Total 19 Business Management / Project / Planning job vacancies in Kuala Lumpur

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma,
• Advanced/ Higher/ Graduate Diploma, Engineering/ Business Studies/ Administration/ Management, Secretarial, Finance/ Accountancy/ Banking/ Project Human Resource Management or equivalent.
• Required skill(s): able to communicate with all level of people, proficient in both written & spoken in english, Prompt with experience in interior fit out with of related field, MS Office.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Secretarial/Executive, Enginering background or equivalent.
• 1 Full-Time position(s) available.

General Scope:

The Project Secretary plays a pivotal role in overseeing and coordinating the administrative and documentation aspects of construction and consultancy projects. This position demands exceptional organizational skills, meticulous attention to detail, effective communication, and a fundamental understanding of contract law.

Qualifications and Skills:

Proven experience in project management and administration, with a fundamental understanding of contract law.

Strong organizational and communication skills.

Exceptional attention to detail and the ability to manage complex documentation.

Proficiency in project management software and Microsoft Office applications.

Knowledge of industry standards and processes in construction and consultancy.

Professional qualifications in mechanical engineering are preferred.

Previous experience in ISO auditing is a plus.

This job description outlines the critical responsibilities of the Project Secretary role for construction and consultancy projects. It underscores the importance of meticulous planning, adherence to contractual obligations, and effective communication, with a special focus on the essential skill of understanding contract law to ensure project success and compliance.

Perks & Benefits

• Personal leave
• Personal development opportunities

Job Responsibilities :

• Provide administrative support to the construction team, including managing schedules, coordinating meeting, and handling correspondence
• Maintain and organize construction project documentation, including contracts, permits, reports, and other project-related documentations. 
• Assist in preparing and distributing project reports, meeting minutes and other documentations as required. 
• Coordinate communication between the construction team, subcontractors, suppliers, and other stakeholders. 
• Support the procurement process by assisting with the preparation of purchase orders, tracking deliveries, and maintaining inventory records. 
• Assist in monitoring project timelines and milestones, ensuring that deadlines are met and project activities are on schedule. 
• Handle general office duties, inclufing filing, data entry and managing office supplies.
• Ensure compliance with company policies, procedures, and safety regulations in all administrative activities.
• Provide supporting in organizing and coordinating site visits, inspections and meetings. 
• Assist in managing budgets and financial records related to construction budgets. 
• Any other tasks as and when required by superior and management

Job Requirements :

• At least 2 years of working relevant experience in related field / preferably in construction or related industry. 
• Knowledge in construction terminology and processes is an advantage
• Fluency in English and Bahasa Malaysia is required.
• Fluency in Mandarin is an added advantage.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
• Strong organizational and mulitasking skills, with the ability to prioritize tasks and meet deadlines. 
• Willing to travel from time to time
• Working days ( Monday - Friday )

Perks & Benefits

• Employee equity
• Central location
• Personal leave
• Open culture
• Personal development opportunities

Job Description

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a DevOps Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives.
• Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes.
• Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments.

What You'll Do:

• Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives.
• Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes.
• Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools.
• Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms.
• Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases.
• Collaborate with development teams to streamline application code integration, testing, and deployment processes.
• Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery.
• Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency.

What We're Seeking:

• Good understanding on Java or any other OOP concept
• Good understanding on messaging such as Kafka will be a plus
• Good understanding on relational and non-relational databases will be a plus
• Curiosity for continuous learning and improvement
• Good ownership with the responsibilities assigned and deliverables

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Central location
• Medical insurance
• Open culture
• Mental health coverage

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Quality Assurance & Test Analyst of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Driving software quality and efficiency within our organization
• Designing test strategies, leading testing teams, and implementing best practices to enhance overall software quality.

What You'll Do:

Test Case Execution:  

• Execute test cases based on project requirements and test plans.  
• Follow pre-designed test cases or develop own cases to test various functionalities of the bank’s digital mobile platform and other solutions.  
• Conduct both manual and automated testing to validate software functionality.  
• Document test results and report defects to the development team. 
• Assist in setting up and maintaining testing environments and testing automation tools by administering configuration and troubleshooting tasks.  

