The Supervisor will be responsible for supporting the Management Team in delivering the smooth and efficient running of the Secur.....
The Supervisor will be responsible for supporting the Management Team in delivering the smooth and efficient running of the Security Service. This is for a prestigious bustling and vibrant riverside destination set in a magnificent setting in the heart of London Bridge. There is something for everyone at this stunning destination and we are looking for high calibre SIA Licensed Security Personnel to join our Team. The roles are diverse, interesting, busy, and vibrant in line with the nature of the destination.
Information:
Position: Estate Security Site Supervisor
Location: London Bridge
Pay Rate: £15.44 per hour
Hours: Average 42 hours per week
Shifts: DAYS & NIGHTS - 4 on 4 off
Job Requirements:
SIA Licence required
SIA CCTV is a bonus
Experience as a Team Leader/Supervisor is required of at least 1 year
Experience of working in a demanding, and sometimes high-pressure sites
Have a clear understanding and demonstrate outstanding customer service skills
Self-motivated & able to work on own initiative, Team player, Patient, Loyal, dedicated, reliable and trustworthy, Role model, Articulate, persuasive & assertive with a flexible with attention to detail
Excellent written communication and interpersonal skills
Will have experience and knowledge of the Timegate system
Ability to think and act quickly in emergencies or under pressure
Physically able to carry out duties
Excellent PC skills with knowledge of Word, Excel and PowerPoint
Will hold level 3 management qualification, or be prepared to work towards level 3 qualification - IOSH – Managing Safety in the workplace
Excellent understanding of the prevailing industry standards
Key Responsibilities:
To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the Client Representative(s)
To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to the Duty Manager or the Contract Manager
Must have the ability to communicate at all levels and be responsible for the central standards and reporting function to the security control room. In order to do this, they should have excellent written and spoken communication skills that allow them to inform and advise others clearly
Will be responsible for the recording of all incidents and issues which concern their areas of responsibility
Will have the ability to perform investigations to the highest standard and be highly competent on reporting their findings
Will be responsible for the standards and training of staff
Will ensure all on-going/refresher training is in place 6 monthly to ensure staff competency
Will ensure ongoing fire awareness refresher training of security staff and when directed by the Deputy Ops manager for the estate, assist with refresher of Service providers and estate management
Will monitor and report on the central training matrix for the wider contract
Deliver and encourage outstanding customer service delivery
Will assist in the operational planning and deployment of resources for all planned projects and events across the site
To respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction
To identify and drive innovation across the contract
Empower the estate team to report defects, difference in the environment whilst out on the estate
Will demonstrate, promote, and mentor the Broadgate and Ultimate visions and values
Carry out any other reasonable request as required by the Client/Site Management
Operations
Report & liaise on a daily basis with the Deputy Operations Managers to ensure effective communication of all matters pertaining to the delivery of a high standard professional security service
Liaise with the Deputy Operations Managers on any problems which may occur throughout the day
Liaise with all zone supervisors to ensure complete coverage of the estate and manage any areas where responsibilities overlap
Assist in the planning and delivery of external events, held regularly across the contract
Build and foster good relationships with retailers within your area of responsibility
Ensuring that all staff are fully trained and competent in their roles and carrying out their required duties with regards to the CCTV, Fire and Security systems, and all other systems appropriate to this area of responsibility
Ensure that all equipment is managed, used, monitored and reported defective in accordance with policies and procedures
Provide effective support to the client’s Incident Management representative and undertake incident management responsibilities training as defined by the client
Ensure all Non-Conformities identified are registered, actioned and closed within the agreed timeframe
Ensure, with support via supervisory staff, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies
Monitor the central estate training matrix and ensure appropriate training (derived from both internal & external courses) is delivered to individual staff in accordance with the agreed contract
Ensure compliance with SLA requirements, minimising associated risks to the company and to the customer
Maintain a good level of morale and discipline within the team taking into consideration their welfare
Set high personal standards for others to follow.
All staff are expected to comply with, and demonstrate a positive commitment to, a high level in equal opportunity, occupational safety & health, performance development, customer service, professional presentation, and confidentiality throughout the course of their duties.
The successful supervisor will be required to complete a FREC3 course (First response emergency care). After completing all the trainings, this role will attract +<u>£1 per hour</u> pay enhancement on top of the contracted hourly rate.
Benefits:
Health care plan (HSF)
Perk Box (HSF) – discounts & offers from cinema tickets to days out
Cycle to work scheme
Tailed Site Uniform
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.
