Total 551 Others level Business Management / Project / Planning job vacancies in APAC - India - Pune

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Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The successful candidate will join our Pune based Software Delivery Center and participate in the requirement analysis, configuration, testing, delivery of payment solutions based on a J2EE Payments Product (AvantGard Trax) along with creating valuable Project & Practice documentation. 

You will work in a dedicated project team and will be involved in a project from start (requirement gathering and estimation) to finish (go-live).

What you will be doing

• Work end to end on upgrade projects to bring our existing clients on older Trax versions to the latest Trax version.
• Build an understanding of the product on a technical and functional level, understand the context of our clients, participate in solution design, testing activities, and deliver solutions that address the business needs of our clients.
• In the context of the upgrades, work with the PS consultant (in other geographies) and our clients to understand client’s business, their business drivers to implement and upgrade Trax, functional scope and requirements of the current upgrade.
• Identify requirement gaps and functional risks in the upgrade so that these can be addressed early in the process.
• Construct an upgrade backlog accurately identifying all the functional gaps between the customer specific implementation and their base product version. Add detail to items where necessary- create user stories/functional use cases.
• Reconfigure the customer specific functionality on upgraded version as seen fit for the project and aligned with the product offerings.
• Evaluate the client’s test data and/or engineer test data to be used throughout the upgrade.
• Drive all phases of test execution (with test frameworks and tools created and maintained by the dev team) and documentation including functional, regression, usability, and acceptance testing.
• Actively participate in the SCRUM rituals within your team (Planning Meeting, Stand-up, Retrospective, Demo, Backlog review meetings, etc.).
• Work closely with the Developers in your team for better understanding of the technical aspects of Trax configuration and tools.
• In all the above, follow the prescribed upgrade approach and bring improvement ideas to the table.
• Deliver working solutions to our clients.

Along with the deliveries of these solutions, you will be responsible to play a vital role in designing and managing information systems, as well as analyzing and tracking data needed to facilitate upgrade projects and various related tasks.

This will include:

• Conducting analysis and developing information artifacts
• Collect, calculate, and check information from various data sources
• Devise solutions/design system to implement information management process
• Generating accurate and comprehensive reports on operational data
• Cooperate and communicate well with other personnel across departments in order to explain and assist In the integration of information management and data communication systems
• Recommend other methods and/or technology to maximize the efficiency of information management

What you bring:

• Bachelor's degree, preferably in an IT-related discipline or the equivalent of education and experience
• Strong analytical and problem-solving skills is a must.
• Ability to develop an in-depth understanding of business procedures
• Fluency in the English language and good interpersonal and communication skills is a must.
• Relevant experience and knowledge in the Finance, Payments domain is a must
• Customer interfacing experience is an asset.
• Familiarity with test automation is an asset.
• Ability to meet deadlines, goals and objectives within assigned time.
• Self-motivated, strong initiative, flexible and good time management skills.
• Enthusiastic, good team player.
• Willing to work in/build an Agile environment.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Financial Project Analyst has wide ranging responsibilities of PFA related duties. Work with Project Management Team to accurately forecast future units and revenue. Manage the financial health of our projects, working closely with the project to team to accurate record all financial data, report financial data clearly to the Project team. Monitor the total project cash positions.

• Responsible for all the financial aspects of assigned projects

• Ongoing maintenance of the financial and operational data within the companies’ management information structure

• Creation and distribution of scheduled reports

• Complete month end responsibilities including revenue recognition and forecasts, variance analysis, profitability analysis, and any other reporting needs as required

• Support Proposals & Contracts and Project Directors on the development of financial analysis for proposals

• Work closely with the Project Manager to provide on-going financial resource planning, management and analysis

• Supports the overall health of assigned projects

• Perform ad hoc financial analyses as requested by Project Managers and/or Department Heads

#LI remote

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What you will be doing

As a Technical Consultant, you will bring expert-level depth/breath of skills, implementation experience and knowledge of asset finance industry practices, regulations and processes, as well as understanding the individual client configurations.  With expertise in auto and equipment financing business process, provide with business or technical guidance to clients’ enterprise software implementations of FIS Asset Finance system. Formulate systems scope and objectives considering client business plan and industry requirements. Technical skills in data structure, data migration, .net and SQL.

