Total 24 job vacancies by Jones Lang Lasalle Property Consultants Pte Ltd

Facilities Manager

Work Dynamics - Integrated Facilities Management

Location: Buona Vista

Overview
The facilities lead will oversee the seamless operation of Client Singapore offices. This include both hard and soft services, and ensuring highest standards of service delivery across functions, as outlined in the Service Level Agreement. The facilities lead will optimize operational efficiency, ensuring
compliance with regulatory standards, and creating a safe and productive environment for all employees in Client.

Detailed Work scope

• Ensure seamless office operations by overseeing all hard and soft services, as well as guest’s experiences at the Front of House
• Ensure all queries are responded and rectified within an agreed Service Level Agreement (SLA)
• and quality standards.
• Provide reporting and analytics for Client, including but not limited to maintenance activities,
• inspection and incidents, generate key performance indicators and metrics, budget performance
• and variance analysis.
• Developing, managing and tracking of admin and facilities management budget. This would
• include introducing cost control measures implementation (as identified) to ensure financial
• efficiency.
• Effective vendor management to ensure seamless daily office operations and coordination
• works.
• Serve as a point of contact during emergency situations and facilitate the response efforts.
• Liaise with Building Management Office (BMO) on any initiatives, activities or rectification works
• which may impact office operations.
• Identify areas for process improvement and efficiency gains.
• Propose and implement corrective actions and enhancements to optimize performance.

Sound like you? To apply, you need to be:

• Bachelor's Degree and at least 5 years of Facilities professional experience
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• Excellent verbal and written communication skills in dealing with stakeholders from diverse backgrounds (in English)

South East Asia & ANZ, Facilities Director

What this job involves:

MAJOR RESPONSIBILITIES

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage direct reports (5 FTEs) and act as a coach and mentor
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Client/Stakeholder Management

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Contribute to an Account Plan which meets Client's outsourcing and JLL’s objectives for the account
• Develop and maintain a detailed understanding of Client's business and key factors influencing their requirement for our services.

Operations Management

• Ensure the delivery of all operational requirements as per the client scope of work across the APAC region
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub.
• Work with the respective site service managers, SMEs and site teams to address specific operational issues
• Support Regional Programs such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the hub/countries
• Drive Client specific programs such as technology roll-outs, benchmarking, best practices, hybrid working
• Actively work to ensure that the Hub’s financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Hub and perform audits from time to time
• Oversee and monitor SLA/KPI performance across the region and support the countries to address issues and ensure they are meeting or exceeding target scores
• Generate reports and conduct presentations such as QBR’s as per the service delivery requirements and overall account management.
• Establish consistency in the monthly reporting in each county

Procurement, Vendor and Contracts Management

• Work with the delivery teams to ensure vendors are well-managed, delivering services as per the contract
• Work with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs, well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the client

Financial Management

• Assist the client and Account Director with the development of the property budgets and forecasts in accordance with the financial timetable.
• Look for opportunities to cross-sell services.
• Contract Management
• Support change control process for Regional MSA and SOWs.

Ideal Experience

• Bachelor’s degree in facilities management, building, business or other related field highly desirable
• 10+ years experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific.
• Experience in a diverse range of industries including tech sector advantageous
• Excellent verbal, written communication and presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client's changing needs and requirements
• Proven ability to navigate ambiguity
• Strong analytical, organization and administration skills

Leadership Capabilities

• Gets It Done
• Acts decisively, making timely decisions balancing effectiveness with efficiency. Takes ownership, pushes self and others to accomplish objectives and exceed expectations
• Business First
• Focuses on our teams and our Clients, building and maintaining relationships, continuously seeking to understand the needs, perspectives and motivations of our Client
• Drives Change
• Thrives on change, anticipates and drives change to implement new ideas and ways of doing things. Agile in learning, thrives in a fast changing, high volume and often ambiguous environment
• Inspires
• Inspires and influences others by building a culture promoting JLL as an employer of choice. Asserts own ideas, persuades others to gain support and commitment. Energizes and maximizes others performance
• Thinks Big
• Problem solver who challenges the status quo and thinks ‘outside the box’. Considers the resources required and the relative costs and benefits of potential actions to choose the most appropriate option
• Other Personal Characteristics
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge the status quo
• Works well with diverse teams from various countries/cultures

