DUTIES & RESPONSIBILITIES

• Identifying, initiating and implementing services on Vocational and Educational Training (VET) by establishing and developing business opportunities with partners.
• Handling the acquisition of local and international companies as well as training institutions across Malaysia to drive the expansion of VET programs and client base. This includes but not limited to developing and/or implementing further training and upskilling programs and professions according to the industries’ needs.
• Identifying the vocational training needs of German and Malaysian companies to be active in Malaysia and ensuring the development of curricula and training systems under the German Dual Vocational Training (GDVT) scheme as well as local education standards for new programs and further trainings in Malaysia.
• Coordinating and moderating the activities of relevant platforms, such as the TVET Board, Vocational Training Board, Industry Boards, Exam Boards, Malaysian Meister Industry Board, and others if and when required.
• Working closely with participating companies to ensure excellent on-the-job training and continuous improvement of the training programs. Actively seeking feedback from customers.
• Actively communicating and cooperating with Malaysian/German training companies and certification bodies throughout the country. This includes domestic business travels around Malaysia.
• Introducing the VET programs to the Malaysian ministries, governmental bodies and companies, including presentations at meetings and conferences, coordinated with or requested by the Area Head.
• Consulting politics and associations in Malaysia regarding GDVT approach with the target to reach a local acknowledgement of the certification process. This also includes the training of relevant colleagues as well as external partners to create the awareness of the importance of GDVT in Malaysia.
• Striving for participation in relevant TVET Boards introduced by the Malaysian Government (i.e. National TVET Board) or other important administrative offices.
• Liaising with organizations in Germany, especially Chambers, institutions, and authorities involved in Berufsbildungsexport (the export of Dual Vocational Training programs from Germany to Malaysia), including but not limited to DIHK, IHKs, PAL, AKA and BiBB.
• Being the first point of contact in Malaysia, especially but not limited to ministries, government bodies and associations (e.g., Ministry of Human Resources, PEMANDU, GMI, FMSDC, JPK etc.) regarding German Dual Vocational Education and Training.
• Sharing results and challenges within the framework of professional interchange and exchange on projects/initiatives proactively. This includes collaborating for cross selling and joint selling of service packages.
• Preparing and delivering presentations at seminars/events coordinated with or requested by the Area Head.
• Preparing yearly business plan, budgets and financial statements. Produce information on project time-scales.
• Ensuring the development and the full recognition of the Industriemeister in Malaysia and in Germany.
• Any other operational tasks as may be assigned

REQUIREMENTS

The person we are looking for is a meticulous, proactive and committed individual with an eye for detail. You can work independently and know how to efficiently structure your work process flows. You are open-minded and tolerant towards working in a multi-cultural international organisation. Continuous process improvement is something you enjoy. The job requires:

• Bachelor Degree or equivalent
• Experience in the field of TVET/Vocational Training is preferable
• Strong proficiency in the English language, both spoken and written. Knowledge in German language will be an added advantage
• Sound skills in interpersonal and intercultural communication as well as experience in dealing with German and/or international customers with strong customer orientation
• Excellent skills in project management as well as a strong organizational skill
• Strong analytical skills with the ability to resolve complex issues.
• Exceptional problem-solving abilities with a strong determination to achieve goals and overcome challenges
• Takes proactive steps and demonstrates initiative to take on tasks independent

This is a local position in Malaysia under a contract defined by local standards and conditions.

Please send us your cover letter, CV, salary expectations and notice period via email to hr@malaysia.ahk.de

Only shortlisted applicants will be notified

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Work visa sponsorship
• Personal leave
• Open culture
• Personal development opportunities

Job Description

• Manages the Sales Teams & Supporting operations required to implement the organizational sales strategy, drive revenue growth, & accomplish financial objectives.
• Implements processes, tools & structures to support the sales organization’s operations.
• Being a Key Account Sales Manager conducts long-term & short-term goal setting for teams and individuals & uses data to measure & monitor sales processes, identify issues and enhance performance.
• Monitors the industry, business environment, competitors and customers to develop action plans for expanding & retaining the customer base.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Uses customer feedback & insights to collaborate with internal stakeholders to identify & suggest new product.
• Builds & develops effective sales teams with recruiting, objectives setting, training, coaching and performance monitoring of sales representatives.
• Participates in meeting, presentations, & demos to support or close strategic or high-value sales.
• Manages through subordinate & professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Give input into developing the budget, Stock forecast, Incentive Planning, TPA Planning & others Planning.
• Capable of resolving escalated issues arising from operations & requiring coordination with other departments.
• Develops and analyses business reports to facilitate relevant communication with intermediaries.
• Establishes, manages and maintains quality business relationship with intermediaries.
• Manages budget and expense effectively and efficiently to drive business growth. Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Job Requirement

