Total 30 job vacancies by Total Ebiz Solutions Pte. Ltd.

Responsibility

• Analyse, plan and implement operational process enhancements, to improve the team’s existing workflows wherever required.

• Gather, understand business requirements and translate them into functional outcomes and deliverables.

• Work closely with key stakeholders to improve existing processes.

• Assist product managers to deliver activities related to approved training plans.

• Manage plan and logistics required to deliver project activities and deliverables as part of process streamlining.

• Collate feedback from user surveys/FAQ and maintain in central database. After which to recommend and implement action plans to adjust processes to suit user needs.

• Act as one of the key point of contact for training & logistics matters with relevant stakeholders.

Experience & Skillset

• Diploma/Bachelor's degree in Business Administration, Engineering, Management, or related field preferred.

• Experience with business process and requirements management, project management.

• Detail oriented with excellent task scheduling skills– thorough, organised and productive while working remotely.

• A good communicator, strong in written and communication skills, with some understanding of training processes.

• Ability to translate details and requirements into documentation, as well as to prepare and review project proposals, memos, meeting minutes and emails.

• Event organisation and management background is a plus.

• Independent and hands-on, self-motivated individual

Responsibility

• Analyse, plan and implement operational process enhancements, to improve the team’s existing workflows wherever required.

• Gather, understand business requirements and translate them into functional outcomes and deliverables.

• Work closely with key stakeholders to improve existing processes.

• Assist product managers to deliver activities related to approved training plans.

• Manage plan and logistics required to deliver project activities and deliverables as part of process streamlining.

• Collate feedback from user surveys/FAQ and maintain in central database. After which to recommend and implement action plans to adjust processes to suit user needs.

• Act as one of the key point of contact for training & logistics matters with relevant stakeholders.

Experience & Skillset

• Diploma/Bachelor's degree in Business Administration, Engineering, Management, or related field preferred.

• Experience with business process and requirements management, project management.

• Detail oriented with excellent task scheduling skills– thorough, organised and productive while working remotely.

• A good communicator, strong in written and communication skills, with some understanding of training processes.

• Ability to translate details and requirements into documentation, as well as to prepare and review project proposals, memos, meeting minutes and emails.

• Event organisation and management background is a plus.

• Independent and hands-on, self-motivated individual

Key Responsibilities

• Manage the business requirements and functional solution aspects of the project. • Analyse the stakeholders’ needs, scope the problem and develop business case to address the problem. • Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders’ needs. • Work with the stakeholders to ensure smooth deployment and adoption of new solution. • Perform business analysis: ✓ Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements. ✓ Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case. ✓ Elicitation: Explore, identify and document business needs ✓ Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need within specified scope. ✓ Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need. • Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans and test cases in accordance with changing requirements, throughout development. • Create and manage automated test framework whenever possible, such as prepare test environment, maintain functional testing script in accordance with changing requirements. • Conduct system integration tests with external parties, validate the output and expected outcome e.g. data to and from external parties’ systems and feedback on improvement requirement. • Conduct impact analysis of defect fixes discovered during manual or automated tests, validate completed stories pass the acceptance criteria, raising defects as needed and work with development team to improve the expected behaviour and test cases. • Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders. • Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems. • Assists with the documentation of technical design, specification, and technical solution. • Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage. • Hands-on experience in full project development life cycles • Past track record in business analysis, application solutioning and design • Ability to model business requirements in business process modelling tool. • Ability to perform qualitative, quantitative and root-cause analysis. • Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs. • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Key Responsibilities

• Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.

• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.

• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.

• Ensure consistency, accuracy, and completeness of documentation.

• Create and maintain templates and documentation standards to ensure consistency across projects and teams.

• Conduct regular reviews and updates of documentation based on changes.

• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.

• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.

• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.

• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.

• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.

• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.

• Knowledge of software systems, APIs, databases, and enterprise architectures.

• Strong organizational and communication skills, with a keen attention to detail.

• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Key Responsibilities

• Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.

• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.

• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.

• Ensure consistency, accuracy, and completeness of documentation.

• Create and maintain templates and documentation standards to ensure consistency across projects and teams.

• Conduct regular reviews and updates of documentation based on changes.

• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.

• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.

• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.

• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.

• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.

• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.

• Knowledge of software systems, APIs, databases, and enterprise architectures.

• Strong organizational and communication skills, with a keen attention to detail.

• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Summary
As a Project Manager for Cloud Migration, you will lead the end-to-end migration of onpremises infrastructure and applications from on-prem to AWS Cloud. You will work
closely with solution architects, cross-functional teams, including IT, business
stakeholders, and cloud architects, to ensure successful planning, execution, and
delivery of cloud migration projects. Your role will involve managing timelines,
budgets, resources, and risks, ensuring that projects meet business objectives and
comply with security and regulatory requirements.
Key Responsibilities
• Plan, coordinate, and manage cloud migration projects from on-premises to AWS, ensuring that
project objectives, timelines, and budgets are met.
• Collaborate with stakeholders to define project scope, goals, and deliverables in alignment with
business requirements.
• Work closely with solution architects, cloud architects, infrastructure teams, and vendors to
execute the migration strategy.
• Identify and mitigate risks and issues throughout the project lifecycle, ensuring minimal disruption
to business operations.
• Manage the development and execution of migration roadmaps, including application, database,
and data migration.
• Lead project teams in the identification of dependencies, bottlenecks, and resource needs to ensure
timely delivery.
• Ensure compliance with AWS cloud security standards, policies, and best practices.
• Communicate project status, risks, and mitigation plans to senior management and stakeholders.
• Monitor post-migration performance and ensure operational stability and optimization of AWS
cloud infrastructure.
What we are looking for
• Bachelor’s degree in IT, Computer Science, or a related field.
• At least 8 years of experience in managing IT projects, preferably experience in GCC migration.
• Strong knowledge of AWS cloud services, including EC2, S3, RDS, VPC, IAM, and security best
practices.
• Experience in managing large-scale infrastructure migration projects, particularly from on-premises
to cloud environments.
• Proven track record in managing complex projects with multiple stakeholders and dependencies.
• Strong understanding of Agile and Waterfall project management methodologies.
• Experience with cloud automation tools, CI/CD pipelines, and infrastructure as code (e.g.,
Terraform, CloudFormation) is a plus.
• Excellent leadership, communication, and problem-solving skills.
AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) will be an added
advantage

Key responsibilities

• Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

• Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

• Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

• Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

• Conduct regular work group meetings and provide project progress and status reports to stakeholders.

• Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

• Manage processes and procedures covering issue and risk management.

• Manage the project schedule & lead activities towards the successful closure of the project

• Lead the application maintenance and support services covering:

 Contract Management

 Service Level Management (SLM)

 Service/Change Request Management (scope, schedule, budget, prioritisation)

 Problem and Incident Management (tracking, escalation, closure)

 Audit and Security Services

 Risk Management

Requirements

• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

• Hands-on experience in full project development life cycles.

• Possess a proven and successful track record in delivering complex IT projects/programs in the government sector or financial industry

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

Job Responsibilities:

• Drive the execution of the architecting and development of IT application systems

for cloud hosting to maximise benefits from the cloud computing delivery model

• Function as the technology subject matter expert to ensure the successful delivery

of IT application systems in accordance with whole-of-government security and

governance policies

• Lead the troubleshooting and resolution of technical and security issues, as

needed

• Review source code, system testing, integration testing, data conversion

documents to verify that specifications are met

• Undertake root cause analysis for system issues and implement preventive and

corrective measures to meet business and performance needs

• Continually seeks ways to improve and streamline work and/or systems processes

to enhance overall user experience.

• Plan and study feasible technology solution to meet users’ requirements

• Assess current state, analyse stated requirements of stakeholders and accurately

defines business need with in specified scope

• Document requirements, source and evaluate alternatives, and recommend

solution that best fits stakeholders' needs

• Manage conflicts, issues and changes to ensure stakeholders and project team

remain in agreement on solution scope

• Develop the validation and acceptance criteria with agency users to ensure

acceptance

• Work with stakeholders to ensure smooth deployment and

adoption of new solution

Roles and Responsibilities

a) Analyse Business Needs:

• Assess the client needs, scope problems, and develop comprehensive business cases to address identified challenges.

• Perform user research, including interviews and surveys, to gather insights and map out user journeys.

• Identify pain points and opportunities for improvement in existing systems and processes.

b) Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with Client objectives.

• Collaborate with Client vendor and app vendors to clarify requirements, design solutions, and ensure alignment with Client goals.

c) UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.

• Guide the outsourced vendor to ensure that solutions are user-centric and align with Client digital transformation objectives.

• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

d) QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.

• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.

• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.

