It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.  

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees

• Provides excellent client white glove customer service to all end-users at the site

• Provides onsite leadership with the Epiq team, and encourages staff development in their careers

• Continuously looks for opportunities to increase the efficiency of our on-site operations

• Seeks opportunities to increase our capabilities and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential EPIQ candidates for available positions at the site

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• High School Diploma or equivalent; College experience preferred but not require

• Previous management experience in a client service oriented field, preferably mail/copy/production

• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints

• Strong initiative required; ability to work independently with minimal direct supervision

• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Hospitality position provides “White Glove” customer service and is responsible for taking care of all client meetings and events, and hospitality tasks at a client location. 

Essential Job Responsibilities

• Provide “White Glove” hospitality services

• Set-up meeting rooms as specified

• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies

• Clean pantry and kitchen as needed

• Provide support for miscellaneous requests and flex services

• Utilize various software and event planning programs to meet tasks

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1-year work experience, client service-oriented preferred

• Good customer service skills, including tact in handling complaints

• Good verbal and written communication skills

• Attention to detail and ability to multitask in a fast-paced environment

• Ability to lift or move 40 lbs.

• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time

• Working knowledge of Microsoft, Outlook, Word, and Excel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide receptionist services for law firm client at their site.  

Essential Job Responsibilities

• Work closely with the client's staff to assist with front office

• Answer incoming telephone calls and forward to the appropriate person

• Take accurate and complete messages for those who are unavailable

• Promptly greet and announce visitors in a friendly and business-like manner

• Maintain a neat and organized reception desk and front lobby area

• Order and stock supplies as needed

• Set up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies.
• Perform other administrative duties as requested

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience preferably as a Receptionist

• Previous experience in a client service field preferred

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel and Outlook

• Willingness and ability to learn new skills

The Compensation range for this role is 19.97 to 28.89 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Receptionist position will provide hospitality and reception or other services defined or outlined in Epiq’s service agreement with client.            

Essential Job Responsibilities

General:

• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance

• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests

• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

• Other duties as assigned

Reception:

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors

• Answer incoming telephone calls and direct call traffic to the proper person

• Take accurate and complete messages for those employees who may be unavailable

• Greet and announce visitors in a friendly and business-like manner

• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager

• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy.

• Maintain a positive team-player mentality.

• Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.

• Deliver on service commitments in a timely and accurate manner.

• Invest proper effort and QC approach to deliver highest quality work and service.

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.

• Expected to uphold the Standards of Service and best practices developed by Epiq.

Qualifications & Requirements

• High School Diploma or equivalent

• Minimum of 1 year professional level work experience

• Previous experience in a client service oriented field preferred

• Willingness and ability to learn new skills

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

• Ability to learn skills quickly

• Flexibility in dealing with simultaneous projects

• Attention to detail

• Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations

• Ability to lift or move 40 lbs. or greater

• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

• Excellent organizational skills

• Strong initiative required; ability to work independently with minimal direct supervision

The Compensation range for this role is 19.26 to 28.89 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

• Hours of this position are 10:00a.m to 7:00p.m - Monday to Friday

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Responsible for review of client firm legal and marketing documents as requested. Responsibilities for each type of document request are outlined below:

Responsibilities:

• Serve as a resource for all questions on grammar, spelling, and current usage

• Proofread documents for errors in typing, spelling, grammar, syntax, punctuation and formatting

• Update entries into the electronic job submission and workflow tracking system

• Perform proofreading tasks with a high degree of accuracy, eye for consistency and attention to detail

• Handle additional document processing projects as assigned

• Support coordination efforts of incoming and outgoing work as necessary

Requirements:

• Associate or Bachelor’s Degree preferred

• 3+ years proofreading experience

• Copywriting experience helpful

• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Knowledge of current formats and citation protocols: The Chicago Manual of Style, The Bluebook and California Style Manual

• Knowledge of proofing marks and procedures

• Knowledge of working with the AP style guide

• Ability to maintain information in strictest confidence

• Experience with following and memorizing corporate brand guidelines

• Ability to work through complex document markups and instructions in a timely manner

• Strong written and verbal communication skills, including an expert level knowledge of grammar, spelling, and punctuation

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Hospitality Lead position provides “White Glove” customer service and is responsible for taking care of all client meetings, events, and hospitality tasks at a client location. The goal of this role is to be the primary person that the client can engage directly when something is needed and making everyone’s day easier and more pleasant.

