Total 50 communications manager job vacancies in Manufacturing / Production category in The United States of America

We are seeking a highly skilled and experienced Staff Product Manager with a focus on Cybersecurity to join our talented team. As the Staff Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our cybersecurity product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges in the cybersecurity landscape.

What you get to do in this role: 

• Lead the strategy, execution, and overall success of the SecOps product.
• Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input.
• Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule.
• Generate compelling, market-validated use cases and spearhead ideation sessions.
• Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts.
• Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow.
• Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization.
• Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives.
• Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition.

Job Description 

About the team and role 

As a Staff Inbound Product Manager, you will be responsible for applications and capabilities within our Talent Development product portfolio. By collaborating with customers and internal teams, you will help deliver competitive and commercial product solutions that enable HR organizations to improve employee satisfaction and proactively guide and develop the talent of their organization while harnessing the power of AI-based Talent Intelligence and automation on the Now Platform®, a single system of action for the enterprise. 

What you get to do in this role:    

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue 
• Communicate product priorities and build consensus with cross-functional stakeholders including other Product Managers and Product Leaders 
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 
• Work with multiple teams to guide projects through development and bring high-quality products to life 
• Integrate usability studies, customer research and market analysis into product requirements to enhance user satisfaction 
• Communicate complex problems into easily understood requirements for UX, Engineering, and Data Science that guide a team provide solutions 
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences 
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team. 

What we do:

In manufacturing and other cyber physical environments, managing the technology that runs industrial processes has become increasingly complex. Many organizations are often still dependent on manual processes and legacy knowledge to maintain their critical Operational Technology (OT) environment.  As a result, it’s challenging to gain a complete picture of operational technology and one minor issue can quickly evolve into a complex problem with costly solution.

ServiceNow® Operational Technology Management provides a complete and contextual view of OT systems, so customers can keep them secure—and up and running. We can help customers safeguard and manage OT systems across industrial operations with a single system of action.

What you get to do in this role:   

• Develop, own and deliver the product roadmap for the service management product portfolio for the Operational Technology (OT) market
• Demonstrate strategies and tactics to deeply understand the market problems for service management in Operational Technology and bring that perspective back into the organization (“voice of the customer”).
• Analyze the competitive landscape and where ServiceNow fits into the ecosystem.
• Working with UX Design, lead prototyping and early ideation of new product features, capabilities.
• Work directly with engineering team members to build products that solve market challenges
• Partner with cross functional teams (outbound PM, marketing, pre/post-sales) to formulate product plans and execute on product roadmap.
• Leverage existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner and influence horizontal products and platform roadmaps to leverage innovations delivered across the entire ServiceNow product portfolio.
• Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market.

We’re looking for an experienced and dynamic Product Manager to join our team and help drive the development of case management solutions across multiple industry verticals. In this role, you'll have the opportunity to make a substantial impact by creating foundational components that can be utilized across our organization, empowering teams to scale efficiently and effectively.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Overview: Looking for experienced Product Managers who are entrepreneurial and proactive in spirit to join the ‘Enterprise Architecture' product team.

Key Attributes:

• Product Ownership | The candidate should demonstrate a track record of owning successful Enterprise product development in a SaaS environment.
• Execution | The candidate should be proactive in the action they take.
• Analytical | The candidate should understand how to interpret information and how to apply it in action. They should always be looking for ways to scale.
• Skilled Communicator | The candidate should be able to communicate and manage cross-functional teams to get results.

What you get to do in this role:   

• Lead product strategy that sets us up for success.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences. 

What you get to do in this role:

• Responsible for the creation, deployment and maintenance of ServiceNow Customer Workflow leading practices assets and service offerings including process documents, workshop materials, stories, use cases, etc. 
• Identify areas of deployment process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency of assets
• Liaise with the Product Line Business Unit to ensure leading practice collaboration and alignment, product roadmap input, and overall partnership is in place
• Understand future product release roadmap and its impact to field delivery approach and services offered
• Ability to assess the impact of an upcoming release to existingdelivery assets as well as identify the need for new assets to be created, taking into account industry trends and customer needs 
• Enable delivery teams and Partner Managers on new and updated assets
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements
• Assist in strategic customer meetings providing deep subject matter expertise.

Role:

We are currently looking for a seasoned Product Manager for our Automation Engine business. Automation Engine is part of the underlying platform technology and includes Integration Hub, our over 175 Spokes, and our new RPA Hub capability. As part of the ServiceNow Automation Engine team, you will lead key aspects of the integration portfolio working with Design, Engineering, and other PM leaders to define and build the capabilities to power the next generation of the ServiceNow platform.