REPORTING TO

Regional Operations Director

Facilities Administrator

Work Dynamics - Integrated Facilities Management

Key Responsibilities:

Mailroom Operations:

• Manage mail sending and receiving processes, ensuring timely and accurate distribution.
• Oversee and maintain mailroom consumables inventory.
• Implement and maintain efficient mail tracking and delivery systems.

Document and Storage Management:

• Organize and maintain the facilities document management system.
• Ensure proper filing, storage, and retrieval of important facility-related documents.
• Oversee the organization and management of storage facilities.
• Maintain accurate inventory of stored items.
• Implement efficient storage solutions and space utilization strategies.

Stationery Management:

• Manage the procurement, storage, and distribution of office stationery.
• Maintain inventory and reorder supplies as needed.

Facilities Support:

• Assist with cleaning inspections and zoning.
• Help coordinate Preventive Planned Maintenance (PPM) scheduling for various systems and ad-hoc repairs.
• Support the management of the facilities helpdesk.
• Assist with meeting room and event setup services.

Reporting and Coordination:

• Help prepare and submit various FM-related reports.
• Assist in coordinating with vendors and landlords as needed.
• Support the facilities team in utilities reporting.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management

Key Responsibilities:

Preventive Maintenance Management:

• Schedule and coordinate Preventive Planned Maintenance (PPM) for various systems.
• Coordinate and oversee ad hoc repairs as needed.

Vendor Management:

• Support client to review vendors performance and address issues.
• Ensure vendor compliance with company policies and procedures.

Landlord Coordination:

• Liaise with landlords regarding building services such as Annual Shutdown.
• Ensure effective communication between the company and property management.

Admin and Reporting:

• Prepare and submit utilities reports.
• Compile and submit various FM-related reports as required.
• Maintain accurate records of all maintenance activities and inspections.
• Assist to raise Purchase Order and process invoices when required.

Helpdesk Management:

• Oversee the facilities helpdesk operations.
• Ensure timely response and resolution to facility-related inquiries and issues.
• Prioritize and assign tasks to appropriate team members or vendors.

Meeting Room and Event Support:

• Coordinate meeting room and event setup services.
• Ensure rooms are properly equipped and prepared for various functions.

Pantry Management:

• Oversee pantry operations and maintenance.
• Ensure pantry areas are well-stocked, clean, and functional.

Mailroom Operations:

• Support mail sending and receiving processes, ensuring timely and accurate distribution.
• Oversee and maintain mailroom consumables inventory.

Facilities Management

Work Dynamics - Integrated Facilities Management

Duties & responsibilities

PEOPLE MANAGEMENT (where applicable)

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises

OPERATION MANAGEMENT

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Achieve Key Performance Indicators and Service Level Agreement targets

RISK MANAGEMENT

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct

HEALTH & SAFETY MANAGEMENT

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

PROCUREMENT MANAGEMENT

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Candidate Specification

EXPERIENCE

• Min. 3-5 years’ experience in facilities, property management or related field with technical background
• Has experience working in School environment
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills.

COMPETENCIES

• Client Focus & Relationship Management
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Proven ability to employ holistic approaches and looks at long term solutions

Facilities Administator

Work Dynamics - Integrated Facilities Management

Reception Job Description:

The reception team provides a critical function within the organization. They are the first point of contact for our guests. These first impressions are key to setting the scene for a positive office human workplace experience, delivering world-class and seamless customer service.

