engagement and recognition. 
• Genuine and resourceful communicator that has the ability to establish and maintain relationships ranging from front-line employees to the Mayor, as well as across departments.
• Extensive knowledge in troubleshooting, analysis, and approaches for mitigating multiple concurrent conditions/situations.
• Extensive knowledge in recommending priorities and schedules for accomplishing a mix of short-term, mid-term, and long-term projects.
• Thorough knowledge of the principles, practices, regulations, and procedures of operating a governmental service organization.
• Ability to effectively supervise (plan, assign, instruct, review, evaluate, and empower) and manage the work of a medium labor force.
• Ability to make recommendations on operating policies and administrative practices.
• Ability to delegate and achieve results through multiple teams and levels within division.
• Strong in leading and coaching staff.
• Strong in negotiation and compromise to influence internal and external parties to accept concepts, practices, and initiatives of the division/agency as applicable.

Education and Experience Minimum Requirements

• A Bachelor's degree and/or Master’s degree in Business Management, Construction Management, Construction Science, Engineering/Architecture, Public Administration, and/or aligned degree program from an accredited college or university.
• 8 years of senior management in facility management, engineering, or architecture field(s); policy-driven operational responsibilities including 4 years of experience managing homogeneous functions through subordinate supervisors is required.

Preferred Experience

• Progressively responsible experience managing facilities maintenance and operations; project management (processes and construction).  Proven professional in a Federal, State, and/or local municipality or public university system.

Please Submit Resumes and Cover Letters to:

Belinda Harris

Email: belinda.harris@baltimorecity.gov  

This position is an essential position of operations.  

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

The City of Baltimore is an Equal Opportunity Employer