Skills Coach - Business Administration & Customer ServiceAs a purpose-driven organisation, we’re all about the ‘why’. Babingt.....
Skills Coach - Business Administration & Customer Service
As a purpose-driven organisation, we’re all about the ‘why’. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.
Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners reach their potential and succeed in their Business Administration and Customer Service programmes? We are looking for a passionate, curious and motivating industry professionals to join our team as a Skills Coach to share their expertise with cohorts of engaged and motivated learners.If you have knowledge and experience within the service sector and the determination to provide an exceptional customer experience with the willingness to work on a remote basis and be part of our journey of Developing Better Futures, then we want to hear from you!
Summary of role
You will be responsible for Coaching & Mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance, and support, ensuring a safe and conducive working environment.
Provide inspirational support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential.
Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners.
Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience.
Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks
Anticipate and overcome barriers to progress and inspire achievement, ensuring that learning is inclusive and supports diversity.
Liaise with Specialist Trainers to facilitate formative and summative assessment of learners’ skills and knowledge.
Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions.
Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner’s characteristics, meet quality standards and funding compliance, along with demonstrating progression.
Conduct and interpret detailed skills gap analysis with learners to accurately identify learner’s starting points, prior achievements, and experience.
Deliver immersive, differentiated, and impactful interactions, embedding Maths and English, to ensure active participation by all learners in the groups, through a variety of methods, which contribute to positive learning outcomes.
Have an in-depth understanding of embedded learning methodologies and how to evaluate behavioural change.
Essential Qualifications
Grade A-C GCSE in English and Maths or equivalent
BUsiness Administration and/or Customer Service qualification
Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire
Skills and experience
Experience of developing individualised learning plans and SMART targets
Coaching to embed behavioural change experience
Experience in using digital technologies and experiences to deliver learning
Experience of liaising with employers and external agencies
Experience of providing interactive and engaging teaching, training, and development opportunities to adults
Experience of successfully achieving deadlines and working without close supervision
Experience of working in an accredited environment, industry, or practice
Knowledge of the Awarding Organisations, End Point Assessment Organisation, Funding Bodies, Ofsted and other regulatory arrangements.
Babington Benefits
Babington Engage Rewards Platform
BUPA Healthcare – Cash plan
25 Days annual leave plus Bank holidays
Flexible Hours
We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education so why not apply now and join us in Developing Better Futures!