Call Management

• Receiving, fielding and re-directing internal and external calls

Guest Management

• Welcoming all visitors to the office premises.
• Notifying departmental EA’s and/or meeting host of their guest’s arrival
• Coordinating with building lobby and other reception desk
• Coordinating with Dining Services team as and when needed / arranging catering for local meetings / events
• Creating and running daily reports from EMS / Book-It

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms; reporting any issues by creating tickets and monitoring until issues are resolved

Office Premises Knowledge

• Receptionists will need to gain an understanding of so they are able to engage in passing conversation with guests or when fielding questions from callers

Receptionists must become adept at recognizing key business unit leaders and corresponding EAs and learning any preferences in relation to call forwarding or guest greeting, escorting and delivery.

Physical Reception Areas

• Ensuring the reception area is pristine, clean and tidy at all times
• Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising tickets, and following up until these items are resolved
• Ensuring newspapers, magazines and publications are current and neatly displayed
• Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage

Facilities Administrator responsibilities:

• Assist with office relocation project
• Assist with the events in the office
• Mail / print services (including stationary inventory management)
• Subscription services
• Courier management
• Physical Records Management
• Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
• Pantry services management
• Security requests and monthly access report management
• Expenses and Invoice Management (Finance)
• BMO & cleaning requests, pest control, M&E services

Qualifications:

• Excellent communication skills (both oral and written)
• Proven track record on a busy reception desk with exceptional attention to detail
• Excellent organizational and multi-tasking skills with the ability to prioritize tasks
• Courteous and cooperative
• Able to work independently
• Client-oriented and exceptional customer service skills with the ability to anticipate requests
• Honest and discreet

Facilities Manager

Work Dynamics - Integrated Facilities Management

Client: Bank

Overall Role

Play a vital role in our commitment to providing exceptional workplace experiences for our clients. Working closely with building owners and tenants, you will oversee the efficient and effective operation of the facilities we manage. Your primary objective will be to maintain the highest level of service delivery by coordinating and supervising all facility-related activities.

Duties & responsibilities

• Primary responsibility to develop and implement comprehensive facility management programs, including maintenance, operations, and sustainability initiatives, to ensure the optimal functioning of buildings and equipment.
• Establish and maintain strong relationships with building owners, tenants, vendors, and contractors to foster effective communication and collaboration.
• Oversee all aspects of facility operations, including managing preventive and corrective maintenance activities, ensuring compliance with all regulatory requirements, and implementing safe work practices.
• Prepare and manage the annual facilities budget, ensuring cost-effective solutions that align with financial objectives.
• Conduct regular inspections and assessments of facilities to identify areas of improvement, recommending and implementing innovative strategies to optimize efficiency and reduce operating costs.
• Lead and supervise a team of facilities staff, providing guidance, mentorship, and performance management to ensure a high-performing workforce.
• Collaborate with internal stakeholders, such as project and property managers, to support the successful execution of construction and renovation projects.
• Stay updated on emerging trends and technologies in facility management, incorporating best practices to drive continuous improvement and innovation within our facilities.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations.
• Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
• Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
• 
  

Key Competencies

• Bachelor's degree in Facilities Management, Engineering, or related field.
• Proven experience in facility management, including the management of complex buildings and systems.
• Able to multitask and resolve multiple requests simultaneously.
• Adequate interpersonal skills to manage diverse range of service providers and client representatives.
• Good people skills and ability to interact with a wide range of client users and demands.
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
• Demonstrated experience with continuous improvement initiative.
• Good communicator, confident, friendly, engaging.
• Able to relate to different stakeholders of the organisation.
• “Customer first” mind set

Key Measurables

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

1. Leadership

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues.
• Taking ownership of any work-related issues

2. Personal Effectiveness

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
• Contributes via regular feedback, to the overall performance of the delivery team.

3. Decision Making

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

4. Relationship Building

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions to ensure seamless delivery of service to client.

