Total 4 Senior Executive level Business Management / Project / Planning job vacancies in Naval Facilities Engineering Command, Atlantic, Virginia

This is a Defense Intelligence Senior Level (DISL) position that functions as the Senior Advisor, Strategy Coordination Program Office (SCPO) within the Office of the Under Secretary of Defense for Intelligence and Security (OUSD(I&S)).

Major duties and responsibilities will include, but are not limited to the following:

• Serves as a recognized expert providing technical expertise, analysis, advance solutions, and recommendations to Collection and Special Programs leadership on future initiatives and capabilities against strategic competitors in the areas of national defense, national security, intelligence, counterintelligence, and other interagency intelligence-related matters and activities.
• Works collaboratively with the Intelligence Community and US Government Interagency partners to facilitate the rapid and effective use of intelligence to identify and mitigate threats to US interests.
• Leads the DoD efforts to provide intelligence and counterintelligence assessment, analysis, evaluation, interpretation, dissemination of information, advance solutions, and recommendations to OUSD(I&S) leadership and interagency partners.
• Oversees the Program Office in identifying, assessing, and neutralizing foreign intelligence activities and capabilities mitigating threats, as well as developing new concepts, methodologies, and risk mitigation strategies to address and better respond to these issues.
• Participates in technology innovation, research, and development to create new or to enhance existing capabilities to improve detection of threats.
• Provides expert advice on SCPO capabilities, intentions, and activities to inform and influence National Security policy, DoD policy, OUSD(I&S) policy, and Congressional legislation.

As the senior advisor for business transformation, the incumbent advises the Director, DCSA, on potential areas for improvement, identifies patterns, and documents interrelationships. Incumbent applies process improvement methodologies to improve efficiency, reduce costs, and enhance overall agency performance.

The incumbent performs a variety of duties including the following:

Business process redesign and transformation
Analyze complex business systems to identify patterns, interrelationships, and potential areas for improvement. Analyze current business processes and systems to identify inefficiencies.

Oversee the agency change management capability. Facilitate workshops and training sessions to promote adoption of change and instill a culture of continuous improvement.

Strategic Leadership
Develop and execute transformation strategies that align with agency goals and enhance operational effectiveness.

Lead and manage BTO workforce and operations to facilitate the Agency's mission.

Collaboration and Communication
Collaborate with cross-functional teams to define operational challenges, propose data-driven solutions, implement change initiatives, and ensure stakeholder engagement and buy-in.

Technical Guidance and Mentorship
Prepare and present reports to senior management on transformation progress and outcomes. Present findings and recommendations to stakeholders, translating technical concepts into actionable insights.

Quality and Performance
Monitor progress and performance metrics to assess the impact of transformation efforts.

Oversees the agency's High Impact Service Provider (HISP) program. Conducts comprehensive assessments of agency high-impact services, measures their customer experience maturity, and identifies actions to improve service delivery.

Documentation and compliance
Comply with Financial Improvement and Audit Readiness (FIAR) and internal controls requirements to maximize the potential for successful financial statement audits and improve the agency's financial management operations.

Innovation and Improvement
Apply process improvement methodologies to improve efficiency, reduce costs, and enhance overall agency performance.

Monitor progress and performance metrics to assess the impact of transformation efforts.

Major duties include, but are not limited to the following: 

• Serves as a senior expert Acquisition Project Manager and concurrently independently leads and manages multiple highly complex and high-dollar value ($500M+) acquisitions from acquisition initiation through contract or Task Order award providing technical advice to the client, contractors, and Acquisition Procurement Center of Excellence (APEX) regarding pre-award strategies and activities. Identifies, analyzes, strategizes, optimally schedules, and tracks acquisition milestones to ensure that the acquisition satisfies client’s mission needs.
• Assesses and documents the appropriate acquisition strategy to accomplish the client’s requirement. Problem solves and incorporates expert and innovative solution(s) into acquisition activities and milestones as needed to resolve impediments to progress. Conducts market research and identifies the optimal acquisition strategy to accomplish the client requirement.  Serves as a senior expert GSA liaison in the pre-award phase to the client managing cost and schedule expectations.
• Translates client requirements and acquisition strategy into written documentation. Leads technical evaluation of the most complex needs and proposals. Uses senior expert acquisition and analytical knowledge, writes technical evaluation reports summarizing the Technical Evaluation Board findings.
• Develops, maintains, nurtures, and champions partnerships with clients, contractor support staff, and other GSA employees.

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Business Service Representative is responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis. Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations via chat/email and phone support. Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis

What you will do

• Answer customer calls and emails and chat providing prompt issue resolution
• Manage outbound calls to gain information and/or follow up to resolve customer issues
• Contribute to positive metrics:  First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Manage client dialog while documenting details of client interaction in CRM Salesforce
• Ability to be Dependable for work schedule, and work on-site 5 days a week
• Available to attend 6 weeks of training on a fixed schedule

What experience you need

• Minimum 1 year of customer service experience
• Bachelor’s degree preferred
• Proficiency with Google Suite and Microsoft Office (Word and Excel)
• Detailed oriented with an ability to multi-task in a fast paced environment
• Exhibit strong organizational, problem-solving, and analytical skills
• Excellent listening, verbal, and written communication skills
• Regular attendance is an essential function of the job

What could set you apart

• Experience with managing high-volume inbound and outbound calls
• 3 years of experience in a B2B customer support environment
• Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
• Proficiency in Salesforce Service

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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