Defect Tracking and Reporting:  

• Identify, document, and track software defects using issue tracking systems.  
• Provide detailed defect reports to assist developers in understanding and resolving issues. Communicate bugs clearly and concisely, providing detailed information for easy understanding and resolution.  
• Collaborate with the team to verify bug fixes and ensure the closure of reported issues. 

Regression and Performance Testing:  

• Conduct regression testing to ensure that new software changes do not adversely affect existing functionality, and performance testing to ensure the solution platform is able to withstand high workloads  
• Develop and maintain regression/performance test suites for different software applications.  

Test Documentation:  

• Create and maintain test documentation, including test cases, test scripts, and test data.  
• Contribute to the development and enhancement of test plans and test strategies.  
• Update test cases status, log testing efforts and maintain testing artefacts  

Collaboration:  

• Work closely with engineers, product managers, testing providers, system integrators and other stakeholders to understand project requirements. 
•  Analyze and clarify testing requirements with project managers, product team and engineers  
• Participate in team meetings to discuss testing progress, challenges, and potential improvements.  
• Communicate effectively with cross-functional teams to address quality concerns. 

 Automation Support:  

• Assist in the development and maintenance of automated test scripts. Collaborate with automation engineers to identify test cases suitable for automation.  
• Adherence to Quality Standards:  
• Ensure adherence to established quality standards and processes.  
• Contribute to the continuous improvement of testing processes and methodologies. 

What We're Seeking:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications.  
• Relevant certifications in software testing (e.g., ISTQB) are a plus. Minimum 3 years’ working experience in a software testing team, with some experience related to end-to-end testing for large scale and major technology projects. Experienced in test planning, test design, and test execution. 
•  Experienced in both manual and automated testing. Familiar with testing standards, tools, processes, and frameworks in Agile and/or Waterfall methodologies and with at least one programming languages (e.g., Java, JavaScript, Python, Ruby, Groovy) for test automation. 
•  A meticulous eye for detail and a commitment to high quality.  
• Excellent analytics and problem-solving skills Knowledge of version control systems and continuous integration tools.  
• Good communication skills to interact effectively with cross-functional teams and stakeholders.  
• Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. 
• Good domain knowledge of digital banking front-end or core banking applications. 
• Experience in managing testing on Digital platforms will be an added advantage.  
• Good cross-department communication and coordination skills, with an inquisitive mindset to ensure project implementation according to requirements in complex business and environmental situations. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

• Nearby public transport
• Smart casual dress code
• Medical insurance
• Open culture

About the Role

As a Head of Design or Head, Product Design, you will play a pivotal role in driving the success of our product design team. This role requires a strategic mindset, strong analytical skills, and a deep understanding of the financial industry.

Requirements 

• Mastered all aspects of the product design, such as crafting, pitching, managing, operations. Able to be hands on too when needed. 
• Able to lead on project level, product level and organisation level. 
• Solid experience to lead and inspire a diverse team of product designers, UX writers and researchers.  
• Mentoring, coaching team to bring out the best in them. 
• Be responsible not just on product design but for every customer touchpoint: OOH, key visuals.. etc. 
• Build rapport with every product owners within the organisation. Plus non product areas such as legal, compliance. Able to resolve issues and nuances of day to day business challenges.   
• Able to navigate ambiguity, solve difficult problems, finding solutions, and providing an actionable plan.  

Qualifications 

• At least 20 years of experience in the design industry. 
• Previous experience of contributing to high impact project in the company. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

The role 

This is a mid-senior role, you’ll work closely with the design manager, product manager to research, understand user needs and explore and design solutions with wireframes, flows and mockups to build prototypes. Subsequently with product market fit, shift towards hi-fidelity designs to build a functional product with the engineering team. 

You'll drive projects big and small, assess problems, take ownership, find solutions, and see things through to delivery with autonomy. You'll communicate clearly with your colleagues and lend a helping hand when needed. 

Requirements 

• A solid understanding of design craft, design principles and how to evaluate design success. 
• A good communicator, as you’ll be in a cross functional team. 
• Well verse in tools like Adobe suite, Figma, plus be able to pick up new tools if it necessary to get the job done. 
• Have previously shipped product. 
• Knowledge of the guidelines and standards for creating desktop, web and mobile based applications. 
• Design system and their implementation, to ensure consistency across products/brand. 
• Appreciation of UX, interaction, animation and motion design and how this can applied to enhance the overall experience. 
• Able to adapt and iterate designs based on new user insights, scope changes, or technical limitations. 

