Build your career in Trades with Platform Property Care
Platform Property Care has an exciting opportunity for an experienced Housing Maintenance Service Manager to join our talented Voids Service and lead our Multi Skill Trades team based in Leicestershire.
This is a unique opportunity that has arisen due to our continued expansion. Now is an exciting time to join us! Why? In this newly created role, you will be responsible for growing and evolving the team, supporting them as they continue to expand whilst delivering the service to a broader geography.
As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of void property maintenance to Platform Housing Group and partners housing stock. In the last financial year, our void team delivered over 3,000 property maintenance and refurbishment projects. You will play a key role influencing and supporting the strategic growth of Platform Property Care.
Leading a multi-trade team supported by a supervisor, you will be results focused, ensuring the service is delivered to meet contractual timescales and key performance indicators including sector leading customer experience; whilst supporting the wider Platform Property Care team objectives.
Some things we need from you:
You will be an experienced Service/Repairs Manager, who will have previously worked in the housing/ construction industry, ideally with a relevant qualification. You should also have experience of managing and nurturing large teams and are able to bring the best out of your team.
Some of the things we are looking for:
• Experience of people management, both colleague and contractor, within a maintenance services environment
• Excellent interpersonal skills
• The ability to inspire, motivate and engage your team to deliver results – to be their best
• Experience in working with clients and delivering services that meet KPIs including customer satisfaction and setting a clear level of customer service
• Proven experience of monitoring, measuring, and managing service performance, leading, and motivating a strongly performing team and addressing under-performance where required
• Strong experience of delivering maintenance works on time and to budget, with a right first-time mentality and approach
This role also requires covering the out of hours duty manager rota, which is currently one day in thirteen and includes weekends.
The role requires a full UK Driving Licence and covers housing stock and operatives based in Leicestershire mainly and surrounding counties. Ideally, you’d be based centrally in Leicester. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock, and Skegness.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we’d love to hear from you! For more information or an informal discussion about this role, please contact Adam Rudge, Head of Voids, at adam.rudge@platformhg.com
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
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