• Works individually or within a team on technology business consulting implementation projects to meet specific client requirements.

• Expertly consults with clients on business, technology or regulations related to implementations, system design, enhancements

• Defines business process, user stories, design approach and detailed designs.

• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve most complex business and technical problems related to client requirements.

• Defines acceptance criteria, test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests.

• Consults directly with clients and may travel to client site.

• Can act as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.

• May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

• Researches and resolves critical issues related to client solution in a timely and professional manner.

• Provides technical and business domain expertise.

• Leveraged across multiple large, complex client projects/programs

• Other related duties assigned as needed.

What you bring:

• Typically requires ten or more years of related experience

• Expert knowledge and expertise of Asset financing systems.

• Expert knowledge of Asset Finance industry practices, regulations and processes

• Expert knowledge of end-to-end systems development and implementation life cycles, e.g., iterative, waterfall, and agile

• Ability to multi-task and manage multiple engagements concurrently.

• In-depth ability in defining and implementing an overall solution and expertise in the business architecture

• Expert analytical, statistical, problem-solving skills

• Ability to utilize judgment in decision-making processes and decisions related to job tasks

• Requires excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations

• Ability to travel periodically

Added bonus if you have:

• Knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering

• Knowledge of FIS Asset Finance system

• Understanding of enterprise implementations

Experience:

• Bachelor’s degree in business, computer science or information systems or the equivalent combination of education, training, or work experience.

• Recognized by peer group and external clients as a subject matter expert (SME) in FIS Asset Finance

• Five or more years working in FIS Asset Finance as a developer, business systems analyst or technology business consultant.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A variety of career development tools, resources and opportunities

• FIS offers the chance to work on some of the most challenging, relevant issues in financial services & technology

• Implementing new and innovative developments for clients to deliver industry changing solutions

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

Experience: 3-5 Years

Role: PMO/Project Admin

Key Responsibilities:

· Manage end-to-end asset inventory from forecasting, procurement, allocation and reclamation.

· Responsible for continuous review and improvement of the on and off-boarding process for greater effectiveness and efficiency.

· Accountable and responsible for administrative tasks related to on-boarding and off-boarding such as,

o Joiner documentation and tracking o Asset allocation and tracking

o Leaver documentation and tracking

o Monitoring of issuance and revocation of access pass, laptops, LAN IDs and application access

o Generate periodic and ad-hoc reports related to the on and off-boarding process

o Liaise with hiring managers and other PMOs for logistics related the on and off-boarding process

· Responsible for fixed asset tracking tasks such as change in asset ownership, cost centre and fixed asset inventory stock take.

· Collaborate with the Strategic Sourcing and Procurement team to raise purchase requests for business cards, stationary, aircon and other property related issues.

· Manage and support floor logistics such as office equipment, stationary, documentation destruction, sorting of mail, courier services and approvals for division head.

Key Requirements:

Education:

· Bachelor’s degree in IT or related field

· At least 3 years’ relevant experience preferably in an IT industry or IT PMO role

Essential:

· Have knowledge and experience in IT department or Projects related roles to understand IT Projects process.

· Structured admin work tracking and management as resource will typically be assigned to work on specific projects and is expected to support the Application delivery documentations and department Procurement/ Contracts documents.

· You are expected to ensure your work are adequately documented and tracked.

You will be expected to work with the departments heads and other teams to manage project management admin items within required for the IT Departments.