Qualifications 

• 4+ year's experience in product design. 
• Have a portfolio to showcase work.

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

Job Description:

• Execute end-to-end Treasury settlement workflows (validation, confirmation, releasing payment instructions):  
• Confirmation of deals against counterparties, including reviewing and matching of confirmations and resolution of trade discrepancies 
• Timely release of instructions for pre-matching and to ensure accurate trade settlement 
• Manual security and payment instructions preparation when required 
• Post trade functions and events such as fails management, corporate action events, and derivative trade reporting 
• Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues 
• Develop SOPs (including training materials) with key stakeholders 
• Participate in testing and support the implementation of the treasury system 
• Propose and process system enhancements to improve productivity and efficiency 
• Adhere to processing KPIs, SLAs and be compliant with internal controls and external regulations 
• Troubleshoot trade queries and resolve issues in an accurate and timely manner 
• Assist provide guidance, and/or on the job training to new team members 
• To keep up to date with Treasury Products 
• Assist and participate in Internal and External audit reviews. 

Requirements 

• >5 years in Treasury operations; strong knowledge across desks (FXMM, FI, Equities) will be an asset  
• Knowledge of RENTAS, SWIFT will be an advantage 
• Strong risk compliance mindset 
• Strong analytical, communication, and process development skills 
• Ability to multi-task, prioritize and manage time effectively 
• Excellent verbal and written communication skills in English 
• Good working knowledge of MS Office (Excel, Word) 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, medical leave, birthday leave

Responsibilities :

• Responsible for overall project management including but not limited not to planning, coordination, implementation, execution and successful completion of project.

• Manage day-to-day operational aspects of multiple projects and exercise a high level of independent judgment in the conduct of business responsibility with minimal supervision.

• Responsible for handover of properties to purchasers satisfactorily and post completion matters.

• Liaison with the relevant authorities to obtain approvals timely.

• Conduct design reviews, closely monitor and coordinate with consultants on their deliverables. Resolve all technical issues.

• Manage all aspects of the contract and construction progress.

• Manage activities of site personnel to ensure project delivered on schedule and within quality and budget expectation.

• Review of legal documentations such as SPA, DMC, etc. and resolve relevant legal matters.

• Collaborate with multidisciplinary team including Architects, Interior Designer, Consultants, Specialists, Contractors, Sub-Contractors, and other professionals to ensure seamless execution

• Provide regular reports and feedbacks to the management timely

Requirements :

• Degree in Project Management, Civil Engineering, Construction Management or equivalent.

• At least 15 years of working experience in property development industry / related fields

• Excellent knowledge of relevant Acts and authority guidelines governing property development.

• Completed the construction of a high-rise building project from beginning till the end

• High level of initiative, hands-on and able to work independently

• Good networking and communication skills with ability to interact with people at all levels.

• Able to work under high challenging environment independently.

• Good leadership and meticulous in driving high standards of work.

• Strong command in languages.

• Direct reporting to HOD and MD

Interested candidates, please email to hr@orando.com.my

(only short-listed candidates will be notified)

Are you passionate about safeguarding sensitive data and ensuring regulatory compliance? We are seeking a dynamic Data Protection Lead to join our Data, Technology & Cyber Risk function and pioneer the Data Protection program across YTL Digital Bank.

Job Description:

The Data Protection Lead will assist the Chief Information Security Officer to establish and maintain robust governance and oversight over data protection. In this role, you will play a pivotal role in shaping the way we handle, govern, and enhance our data assets, and comply with data protection laws and regulations.