• 1-3 years + or above of managerial experience.
• The Key Account Sales Manager must have a bachelor’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed. An equivalent of this requirement in working experience is also acceptable.
• Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers and external partners. Additionally, the clarity of communication between the Key Account Sales Manager and Sales Executive and collaborating personnel will also be a determinant of the overall performance in the department. The Key Account Sales Manager must also be in a position to convey even the most complex information and insights in his reports in a simple, clear, and convincing manner, tailoring messages to suit various audiences.
• The Key Account Sales Manager must also be a story-teller who is able to sell the brand to potential clients and secure more sales for the business. In addition to this, the Key Account Sales Manager must also be a great listener with ability to clarify and resolve issues and concerns of consumers, external partners, senior personnel, junior personnel etc.
• The Key Account Sales Manager must be highly proficient in Ms Word, Excel and PowerPoint, which are necessary for the creation of visually, and verbally engaging reports and presentations for senior sales management, external partners, junior sales personnel, collaborating personnel, and stakeholders.
• A candidate for this position must also demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department. The candidate will be highly proficient with research solutions to sales as well as effectiveness measurement systems.
• In this capacity, the Key Account Sales Manager will conduct regular research and analyses on the business’s market and competitive environment, looking for opportunities to further the sales department’s goals by adjusting strategies and approaches that enhance efficiency and performance.
• Certain interpersonal skills will be necessary for a Key Accountr Sales Manager, for example, he will be passionate and highly energetic in his work, he will be self-motivated and work under minimal supervision, and he will be proactive and have an insatiable appetite for knowledge. The candidate must also portray a strong ability to handle multiple projects and meet deadlines, he must also have an ability to work well in group-settings, and have an ability to remain calm under stressful scenarios and uncertainty.
• Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, the Key Account Sales Manager must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作目的：

該職位將負責提高營運效率、確保卓越的客戶服務並最大限度地提高獲利能力。職責將涵蓋商店管理的各個方面，包括銷售業績、成本控制、庫存管理和團隊領導。

主要責任

銷售與財務管理：

• 監控日常銷售業績並努力實現銷售目標。
• 分析銷售數據、識別趨勢並實施策略以優化收入。
• 透過管理庫存水準、定價策略和減少浪費措施來控制銷售成本 (COGS)。

關鍵績效指標監控：

• 追蹤關鍵績效指標 (KPI)，例如每工時銷售、平均交易價值和客戶滿意度分數。
• 使用 KPI 數據確定需要改進的領域並實施行動計劃以提高商店績效。

庫存和庫存控制：

• 管理庫存水準並定期檢查庫存，以防止庫存短缺或過剩。
• 透過高效的庫存管理實踐優化庫存週轉並最大限度地減少浪費。

廢棄物管理：

• 監控食物浪費程度並實施減少浪費的策略，例如份量控制措施和庫存週轉。
• 與廚房團隊合作，盡量減少食物腐敗並確保新鮮。

人力資源管理：

• 監督並向團隊成員分配任務，以確保順利運作和最佳的客戶服務。
• 根據業務需求和勞動力預算安排輪班並管理人員配備水準。
• 培訓、指導和評估員工績效，以維持高績效的團隊。

資格和技能：

• 批判性思維和解決問題的能力，以應對營運挑戰、解決客戶投訴並做出數據驅動的決策。
• 強大的口頭和書面溝通能力，能夠與客戶互動、向員工傳達期望以及與管理層協作。
• 熟悉庫存管理系統和程序。
• 強大的領導力和人際交往能力，可以激勵和激勵團隊成員。
• 靈活適應不斷變化的業務需求，應對快節奏環境中的壓力，並在必要時快速做出決策。
• 了解食品安全法規和最佳實務。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

利潤管理

• 管理日常商業零售營運並實現銷售目標。
• 編制和分析銷售結果、零售 KPI，並確定改善銷售和服務的機會和績效差距。
• 負責監督零售店的運營，實現銷售目標和獲利能力，最大限度地減少營運費用，並實施銷售策略。
• 規劃年度預算。