We're looking for an individual who wants to apply disruptive thinking to the way people view Integrations and replace manual and disconnected business processed through the ServiceNow. You will evaluate how the solutions in Automation Engine can be used to increase workplace productivity for all our customers. You will lead by introducing innovative ways to simplify integrations for citizen developers and thus enabling hyperautomation experiences on the ServiceNow platform while improving the daily lives of millions of our users.

What you get to do in this role:   

• The Product Manager will be involved in product strategy and inbound product management for the low-code integration portfolio. You will also work cross-functionally with Engineering, Product Design, Outbound Product Management, Support, and Training.
• Set the strategy of key Integration Hub product areas to evangelize low-code integration
• Determine low-code / no-code process automation features and capabilities required to unlock customer and business use cases
• Define and own execution of the short and long-term roadmap
• Provide subject matter expertise and perspective on ServiceNow’s unique differentiators against other Automation and iPaaS solutions 
• Develop a content strategy for Integrations, enabling us to lead with prebuilt integration content
• Collaborate with ServiceNow business units (IT, employee, customer, etc.) on leveraging Automation Engine as part of their offerings
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies
• Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
• Be a visible product expert, sharing best practices both internally and with customers
• Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

About the team: This role is part of our Legal and Contract Management BU. Our main product (Legal Service Delivery) is growing rapidly leveraging technology and AI to deliver innovative solutions that drive productivity and streamline legal workflows. We believe the future of legal operations lies in a seamless blend of human expertise and AI-driven assistance, and we are looking for talented individuals who share this vision.

What you get to do in the role:

As a Senior Product Manager, you will play a pivotal role in delivering key product capabilities for legal workflows, driving the development of a legal AI assistant powered by GenAI and expanding into newer customer segments. In this role, you will:

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue.
• Define and articulate the product roadmap for Legal Service Delivery ensuring alignment with business goals and customer needs.
• Lead the GenAI program for the Legal and Contract Management BU, ensuring alignment with all stakeholders and the successful launch new capabilities.
• Communicate product priorities and build consensus across multiple stakeholders.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences

Team 
ServiceNow’s Healthcare industry products team is focused on helping healthcare providers improve hospital operations, patient safety and care, and audit response. We are a team of experienced and passionate product managers who drive product vision, define customer needs, and collaborate to deliver innovative solutions. 

ServiceNow’s Healthcare industry products team is focused on helping healthcare providers transform hospital operations, increase productivity of clinicians and care team members, streamline collaboration between departments, and elevate patient care. 

Role  
We are looking for a Staff Inbound Product Manager to help drive our healthcare provider industry products in our Hyderabad office. In this role, you will be responsible for defining product capabilities, managing them from concept to delivery, and ensuring that they align with customer needs and market trends. You will work closely with engineers, designers, researchers, and cross-functional teams to build solutions that make lives easier for clinicians, support services, and patients.  

What you get to do in this role:  

• Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle.  
• Collaborate with researchers and designers to define, validate, and test innovative product ideas.  
• Engage with customers to gather feedback, validate concepts, and identify opportunities.  
• Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams.  
• Collaborate with engineering on release management, addressing risks and dependencies.  
• Develop and maintain the product roadmap for short-term and long-term releases.  
• Work with sales, marketing, services, and support teams to ensure successful product releases and adoption.  
• Provide recommendations on pricing and packaging.  

We seek an exceptional Staff Outbound Product Manager, IT Service Management (ITSM) based out of India to own customer program activities associated with ServiceNow’s ITSM Product Suite.

In this role, you will head ITSM’s Product Advisory Council (PAC), an annual customer program centered on the Voice of the Customer. You will collect feedback to foster innovation in ITSM and shape its products, also boosting customer adoption and usage and customer involvement in other critical ITSM and ServiceNow initiatives. You will recruit, manage, and interact with a large group of existing ITSM customers to gain and bring back actionable feedback to influence product strategy and our roadmap. You will  work across teams, both internal and external, as a leader of best practices for strategy and flawless execution of this important customer-facing initiative. You will drive and can expect high collaboration with multiple cross-functional teams (e.g., inbound product management, outbound product management, ITSM product leadership, UX Research, Design, Event Management, Release Management and other ServiceNow PAC leaders).

Our customers are the employees of the world’s largest companies, and our mission is to provide them a positive, lasting experience not only with ITSM but also with ServiceNow. Your contributions to ITSM via the PAC will significantly impact our success. You'll join a team passionate about innovation and excellence, with the freedom to blaze new trails and take ownership of your work. We are looking for people who have the magic combination of product, program, and customer management skills.