5. Communication

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

Facilities Manager

Work Dynamics - Integrated Facilities Management

Job Description

• Support workplace projects, such as office moves and renovations, ensuring that they are completed on time.
• Maintain accurate occupancy workstation allocation in the office versus space system.
• Conduct regular headcount and space occupancy updates and to provide such report to client
• Coordination of moves, adds, and changes (MAC).
• Ensure compliance with health and safety regulations, such as fire safety and workplace ergonomics.
• Manage the daily operations of the workplace, including managing facilities, security, and vendor relationships.
• Efficiently track and update FM asset inventories; assist in the storing, disposal, and/or retrieval of FM assets
• Responds to work orders and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Maintain workplace policies and procedures, such as building access, visitor management, and emergency preparedness.
• Ensure that workplace facilities are maintained and cleaned to a high standard, and that workplace equipment is in good working order.
• Ensure daily work orders and feedbacks are addressed and attended to.
• Supervise and maintain the work schedule of the workplace support team, including receptionist, event coordinator, admin coordinator and housekeeping staff.
• Be the point of contact and maintain relationships with external stakeholders, such as building landlords and local government age

Job Requirement

• 1. Bachelor's Degree and at least 5 years of Facilities professional experience
• 2. Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• 3. Able to handle manual duties and perform regular facilities inspections;
• 4. Pro-active, independent, able to work with minimal supervision and perform under pressure;
• 5. Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• 6. Excellent verbal and written communication skills in dealing with stakeholders from diverse backgrounds (in Chinese & English)
• 7. Ability to work flexible hours, occasional weekends and evenings.

Facilities Manager

Work Dynamics - Integrated Facilities Management

Service Delivery

• Deliver high quality, prompt and courteous Facility Management services in support of Client’s business needs in a safe working environment
• Liaise regularly with client and client tenants to discuss and report on Facility Management issues
• Manage and report detailed facilities cost accounting data; Provide timely and accurate budget reports
• Prepare and manage capital forecast for equipment maintenance and replacement
• Oversee 3rd party service delivery to meet the requirements of the agreed scope of works
• Process customer space requests and supervise implementation of strategy including Churn works
• Manage service delivery to meet and exceed Key Performance Indicators (KPI) as agreed with the client; Maintain KPI reporting and metrics
• Conduct Customer communication and feedback surveys
• Perform Duty Personnel facilities support role as scheduled

Critical Management

• Support Client safety teams to develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity with regards to property operations
• Liaise with client representatives to manage the Business continuity
• Coordination of Risk Management systems. This will include:
  Legal
  Health, Safety and Security Management
  Fire Safety and essential services
  Emergency Evacuation
• Others as may be needed from time to time

Occupant and Contractor Services

• Assist in the co-ordination of make goods, fit-outs, capital expenditure works, churn management, service providers and service provision
• Purchase building goods and services subject to Client Purchasing requirements/ contracts and goals for cost reduction
• Ensure relevant consultant sign-offs are obtained for each Project
• Manage provision of all services to be of high standard, cost effective, and to achieve targeted savings
• Create and maintain a customer-focused team environment that supports the vision of Client Singapore
• Proactively solve problems as they arise
• Encourage and support individuals to achieve their full potential
• Proactively seek to improve the systems and processes of all operations in response to changes in the marketplace
• Negotiate and manage Service Level Agreements

Principal Tasks

• Manage the day to day operations of the Office
• Work with the team to ensure tenancy expectations are met
• Manage billing and recovery of costs from appropriate Client cost-centers, including all Budgetary requirements
• Manage 3rd party / subcontractor performance
• Manage all supplier relationships
• Implement energy management process/es
• Liaise with relevant Government Authorities as required
• Prepare and submit comprehensive monthly management reports on Facility management activities
• Answer management enquiries
• Build effective working relationships with all staff
• Ensure all staff are effectively trained on all facilities policies and procedures

Key Relationships

• key stakeholders/ staff
• Maintenance companies
• Personnel recruitment agencies
• Technical support providers
• Other Service Providers

What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned facility. You’ll also implement facilities management procedures and performance measures—and ensure that they are always maintained. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.

