Total 3 Fresh/Entry Level Business Management / Project / Planning job vacancies in WP Kuala Lumpur

Job Responsibilities:

• To market and sell company’s products to pharmacies, clinics and hospitals
• To grow assigned territory market share and achieve personal sales target
• To develop and maintain good relationship with new and existing customers.
• To develop a deep understanding of Target customers and making accurate proposals and closing sales
• Attend to potential customers’ enquiries & leads, prepare and follow up on proposals.
• Willing to travel outstation

Requirements:

• SPM, Diploma or Degree
• Fresh Graduate Are Welcome
• Willing to travel outstation.
• Personal qualities of initiative, drive and commitment to succeed are essential
• Possess a car with a valid driving license
• Applicants should be Malaysian citizens or hold relevant residence status.

Perks & Benefits

• High Basic + Attractive Commissions
• Allowance (travel stipends, transportation, etc.)
• 5 Working Days
• Personal leave
• Open culture
• Personal development opportunities

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Responsibilities:

• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.  
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation. 
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.  
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.  
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.  
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.  
• Review and process new driver applications, ensuring all required documents meet company standards. 
• Verify documentation provided by drivers and update our system with new vehicle details promptly. 
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner. 
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities. 
• Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements. 
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections. 

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.