營運管理

• 監控並確保貿易當局、綜合業主和百貨公司遵守所有零售標準和監管要求。
• 設計並實施有效的標準作業程序 (SOP)。
• 對現金收集、庫存盤點計劃、庫存控制和庫存完整性實施控制。
• 確保員工和業務區域的安全到位，防盜/竊盜預防控制、監視攝影機正常運作和監控，
• 確保所有商店的有效人力覆蓋並提交員工加班時間。
• 不時招募、訓練、發展、規劃、組織團隊
• 確保所有業務領域的內務管理均依照最高標準執行與維護
• 負責/參與路演及其他行銷活動以推廣品牌
• 透過尋找新的專賣店和新店開業機會來推動業務擴張。

領導

• 支持商店維持生產力和零售營運標準、紀律、培訓和發展。
• 培養有效的溝通，以建立/提高員工的積極性和士氣，從而形成積極的工作態度和環境。
• 進行員工考核和績效考核。
• 領導和指導員工實現銷售目標和服務標準，並根據需要進行培訓
• 制定戰術策略並推動門市實現銷售和服務目標。
• 透過績效驅動的措施和獎勵，培養、激勵和激勵門市員工實現最大績效，超越目標。分析門市員工的能力差距並規劃他們的培訓和發展，以滿足可接受的標準、效率和生產力水平。
• 指導門市團隊確保遵守所有政策和程序。審查指南並在必要時向管理層提供建議。
• 解決升級的關鍵客戶問題/投訴，並向團隊提供指導，以確保快速解決問題，以滿足客戶的期望和滿意度。
• 根據公司的目標和績效計劃及其對管理層的有效性，有效地推動該門市的發展。
• 定期拜訪網點，確保達到既定標準，並持續跟上業界最佳實務。確保高效有效的管理以及高績效的銷售。
• 建立、加強和維持與內部和外部各方（即地方當局、政府機構、商場管理層）的有效關係，以確保獲得良好的支持或批准來執行所有相關的營運事宜。
• 持續檢視、回饋和建議改善內部政策、系統、流程和程序以及相關行銷舉措，以確保提高網點的營運效率和有效性。
• 為了管理、檢查和執行所有促銷計劃、展示和關鍵活動均按照既定標準進行。
• 為門市員工提供輔導和指導，以達到可接受的營運標準，以實現客戶服務和體驗目標。
• 監控和控制包括人力成本在內的成本結構，以實現網點盈利、有效和高效的營運。
• 聯絡門市經理及其他門市工作人員，溝通相關資訊。
• 指導和激勵銷售人員盡最大努力實現財務目標。
• 制定和實施零售業務的預算和計劃。
• 具備視覺呈現技術的知識、解釋和實現視覺目標的能力。
• 與視覺陳列師密切合作，利用可用空間和商品以實現最終盈利。
• 監控庫存水準以確定每個零售店的庫存供應需求。
• 利用市場和需求分析的結果來設定和規範產品定價。
• 提高顧客對商店產品和服務的認識。
• 根據需要有效處理公司指派的額外職責

