Key responsibilities:

• Provide 24x7 production support onsite / offsite.

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Key skills required:

• Mainframe, Cardlink

• COBOL, JCL, VSAM, CICS, Ezytrieve

• Microsoft Office

Work Hours:

- Monday - Friday (Morning Shift: 8AM - 5PM / Afternoon Shift: 1PM - 10PM)

What we are looking for:
- Basic Knowledge In IT Or Email Outlook,
- Basic Knowledge In ITIL
- Duties are mainly dispatching incident tickets via remedy and allocate these incidents to team mates for issue resolution
-Email Monitoring of IT Issues and assigning emails to respective team members for resolution.
- Job Level: Fresh Graduates/Junior 1-3 years

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

Job Responsibilities:

1. Assembling cakes according to flavour

2. Frost cakes according to their correct colour

3. Decorate cake and 3D cakes

4. Ensure cleanliness in your work station

You know you are suitable if:

1. You are efficient and productive

2. You have great work flow organisation

3. You are motivated and driven

4. You are meticulous and pay attention to the small details.

5. You know terms relating to cakes

Specialise in:

Must have strong skillset for Dough for tart shells

Must have strong skillset for Dough for puff pastry

Good to have skillset for cakes

Responsibilities

• To collect the requirements, design, develop, configure, test, implement, support and improve ServiceNow

• ITSM tool.

• Customize ServiceNow applications, modules, forms, workflows, and user interfaces based on business requirements.

• Analyse the business operation needs and translate into technical requirement

• To support, troubleshooting, administration, perform patching and upgrades of ServiceNow;

• Write server-side scripts, client-side scripts, business rules, and UI policies using ServiceNow's scripting language.

• Customize and extend ServiceNow functionalities using platform features like Business Rules,

• Script Includes, UI Actions, UI Macros, and Service Portal.

• Collaborate with cross-functional teams, including system administrators, business analysts, and project managers, to deliver successful ServiceNow projects.

• Provide technical support and troubleshooting assistance to end-users for ServiceNow applications and functionalities.

• Advise on tools technology adoption based on business & technical consideration.

• Propose integration strategies for the various technology components to achieve a holistic solution.

Requirements

• Minimum 3 years’ experience with implementation and support of ServiceNow modules.

• Must have ServiceNow certification, (e.g., Certified Application Developer)

• Three (3) or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products

• Two (2) or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development

• Two (2) or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)

• Knowledge and experience integrating ServiceNow using platform APIs and integration tools is a MUST.

• Hands-on development and customization of ServiceNow applications.

• Solid understanding of web technologies such as HTML, CSS, and RESTful APIs.

• Strong communication and interpersonal skills.

Licence no: 12C6060

Objective:

As a Product Consultant, you will represent and promote premium performance apparel at our mall-based retail store. Your goal is to drive sales by offering expert product knowledge, exceptional service, and tailored recommendations to customers with a passion for quality apparel.

Key Responsibilities:

•Become a trusted expert on premium performance apparel products.

•Engage with mall visitors and customers, offering top-tier service, answering questions, and providing personalized product recommendations.

•Proactively approach potential customers, demonstrate product features, and drive sales through effective communication and product expertise.

•Maintain visually appealing and well-organized product displays, ensuring stock is always available and properly presented.

•Conduct product demonstrations and workshops to educate customers on the benefits and features of premium performance apparel.

•Monitor product inventory, manage stock replenishments, and ensure accurate tracking.

•Assist in the planning and execution of promotional events, product launches, and marketing campaigns to enhance brand awareness and boost sales.

•Collect customer feedback and share insights with management regarding preferences, trends, and areas for improvement.

•Collaborate with the store team to achieve sales targets and maintain a positive, cohesive working environment.

•Ensure cleanliness of display stands and accurate product pricing.

•Provide monthly reports on competitors’ sales and promotional activities.

Requirements:

•Diploma or equivalent.

•Passion for premium performance apparel with a strong understanding of product features and benefits.

•Excellent customer service skills with a friendly, approachable demeanor.

•Strong communication and interpersonal abilities.

•Sales-driven, with a proven track record of meeting or exceeding sales goals.

•Ability to work flexible hours, including evenings, weekends, and holidays.

•Prior retail experience is a plus.

One of our clients is looking for a candidate for a 12 months contract position:

The SSO team provide identity and access management tooling as a middleware delivery team, supporting authentication and authorization for both internal and external customers.

Using several standardized frameworks, the team maintains and governs access policies and works to deliver technologies to ensure that the right entities have the appropriate access to technology resources.

The jobholder will be part of multi-geographical (presence in 3 regions and 6 locations) and multi-disciplined team, providing support and project delivery for the SSO and Identity Management platforms in the following topics:

• Architecture
• Project Delivery
• Platform Support and Maintenance
• Incident and Problem Management
• Change Management
• General The candidate will also be well versed with cryptographic notions such as RSA, symmetric and asymmetric encryption, certificates and digital signatures etc.

