About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Global Process Lead – Financial Planning & Analysis
Hybrid – Attached to Hook, Hampshire (2 days per week)
Full Time, Permanent
Circa £80,000 (dependent on experience)
Here at Serco, we are seeking an experienced Global Process Lead to support the Financial Planning & Analysis (FP&A) team in driving a transformational roadmap aligned with Serco’s broader strategic vision. You will lead cross-functional initiatives to improve FP&A capabilities, focusing on automation, digital transformation, and data-driven insights, ultimately elevating the efficiency of forecasting, budgeting, and reporting processes. A key aspect of this role will be the implementation of S/4 HANA, SAP’s latest enterprise resource planning software, to revolutionise the financial systems and processes.
In this key role, you will have full accountability for the global FP&A process, ensuring that defined outcomes from the Global Process Owner (GPO) and heads of FP&A are delivered effectively. You will be empowered to resolve issues, drive continuous improvements, and embed yourself in the end-to-end process, ensuring success at every level.
As part of this, you will:
- Act as the vital link between our offshore BPO partner and the business, ensuring global process standardisation and the delivery of key requirements.
- Lead the FP&A transformation roadmap, focusing on S/4 HANA implementation, driving automation, advanced analytics, and process improvements that enhance forecasting and budgeting.
- Collaborate with business leaders to align FP&A processes with strategic objectives.
- Manage major FP&A improvement projects, with a strong focus on system upgrades, process optimisation, predictive analysis, and the transition to S/4 HANA.
- Engage proactively with stakeholders to ensure continuous process improvement and the effective rollout of S/4 HANA.
- Research emerging FP&A trends and best practices to ensure Serco's financial planning processes remain ahead of the curve. Proposes the introduction of new methodologies that improve data-driven decision-making and forecasting accuracy.
- Play an active role in modernising the monthly FP&A process with a focus on leveraging S/4 HANA capabilities.
- Manage communication around forecasting and budgeting processes.
What you'll need to do the role:
- You will be a qualified accountant (ACA, ACCA, CIMA) with demonstrable experience in leading finance transformation projects within a similar industry.
- Extensive end-to-end knowledge of FP&A processes, including forecasting and budgeting.
- Experience with S/4 HANA implementation is highly desirable, alongside digital transformation, advanced FP&A tools, and financial modelling.
- Strong leadership capabilities, with the ability to influence at all levels.
- Proven ability to manage stakeholder relationships and drive cross-functional improvements.
- Experience working in large, multi-site global organisations, ideally within shared services or BPO environments.
- Excellent project management skills, including reporting and risk management in the context of large-scale transformation initiatives.
- Strong presentation, communication, and interpersonal skills with the ability to articulate complex financial concepts to non-financial stakeholders.
Why Serco:
Meaningful and vital work – As Global Process Lead, your work is essential to driving Serco's FP&A transformation, delivering critical improvements to the business's financial processes. You'll gain invaluable experience within a globally operating business and work alongside highly motivated colleagues who strive for excellence.
What we offer:
- Company car / £4200 cash alternative
- Bonus scheme – 10% on target, 20% for exceeding targets
- Private healthcare
- Flexible working considered
- Pension – 6%
- Growth and development opportunities – Serco will support with a range of qualifications
- Employee Assistance Programme and a variety of health and wellbeing benefits
- Access to discounts and exclusive deals
- 25 days of annual leave plus bank holidays, with the option to purchase more
- Life assurance
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
