Total 4 Fresh/Entry Level it support executive job vacancies in Manufacturing / Production category in The United States of America

職稱： 銷售及行銷主管

地點：雪蘭莪州蒲種

職位描述：

我們正在尋找一位充滿活力、積極進取的銷售和行銷主管加入我們的團隊。成功的候選人將負責制定、實施和執行銷售和行銷策略，以提高品牌知名度、產生潛在客戶並推動收入成長。這個角色需要強大的溝通能力、創造力和主動解決問題的方法。候選人應願意在國內和國際出差以會見客戶、參加行業活動並推廣公司的產品和服務。

主要職責：

• 銷售發展：透過積極的銷售策略（包括客戶拜訪和演示）來識別、瞄準和確保新的商機。
• 客戶關係管理：與新客戶和現有客戶建立並維持牢固的關係。
• 行銷活動：協助策劃和執行行銷活動，包括線上和線下行銷活動。
• 潛在客戶開發：制定策略以產生新的潛在客戶並跟進潛在客戶。
• 市場研究：進行市場研究以確定趨勢、競爭對手活動和客戶需求。
• 活動協調：代表公司參加本地和國際貿易展覽、展覽和會議。
• 報告：監控和報告行銷工作的有效性並提供改進建議。
• 協作：與行銷、產品和客戶服務團隊密切合作，確保銷售和行銷策略保持一致。
• 產品知識：深入了解公司的產品，以便有效地向潛在客戶傳達價值主張。

要求：

• 教育背景：行銷、工商管理或相關領域的學士學位。
• 經驗：至少 2-3 年銷售、行銷或相關領域的經驗。有 B2B 銷售經驗者佳。
• 技能：
  • 優秀的溝通和人際交往能力。
  • 較強的談判和表達能力。
  • 能夠獨立工作並作為團隊的一部分。
  • 精通 Microsoft Office 套件（Word、Excel、PowerPoint）和 CRM 系統。
  • 數位行銷經驗是一個優勢。
• 旅行：願意國內和國際出差（最多 30-40% 的時間）。
• 屬性：
  • 自我激勵，積極主動地達成目標。
  • 創造性解決問題的能力。
  • 適應不斷變化的市場條件的能力。
  • 較強的組織能力，注重細節。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會
• 有薪培訓和發展

Work Hours:

- Monday - Friday (Morning Shift: 8AM - 5PM / Afternoon Shift: 1PM - 10PM)

What we are looking for:
- Basic Knowledge In IT Or Email Outlook,
- Basic Knowledge In ITIL
- Duties are mainly dispatching incident tickets via remedy and allocate these incidents to team mates for issue resolution
-Email Monitoring of IT Issues and assigning emails to respective team members for resolution.
- Job Level: Fresh Graduates/Junior 1-3 years

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

ABOUT US

Katalon, established in 2016, has rapidly evolved into a leading provider of a modern, comprehensive quality management platform. Our Katalon Platform empowers teams in quality assurance, DevOps, and software development to deliver exceptional customer experiences with increased speed, ease, and efficiency. Boasting over 30,000 global teams as clients, including several Fortune Global 500 companies like PwC, KPMG, and Abbott, Katalon is acclaimed as a top automation tool by renowned review platforms such as G2, Gartner, Capterra, and IT Central Station.

ABOUT POSITION

The Customer Support Team is responsible for helping our end-users overcome their issues while using our products by answering support tickets, troubleshooting problems and resolving technical issues.

Mission: Deliver the highest quality of customer service & product support while maintaining customer satisfaction

Responsibilities:

• Providing appropriate solutions and information about products to customers, prioritizing and dealing with the questions in a timely manner.
• Manage the online FAQ and support article knowledge base.
• Responding to queries from customers by the system.
• Administrative support for the customer support team members according to instructions.
• Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment.
• Other tasks and responsibilities as assigned

Must-have

• Interest in the software testing field and technology.
• An ability to communicate and collaborate well with people.
• Ambition to learn and self-motivation with attention to detail.
• Have good administrative and organizational skills.
• Excellent written and verbal communication in English.
• Be patient, empathetic, and able to listen to customers to provide excellent service and support.
• Aptitude to learn and understand new and emerging technologies.

Nice-to-have

• Bachelor's degree in Computer Science / Software Engineering or equivalent;
• Knowledge of any testing tools such as Katalon Studio, Selenium WebDriver, Postman, or Robot Framework…
• Software Testing certificate is a plus.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Attractive compensation package including achievable Performance Bonus (modeled at 20% gross annual salary)
• Well-organized onboarding materials & programs to help you acquire required domain & product knowledge in a timely manner
• Flexible working time, self-managed leaves together with high-end working equipment from Apple & Dell

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.