Architecture

• To provide architectural expertise thereby driving change and improvement in technology and process.
• To contribute to the development of the SSO and LDAP technology roadmaps.
• To liaise with CIB architecture teams in undertaking architectural reviews.
• To stay abreast of emerging technologies and technology trends.
• To automatize the process to accelerate the delivery time Project Delivery
• To take responsibility for the delivery of key projects around SSO and LDAP which are aligned to drive significant change within the platform.
• To work with the Application Production Support project managers in defining, designing, documenting and implanting new functionality for existing and new applications.
• To liaise with the Application Developers in low-level diagnosis of on-going issues.
• To provide subject matter expertise on SSO and IDM technologies to all business application teams.
• To act as technology evangelists for the improvement of process and technology in use for the Authentication services within Client Platform Support and Maintenance
• Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to Infrastructure layers)
• Pro-actively manage the capacity of production applications

Incident and Problem Management

• To work with partner teams to conduct analysis of major and critical incidents.
• To identify tactical or strategic improvements that can be introduced to help reduce the number of on-going incidents within the SSO and LDAP area. Change Management
• To work within the change management framework adopted by Client to ensure that all changes to the production environment are planned and executed in a controlled manner.
• To take responsibility for the quality of changes within the SSO and IDM environments, ensuring that changes raised are of sufficient standard in terms of technical and planning detail.
• Attending and sharing knowledge / updates in the Weekly Change Control Board Meetings and the Weekly Problem Management Meetings. General
• Perform pre-assigned tasks to accomplish the function responsible for. The nature of these tasks are Change The Bank or Run The Bank
• Work cooperatively with the other members of the team
• Ensure adherence to processes and procedures
• Request improvement of knowledge (training) when needed
• Apply own initiative, within the levels of acceptable risk
• Whenever in doubt, escalate and seek advice and guidance
• If the nature of the position is user-facing, then all the guidelines and principles of user service mentality and behavior should be applied
• Escalate risks / issues to the manager of the team
• Minimise operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
• Ensure appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.
• Provide a direct contribution to the client’s operational permanent control framework. As this is a production support role, focusing across a range of different and mostly innovative technologies, candidates must possess the aptitude and desire to learn. In addition, ability to be on call and provide support out of hours is essential.

Professional Knowledge & Expertise

Essential:

Technical Skills essential for the role include, but not limited to:

• CA Siteminder Web SSO
• SOA security - SAML / WS-Security
• Autoprovisioning tools such as BMC ControlSA, Sailpoint, or Forgerock
• LDAP
• Kerberos / SSL/TLS / PKI / GSS-API / SPNEGO
• oAuth2, OpenIDConnect
• IIS/WCF/WIF, WAS security models
• Infrastructure standards for network load balancers, servers, networks and storage
• Automation mind-set with experience in using tools like Ansible
• Scripting skills using Python/JS or shell
• Application Server : Good exposure in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS
• Proven logical and methodical problem analysis and troubleshooting skills
• Working with an industry recognised service desk and project management toolset
• Clear communicator in both written and oral forms Desirable:

Technical Skills desirable for the role include:

• Axway Security gateway
• SQL, Database schema
• Authentication services for APIs
• Exposure to Apigee API gateway
• Knowledge of Process & Quality management, ITIL v2/v3
• Microsoft Project, Advanced Excel, PowerPoint and Word
• Knowledge of Atlasian Jira Task Management toolset
• Previously used ServiceNow as a Service Desk Management product
• Soft & Interpersonal Skills
• Very strong analytical skills
• Strong attention to detail
• Structured and methodical mind-set
• Ability to operate with demanding Senior IT Management
• Can do attitude; look at changes as opportunities to improve
• Team oriented
• 
  

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Team Introduction

The Platform Product Management team is under TikTok Trust and Safety. Their goal is to keep the platform running smoothly and to guarantee user safety. The Human Moderation product team is responsible for optimizing the core human moderation metrics in coordination with OPS team, and designing the process, strategies and toolings to empower OPS team. We build and improve lots of products such as Moderation tools, management tools, training tools to improve the efficiency, quality and user experience of the moderation team.

What you will be doing:

1. Responsible for the construction of overseas content security Human Moderation platform, participate in the whole process of product planning and demand management, promote the scientific and efficient management and application of the Ops team, and improve the overall efficiency and experience of the business;

2. Connect with the business team, go deep into the business scenarios, dig out the pain points of business needs, dismantle them into executable products/operation paths according to the problems, and build a generalized platform capability;

3. Collaborate with the teams of all directions in the platform to unify the review rules, provide efficient and versatile product tools, and promote the standard and efficient operation of the entire process of product projects;

4. Responsible for data analysis after product launch, tracking and optimization effects, and promoting continuous product innovation and optimization.

Qualifications

- Bachelor's Degree and above in relevant fields, Engineering or Computer Science background is a plus;

- Working experience as a Product Manager in ToB tools / SaaS / Platform products in high growth in the tech/software/internet industry with demonstrated success in launching new products and features;

- Experienced with Workforce Management systems (Beisen / Workday / SuccessFactors/ PS / SAP /UF / HRIS work experience is preferred.

