Total 23 Fresh/Entry Level Business Management / Project / Planning job vacancies in City of London, London, F4 1SE

Job Responsibilities:

• To market and sell company’s products to pharmacies, clinics and hospitals
• To grow assigned territory market share and achieve personal sales target
• To develop and maintain good relationship with new and existing customers.
• To develop a deep understanding of Target customers and making accurate proposals and closing sales
• Attend to potential customers’ enquiries & leads, prepare and follow up on proposals.
• Willing to travel outstation

Requirements:

• SPM, Diploma or Degree
• Fresh Graduate Are Welcome
• Willing to travel outstation.
• Personal qualities of initiative, drive and commitment to succeed are essential
• Possess a car with a valid driving license
• Applicants should be Malaysian citizens or hold relevant residence status.

Perks & Benefits

• High Basic + Attractive Commissions
• Allowance (travel stipends, transportation, etc.)
• 5 Working Days
• Personal leave
• Open culture
• Personal development opportunities

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Responsibilities:

• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.  
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation. 
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.  
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.  
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.  
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.  
• Review and process new driver applications, ensuring all required documents meet company standards. 
• Verify documentation provided by drivers and update our system with new vehicle details promptly. 
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner. 
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities. 
• Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements. 
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections. 

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

We are seeking an experienced project manager to lead the implementation and management of Freshdesk within our subsidiaries and new departments. The ideal candidate will have a deep understanding of Freshdesk and the ability to integrate it with other software to enhance its functionality thanks to data analysis.

As the Freshdesk project manager, you will be responsible for proposing and implementing creative solutions to improve our customer support operations, as well as building and maintaining relationships with stakeholders from diverse cultural backgrounds and language.

Key Responsibilities:

• Lead the implementation of Freshdesk in new subsidiaries, departments or business units
• Integrate Freshdesk with other software to enhance its functionality
• Propose and implement creative solutions to improve customer support operations
• Build and maintain relationships with stakeholders from diverse cultural backgrounds and languages
• Constantly monitor and improve Freshdesk performance (day to day management)
• Provide training and support to end-users by responding to General Inquiries about Freshdesk
• Manage the platform, i.e.:
  • Setup Service level agreement / email investigation
  • Setting up automation rules
  • Adding/Removing Agents
  • Communicate progress and results to upper management and process leaders
  • Manage client inquiries and interactions through Freshdesk
  • Ensure a positive customer experience and maintain the company's reputation
  • Represent the company in a professional manner in all client interactions

A market-leading £1.7 billion group, known for being the premier league in their sector, are looking for business-minded and target-driven graduates to join their businesses across London. Selling a wide range of electrical products sourced from leading manufacturers, you'll be joining a dynamic industry that is competitive, social and successful.

The business you'll be joining is the UK's leading distributor of branded electrical equipment to trade and industry. With over 4,000 employees across the UK, they believe their people are their greatest and most valuable asset. Their team deliver excellent customer service and product solutions to a broad customer base ranging from small local 'one-man-band' electricians to large multi-national mechanical and electrical contracting companies.

Role Responsibilities

As a Graduate Sales & Business Management Trainee, you will:

• Learn about key areas of the business, market and the company's product range which includes lighting, cabling, wiring accessories, control and automation, ventilation, water heating, emergency lighting and fire detection and security access control, to name a few.
• Complete a programme of professional sales training that will equip you with all of the tools and skills needed to thrive in a successful sales career.
• Build strong relationships with and deliver excellent customer service to new and existing B2B clients.
• Manage current sales accounts, spot opportunities for growth and maximise profitability.
• Quickly progress to Area Sales Manager level with salary increases and a company car.

All of this should prepare you for a Business Manager position - becoming your own boss and being responsible for running your own multi-million-pound operation within the group.

Rewards

The package for this graduate sales and business management role includes:

• A starting salary of £29,500 - £30,000
• Your share of the company's profits in the form of a lucrative uncapped bonus
• Extensive training on the company, their products and the industry
• Continuous 'on the job' training and professional development
• Company car (upon progression to field sales role)
• Pension scheme
• 25 days paid holiday per year plus bank holidays
• Opportunities to progress quickly and build a successful career

Requirements

To be successful in this Graduate Sales & Business Management Trainee role, you should be:

• A well-presented, sales-focused graduate ideally with some sales or customer service experience
• An excellent communicator and networker
• Tenacious, driven and money-motivated
• Able to build strong relationships with a wide variety of people
• In possession of a full UK driving licence

Think you've got what it takes? Don't miss out - apply today to find out more!

Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers.

About the Company

The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers.

Graduate Training Programme: First 6 months

• Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing.
• Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry.
• Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople.
• Begin your formal sales training course, staying overnight alongside other Graduate Trainees from across the company.
• Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard.

6-12 months

• Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels.
• Learn business development strategies and how to target and win new trading accounts.

12 months and beyond

• Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses.
• Travel locally in your company car, meeting clients, discussing projects, and arranging social activities.
• Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward.

Apply Today to Find Out More

If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today!

Please note a full UK driving licence is required for this role.