Key Domain/ Technical Skills:

· IT PMO or IT related experience

· Microsoft software knowledge – Excel, PowerPoint and Word

· Project management and Procurement process knowledge

Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Review specifications, clarifications, and drawings.
• Schedule works, requisition materials, control costs, and supervise projects.
• Coordinate with Structural, Architectural, and M&E teams to resolve issues.
• Ensure timely progress and compliance with safety and regulations.
• Conduct QA/QC and enforce safety on-site.
• Prepare progress and handover reports.
• Handle additional assigned tasks.

Requirements:

• Degree in Civil Engineering with PEB recognition.
• Working experience in A1/A2 building companies is preferred.

Understanding and carrying out all tasks given by the Senior Engineer.

Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.

Ensuring all expenses stay within the allocated budget.

Performing regular inspections of equipment and scheduling maintenance or repairs.

Providing assistance to different staff or engineering teams.

Inspecting inventory and reporting inconsistencies as well as ordering more materials.

Producing CAD drawings according to specifications.

Evaluating all products and processes and ensuring standardization of quality assurance measures.

Participating in various learning experiences, which may include attending workshops and training sessions.

Calibrating and troubleshooting equipment as required

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

• Ideal candidates to have contact center experience (preferred)

• Working location at Suntec

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Mainframe Capacity Planner (ZOS Performance & Capacity Management)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
 

About the team:

Mainframe Capacity Planning team provide capacity planning support services to application teams and operations teams. Involves in installation and/or support of capacity management tools, detailed capacity analysis, identification of tuning opportunities, recommendation of capacity increases and presentation to various levels of management.

What you will be doing:

• Performs work as a project team member for technical or operational projects.
• Performs troubleshooting, diagnoses and repair of report job issues
• Ability to react quickly and appropriately to operational exceptions such as needed reports
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Meets commitments and provides excellent customer service at all times with internal and external clients .Provides detailed status reports (written and/or verbal) of tasks and difficulties encountered enabling managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues including large tuning opportunities and capital needs for capacity increases are escalated appropriately to TSG management. Provides daily support for data collection process. 24x7 on-call support of data collection process

What you bring:

• 10 to 13 years of Experience in Mainframe Capacity Planner and ZOS Performance
• Strong technical knowledge in ,SAS,WPS,MXG,Windows - MS Office
• Good Experience in TSO,OS,SMF,RMF and CMF
• Willing to work in daily support for data collection process and 24x7 on-call support of data collection process
• Willing to work in US and UK Day shifts

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you: 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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• JR0284368 - Principal Analyst - Business Process (Program/Project Management & Workforce management)
• As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
  About the role:
  This role requires a combination of technical expertise, business acumen, and strong interpersonal skills. You will be responsible for driving data-driven decision-making, optimizing processes, and collaborating with various stakeholders to support the organization's workforce management and financial forecasting efforts
• Lead CX forecasting, financial planning, and workforce management
• Oversee hiring processes, contractor approvals, and attrition analysis
• Drive automation initiatives using Alteryx and PowerBI
• Optimize processes and support data-driven decision-making
• Manage job requisitions and prepare executive summaries for leadership review
• Ensure timely resolution of Finance requests and streamline executive information
• 
  About the team:
• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Cleared Derivatives, Tax Information Reporting
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.
• 
  What you will be doing:
• Utilize Alteryx (desirable) and PowerBI to analyse, visualize, and report on complex data sets
• Create, document, and illustrate technical data using advanced visualization tools
• Perform data testing and validation to ensure accuracy and reliability
• Support CX in monthly financial forecasting cycles
• Analyse monthly exit, hiring, and attrition counts and rates
• Oversee monthly hiring processes and approvals
• Manage the workforce team, including contractors and automation needs
• Support the optimization of current processes and introduce new or modified processes
• Streamline processes to improve efficiency and effectiveness
• Investigate reasons for missing JR submissions and advise on corrective actions
• Work closely with business stakeholders to resolve finance requests timely
• Communicate complex data insights and recommendations to stakeholders
• Prepare executive summaries and reports for senior management review
• Check and validate each JR, interpreting justifications provided by hiring managers
• Ensure accuracy and quality in all data analysis and reporting tasks
• Maintain and update QuickBase to keep it clean and current
• Lead and manage multiple projects simultaneously
• Prioritize tasks and manage time effectively to meet deadlines
• Adapt to changing business needs and priorities in a fast-paced environment
• Stay updated on new technologies and processes in data analysis and visualization
• Contribute to the development and implementation of best practices in workforce management
• Provide insights and recommendations for process improvements based on data analysis
• 
  What you will need:
• A master’s degree, such as an MBA or equivalent in related field can provide additional skills and knowledge, making the candidate more competitive
• Lean Six Sigma Certification: Lean Six Sigma training and certification can help the candidate improve processes and reduce waste, leading to increased efficiency and productivity.
• Project Management Certification: A certification like the Project Management Professional (PMP) or PRINCE 2, Organization Change Management, or PRAXIS™.
• Data Analysis and Visualization Certification: Certifications in data analysis and visualization tools like Alteryx and PowerBI, Tableau can help to derive insights from data and improve decision-making processes.
• At least 10 years’ experience in service delivery OR Project / Program Management
• 
  