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險

職責：

• 負責整體專案管理，包括但不限於專案的規劃、協調、實施、執行和成功完成。

• 管理多個專案的日常營運方面，並在最少監督的情況下在履行業務責任時發揮高水準的獨立判斷力。

• 負責將房產順利移交給買家以及完工後的事宜。

• 與有關當局聯絡，及時獲得批准。

• 進行設計審查，密切監控並與顧問協調其可交付成果。解決所有技術問題。

• 管理合約和施工進度的各個方面。

• 管理現場人員的活動，確保專案按時交付並符合品質和預算預期。

• 審查SPA、DMC等法律文件並解決相關法律問題。

• 與多學科團隊合作，包括建築師、室內設計師、顧問、專家、承包商、分包商和其他專業人員，以確保無縫執行

• 及時向管理層提供定期報告和回饋

要求 ：

• 專案管理、土木工程、施工管理或同等學歷。

• 至少15年房地產開發行業/相關領域的工作經驗

• 非常了解管理房地產開發的相關法案和權威指南。

• 完成了一個高層建築工程的建設

• 高度主動性、動手能力強、能夠獨立工作

• 良好的人脈和溝通技巧，能夠與各個層級的人互動。

• 能夠在高挑戰性的環境下獨立工作。

• 良好的領導力和一絲不苟地推動高標準的工作。

• 較強的語言能力。

有興趣的候選人，請發送電子郵件至 hr@orando.com.my

（僅通知入圍候選人）

義務和責任

1. 辨識並尋求倉儲、倉儲和物流領域的新商機。制定並實施有效的策略來獲取新客戶並擴大我們的市場份額。

2. 與主要客戶和利害關係人建立並維持牢固的關係。了解客戶需求，解決客戶疑慮，確保客戶滿意。充當客戶和內部團隊之間的聯絡人。

3. 進行深入的市場研究，以確定產業趨勢、競爭格局和潛在商機。為業務成長提供見解和建議。

4. 透過有效地展示我們的倉儲、倉儲和物流解決方案，達到並超越銷售目標。與銷售團隊合作制定和實施銷售策略。

5. 準備並向潛在客戶提出令人信服的建議和演示。根據客戶需求和行業最佳實踐客製化解決方案。

6. 與營運、物流和其他內部團隊密切合作，確保客戶專案的無縫執行。在定價策略、服務交付和客戶滿意度計劃方面進行協作。

7. 產生有關業務發展活動、銷售業績和市場趨勢的定期報告。分析數據以做出明智的決策並調整業務發展策略。

職位需要

1. 工商管理、行銷或相關領域學士學位。

2. 具有倉儲物流產業業務開發、銷售或客戶管理的豐富經驗。

3.對供應鏈管理和物流運作有深入的了解。

4.優秀的溝通、談判、表達能力。

5. 能夠與客戶和內部團隊建立並維持有效的關係。

6. 以結果為導向，有達到和超額銷售目標的記錄。

津貼和福利

• 績效獎金
• 津貼
• 醫療保險
• 個人發展機會

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a member under the Service Centre Performance Operations Unit, you will be responsible for spearheading initiatives to optimise customer service experiences and operational efficiency.

Your broad responsibilities include:

• Planning, conceptualising, and developing comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations.
• Conducting research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service.
• Identifying opportunities for enhancing customer delight and recommending their implementation within the organization.
• Gathering and analysing customer insights, identifying trending topics, and pinpointing service gaps and policy issues.
• Developing actionable recommendations to address these concerns and improve overall service delivery.
• Overseeing and maintaining operational systems utilised by the service centres, ensuring their smooth functioning and optimisation.
• Establish and implement monitoring system for service performance and leveraging on operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery.
• Providing guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.

What we are looking for

• Prior experience in project management, particularly in service operations or customer service settings.
• Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python.
• Experience in data visualisation tools such as Canva would be preferred
• Good analytical skills with the ability to gather, analyse, and interpret data to drive decision-making.
• Good communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Strong organisational skills with keen attention to detail.
• The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

We have a very exciting opportunity here at Capita for an experienced Business Development Manager to join our expanding CPS Growth Team.

This role will sit within the Central Government and will identify, develop, and successfully execute Contact Centre sales.

This is a home-based role with client travel as required. As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to a black minority ethnic community to apply for this role.

Our Propositions

The Citizen Experience proposition family is focused on the interfaces between public services and the people they serve. These propositions aim to provide seamless services that are fast, effective, and human-centred experiences at the point of demand and where people need them most. The Digital Business Services proposition family focuses on the core public services systems. It aims to increase productivity using data, technology and operational excellence to deliver secure, smart, efficient and effective services.

Combined, these propositions will deliver complex solutions that transform services for our customers and citizens. Examples of the services we provide are our Contact Centres, Assessment Services, Intelligent Communication, Procurement Services, and Revenue Maximisation, all of which are underpinned by world-class digital and technology services

What you'll be doing:

• You will be pivotal in delivering opportunities through to contract signature within the sector and the proposition strategy.
• You will work with the relevant client, market and proposition teams to develop a plan and target Central Government entities and successfully execute against client opportunities, engaging in advance of opportunities coming to market, ultimately, to generate new revenue.
• Utilising market insight, buying patterns and client challenges, engaging and building relationships with our clients, and using wider Government frameworks as the route to market to win new business.
• Your unique selling points will be your ability to understand and navigate the complexities Central Government sector, aligning those requirements to Capita's Contact Centre capabilities, and your strategic approach to business development.

What we're looking for

• You will have extensive business development experience in Contact Centre Services and be capable of sustained engagement at senior levels as well as successful sales execution.
• You'll be an innovative and strategic thinker - capable of shaping and leading a client's thinking and having strong negotiation, presentation, and communication skills.
• Proactive, 'can do' and collaborative behaviours are a vital part of this role and underpin trust, facilitating the right collective mindset required to make a difference and most importantly allow both parties to thrive in leading the way rather than being led.
• The primary success of the role is business growth, new customer acquisition and client satisfaction.