• Oversee QA and testing processes to maintain quality and functionality.

e) Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.

• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.

• Work with Client users to ensure smooth deployment and adoption of new solutions.

f) Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with Client strategic objectives.

• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.

• Assess deployed solutions to ensure they meet the original business needs and objectives.

Knowledge and Skills

a) Educational Background:

• Tertiary education in relevant fields is preferred.

b) Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.

• Experience in conducting user research, service journey mapping, and prototyping.

• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.

• Proficiency in using prototyping tools (e.g., Figma).

c) Preferred Skills:

• Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.

• Knowledge of Data warehouse, Data virtualization tools like Denodo.

• Familiarity with government processes and internet-based IT projects.

• Up-to-date knowledge of product trends, best practices, and relevant technologies.

d) Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

e) Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

Roles and Responsibilities

a) Analyse Business Needs:

• Assess the client needs, scope problems, and develop comprehensive business cases to address identified challenges.

• Perform user research, including interviews and surveys, to gather insights and map out user journeys.

• Identify pain points and opportunities for improvement in existing systems and processes.

b) Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with Client objectives.

• Collaborate with Client vendor and app vendors to clarify requirements, design solutions, and ensure alignment with Client goals.

c) UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.

• Guide the outsourced vendor to ensure that solutions are user-centric and align with Client digital transformation objectives.

• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

d) QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.

• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.

• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.

• Oversee QA and testing processes to maintain quality and functionality.

e) Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.

• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.

• Work with Client users to ensure smooth deployment and adoption of new solutions.

f) Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with Client strategic objectives.

• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.

• Assess deployed solutions to ensure they meet the original business needs and objectives.

Knowledge and Skills

a) Educational Background:

• Tertiary education in relevant fields is preferred.

b) Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.

• Experience in conducting user research, service journey mapping, and prototyping.

• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.

• Proficiency in using prototyping tools (e.g., Figma).

c) Preferred Skills:

• Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.

• Knowledge of Data warehouse, Data virtualization tools like Denodo.

• Familiarity with government processes and internet-based IT projects.

• Up-to-date knowledge of product trends, best practices, and relevant technologies.

d) Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

e) Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

• Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/Waterfall project development life cycle.

• Strong project management skills to manage projects with challenging timeline, changing requirements

• Strong stakeholder management skills to manage external dependencies, business users and management to report blockers and progress, and able to articulate clearly the project status

• Relevant experience in web-based development.

• Working experience in any Microsoft technologies.

• Familiarity with governance, audit in enterprise IT environments.

• Working experience in government environment

• Strong analytical, conceptualisation and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Results and customer oriented.

• Experience in Cloud – AWS and Azure.

• PMP Certified

• Team player with strong organization and people handling skills.

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Requirements:

• An undergraduate degree in business-related or IT-related fields

• At least 3+ years relevant working experience, including business analysis/product management of system used in similar functions, in asset management domain

• Strong sense of ownership and growth mindset

• Strong analytical skills and critical thinking with good problem-solving skills

• Good understanding of user-centric principles and/or service design

• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

• Experience working in cross-functional groups, representing views of different stakeholders and influencing teams towards achieving shared goal

• Ability to manage a number of projects at the same time, with varying technical requirements, level of stakeholder engagement and completion timeline

• Ability to adapt to changing business requirements due to unforeseen restrictions / constraints in the existing system.

• Experience in developing test plan and managing testing for project implementation / enhancements

• Experience in developing and maintaining user guide and system documentations

• Experience in managing project scheduling and timelines for prompt completion of work tasks

Key Responsibilities

• Work closely with managers to understand their business requirements, and translating these business requirements to technical requirements, and vice versa

• Design, test and implement processes/tools/systems in partnership with in-house IT, risk, and finance teams as well as external software vendors and service providers to support the front-office investment workflow

• Develop and write test plans for system, process and product upgrades, as well as participate in the User Acceptance Testing (UAT)

• Develop and maintain user guides and documentations relating to processes/tools/systems implemented for front-office investment workflow

• Plan and work with multiple departments – on implementing road maps of desired front-office workflow, including feature development and upgrades

• Ensure front-office processes and procedures meet internal standards for data integrity, security and auditability

• Monitor, analyse and troubleshoot front-office processes to ensure their smooth functioning. This includes liaising with the in-house IT department as well as external service provider in the troubleshooting and resolution of production issue

• Manage project implementations with vendors and service providers, covering procurement and related administrative issues

• Oversee change management to facilitate new product and/or system adoption, including possible re-engineering of workflow and processes.