- Knowledge of scheduling/attendance/ working hour management/performance review is a plus;

- Strong understanding of business, able to relate to users' pain points. Has good business sense, communication skills and strong cross-functional collaboration skills;

- Data and result-driven with strong analytical skills, using data to support decision-making;

- Able to prioritise under a short timeframe with multiple counterparts and stakeholders to achieve the business goal;

- Have a strong ability to work under pressure, have the courage to overcome difficulties, and accept challenges;

- Self-starter with strong learning ability, curiosity, and business acumen to drive a new product to support a new business.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Team Introduction

The Platform Product Management team is under TikTok Trust and Safety. Their goal is to keep the platform running smoothly and to guarantee user safety. The Human Moderation product team is responsible for optimizing the core human moderation metrics in coordination with OPS team, and designing the process, strategies and toolings to empower OPS team. We build and improve lots of products such as Moderation tools, management tools, training tools to improve the efficiency, quality and user experience of the moderation team.

What you will be doing:

1. Responsible for the construction of overseas content security Human Moderation platform, participate in the whole process of product planning and demand management, promote the scientific and efficient management and application of the Ops team, and improve the overall efficiency and experience of the business;

2. Connect with the business team, go deep into the business scenarios, dig out the pain points of business needs, dismantle them into executable products/operation paths according to the problems, and build a generalized platform capability;

3. Collaborate with the teams of all directions in the platform to unify the review rules, provide efficient and versatile product tools, and promote the standard and efficient operation of the entire process of product projects;

4. Responsible for data analysis after product launch, tracking and optimization effects, and promoting continuous product innovation and optimization.

Qualifications

What you should have:

- Bachelor's Degree and above in relevant fields, Engineering or Computer Science background is a plus;

- At least 5 years of work experience as a Product Manager in ToB tools / SaaS / Platform products in high growth in the tech/software/internet industry with demonstrated success in launching new products and features;

- Experienced with Workforce Management systems (Beisen / Workday / SuccessFactors/ PS / SAP /UF / HRIS work experience is preferred.

- Knowledge of scheduling/attendance/ working hour management/performance review is a plus;

- Strong understanding of business, able to relate to users' pain points. Has good business sense, communication skills and strong cross-functional collaboration skills;

- Data and result-driven with strong analytical skills, using data to support decision-making;

- Able to prioritise under a short timeframe with multiple counterparts and stakeholders to achieve the business goal;

- Have a strong ability to work under pressure, have the courage to overcome difficulties, and accept challenges;

- Self-starter with strong learning ability, curiosity, and business acumen to drive a new product to support a new business.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process
• Schedule and plan production activities based on job orders
• Monitor the lead time of producing the finished product
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order
• Ensure production schedule meet the delivery date
• Liaise with suppliers for powder coating
• Troubleshoot discrepancies and quality issues

Requirements:

• Experience in aluminium working sector and manufacturing
• Able to lead team members on production and installation
• Have experience in working machineries
• Able to read technical and installation drawings
• Ensure products and install quality
• Planning of production schedules and allocate sufficient Manpower
• Implementation production processes and maximize efficiency and reduce production waste
• Implementing continuous process improvements
• Preparing material and equipment lists, PO, cost analyses and estimated cost
• Provide training staff for new production teams
• Working hours & days: 6 days work per week 8:30am to 5:30pm.
• Working location - Ubi

• The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
• Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.
• Proactively identify opportunities to improve system efficiency and/or availability.Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Job Requirements:

• At least 8 years of Mainframe experience.
• At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.

Job Objectives

As part of Digital bank L3 support team, we are looking for senior developers who have good knowledge in J2EE development.

Key Responsibilities

· As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

· Update Jira, Confluence with change details

· Coordinate with peer developers, Platform team to get solution reviewed, code reviewed

· Coordinate with testing team to ensure defects are addressed on priority.

· Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

· Ensure code merged on regular basis to git.

· Take end-to-end ownership on production defect fixing until released to production.

Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Key Requirements

· At least 10 years of JEE development experience

· Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.

· Experience in development of Microservices using Spring boot

· Exposure to following:

o Apache Camel integration framework, XML, SOA Architecture, Object Design and Modeling, DevOps (Git, Jenkins, Maven, Artifactory, Sonarcube, etc.), Axway API gateway, Intellij

· Experience with using RDBMS (Oracle / Maria DB / SQL Server) and at least one of NoSQL (Mongo) database.

· Implementation knowledge of design patterns, Transaction handling and Oops concepts

· Experience in developing with testing frameworks such as Junit, Mockito.

· Hands on experience on shell scripts and proficiency in using Linux/bash shell.

· Understanding of Continuous build and Integration methodologies.

· Experience in integrating and using wide variety of open source technologies and cloud services

· Go getter attitude in getting things done with minimal supervision

· Able to work extended hours and over weekends to support Prod releases / investigation of Incidents

· Experience in Kotlin / Android development is a Plus

· Experience working in a L4 preferable.

Note:

Banking and financial services experience / working in large implementation is necessary.