What you get to do in this role:

• Manage annual PAC membership, including: recruitment, vetting, and selection of the right participants in line with ITSM product strategy and priorities.
• Plan, drive, and execute top-notch, customer-facing quarterly PAC events (live and digital) via management of key cross-functional stakeholder inputs.
• Create a collaborative environment, intentionally design sessions, and leverage new and existing tools to facilitate open customer communication and feedback sharing and influence customer adoption and usage.
• Drive PAC strategy in alignment with ITSM leadership and relentlessly innovate to realize ITSM’s ROI in PAC. 
• Lead ITSM in best practices for collecting and dispositioning Voice of Customer via a closed feedback loop process with Product Management and the customer.
• Participate in a PAC Community of Practice to share information and best practices across all ServiceNow PACs.
• Be a trusted advisor for customers and ServiceNow stakeholders
• Proactively identify and address potential roadblocks, challenges, and questions before they impact the team.
• Develop a deep understanding of customer pain points, partner with Inbound Product Managers to define market opportunities, and influence roadmap priorities
• Engage with customers to explain product differences and justify pricing when necessary
• Deliver and present with authority and empathy at events and during other external and internal activities.
• Build content to drive PAC activities including project plans and customer and ServiceNow-facing communications and manage web-based forum for customer/ServiceNow information sharing and interaction.

We are in search of an experienced Product Manager who possesses a good understanding of ServiceNow Platform. The ideal candidate will have 5-7 years of experience in product management, with some background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity of thought, creative thinking, and execution capabilities are essential for this role. While not mandatory, ServiceNow certification is considered a valuable asset.

Key Responsibilities:

1. Product Management Expertise:
• Develop and refine the product vision, strategy, and roadmap for ServiceNow Customer Workflow modules, focusing on Customer Service Management and Public Sector  product areas.
• Prior experience on Public Sector Digital Services is preferred.
• Collaborate with stakeholders to gather requirements and prioritize feature enhancements based on customer needs, market trends, and platform capabilities.
• Experience working in Agile development methodologies is preferred.
2. Innovation:
• Collaborate with cross-functional teams to brainstorm, prototype, and validate new features and capabilities. Drive innovation by continuously exploring new ideas and opportunities to enhance the base product and address evolving customer requirements.
3. Communication, Collaboration and Stakeholder Management:
• Communicate product updates, roadmap changes, and project statuses effectively to internal stakeholders, customers, and partners.
• Act as a subject matter expert on PSDS product, providing guidance and support to sales, marketing, and customer success teams.
4. Experience on NOW platform
• Communicate effectively with developers regarding platform knowledge and CSM modules
• Keen to develop and enhance technical expertise in the PSDS product area

1. Problem-Solving Abilities:
• Strong problem-solving skills and the ability to tackle complex and ambiguous product challenges with a structured approach

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
  

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
  

This role is part of our Employee Workflows business unit that creates and takes employee service and experience products to market.  We are seeking an experienced Outbound Product Manager, who is passionate about delivering solutions that provide employees with the best possible experience at work.

As an Outbound Product Manager for HR Service Delivery, you will play a lead role supporting HR Service Delivery products and play a critical role in getting these products to market.  At ServiceNow, the Outbound Product Management team has a seat at the table to collaborate closely with many teams like Marketing, Sales, Solution Consulting, Inbound Product Managers, and engineering.

What you get to do in this role:

• Craft go-to-market materials used to enable Sales and Partners on product capabilities, messaging, enhancements, and roadmaps.
• Be a primary partner for Inbound Product Managers based in India providing continuity between India and US based teams.
• Drive adoption-at-scale activities including Community content, webinars, and customer meetings
• Provide technical product knowledge to internal stakeholders and partners to ensure successful implementations for customers on this new product.
• Deliver vision, strategy, and roadmap sessions for customers and partners.
• Be a conduit for market and customer requirements into the development of product strategy and roadmap.
• Partner with Product Marketing on content and demos to support go-to-market.
• Partner with solution consulting to define the use case outcomes and product narratives to support customer-facing sales demos.
• Assist in preparation of briefing materials for analysts.
• Curate customer product adoption stories that can be used for marketing materials, references, and in sales pursuits.
• Partner with and support Employee Workflows Outbound Product team on customer Community content needs, Live on ServiceNow webinars, Product Advisory Councils, and Special Interest Groups.
• Collaborate with Platform and other product teams on both product strategy and go-to-market strategy and activities.
• Play a role in defining pricing and packaging needs.
• Analyze competitor offerings and market dynamics to ensure our products remain competitive and meet customer expectations.
• Understand how customers are using the product and where the product is meeting or failing to meet customer expectations and adoption goals.
• Track product adoption metrics.