  Added bonus if you have:
• Strong communication, collaboration, leadership, attention to detail, time management, and organizational skills.
• Attention to detail – track record of authoring high quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and contemporary Quantitative issues in financial markets and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Product Support Specialist / Business Analyst

Required Exp Level - 0-6.5 Years

About the team

In today’s highly competitive financial markets, firms must not only deliver superior returns, but also take good control over financial risks and comply with stringent regulatory requirements. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear risk strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

This position works with a market risk development and Investment Risk Clients (Risk Managers / Fund Managers) to:

• Understand statistical factor models that are basis for market risk investment
• Understand various risk measures (Volatility / Var / Exposure / Scenario analysis)
• Estimate factor models that are based on Arbitrage Pricing Theory
• Understand current and historical market data used in the model production and identify any missing data.
• Proactively work with Investment Risk Clients and support their usage of Investment Risk applications
• Identify any problems with models or the processes and raise the issue with development team.

What you bring:

Knowledge

• knowledge of financial markets, derivatives and statistics
• Ability to communicate well with Clients
• Knowledge of data bases such SQL and some scripting language (R/Python).

Experience

• Experience in Investment Risk Management
• Good experience in Financial Data Acquisition, Data Validation and Data Quality

Skills

• Ability to understand requirements and processes quickly
• Effective verbal and written communication.
• Strong in Excel, Word
• knowledge of a programming language - VB / R / Python   
• FRM or CFA
• BE / MBA / MS Maths - Finance

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Listed amongst Marketing Magazine's Creative Agencies of the Year, PROTOCOL is a creative agency built for the bleeding edge of culture.

We are a proudly local, award-winning agency working with global brands such as Singapore Art Musuem, Meiji, luckin, Singpost, Mandai, Starhub, Nestlé, ENEOS, Meiji, amongst others.

We're also known for our creative spin-off projects like fifty-two and ChillPills which has garnered significant media coverage.

We run Main Street Commissary, a specialty coffee experience located right below our agency offices at 81 Rowell Road.

We are looking for a Content Planner to support our expanding portfolio of work and clients.

Description of Role

• Creative & strategic development of visual concepts, content pillars and ideas for ongoing accounts as well as corporate/business development.
• Copywriting and editing support across all accounts and corporate requirements including supporting the agency where required for all pre- production work from conceptualization, planning, scripting, storyboarding.
• Account servicing work including liaison with clients for day-to-day requirements and providing good, value-added consultancy in the strategic process
• Research and undertaking of trends in culture (be it music, film, tv, sports, gaming, and relevant socio-political topics) as well as social media channels from TikTok to Instagram and YouTube and podcasts
• Supporting for analytics reports, community management and other corporate requirements.

Requirements

• Minimum 1-2 years experience in an advertising agency or related field