Winning our clients’ trust

As the assistant facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Position Goals:

• To achieve high level of client satisfaction
• Establishing and managing the service delivery team
• Delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting
• The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's regional outsourcing objectives of cost savings, consistency and risk management

Duties & Responsibilities:

Leadership

• Establishes the vision and strategy of the account plans and ensuring the client receives exceptional delivery
• Understand the client's key business drivers, focus the team to ensure those priorities are aligned with our deliverables
• Ensures the account team is high performing
• Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

• Serves as regional single point of contact for JLL's service delivery and escalation point
• Accountable for the service delivery to meet contractual obligations of JLL
• Manage relationships with key stakeholders in the Client's organization
• Develop and implement business plan which meets the Client's outsourcing and JLL's objectives for the account

Financial Management

• Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
• Meet the agreed growth targets for the account.
• Look for opportunities to cross-sell services.
• Responsible for collection of fees from client and tracking of outstanding payments.

Contract Management

• Ensure adherence to the contract
• Responsible for the achievement of key performance indicators, service levels and other measures as contracted
• Implement and manage the change control process
• Manage the governance process for the account

Operations

• Responsible for direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc.
• Actively manage the professional development of all direct reports
• Prepare and implement a Succession Plan for the account
• Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• Develop and implement standard operating procedures and processes for the account
• Develop, implement and manage all regional initiatives and programs for the account
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Prepare monthly and any instructed reporting to the satisfaction of the Client

Employee Specifications:

• Minimum 10 years' experience in Facilities Account Management
• Tertiary qualifications in Facilities Management / Property or Building Management
• Has handled complex account structures, either running multiple teams, across multiple locations and countries
• Has experience in handling client and/or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
• Has demonstrated experience in balancing the interests of the client with those of the Firm
• Has experience in translating client needs into existing or new business growth
• Has handled a P&L

Personal Characteristics:

• Demonstrated superior client relationship skills - able to interact and interact face to face with external clients
• Demonstrated superior people management skills - ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have four to six years’ experience in a commercial / tenancy-based office facilities environment or other related fields? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s an ace in health and safety requirements, vendor management and facilities technical systems management.

Organised and analytical

We’re looking for a self-motivated and quick-thinking assistant facilities manager who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great assistant facilities manager. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Senior Facilities Manager

Role Purpose

An exciting opportunity has arisen for a Senior Facilities Manager who will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The Senior FM will oversee the teams in APAC supporting all on account. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service and communication.

What this job involves

The key focus for this role will be to support the team in APAC to ensure clear management and ownership in driving the internal operations of stakeholders and its clients. Ensuring services to the highest possible standards are delivered within adequate timeframes as well as representing the client and JLL values in appearance, presentation and manners throughout the APAC portfolio.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.

You will be instrumental in ensuring the APAC workplace delivers a great experience for visitors and staff whilst also overseeing some remote sites. Your ownership of these multiple sites and people management to ensure you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

• Promoting high level of satisfaction among client users by promptly responding to their service requirements.
  
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
• Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
  
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service
• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager
  
• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion
• Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Bachelor's degree or equivalent facilities or property management experience.
  
• Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
• Ability to react quickly and decisively when faced with a problem or issue
• Able to work off their own initiative and with minimal direction
• Strong team player with a commitment to support their colleagues
• Able to demonstrate superior people management skills
• Ability to work under pressure and to tight deadlines
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services.
  
• Superior client relationship management skills.
• Strong leadership, supervisory and people management skills across multiple service lines.
• Ability to work without supervision and drive positive outcomes.
• Experience in a customer facing environment within technical FM services.
• Experience with event management and planning.
• Must be able to demonstrate flexibility in relation to type of works carried out and availability.
• Excellent written and oral communication skills, including presentation and negotiation skills.
  