Primary Responsibilities:

• Assist with the development, review, update and/or implementation of data protection-related framework, policy, guideline and/or initiative(s) to facilitate effective risk management and governance over data risk and data protection.
• Review and assess the extent of compliance with internal policies, guidelines, data protection laws and regulatory requirements.
• Conduct Privacy Impact Assessments (PIAs) to ensure that Personally Identifiable Information (PII) is appropriately protected, and recommend mitigation actions to address vulnerabilities, if any.
• Advise Business Units and Functional Units to embed data privacy considerations and/or control measures into the design and implementation of new products, services and processes.
• Provide advisory, guidance and challenge to Business Units and Functional Units in their management of data risks to achieve their business objectives and within the organization’s risk appetite.
• Investigate and report on incidents of data breaches or non-compliance, as required.
• Assist with the development and/or review of incident response procedures to address data breach incidents, including notification to internal stakeholders and relevant authorities, as required.
• Work with Senior Management and stakeholders to ensure that the organization has and maintains appropriate data privacy and confidentiality documentation.
• Work with Senior Management and stakeholders to ensure awareness of best practices relating to data privacy and data security, fostering data risk awareness and security-conscious culture.
• Coordinate with the Cyber Security and Technology teams to ensure alignment between cyber security and data privacy practices.
• Establish relevant Key Risk Indicators (KRIs) and metrics to monitor and measure data risk exposures.
• Prepare and present data risk reports to Senior Management and relevant committees, highlighting key findings, recommendations, trends and/or non-compliance with applicable data protection regulations.
• Respond to enquiries and audits (i.e. internal, external, regulatory and relevant authorities) pertaining to data protection.
• Provide regulatory compliance support, guidance and advice to Business Units and Functional Units regarding regulatory changes and updates, where relevant and required.
• Stay abreast of emerging technology trends, data protection laws, and regulatory developments to proactively address potential risks, and assist the Senior Management (and/or Board) understand potential concerns or risks that might impact the organization.

Qualifications:

• Bachelor’s degree in law, Information Technology, Data Science or a related field.
• Minimum of 12 years’ experience in any of these disciplines: data protection, information security, risk management or compliance in related areas.
• Professional certification such as CDPSE, CISSP, CISA, CISM or CRISC would be advantageous.
• Sound knowledge in regulatory requirements around technology risk (e.g. BNM’s Risk Management in Technology, Guidelines on Data Management and MIS Framework) and data protection laws (e.g. PDPA).
• Knowledge of data management principles and concepts would be desirable.
• Possess strong verbal and written communication skills, and capable of engaging senior stakeholders.
• Clear analytical thought process and good understanding of emerging technological developments and risk management frameworks.
• Ability to work independently and manage multiple projects.
• Detail-oriented with a strong sense of ethics and integrity.

Perks & Benefits

• Allowance (transportation, parking etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, Birthday leave

Responsibilities:

• To be responsible for site supervision work, site management work.
• Monitor work progress and sub-contractors to ensure works are carried out on schedule.
• To ensure contractor adhere to contract terms and regulation.

Requirements:

• Minimum SPM with 2 - 5 years of experience in Construction Industries and computer literate.
• Preferably with Diploma in Interior Design.
• Fresh diploma holder in the related field are also welcome to apply.
• To be based at KL / Outstation project.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

Business Management Executive

As a Business Administration Executive, you will be actively involved in the day-to-day operations of the business. If you have an interest to explore and learn about the general administration of a business, this would be a good role for you.

Administrative

• Providing administrative support to Business Operations Manager on all administrative matters and operational matters.
• Supporting Business Operations for E-invoice implementation and readiness
• Assist and managed monthly tasks of quality checks, monthly reporting, record keeping, compliances, routine checks on internal databases for consistency and accuracy.
• Keep business activity documents well organised and up to date (ie, expenses, claims, etc)
• Organise and archive old business documents.
• Using spreadsheets to track and keep AP up to date.
• Supporting HR in crafting job role description and vetting through CVs.
• Work diligently to support other departments.
• And other tasks as may be assigned from time to time. – develop Travel Policy or Compliance Documentation, Travel approval process, etc.

Project Admin & Scheduling – to collaborate with Project Coordinator

• Manage the time tracking system to generate weekly reports. Identify gaps and follow through to ensure the gaps are addressed accordingly.
• Keep management up to date of resource availability and leave plan.
• Time tracking system – back up to operations manager to manage the system on project creation, assignment permission, creating document template, checklist, etc.
• Assist to manage day-to-day operation activities related to active projects and providing project system support to consultants.