Responsibilities

• Provide “White Glove” hospitality services
• Work independently on daily hospitality task and events without direct supervision
• Schedule and set-up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and visitor offices are clean and stocked with supplies
• Lead event and room set ups in accordance with client request
• Provide support for miscellaneous requests and flex services, including monitoring the service and resource request system
• Utilize various software and event planning programs to meet tasks and interface with IT for equipment assistance and incident escalations
• Escorts clients to meetings rooms and ensure that they have everything they need for the meeting
• Act as a liaison between guests and firm staff
• Notify Facilities/Hospitality and various support teams of inventories and conference room repairs
• Assist management with training new hires on all hospitality functions and process
• Understand, track, and communicate production metrics to management and client

Job Requirements

• High School Diploma or GED
• 1-3 years of work experience, client service-oriented preferred
• Exceptional customer service and organizational skills
• Excellent verbal and written communication skills, with experience in communicating directly with clients and vendors
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
• Proficient with MS Office applications including Word, Excel, and Outlook

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. This position is located at an Epiq facility or a client office.

RESPONSIBILITIES

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Strive to increase skillset knowledge level by participating in company training courses, research, and onsite training sessions

REQUIREMENTS

• HS Diploma or GED
• 1+ year working in document outsourcing or legal industry preferred
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Ability to multi-task with strong attention to detail
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide receptionist services for clients at their site.  

Essential Job Responsibilities

• Work closely with the client's staff to assist with front office

• Answer incoming telephone calls and forward to the appropriate person

• Take accurate and complete messages for those who are unavailable

• Promptly greet and announce visitors in a friendly and business-like manner

• Maintain a neat and organized reception desk and front lobby area

• Order and stock supplies as needed

• Perform other administrative duties as requested

• Provide exceptional experience end-to-end to both guests and colleagues
• Coordinate visitor check-in and scheduling of conference rooms for both external and internal meetings via-internal Condeco system
• Work with the office service team to maintain front of house conference rooms, ensuring they are tidy and clean for upcoming meetings
• Manage advanced vendor on boarding processes including obtaining COI from appropriate external parties, requesting from various internal departments, and relaying them to OMP team while completing detailed CAF
• Provide daily pantry and office services including coffee service, snack and supply inventory, and printer check and paper refill
• Manage incoming and outgoing mail, shipping and receiving
• Manage seating assignments and floor plan updates

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience preferably as a Receptionist

• Previous experience in a client service field preferred

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel and Outlook

The Compensation range for this role is 19.26 to 28.89 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.  

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees

• Provides excellent client white glove customer service to all end-users at the site

• Provides onsite leadership with the Epiq team, and encourages staff development in their careers

• Continuously looks for opportunities to increase the efficiency of our on-site operations

• Seeks opportunities to increase our capabilities and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential EPIQ candidates for available positions at the site

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports

• Displays high ethical standard, integrity, work ethic, and loyalty

• Oversees site operations for both Houston and Dallas offices

Qualifications & Requirements

• High School Diploma or equivalent; Associate Degree preferred

• Previous management experience in a client service oriented field, preferably mail/copy/production

• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints

• Strong initiative required; ability to work independently with minimal direct supervision

• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. Senior Document Services Specialists possess a desire to test new word processing software and the ability to provide training and mentorship to Document Specialists and clients.  This position is located at an Epiq facility

Essential Job Responsibilities:

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications
• Provide feedback and insight into each team member’s performances when requested
• Promote and encourage teamwork, confidence, and positive attitudes
• Provide directions, instructions, and guidance to the team
• Assist with reviewing re-works or poor job outputs from team members

Qualifications & Characteristics:

• HS Diploma or GED
• 3+ years working in document outsourcing or legal industry preferred
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus
• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
• Ability to organize and prioritize multiple assignments
• Ability to excel under pressure within established timeframe and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills
• Successful candidates must be fully vaccinated from COVID19 as a condition of employment prior to the start date

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

Document Services Supervisor will perform oversight responsibilities for Epiq personnel including overseeing the Document Processing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department. This position is located at an Epiq facility or a client office. 

Essential Job Responsibilities:

• Provide direct supervision to the team and assist with performance management related duties
• Coordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the manager as needed, including notifying them of any operations related issues
• Review customer-satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings
• Assist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by lawyers, paralegals, and other job requestors
• Maintain up-to-date knowledge and a high level of technical proficiency with the automation, specialized applications, and upgrades troubleshoot document and/or technical inquiries
• Onboard new team members and ensure all training is complete and mentor is assigned
• Document and promote best practices
• Help develop and maintain principal user profiles
• Test and troubleshoot new applications and upgrade releases
• Assist customers with questions or problems via email, telephone, or remote computer access. Provide support for customers in resolving document and other application problems referred by the IT Help Desk and customers
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues
• Serve as an ambassador of the services available from the department

Qualifications & Characteristics:

• HS Diploma or equivalent, Associate’s degree preferred, or equivalent experience
• 3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
• Advanced knowledge of legal policies and procedures
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to organize, prioritize, and coordinate multiple assignments
• Maintain confidential information
• Make objective, independent judgments
• Ability to excel under pressure and provide quality work product
• Clearly and effectively communicate with varying levels of people within the organization
• Work productively and cooperatively with other employees

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.