• Ability to display initiative, confidence, and professionalism at all times
• Must be prepared to travel in order to support region wide delivery
• Ability to plan and manage financials within budget and time constraints as well as identify cost savings and avoidance opportunities.
• Experience with contract management, vendor management and small capital projects.
• Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
  
• Able to demonstrate knowledge of local health and occupational safety requirements
• Experienced in dealing with critical facilities and vendor management for specialized services
• Strong written and verbal English as a second language
  

You also need to be:

• Self-motivated; confident & energetic
  
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
  

Critical Competencies for Success

• Firm First mind-set
• Able to cooperate and work well with others to meet targets
  
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards
• Client Focus & Relationship Management
• Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Project Management & Organizational Skills
• Proven ability to manage multiple and complex operational matters on a daily basis
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
  

Facilities Manager

Work Dynamcis - Integrated Facilities Management

Location: Biopolis

What this job involves:

Putting operations in your hands

Your main focus will be to ensure the office services operations are running seamlessly and optimally by implementing our JLL client-focused processes. The Quality Assurance support for hard and soft services operations as well as systems validation, projects, users management all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will support the Cluster Lead in providing high operational standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the site team in directions that help make the facility perform at its best and enhance user experience. You will also support the site leadership in financial management and manage Quality Assurance for the R&D site.

A typical day for you also involves contact with the site team and the clients’ users to plan and execute strategies for operational excellence.

Sound like you? To apply you need to have:

Core facilities management skills

If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have at least 5 years of experience in facilities management.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

Facilities Coordinator (School)

Work Dynamics - Integrated Facilities Management

Location: Bukit Batok

Key Responsibilities:

1. Event Coordination:
- Plan, coordinate, and execute various school events such as assemblies, concerts, exhibitions, and sports events.
- Liaise with event stakeholders including staff, students, parents, and external vendors to ensure events are well-coordinated and successful.
- Manage event logistics, including venue setup, equipment arrangement, and catering services.
- Coordinate with teachers and students to organize performances, presentations, and displays during events.

2. Traffic Management:
- Implement and enforce traffic management protocols to ensure safe and efficient flow of vehicles and pedestrians during school assembly and dismissal times.
- Direct traffic flow and assist students and parents in safely entering and exiting the school premises.
- Collaborate with school administration and security personnel to address any traffic-related issues or concerns.

3. Facilities Management:
- Oversee the maintenance and upkeep of school facilities, including classrooms, auditoriums, gymnasiums, and outdoor spaces.
- Coordinate with maintenance staff and external service providers to address facility maintenance and repair needs promptly.
- Conduct regular inspections to ensure facilities meet safety, cleanliness, and functionality standards.

4. Communication and Collaboration:
- Communicate effectively with various stakeholders including school staff, students, parents, and external vendors to ensure clear understanding of event and traffic management procedures.
- Collaborate with other departments such as administration, security, and transportation to streamline operations and address cross-functional needs.

Facilities Coordinator - Safe Permit & Operations

Work Dynamics - Integrated Facilities Management

Location: Mapletree Business City (Pasir Panjang)

Client: Leading Global Technology company

DUTIES & RESPONSIBILITIES

The FC must be able to offer assistance to all staff at this site. The expression “Going above and beyond” is a normal operating standard for this position. The FC will perform any other tasks that may be assigned to them which is related but not exclusive to customer service, hospitality and experience, finance and admin, project coordination, the broad spectrum of facilities & building management and operations (hard and soft services, transport and waste management, etc), space planning, event management and any others that may fall within the scope mentioned.

Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:

• Ensure messaging is consistent and in line with directions given by the Supervisor.
• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in authentic, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.
• Provide a positive environment where things get done.
• Take ownership of customer issues and proactively seek to resolve them quickly.
• Provide end to end service; take responsibility and accountability.

Provide exceptional communication to clients:

• Communicate effectively and correctly.
• Respond, follow up and close – both via email and in person in a timely manner.
• Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:
• Information about the history of the office location, and the office design concept.
• Information on the facilities of the building, in the office, and of the general area.

Vendor Management

Emergency response procedure and incident reporting.