About Capita Growth:

Our Growth Function is one of Capita's central corporate functions and is redesigning how we do business. We're improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We're also multi-lingual, multi-functional and multi-talented. Join us and discover be

tter as you empower our sales teams to focus on developing our business.

What's in it for you?

• a salary of between £65,000 - £75,000 plus a generous commission programme
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two week and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

Proud member of the Disability Confident employer scheme

Job Summary:

The Business Development Manager (BDM) for Corporate Services will be responsible for driving growth by identifying new business opportunities, establishing and expanding relationships with key clients, and building a strong network of leads. This role involves identifying market trends, understanding client needs, and developing tailored solutions to meet corporate service demands. The ideal candidate will be a self-starter with excellent networking abilities, capable of independently sourcing and nurturing leads while contributing to the overall strategic goals of the business.

Job Responsibilities:

• Handle walk-in, phone or email inquiries promptly and professionally
• Identify and generate new leads through personal networks, referrals, industry events and digital platforms
• Build and maintain strong relationships with existing clients while identifying opportunities for upselling and cross-selling services
• Follow up on inquiries, quotations, and proposals to close deals effectively
• Serve as the main point of contact for key clients, providing ongoing support and ensuring satisfaction
• Meet or exceed sales targets and KPIs by driving new business and expanding existing accounts
• Work closely with internal teams (service delivery, operations and finance) to ensure smooth client onboarding and service delivery
• Assist in marketing, partnership, and collaboration activities in order to generate new leads

Skills & Qualifications:

• Proven experience in business development, sales or corporate services
• Strong ability to network, build relationships, and generate leads independently
• Excellent communication, negotiation, and presentation skills
• Knowledge of corporate services industry trends and market dynamics
• Able to work independently, prioritize tasks and meet deadlines
• A proactive, goal-oriented and result-driven attitude

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits/ commission and an integrated work life harmony.

Roles and Responsibilities

· Make outbound calls to prospective clients using provided scripts and leads.

· Persuade potential clients to schedule a tentative appointment with our sales representative.

· Data Management: Performing accurate data entry and maintaining records of leads and appointments.

· Recruit, train and supervise other telemarketers under the team

· Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities)

The ideal candidate will be:

· Highly Organized: You can manage multiple tasks efficiently.

· Detail-Oriented: You pay attention to the finer details to ensure accuracy.

· Time-Savvy: You manage your time effectively to meet deadlines.

· Articulate: You communicate clearly and professionally. Good phone etiquette is a must.

· Hardworking: You are dedicated and take pride in your work.

Requirements:

· Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.

· Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.

· Proven experience as Talent acquisition consultant / HR consultant / or similar position will be an advantage.

· Min. 2 years of customer service/ Telemarketer/ cold calling in a call center environment experience.

· Able to communicate effectively and professionally over the phone.

· Confident and pleasant personality.

· Willing to learn the trades of recruitment

· Able to work independently and be a team player.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• Lead, oversee, and plan the development of autonomous vehicle learning platforms.
• Identify and develop autonomous vehicle hardware and software stacks.
• Actively drive projects to improve existing platform features and add new features to complement and expand the capabilities of the system.
• Engage and mentor Master’s and Undergraduate students as well as industry attachment interns.
• Collaborate with other research engineers and coordinate various activities at the Advanced Robotics Centre.

Qualifications

• Bachelor’s degree in engineering related to robotics field.
• Familiar with vehicle structures, electronics, vehicle kinematics and dynamics.
• Experience with autonomous vehicles Drive-by-Wire (DBW) systems and control.
• Proficiency in CAD/CAM and fast prototyping.
• Familiar with open-source autonomous driving frameworks such as Apollo, Autoware, etc.
• Proficiency in robotics middleware and simulation tools (ROS, Gazebo, Carla, SUMO, Carsim (preferred)).
• Experience in C/C++ and Python development.
• Experience in autonomous vehicles and robotics full-stack development is preferred.
• Experience in remote control system development is preferred.
• Highly motivated individual who can work in a fast-paced environment.
• Meticulous organizer with a positive and can-do attitude.
• Strong team player with the ability to lead projects.
• Good communication, writing and presentation skills.