Roles and Responsibilities

a) Analyse Business Needs:

• Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.

• Perform user research, including interviews and surveys, to gather insights and map out user journeys.

• Identify pain points and opportunities for improvement in existing systems and processes.

b) Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.

• Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.

c) UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.

• Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.

• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

d) QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.

• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.

• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.

• Oversee QA and testing processes to maintain quality and functionality.

e) Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.

• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.

• Work with MOM users to ensure smooth deployment and adoption of new solutions.

f) Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.

• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.

• Assess deployed solutions to ensure they meet the original business needs and objectives.

Knowledge and Skills

a) Educational Background:

• Tertiary education in relevant fields is preferred.

b) Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.

• Experience in conducting user research, service journey mapping, and prototyping.

• Experience with DevOps practices, including version control, automated testing, and continuous improvement.

• Experience in implementing Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, AWS CodePipeline, or GitLab CI.

• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.

• Proficiency in using prototyping tools (e.g., Figma).

c) Preferred Skills:

• Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.

• Knowledge of Web Content Management Systems (e.g., Sitecore) and Search Engine Systems (e.g., Lucidworks Fusion).

• Proficient in using Amazon Web Services (AWS) for deploying, managing, and scaling applications, including services such as EC2, S3, RDS, Lambda, and CloudWatch.

• Knowledge of infrastructure as code (IaC) tools like Terraform or AWS CloudFormation for automating deployments and managing cloud resources.

• Understanding of AWS security best practices, including IAM roles, VPC configurations, and secure data storage.

• Experience in designing, developing, and maintaining RESTful APIs.

• Knowledge of API authentication methods such as OAuth2, JWT, and API key management.

• Familiarity with government processes and cloud-based IT projects.

• Up-to-date knowledge of product trends, best practices, and relevant technologies.

d) Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.

• Ability to diagnose and resolve technical issues quickly and efficiently.

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

e) Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

• Ability to document processes, solutions, and best practices for both technical and non-technical audiences.

3. Roles and Responsibilities

a) Analyse Business Needs:

• Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.

• Perform user research, including interviews and surveys, to gather insights and map out user journeys.

• Identify pain points and opportunities for improvement in existing systems and processes.

b) Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.

• Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.

c) UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.

• Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.

• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

d) Front-End Development:

• Demonstrated experience in front-end development, including building responsive and secure UI components with modern frameworks like Vue.js and integration with backend technologies.

• Collaborate with stakeholders and developers to ensure seamless integration between front-end and back-end systems.

e) QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.

• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.

• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.

• Oversee QA and testing processes to maintain quality and functionality.

f) Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.

• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.

• Work with MOM users to ensure smooth deployment and adoption of new solutions.

g) Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.

• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.

• Assess deployed solutions to ensure they meet the original business needs and objectives.

4. Knowledge and Skills

a) Educational Background:

• Tertiary education in relevant fields is preferred.

b) Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.

• Experience in front-end development, including working with Vue.js and integrating front-end with backend technologies.

• Experience in conducting user research, service journey mapping, and prototyping.

• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.

• Proficiency in using prototyping tools (e.g., Figma).

c) Technical Skills:

• Knowledge of modern front-end technology stacks, including the latest HTML, CSS, REST/JSON, JavaScript, TypeScript, and client-side, component-oriented frameworks, libraries, and best practices for web and native mobile development.

• Experience with digital experience analytics tools (e.g., Google Analytics), user experience metrics, and measurements.

• Experience with code repository services, issue tracking, and collaboration tools (e.g., GitLab).

d) Preferred Skills:

• Familiarity with government processes and internet-based IT projects.

• Up-to-date knowledge of product trends, best practices, and relevant technologies.

e) Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

f) Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

You will be working on a range of tasks including the following:

• partner with business teams to business needs through human-centric, visual methods such as service journeys and develop the appropriate business case

• work with fellow team members and the business project teams to develop user stories, functional/technical specifications and acceptance criteria

• evaluate and recommend suitable technology while aligning with client technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment

• plan/review/conduct testing and data conversion to ensure that specifications are met

• drive system or product readiness for smooth deployment, adoption and operations

• analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

Required skills:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 3 years of working experience for Consultant role and 5 years of working experience for Senior Consultant role.

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders .

• A driven and motivated personality with an ability to learn and apply

• Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)