Safe Permit

• Manage the Safe Permit Portal: - Oversee and maintain the Safe Permit portal, ensuring smooth operations and user accessibility.
• Manage end-to-end Safe Permit Submission - Review submitted permit
• Handle the registration process for vendors
• Conduct Training:- Provide training sessions to external vendors and other stakeholders on Safe Permit procedures and protocols.
• Compliance: - Ensure adherence to Safe Permit protocols and EHS (Environmental, Health, and Safety) regulations.
• Familiar with risk assessment and method statements.

Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:

• Be the eyes and ears of the EHSS and soft services/hard services/ operations team. Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless whether it is a temporary or permanent solution, and where it is possible to do so without compromising on safety and standards.
• Report infractions immediately and according to procedure.
• Report and log data on unusual occurrences such as property damage, injuries, theft, etc and create detailed incident reports in a timely manner:
• Gather information in accordance with procedure and prepare incident reports within KPI or policy guidelines and free from errors.
• Provide back-up support and cover to absent team members. Provide emergency on-site attendance as needed:
• Carry out tasks relating to customer service, hospitality and experience, administration, the broad spectrum of facilities & building management and operations (hard and soft services, and waste management, etc), event management and any others that may fall within the scope mentioned.

Critical Competencies for Success:

Client Focus & Relationship Management:

• Demonstrates proactive and professional approach to customer service and stakeholder engagement
• Able to interact with a wide range of client staff, including senior levels and support staff
• Able to manage conflict and balance between client and JLL requirements
• Has a customer service oriented attitude

Leadership, Collaboration and Team Worker:

• Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
• Able to work collaboratively and be part of a team working towards meeting deliverables

Project Management & Organizational Skills:

• Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines
• Proven ability to manage multiple operational matters on a daily basis
• Providing onsite support:
• You will be the upper facilities management’s trusted right hand on all facilities-related activities.
• Perform routine site inspections to ensure all building processes and best practices are implemented and maintained.

Problem Solving & Strategic Thinking:

• Capacity to deal with ambiguity and solve problems effectively
• Analytical
• Able to employ holistic approaches and looks at long term solutions

Other Personal Characteristics:

• Strong communicator
• Good presentation skills and possesses strong verbal & written communication skills (English & local language).
• Skilled at using positive language
• An active listener
• Passion for quality
• Has an eye for detail to make sure the best delivery of services
• Self-motivated
• Confident and energetic

Facilities Coordinator

Work Dynamics - Integrated Facilities Management

What this job involves:

Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.

Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing support including event management, basic housekeeping, office supplies and pantry services. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures, and comply with the firm’s guidelines and strategies.

Sound like you? To apply you need to be:

Experienced

At minimum, you have a Bachelor’s degree in facilities management, building, business or other related field and/or 3-4 years’ experience in facilities, property management, hospitality or related field. You have experience working in fast paced rapidly changing environment and possess good knowledge and understanding of the following:

• Critical facilities
• Local occupational health and safety requirements
• Vendor management for specialized services
• Basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Commercial contracts (as well as proven capacity to interpret them)

Capable

You are equipped with excellent planning & organizational skills in prioritizing work and meeting tight deadlines You have a proven ability to manage multiple and complex operational matters on a daily basis. You are analytical and demonstrate the capacity to deal with ambiguity. You effectively provide long term solutions to complex problems by employing quantitative and holistic approaches.

People Person

You are able to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements. Internally, you are an effective leader who provides good training and promote open, constructive and collaborative relationships at all levels of staffs across the region.

Inspiring

You have a passion for quality and an eye for detail to make sure the best delivery of services. You are able to effectively deal with stressful situations as well as adapt to rapidly changing situations. You focus on meeting performance targets and can work well with others in the process. You are open to new ideas and willing to challenge status quo in initiating and following through with improvement initiatives. People describe you as a self-motivated individual who is confident, energetic and exhibits honesty & trustworthiness.

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.