Requirements:

• A relevant bachelor’s degree or higher diploma in business administration, management, marketing or related fields.
• Fundamental knowledge on accounts, taxes or marketing experiences would be a plus.
• Good command of language in Bahasa Malaysia and English.
• Proficiency in Microsoft Office Suite
• Good verbal and written communication skills, and the ability to present ideas clearly.
• Have a positive attitude in learning and completing work.
• Having the following skills would be a plus – Office Management, Filing, Bookkeeping, Proficiency in Microsoft Office Suite, Communication, Attention to Detail, Problem Solving, Reporting and Scheduling, Accountability and able to complete tasks assigned in a proper time frame and manner.
• Comes with 1 -2 years of experience and fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Medical insurance

職責：

• 負責現場監工工作、現場管理工作。
• 監控工作進度和分包商，以確保工程按計劃進行。
• 確保承包商遵守合約條款和法規。

要求：

• 至少 SPM，具有 2 - 5 年建築行業經驗和電腦知識。
• 最好有室內設計文憑。
• 也歡迎相關領域的新文憑持有者申請。
• 以吉隆坡/Outstation 計畫為基地。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

Business Management Executive

As a Business Administration Executive, you will be actively involved in the day-to-day operations of the business. If you have an interest to explore and learn about the general administration of a business, this would be a good role for you.

Administrative

• Providing administrative support to Business Operations Manager on all administrative matters and operational matters.
• Supporting Business Operations for E-invoice implementation and readiness
• Assist and managed monthly tasks of quality checks, monthly reporting, record keeping, compliances, routine checks on internal databases for consistency and accuracy.
• Keep business activity documents well organised and up to date (ie, expenses, claims, etc)
• Organise and archive old business documents.
• Using spreadsheets to track and keep AP up to date.
• Supporting HR in crafting job role description and vetting through CVs.
• Work diligently to support other departments.
• And other tasks as may be assigned from time to time. – develop Travel Policy or Compliance Documentation, Travel approval process, etc.

Project Admin & Scheduling – to collaborate with Project Coordinator

• Manage the time tracking system to generate weekly reports. Identify gaps and follow through to ensure the gaps are addressed accordingly.
• Keep management up to date of resource availability and leave plan.
• Time tracking system – back up to operations manager to manage the system on project creation, assignment permission, creating document template, checklist, etc.
• Assist to manage day-to-day operation activities related to active projects and providing project system support to consultants.

Requirements:

• A relevant bachelor’s degree or higher diploma in business administration, management, marketing or related fields.
• Fundamental knowledge on accounts, taxes or marketing experiences would be a plus.
• Good command of language in Bahasa Malaysia and English.
• Proficiency in Microsoft Office Suite
• Good verbal and written communication skills, and the ability to present ideas clearly.
• Have a positive attitude in learning and completing work.
• Having the following skills would be a plus – Office Management, Filing, Bookkeeping, Proficiency in Microsoft Office Suite, Communication, Attention to Detail, Problem Solving, Reporting and Scheduling, Accountability and able to complete tasks assigned in a proper time frame and manner.
• Comes with 1 -2 years of experience and fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Medical insurance

As a Project Coordination, you will be actively involved in the coordination at the project level as well as be involved in the pre-sales level.

• Act as point of contact and communicate project status by owning the project status update template.
• Follow up with respective team on Project resource planning and resource availability.
• Assist the Senior Technical Manager to keep track of AMS Renewal and Maintenance Renewal.
• Act as initial point of contact with clients for yearly renewals.
• Follow up on Milestone sign off, project sign off by preparing template and follow through for sign off.
• Conduct project post go live survey and follow up with customer to craft a success stories based on solutions that has been implemented.
• Update Business Project Profile and Company Profile as part of project initiation activities.
• Maintain and update a sets of Consultants’ CV every 3 months to ensure CVs are up to date for any tender requirements
• Assist in create standard SOW – maintain standard Project documentation in project team room and ensure completed project has the required signed offs.
• Follow up with new clients on new proposal status
• Supporting HR and hiring manager in crafting job role description and vetting through CVs.
• Assist with timesheet entries compliance.

Requirements:

• A relevant bachelor’s degree or higher diploma in Computer Science, Information Technology or related fields.
• Comes with 1 -2 years of experience in solution presales or related technology sales or delivery know how would be plus.
• Good command of language in Bahasa Malaysia and English.
• Good verbal and written communication skills, and the ability to present ideas clearly.
• Have a positive attitude in learning and completing work.

Perks & Benefits

• Employee equity
• Nearby public transport
• Medical insurance

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.