Join us as a Financial Planning Centre Senior Associate

• Hone your organisational and communication skills, as you provide vital financial planning technical support for the Financial Planning Centre
• Joining us in Asset Management, you’ll deliver technical administration and calculations for the accumulation, maintenance and de-accumulation of all financial planning products
• This is a unique opportunity to develop your career as part of a fast paced and collaborative team
• The successful candidate would be required to be in the Bristol office at least once a week
• We are looking to pay in the region of £39,000 - £42,000 plus benefits

What you'll do

In this key role, you’ll be providing financial planning technical support to the Financial Planning Centre team and the advisors and assistants for all new and existing business transactions and queries, including calculations and project work. Your work will be critical in allowing us to deliver an exceptional service to our customers, as you make sure all aspects of the administration processes are delivered in accordance with agreed procedures and controls.

You’ll also be:

• Interpreting chargeable event calculations, suitability letters, client profiles and service selection forms to make sure that all new business processing is in-line with the client requirements
• Undertaking checking and oversight that the team have completed all necessary administration
• Providing training and upskilling any of the team members as and when required
• Making sure we comply with our regulatory obligations in relation to any complaints

The skills you'll need

To be successful in this role, you’ll need broad general knowledge of the financial services environment and related products. We’ll also expect you to be qualified to QCF level 4 and you’ll hold a CISI Investment Advice Diploma, a CII Diploma, or an Investment Management Certificate or equivalent.

You’ll also need:

• Experience in dealing with client requirements in relation to chargeable event calculations
• The ability to identify scenarios where further clarity is required from an adviser or assistant
• The ability to articulate when dealing with clients by telephone and other communication mediums

Senior School Executive

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $3,500 - $4,200

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)
3. Retail sales experience is not mandatory

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Manages a Food Service Program within a business activity.
• Develops, recommends and enforces operating procedures.
• Plans and manages all phases of food service program where dining and catering are a substantial basis of the food operation.
• Prepares/supervises the preparation of menus involving both standard and new cooking methods.
• Develops operating budget and data, identifying labor, equipment, and supply costs.
• Supervises assigned staff.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare, a renowned chain of medical aesthetic clinics operating in Singapore, Shanghai, Hangzhou, and Kuala Lumpur, is on the hunt for a driven and seasoned Business Centre Telemarketer to become part of our dynamic team.

As a Business Centre Telemarketer at ClearSK, you will play a crucial role in our success by converting customer inquiries into appointments and online sales through phone calls, WA &/or SMS conversations. You will also be responsible for driving our digital marketing efforts across various platforms, including but not limited to Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, to engage potential customers, turning inquiries into appointments or sales. You will be cross-trained to operate or track marketing campaigns or perform operational audit.

Responsibilities:

• Handle inquiries via calls, WhatsApp, SMS, and email, converting them into appointments and sales.
• Drive direct sales through various channels including calls, emails, SMS/WhatsApp, and online platforms.
• Manage social media, Google, and website inquiries, converting them into appointments or direct sales.
• Maintain appointment trackers, balance peak and off-peak appointments, and maximize clinic resources.
• Offer service recovery to complaining customers and escalate complex cases to Reporting Officer.
• Stay updated on customer service protocols, product knowledge, and competitor offerings.
• Generate daily reports on leads, appointments, and sales, and monthly reports on appointments and no-shows.
• Manage customer accounts including package conversions and settlements.
• Follow up on customer feedback and escalate to management for resolution.
• Ensure compliance with clinic SOPs through remote access to systems and submit audit reports.
• Self-report on commissionable tasks and compute performance bonus claims.
• Coordinate with HQ on SOP audit & compliance and administrative matters.
• Adhere to remote working security protocols and maintain accurate work attendance records.

What We're Looking For:

• Bachelor's degree in Marketing, E commerce, Business or any related field. Applications from recent graduates are highly encouraged.
• Exceptional communication skills and fluent in both Eng and Chin, able to cater to English-speaking & PRC customers.
• 1 year of experience in telesales and customer service preferably from
  service / hospitality / healthcare / retail industry advantage.
• Experience in aesthetics, beauty and skincare sector advantage.
• Comfortable with paperless and IT-guided environment.
• Results oriented and a faster learner who can get up to speed after a short induction training, complemented by structured workplace training.
• A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
• Able to work on some weekends.
• Professional presentation and excellent customer handling skills

What We Offer:

· An attractive remuneration package with performance-based incentives.

· Comprehensive training and ongoing support to excel in your role.

· Opportunities for career advancement within our growing organization.

· A friendly and inclusive work culture that values teamwork and collaboration.

· The chance to make a real difference in people's lives by helping them achieve their aesthetic goals.

· Access to state-of-the-art aesthetic treatments and services at discounted rates.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.